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Everything posted by Bornes

  1. They didn't have a price sheet. It was an irregular deal all around. I was asking to buy rights to use something they had, they said they were uncomfortable with that but were willing to draw something similar. I said that works, and listed off things I wanted quotes for. They came back with "what's your budget?" They said they worked hourly but didn't have an hourly rate listed anywhere I could find. I'd always worked with flat prices before. It was something I was willing to work with at the time, but it was definitely uncharted waters for me. Maybe I should've just dropped everything and straight up asked what their hourly rate was, but I thought it was already covered when the previous email I was asking for quotes... This particular experience is definitely out of the norm and doesn't really apply to my question at large. The project I wanted the art for ended up going in a different direction anyway so it's worked out for the best that I ended up not getting it. But the experience had me wondering what the general consensus would be for the debate at large.
  2. You contact an artist asking for a quote. They come back with "What's your budget?" The truth is, you don't actually have a budget. Not in the "I want to pay zero" sense, but rather the "I could probably pay anything for this" sense. But in the same vein, you don't want to give the artist a blank check either. I just had a run-in with this, and having been commissioning art for over 20 years now, I decided to skip the back and forth and lowball a number I was willing to pay at that precise moment, but could easily get more at a later date (which I stated in my reply). Instead what actually happened was the artist never spoke to me again. So, I guess I lowballed too much. I want to know what others do or have done in this situation. Or what the "actual" response is that I should have given. The back and forth between this "quote me" - "no what's your budget" thing is really annoying, but I also had not encountered it for years. So I'm looking for advice in case it happens again.
  3. For future reference, if they paid you with paypal, you can also go through your invoices or payments and send them a message through the email connected to their account as a last ditch connection method.
  4. Sorry for double reply. Decided to try to be a little more helpful regarding the actual situation. @Ragamuffins Like I said you need to get the person to give up the adoptables willingly, becuase someone trying to make that much of a profit is probably the same type of person to use stolen adoptables. You know this person's history/personality better than us, so use whichever method you think may work best to convince this person to stop. - Explain to them that you don't agree with what they're doing and make a threat about reclaiming the adoptables if they don't stop marking up the price so high. See how they respond and gauge your future responses from there. You might be able to scare them into submission. - Tell them that reselling for such a high markup is against the agreements made of adopt purchases and say that you are reclaiming the adopts. See if they comply. If it looks like they're going to, give them a refund to smooth them over if you want (you don't have to give them a refund). - Some mix of the 2 above. - Get in contact with them about your adoptables and ask if you can buy them back. Make no mention of how you disagree with their markups to other people. See if you can agree upon a reduced price since you're the artist. Basically try to go about this as a genuinely interested party without allowing room for the seller to get defensive. Maybe they're really hard up for cash. This would be the "sympathetic friend who assumes the best in people" approach. You can fall back on the other options if it doesn't pan out. If it were me, I'd probably go with a gentle threat. Something like the following: Hi SELLER, I noticed you have been trying to sell the adoptables you bought from me for PRICE. It's disappointing to see you've marked them up so high from the ORIGINAL PRICE you bought them for. While I could understand this if you've added additional art, it seems you haven't. Unfortunately, I don't agree with this practice, and as the creator of the adopts I have to ask you to stop offering to sell them at the prices you have listed. --- you can stop here and send off the note now if you want to gauge their reaction first. Otherwise, continue on --- You can keep the adopts and/or sell them at a more acceptable mark-up [or the original price, your best just judgement goes here.] Or you can willingly sell the adopts back to me at the ORIGINAL PRICE you bought them for [this is the same thing as a refund but sounds slightly better] Let me know how you want to proceed. If you don't agree with either of these options, I may have to revoke your permission to use my adoptables. Thank you, YOUR NAME And as Armaina has said and the rest of the thread touched on, it's best you craft a Terms of Service for your adopts as soon as possible that clearly defines exactly how you want your adopts to work and the permissions the buyers have in the future. EDIT2: Just noticed the date on this thread *Facepalm* Apologies
  5. @Ragamuffins You can either get the person to willingly give up ownership of the adoptables. Or you can tell they they don't have permission to use them anymore, and they use them anyway. Then the onus is on you to keep yelling at the internet that this person does not have permission to use your adoptables and hope everyone else knows that. Which they won't. Without the person's willingness to give up the characters, you're setting yourself up tor a ton of aggravation with DMCA notices, notice journals, bewares, etc.
  6. You can always keep asking. They might turn around. I just wouldn't be very optimistic, personally.
  7. If they're american, I think now would be the perfect time to bring it up since they'll likely be getting a stimulus check for $500 - $1200 in the next few weeks. I think this is your best chance of getting a refund, because if you don't get it now when it pretty much is free money, it's been so long that I would imagine you're realistically never going to get a refund otherwise. edit to add: If you don't get it now and/or they put up a fuss, if you're not willing to go to small claims court over this I'd personally write off the money as a loss. It's been nearly 4 years. If that person wanted to refund you, they would've done it by now.
  8. Lack of english skill commonly comes across as rude. We'll never know what the artist actually thinks unless someone who's russian can talk to them about it.
  9. I think their point was that the M/F version is so close to the M/M version that a bot wouldn't be able to tell the difference between the two. So you could use the M/F version to search for M/M uploads too. As for the rest of it... I mean, what is the artist supposed to say? Maybe they understand enough english to get that OP is upset but they don't have the ability to correctly word a defense. I personally found OP's replies extremely confusing at first (the whole rule 63/34/whatever made it much worse) and then afterward when they clarified, there's really nothing else to say. OP says don't use the image and I'm not happy. The artist pretty much can either go into an argument defending their actions or just say "okay" at that point.
  10. - is the meet in person thing in a public place (like a convention)? - If you waited and did the swap, would you still be able to submit a claim via paypal? If the answer to those 2 is yes, then I'd just wait it out, especially if you will be in that area to meet them anyway. Then if they don't show up you can still file a claim with paypal and get your refund. Otherwise, I'd try to get a refund and send the thing back. I don't think you're going to get a hoodie within the specs you wanted =[
  11. Issue an ultimatum. The guide is in my forum signature and the resources section.
  12. Not much you can do over a year later unless you want to pursue small claims court. You could try an ultimatum with threat of writing a beware. If it were me I'd just write it off at this point, unless it was a very large amount of money.
  13. So my question isn't about forming the LLC itself, but organization afterward. Here are my (probably dumb) questions: If I keep good records, do I NEED a business banking account? I don't expect to make much (if any) money for at least the first 1-2 years. I keep good financial records and am confident keeping it with my personal finances (for the time being anyway) won't be detrimental. But everything I read about LLCs says I should create one? If I do need one, are there any banks you'd suggest? I didn't do a ton of looking, but what I did see all had fees. Whereas my personal accounts are all free. How do you deal with Paypal? Do you get a separate account for your LLC or is it the same as your personal paypal account? Unlike my bank account, I would prefer a separate paypal account for the LLC. My worry is I don't want my personal information mixed with the business information. As far as I can tell, you can't really pick what information (like name) shows up in invoices and such. It has to be the same name every time, which is problematic since I do a lot of personal online spending. Anything else I should know? Or helpful tips for "going official"? Yeah I pretty much have no idea of what I'm doing organization-wise. Though I do know how to legally form the LLC. Thanks in advance. edit to add: What's a good online store that allows you to sell your own physical goods, but doesn't charge a monthly fee? I don't expect to make many sales for the first few years, so I'd prefer to have a storefront that charges commission per sale instead of doing a monthly fee for the store. I will be making my own physical things so a site like storenvy or society6 wouldn't work (as far as I know). If it comes down to it, I can always make my own storefront through wordpress but for the time being I'd like to avoid that.
  14. Ultimately you can't do much, unless you want to pursue small claims court. So if you want your money back and you don't know how to start the process legally, you may want to contact an attorney. Otherwise, the only thing I've seen actually work is sucking up to the maker, pumping their ego, and basically brown nosing them until they feel obligated to help you. But even then, that process can still take a year or more.
  15. I'd screencap everything and submit a beware, honestly. Maybe they will come to their senses. Otherwise, you already have the art right? I'd just use it without paying anything. Make sure I had screencapped the part where they said I didn't have to pay if anyone else brings it up. The end. This is a loss, you won't be able to work with this artist again in the future. Just take it and move on. edit: Also depending on what work needs to be done, it could be done by anyone and there's free software to do such. Especially if it really is only cropping and nothing else. There are even art programs that are in the browser. https://www.photopea.com/ is a really good one.
  16. "Potential PR fallout" was my general term for them bad-talking you. This is probably over-explaining it and you likely have nothing to worry about, but here we go anyway: - If the customer feels like the type to spout on about how bad of a person/maker/your business is - If the customer has a substantial social presence or "pull" - If the customer has relentless spirit/motivation in their vendetta Let's say that you provide a 100% perfect service to (we'll call them) Molly. Molly then decides that they don't like you. It really doesn't matter the reason why. Molly decides to go to social media and scream to anyone who will listen that you are a terrible person, that their business with you was horrible, etc. Maybe they even conjure up some screencaps that, out of context, make you look bad. Nobody cares about Molly if they have, like, 3 followers. But suddenly Molly becomes a huge issue if they have 100+, a relentless agenda to post their vendetta on every social platform known to man, and seemingly limitless free time to bring up their vendetta any time your name gets mentioned anywhere. Of course Molly has completely unsubstantiated claims, but people who don't know your history (or your history isn't perfect enough to completely override Molly's story entirely) will likely form an opinion about you and your services if they see Molly's story everywhere. You might lose customers. If Molly's story gets to them first before your good works do, then you may lose potential customers. If you have enough business as-is and/or don't want to work with people who believe Molly, then obviously the "PR fallout" isn't a big deal for you, and you can continue on, totally ignoring Molly's screaming in the background. Plenty of people are able to do this (furry community included). However, some people/businesses are really hurting for customers or don't have much of a history, or for some other reason have a very important relationship to their online presence being entirely positive. Those people don't want Molly's screaming, and will do whatever they can to prevent it from happening. The thought process behind the calculation of whether your customer is going to be a Molly and whether or not that actually matters is a determination only you, as the business owner (and the person who presumably knows your business's social and financial standings best) can make. So that is why I say, it depends on how you value the $14. Will this customer turn into a Molly? Can this customer make you lose more potential/future money if they become a Molly? Are those risks worth pushing for $14? Or is it better to cut your losses and write it off now so you don't have to deal with any of it? Sidenote: this is why I would never be able to run a profitable business. Good luck to you.
  17. I mean if you want to recover the money, do you really have anything to lose by asking for their email? If you're certain they're not going to pay on their own then I would imagine an invoice would be the last thing you could do to coerce them to pay. Otherwise there's submission of a client beware. You could try to message them again and ask that they pay you for shipping, and ask when you might be able to expect the money. 24 hours is a short time - usually I'd say give it longer - but from prior actions (such as seemingly going out of their way to meet you in person to get fixes) they seem like they either don't care or don't have the money to give you. It's really up to you and how much you weigh $14 vs this client's relationship with you and the potential PR fallout should the client decide to get nasty publicly.
  18. If it were me I'd kinda just write it off at this point. But this sounds like the type of person who might actually answer honestly if you just randomly go "Hey, what's your email? I'd like to send you something." lol
  19. Send them an actual invoice for the shipping and see what happens.
  20. I'm a little confused... In the way your wrote this, it really seems like you offered to fix everything and never discussed a price. If that's true, then of course the client won't pay you... they assumed it was free...
  21. Did the tracking say it actually arrived at your country or did it say it has left the origin country? What I remember of international shipping is that the tracking stops once it leaves the origin country. Depending on the countries involved, you may still receive the book. It depends on how the book was shipped. If it was airmail, it's probably gone. If it was surface mail (by ship or truck) then you might get it next month, or even later. That aside, unless it was stipulated in some contract, the seller is responsible for the item until you receive it. You were within your rights to request a refund. If paypal denies you the refund, you're technically within your rights to pursue other avenues (the only one I can think of is a credit card dispute) but it's in bad taste and the bank will probably side with paypal's decision.
  22. Paypal has a 180 day window. If you file a dispute, the dispute has a 20 day window. You have 180 days from the time you paid the invoice to file a dispute or claim. If at any point you file a dispute, only then does the window become 20 days. When the dispute is closed (or escalated to a claim and that claim is resolved), the transaction is completely over and there's nothing you can do, regardless of what day you opened the claim originally. So since the head has taken such a short time to be completed, I would wait nearly the full 180 days before even thinking about a claim, to give the maker some time to fix this. Regarding your concerns, yes, many times a maker "fixing" something is tearing apart most or all of it and starting over. But usually it is easier to use the old base instead of making a new one. 180 days is approximately 6 months. You have plenty of time unless you paid the invoice nearly 6 months ago.
  23. NO DO NOT DO THAT So if I'm understanding you correctly, they already sent you the fursuit head? Where are you at in the paypal claim window? How long has this commission been ongoing? You have 180 days from the date you paid the invoice to file a claim. If they've said they are willing to repair it (at no cost), then they're likely willing to repair it. If you'd rather have a refund, you need to tell the maker that. I'm having a hard time following why you think this maker is out to scam you. It seems you've already decided that's what's happening, despite them appearing to work with you on this. From what you've given here, the maker hasn't been difficult to deal with and is attending to your concerns. Yes, the lack of quality in your head is troubling, but there are so many reasons why that can happen that has absolutely nothing to do with you (or a potential scamming). I think you might be confused as to how paypal claims and disputes work. A dispute only gives the seller 20 days to address your concerns. 20 days for fursuit things is not enough time to get anything good quality. And this is setting aside the time needed for shipping back and forth. If you escalate your dispute to a claim, the money in their paypal account gets frozen and it effectively forces them to stop business to only focus on you. This is something you should only do as A LAST RESORT. With art, there's a chance you'll get your piece in these circumstances. But you've ordered material, custom-made goods. There's a much higher chance that you will not receive anything back and just get refunded, forever blacklisted from that maker and possibly badmouthed to other makers. I understand you're worried, and that is fine. If you want your fursuit head fixed, give the maker the benefit of the doubt here that they are willing and able to do it. If you don't think the maker can actually fix it, and/or you just don't want the head anymore, give them a chance to work with you. Don't be a jerk by freezing their funds and potentially halting their business. Especially over something where (again, if I am reading this situation correctly), the maker actually seems very willing to work with you. Now, if you are close to the 180 day window closing, that's slightly different. But from what I am reading of your posts, you are not near the end of that 180 day window, so you have plenty of time to solve this amicably without paypal getting involved.
  24. I'm with Celistina, unless you have decided you'd prefer the refund over the head. If you open a dispute, it will be closed in 20 days. Let's assume the maker wouldn't just send you what they have and try to redo it anyway. 20 days is going to be extremely rushed.... again. There's no telling if they will be willing (or even able) to make the correction in that timeframe. Talk tot he maker about correcting/redoing the head, and if the situation doesn't seem good, ask for a refund. The maker may be willing to work with you. Maybe you could compromise and get a partial refund and recieve the head as-is. Or they could tear it down and give you the base. Who knows. I'm not sure how paypal would rule on somethign that's delivered but not up to quality, but if the difference is as obvious as you say it is, they'd probably rule in your favor. At this point, it's really all about how much you trust this maker to make the situation right.
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