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Bornes

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About Bornes

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Owner of FursuitReview.com
  1. If the adopt is 100% finished and you just need the file? 5 days max. Just ask for a refund.
  2. @pikpik No. Forum topics must remain anonymous. But you schould screenshot it and include it in the beware if you submit one.
  3. A situation where you should probably post a beware on them?
  4. @Lemonbrat This is... Insane. If you were uncomfortable making the suit without a DTD, you should've cancelled the commission. Several things needed to be reworked because they were done incorrectly in the first place. The head was CLEARLY A MOUSE. This character is a cat. The first tail was way too thick for a cat. You have made tons of cat fursuits. None of their tails look like that first one you provided. The final product has atrocious sewing. Forget the wrinkles. Look at the seams. The tail attachment IS messed up. Those are the marks of someone who didn't know what they were doing and tried to over-correct when they should've just started over. I've made those same mistakes. You do make good suits. You make tons of feline suits even. This suit is nothing like those previous suits, and even if the customer isn't blameless, this suit is absolutely not worth what OP paid. Someone(s) on your team messed up, and you should have had some sort of oversight to prevent giving photos of this "finalized" suit. Even if the commissioner was a total [newbie], this fursuit should've never seen the light of day in this condition. I can't believe you're doubling down on it. It is absolutely nothing like the quality you usually offer.
  5. Your positive experience does not negate Camaro's negative experience. If Lemonbrat thoguht the time line provided at the time of commission was too rushed, or that they would be unable to provide a quality product to camaro for any reason, then the onus is on lemonbrat to cancel the commission. Lemonbrat clearly did not think that at any time and proceeded with the fursuit, delivering something that, regardless of the customer service issues, is extremely below the quality normally output from lemonbrat. This caution/beware is well deserved, and I hope lemonbrat steps up and makes this right by camaro.
  6. That finalized suit is absolutely unacceptable. First timers can do better than that. W O W. This is ignoring everything else about the interaction. I would want a refund. Ridiculous. I am so angry for you. Also, I just wanted to speak out that unasked for "enhancements" as compensation without prior warning are also unappreciated. I got some gunk on the inside of a fursuit head of mine, sent it back to the maker in hopes they could clean it out / fix it, and instead they thought they'd be nice and completely redo the head.... the outside of the head... The looks and expression all changed. So much wasted effort. I didn't like it after that and I sold it afterwards. So I feel you on how these nice efforts just make things worse.
  7. If it were me, I'd probably just ask for a refund in the form of an ultimatum a la "refund within X amount of time or I post a beware on AB." But if you still think it's remotely possible you'll get the art, I'd send a note/email along the lines of "Hey, I just wanted to know if you could give me any more specific detail about how much longer this commission may take? I realize your TOS said it could be a long time, but I was not expecting it to be over 2 years. If you could give me a time frame for how much longer, that would really help ease my mind. Alternatively, maybe we could work out a refund instead if you're no longer interested in my commission?" or something similar.
  8. I think this is pointless, honestly. The artist might be lying, but who cares? You really think they're going to be like "Oh no, you caught me, guess I have to pay attention to you now!" Unlikely. Maybe they have an issue with their service somehow (could be the ISP's problem, could be computer user error) or maybe they just don't want to deal with telegram as often and made up an excuse to let people know they won't be on tg as often. The next step in any of these situations is email. That's why I say just pretend to believe the artist (or really don't even form an opinion on the lack of tg use) and go right to another form of communication that has been provided. Skip the drama. There's no point, it just makes the called out person move to the defensive and makes them less likely to want to work with you.
  9. Take this with a grain of salt. If it were me I'd ask for the full refund in the ultimatum (or at least I wouldn't specify what type of refund, just "I would like a refund") and then I wouldn't fight them on it if they came back with a reasonable partial refund offer. The totally proper way to do it would be to figure out what a sketch costs and deduct that from your full commission price though, and ask for the resulting dollar amount returned.
  10. Use their paypal email to email them asking for an estimated time of completion for your stickers. Assuming they're not lying about telegram being blocked, they still have an email address and therefore a way to communicate with you. If they don't contact you back within 7 days from asking for an ETA, I'd just go ahead and send them an ultimatum about either the stickers or a refund by X date.
  11. I know you said you changed your practices because of this person, but just in case, I'd advise you to watermark all your WIPs heavily, as tons of clients will do things like this with unwatermarked incomplete art.
  12. Then I don't really see the problem. You've done your due diligence as an artist and merchant. If they don't want the badge, then consider the shipping a convenience fee. (And by "refund" I was referring to the extra price of the physical badge, not the whole thing, of course. Apologies if I implied otherwise.)
  13. @Alkraas Make sure when you contact them you tell them that the deadline is the 21st, and that if they don't pick it up before then you will not be resending it. Also tell them you won't issue a refund if they refuse to pick it up. Of course, only state that if you really don't want to refund them (I personally wouldn't, butt hen again I don't sell things). At the very least, if you have not stated a deadline, the customer may think the issue is not time-sensitive.
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