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Aug. 1st, 2012 7:33 PM dreamdischarger WHO: Chelsea and/or Lambency WHERE: DA tumblr also briefly etsy WHAT: Homestuck troll horns – made of model magic, for cosplay. WHEN: I initially placed my order on March 15, 2012. It’s now August, and I haven’t received my horns, or an explanation as to why I haven’t received my horns. PROOF: paypal proof of payment email 1 – order placed/payment made email 2 – order placed/payment made email 3 – asking for an explanation* email 4 – still asking for an explanation! order form on DA -this is old, but it's basically the same as the one I saw when I made the decision to order tumblr conversation EXPLAIN: I originally sent my order in on March 15th, hoping to receive my horns in time for my cosplay at Anime North (late May). The horns themselves were supposed to take six to nine weeks, which I was aware of when I ordered. I did not receive my horns in time for Anime North, but I figured that, since they were busy, I would receive them shortly after. I never did. On July 11, a month and a half after I expected to receive them, I sent an email, which went unresponded to. Eight days later, I sent another email, which again, was ignored. I contacted Lambency on tumblr, and she responded and seemed very eager to help me out. She asked me my name and said she would check on my order for me; I told her my name, and, again, she never responded. Since then, Lambency has been selling “DIY horn kits” for people, yet I have not received my horns, nor have I received any explanation as to what’s going on. I don’t know if they’ve been shipped, if they were shipped a long time ago and simply lost to customs, etc, etc. I know a lot of people have ordered horns without any problem, which frustrates me even more – it seems like they’re generally reliable, but I have no idea what’s going on. According to her deviantart page, Lambency has been having family issues/disability issues. I completely understand that real life kicks you in the butt sometimes, but I feel like communication is important in these kinds of situations, and I haven’t received any kind of communication whatsoever. …It’s also been almost 5 months. 😕 She’s also shipped out other orders as recently as two days ago, none of which are mine (mine would be Terezi - ON, Canada). As of today, I’ve sent another email. To the best of my knowledge, it’s far too late for me to file a paypal complaint for a refund of my money. There are a multitude of comments that she’s hidden on her deviantart as well – I’d be interested in knowing what they said. You can see them if you go back a few pages. *I'm aware that the second-to-last email I sent was kind of douchey of me. I should have phrased myself better. :x EDIT: I received an email back (finally!) and it looks like things are on their way to being resolved. 🙂

I paid 40% upfront for a commission May 18th of 2021. The commission was originally agreed upon to be completed before MFF in November. Maker ran into some issues with creating so we pushed the date back to December. December comes along, still no head and very little progress. SCC informs me they are unable to work within my time frame and offers a partial refund + to send what they did have back to me. This sounded like a best case scenario so I accepted the offer. Here we are, 2 months later, in January, and still no base. I did receive the partial refund. However, now SCC is reaching back out to demand more money than we originally agreed upon for the head claiming they miscalculated costs. This is not at the fault of the customer. They took on a commission you could not handle. Could not maintain a professional timeframe. Could not keep up their end of the refund agreement. And now want more money from me. I have been friendly, understanding, and respectful this entire time. The time frame to submit a paypal dispute is LONG gone so I am just out $100 and the City Mutt Fursuits base I paid for covered in the quote. Please see screenshots for confirmation of everything here, I have captured every word. Do not do business here! This maker will string you along. TLDR: Maker took on commission they couldn't handle, did not hold up their end of the partial refund agreement, and returns to my DMs to request more money after stringing me along for 8 months.

A few months ago I had commissioned snuffles to draw my Vaporeon. I did not give any specific action to draw, as I just wanted to see what she could do. The tweet in the discussion of the commission also doesn't appear to exist anymore, as the tweet cannot be found. After a couple of days she began working on the commission and I received the finished piece. A few days ago I received a message concerning the commission, asking if it had been mine and if I had known what had happened to it. They showed me the art that had bee traced, and my own that I had commissioned, and it was exactly the same with minor changes. https://e621.net/post/show/1790823 This is the art that had been traced. https://e621.net/post/show/1978875/butt-digital_media_-artwork-eeveelution-female-hi_ This is her post of my commission After these were confirmed traces it is believed a few other commissions she had done and pieces of artwork were also traces, but I can no longer find the said links and artwork for some of them, as I believe they either were never uploaded to her gallery or deleted after being discovered as traced.

As a note, in the end I am getting the item she made. However the entire ordeal of two and half / three years of stress regarding this commission really has pushed me to write this, especially since she's looking to expand her client base. I absolutely hate writing negative reviews about people, but I honestly am under the impression if you're operating as a business (taking money for goods/services), you need to also provide good follow-through, reputation, and customer service. WHEN she did reply, I will give that she was always very polite in dealing with me. I had planned on writing this for a very long time, and then debated it when it appeared I may be getting my item. I lucked out in getting my item. I'm not sure why, but I am grateful for that. Artist: Aurasoul http://www.furaffinity.net/user/aurasoul/ (active) http://aurasoul.deviantart.com/ (she got herself banned) My Issues My fiance ordered a plush in Fall of 2008 for a Christmas gift for the sum of $90. Basically we were strung along, yelled at, ignored for months. When concerns of whether or not she had the time to complete or would like to refund us partial (minus the parts already used), we were ignored. Basically every note was ignored for months at a time which lead us to be very concerned about whether or not this was going to be completed or not. The screenshots below also include a few conversations with Ratchet, her boyfriend/husband. Since he had been helpful in getting a refund with another person on AB, it seemed like a good idea to contact him if he was more likely to respond. As a note, Ty and I have no problems being patient. As we told both Aurasoul and Ratchet countless times, but we do request communication every half a year or so. (We rarely got that). Again. We got our item in the long run, but I would strongly encourage people who want to commission this particular artist to never pay full up front -- and be aware that communication issues will be a very big factor. My complaints will be under the cut. This is a very long dated issue Disclaimer Please feel free to commission Aurasoul or have dealings with Ratchet at your own risk. I know I would not deal with the pair again. Communication issues with Aurasoul is one big problem, but the other is Ratchet's attitude in the end as well. I understand that Ratchet may had been put in the middle of this, and realize that it may be stressful him, but this is also a product of Aurasoul's inability to communicate with her commissioners. I was NOT the first to turn to Ratchet in hopes of getting help. I understand his point of view in "not being her keeper (something he said before), however if I did the same thing, I'd expect my boyfriend/husband to give me a sharp poke to get my butt moving if I were slacking on these issues. Also, there may be some notes I've lost in the course of 2-3 years. I tried to be as thorough as possible. I cleaned out my FA box due to the FA hack leak about a year ago and I think I've mistakenly deleted somethings I had intended to keep. I tried to keep every single response from both my side and their's. --------------- NOTE: For the first YEAR of this ordeal, I was not involved. The notes I have are after I got involved when I felt that Ty was getting scammed and was out nearly $100. That right there pissed me off to no small degree. In fall of 2009 is when I got involved in this on behalf of Ty. In summer of 2011 we saw the an upload of the final item completed (and item was given to someone in EF con to deliver to us in the states. ) ----------------------------- In late October / early November of 2008 my fiance commissioned Aurasoul for a Christmas gift for me. He did pay the full amount up front. He was told at the time that the item would be completed by Christmas of 2008. When the time come and gone, Ty had spoke with her in regards to what was going on when January rolled around, he was told that she had school going on and that delayed her -- as well as still gathering materials for the item. Being the patient type, Ty sat on it. He sat on it more, checking in every 3-4 months for a progress report. Rarely did he get an answer. At this point, we had gotten little communication, no item, no progress report and Ty so far was out $90. Ty had faith in Aurasoul. Mine had started to wane when I was reading numerous complaints and witnessing problems ongoing in real time through Artist Beware and other channels, such as the banning of her DA account. Again, any limited time Ty got a response, it was an excuse. No confirmation of anything. No item. No progress. Communication was like pulling teeth. Due to she being in Germany, we assumed that maybe she was not as well versed with English as many of our other German friends.. So we often simplified the conversation so it would be better converted in translators if she happened to use those. ---- It was after the year mark had nearly rolled around in 2009 that I got involved. After seeing nothing other than Ty's money being taken, I decided it was time to get involved. I first and foremost contacted Aurasoul asking for her to reach out to Ty to get in touch with him. We did not try to reverse action Paypal at this time, because we honestly wanted to give her the benefit of the doubt despite negative reviews and give her a chance to complete the item. In the beginning she was very willing to respond. She had even claimed he had photos for us! It quickly declined from there, however. Some Screenshots: So after the one promise of seeing progress reports, she had dropped off the face of the planet again, despite her account being active favoriting and commenting on art / responding to people in general. All the while, I was watching my notes being a mix of being read and unread status in her account. It was clear my notes were being avoided. Again, as we stated in the notes, we did not mind being patient but do require communication and some effort to give us progress. If you say check back in X time, that's what we'll do and not a moment before. However if you blindly ignore us while clearly being active, it paints a very drastic picture. It is what prompted the following screenshot. --------------- Fast forward to the year 2010! It was at this point there were numerous negative posts about Aurasoul being posted up in various more spots and it was getting scary. Some were saying how she would outright destroy the item. A few claimed they got resolution through her boyfriend/husband, Ratchet ( http://www.furaffinity.net/user/ratchet ). I had high hopes with this option, because at this point we were worried we were getting strung along and the best option would be a refund since we never got progress photos. At first, Ratchet was helpful, and then he turned rude - my guess in frustration with many other people who had commissioned Aurasoul contacting him as well. I do not know this to be the case firmly, but I do know I was not the only one worried about a commission. I had very limited conversations with Ratchet. Color us shocked. Here was progress and Aurasoul didn't bother to even notify us. Not one bit. We were happy to see the progress shots, don't get us wrong. We had waited a very long time for this. Again this really speaks for her customer service / organization. She didn't notify us that we had WIPs to view. She didn't respond to our notes in a timely fashion. However, we were happy. This what we wanted. By this time we were really happy. Here was news that it was finished and ready to be shipped. We promptly supplied the shipping information and then waited. And waited some more. And contacted our friend who had not gotten the item and waited some more. Friend contacted me to see if anything was heard. We waited more. Eventually we just waited to hear back from Aurasoul. We hadn't. We saw she was being active so it prompted us to write more notes. Many of which went unanswered. I hate doing it, but I DID leave a shout on her page to get in touch with me (it was promptly deleted). We supplied mailing information (for the second or third time) on January 21st, 2011. I had waited in sending it again because I wanted to make sure my friend would still be willing to be a middle man in this situation. We waited some more! By this time I was concerned. Seeing how Ratchet had been helpful in the past in prompting Aura to respond, since it had been so many months, I decided to give him a shot again. I was taken aback by how just down right rude he was. Unfortunately in my clutter of notes I do not see my original first note to him regarding asking for progress on behalf of Aurasoul. I only have his reply after this one. So we're back to waiting again. No direct communication with AuraSoul through this whole ordeal. Frankly it angered me a good bit to have him snap when I see both of them active, commissioning art, and neglecting their own commissioners. This is hindsight I suppose. I was a little confused to see that Ratchet was saying the item wasn't completed at this time, but it was hinted/ready to be shipped by earlier comments/notes from Aurasoul. Somewhere down the road I thought to contact her again. After all, 3-4 months in between notes isn't too short of a time I'd hope. Especially since the last WIP was over half a year ago. Correction. About half a year ago when she said she was SHIPPING it. After that last one, I decided to wait a bit again. Like before, it was waiting and my friend waiting and nothing coming of it. Once again I started noticing her being very active on FA, but not taking the time to read/respond to anything. The next screenshot had information pertaining again to my contact's address. I've blurred it out for privacy's sake but the meat of what was said is there. Despite me having sent the address numerous times before, I was requested again to send it. Again no final photos of a finished product, but just the idea of getting it and getting this ordeal over was a blessing. The last few conversations were of me confirming with my contact about it not arriving, and bringing it to Aurasoul's attention. She said it was still there and had not had time to ship it. At this point we had not seen any photos of the final product. I was not contacted directly, and would have missed the uploads (as I had when she originally uploaded WIPs) if I weren't watching her on FA. Holy cow there it was completed.. http://www.furaffinity.net/view/6346025 http://www.furaffinity.net/view/6346032 Creatively since EF Con was right around the corner, to save on shipping fiascos (as one unfortunate person in Artist Beware had dealt with) I asked if she was going and could drop it off to my contact directly. While Aurasoul wasn't going, she had a friend who was. It was agreed (and this can be seen on conversations/replies in the actual finished product) that it'd be dropped to my contact. TL;DR Version I finally am getting my product and it looks good from what I can see in the photos. My contact is bringing it to me when we meet up at a US con. While Aurasoul has been very polite in her responses to me, her responses in general are like pulling teeth. She is not timely or professional in this manner. I do not recommend anyone paying full price for anything up front. Ordeal has taken place over the course of Fall of 2008 to Summer of 2011 to get sorted. I'm probably missing things. I tried to keep this as short, but as thorough, as possible. (Yes I could have written more believe it or not!)

August 25, 2018 I commissioned Blix/Fuzzworks for a custom dildo of my design. I paid them $100 to start it; $70 for a 3D computer model and $30 for the clay. They paid another artist the $70 to throw together the 3D model of the dildo. I never received those files. He quickly started to 3D print the dildo. Then he started sanding and priming it for dipping in a mold maker. He told me on September 19, 2018 that he'll need another payment installation to buy the silicones. I told him "okay". Then he offered me a business proposition with my design. The last I heard anything from him was February 11, 2019. I know he is active. He is producing fursuits. My buddy is waiting on eye molds from him, and he spoke with them on telegram. September 7, 2020, I asked if I could just have the sculpt he made. I can find someone else to finish it. I just don't want him having my design in his possession. I'm getting worried that he's going to sell my design. That really upsets me. I worked hard on that design.

Oct. 1st, 2012 at 6:53 PM sharpecostumes WHO: FurryEcho on DA WHERE: http://furryecho.deviantart.com/ , www.furryecho.com WHAT: A set of premade paw pad molds to be used for fursuits http://furryecho.deviantart.com/#/d5akgqi WHEN: August 13th to now PROOF: First contact: http://imageshack.us/a/img195/7961/furryechocontact1.jpg Payment invoice and payment clearing: http://imageshack.us/a/img687/38/furryechopayment.jpg Notes sent in attempt to contact and ultimatum: http://imageshack.us/a/img267/4558/furryechocontact2.jpg EXPLAIN:Had found Echo through a group upon DA. I had seen she was selling paw pad molds and liked the overall shape and promptly commented on her posting about acquiring a pair of them for purchase. Her responses were quick and within the day she had sent an invoice for the payment. Upon opening the invoice I noticed that there was only an option to pay via an e-check. I paid and sent her a note letting her know. She acknowledged and a day later I saw the check had cleared, of which I noted her once more to let her know. She had comments left upon her main page from previous people receiving their packages and none that had not as of yet so I did not worry. Almost a month went by and I did not hear a response from her nor did I receive the molds. I noted her in inquiry of the package and sent her my address once more in case there was any difficulty. I had seen she checked her DA daily so felt that she would see it. I found her website and had sent her an inquiry very similar to the first note but no copy was sent to my email to post here. A few days went by and I waited for a response and checked my notes previously, seeing as none were responded to although she continued to be actively checking her DA. I checked Paypal to see how many days left were upon the purchase and I sent her one last note requesting a response or a refund, trying to be polite and straight forward. I gave her one week to respond. Today is the week deadline and I still have yet to receive a response, both notes are still unread. I have contacted paypal and opened a dispute in hopes to get the refund. I dislike having to resort to such actions like this and would like to send a positive note for her out as she has some very neat products to offer, but wish to warn future customers that they may send a payment and not receive their item or a response. :::Edit::: Paypal voted in my favor and refunded the cash paid to her. Just checking her DA I can still see she's on it daily and all notes are still unread. I would say case closed as I did receive a refund via Paypal but would hesitate those wishing products from her . I still hope this to be a fluke and all future clients are satisfied.

ZappBEAST / Azoth is an artist/fursuit maker i had found on twitter. I had saw them Post up a YCH on twitter and his instructions were to DM him. I don't know how long this person's Commission queue was, and i was never given a trello so i could never see. On the 18th the artist posted more YCHs on their twitter and also explained that their ipad had broken, which is why they needed to open more slots. I offered to help but there was misunderstanding in price for the YCH so we just ended up talking about his ipad/tablet situation. About two weeks later on the 31st, he also mentioned hes having problems with clients for fursuits. At the time i tried to empathize with them, but looking back at it now, it seemes like another excuse for a delay. A whole month passes, with promises of starting my commission soon, and then another whole month passes before work actually begins on the piece. All of this while his twitter and telegram group gets tons of posts with personal art and more YCH slots. while he provided sufficient updates and stuff at the time, another two weeks had gone by and more personal art and other commissions were finished before me. While nothing wrong has been inherently done, and a lot of stuff has been thrown his way, a lot of his practices are very suspicious and their workflow seems chaotic at best, and their return time also seems really bizarre. I dont think ill commission this person again, especially for the price and even if its really good art.

I won an auction for a Noivern fursuit a while back, and before I made my bid, I asked if the suit could be altered up a little to fit my size. She agreed. After winning the auction, I agreed to pay the extra charge, and I added her personal account on Facebook. Fast-forward to May 2016. I asked about updates, and there wasn't anything to show for. Fast forward two years, I asked again, and she claimed that her suit was lost in a move, and would have to remake it. Fast forward again, after more occasional and unsuccessful attempts at getting an update, this was the last correspondence where she had actually replied, which was on Discord. There has been no communication from her ever since that one message. I honestly should've made a post like this years ago, but what's done is done. And during this entire, years-long ordeal, she had continued to complete other projects, including other fursuits. I hope that this post serves to help people not go through what I went through.

I commissioned this individual July 28, 2018. I had recieved one WIP image, and then nothing after that. No updates were given to me unless I asked, and I didn't message them often. It got to a point that they weren't responding, so I had to go and see if they had any other social media just to contact them. January 4th hit and I realized I was never going to recieve my artwork. So I asked for a refund, and they said it could take days to weeks. I said okay and left it be for literally months. I then messaged them recently. They read the message, and ignored it. So I called them out on it and they responded very rudely. They are extremely unprofessional, I do not recommend them. Please, do not commission this individual for artwork or even fursuits. You are not guaranteed to get what you payed them for, and I highly doubt they'll ever actually give me a refund.