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Everything posted by Bornes

  1. If it's been a month and you're already outside the window then cancel the order and/or get a refund and find someone else.
  2. Were the claws pre-made and ready to ship? If so, cancel the order and find someone else. If the claws are made to order, was there some turnaround time estimation in their TOS, shop page, ordering information, or anything like that? If so, are you still within the time frame that is expected for such orders?
  3. If you posted all the measurements then I would say they don't get anything. You did your due diligence. If it doesn't fit, that's not your problem. If you want to be nice I guess I'd compare the price of that fursuit with what the price would've been if it had had a static jaw, and just refund the difference. I definitely don't think they should get a full refund, especially since you'd still lose out due to shipping and the time involved with trying to resell and/or sanitize it. If the person has been problematic from the start, you may have to accept that they will be unhappy no matter what you do. I don't know what your selling listing was like, but perhaps you could rely on "no returns due to covid"? All this being said, I think returning the money excluding fees is technically within your right. As a customer I would feel a little jilted by that, though. Then again... As someone who has bought a few fursuit heads... I wouldn't be demanding a refund in this scenario either. So. I don't know.
  4. If it's a paypal.me link you might be able to switch it to the goods and services option before you pay on your own. If you can't do that, contact the seller and ask them to send you an invoice so you can pay for it that way. If they refuse, say you're no longer interested.
  5. They didn't have a price sheet. It was an irregular deal all around. I was asking to buy rights to use something they had, they said they were uncomfortable with that but were willing to draw something similar. I said that works, and listed off things I wanted quotes for. They came back with "what's your budget?" They said they worked hourly but didn't have an hourly rate listed anywhere I could find. I'd always worked with flat prices before. It was something I was willing to work with at the time, but it was definitely uncharted waters for me. Maybe I should've just dropped everything and straight up asked what their hourly rate was, but I thought it was already covered when the previous email I was asking for quotes... This particular experience is definitely out of the norm and doesn't really apply to my question at large. The project I wanted the art for ended up going in a different direction anyway so it's worked out for the best that I ended up not getting it. But the experience had me wondering what the general consensus would be for the debate at large.
  6. You contact an artist asking for a quote. They come back with "What's your budget?" The truth is, you don't actually have a budget. Not in the "I want to pay zero" sense, but rather the "I could probably pay anything for this" sense. But in the same vein, you don't want to give the artist a blank check either. I just had a run-in with this, and having been commissioning art for over 20 years now, I decided to skip the back and forth and lowball a number I was willing to pay at that precise moment, but could easily get more at a later date (which I stated in my reply). Instead what actually happened was the artist never spoke to me again. So, I guess I lowballed too much. I want to know what others do or have done in this situation. Or what the "actual" response is that I should have given. The back and forth between this "quote me" - "no what's your budget" thing is really annoying, but I also had not encountered it for years. So I'm looking for advice in case it happens again.
  7. For future reference, if they paid you with paypal, you can also go through your invoices or payments and send them a message through the email connected to their account as a last ditch connection method.
  8. Sorry for double reply. Decided to try to be a little more helpful regarding the actual situation. @Ragamuffins Like I said you need to get the person to give up the adoptables willingly, becuase someone trying to make that much of a profit is probably the same type of person to use stolen adoptables. You know this person's history/personality better than us, so use whichever method you think may work best to convince this person to stop. - Explain to them that you don't agree with what they're doing and make a threat about reclaiming the adoptables if they don't stop marking up the price so high. See how they respond and gauge your future responses from there. You might be able to scare them into submission. - Tell them that reselling for such a high markup is against the agreements made of adopt purchases and say that you are reclaiming the adopts. See if they comply. If it looks like they're going to, give them a refund to smooth them over if you want (you don't have to give them a refund). - Some mix of the 2 above. - Get in contact with them about your adoptables and ask if you can buy them back. Make no mention of how you disagree with their markups to other people. See if you can agree upon a reduced price since you're the artist. Basically try to go about this as a genuinely interested party without allowing room for the seller to get defensive. Maybe they're really hard up for cash. This would be the "sympathetic friend who assumes the best in people" approach. You can fall back on the other options if it doesn't pan out. If it were me, I'd probably go with a gentle threat. Something like the following: Hi SELLER, I noticed you have been trying to sell the adoptables you bought from me for PRICE. It's disappointing to see you've marked them up so high from the ORIGINAL PRICE you bought them for. While I could understand this if you've added additional art, it seems you haven't. Unfortunately, I don't agree with this practice, and as the creator of the adopts I have to ask you to stop offering to sell them at the prices you have listed. --- you can stop here and send off the note now if you want to gauge their reaction first. Otherwise, continue on --- You can keep the adopts and/or sell them at a more acceptable mark-up [or the original price, your best just judgement goes here.] Or you can willingly sell the adopts back to me at the ORIGINAL PRICE you bought them for [this is the same thing as a refund but sounds slightly better] Let me know how you want to proceed. If you don't agree with either of these options, I may have to revoke your permission to use my adoptables. Thank you, YOUR NAME And as Armaina has said and the rest of the thread touched on, it's best you craft a Terms of Service for your adopts as soon as possible that clearly defines exactly how you want your adopts to work and the permissions the buyers have in the future. EDIT2: Just noticed the date on this thread *Facepalm* Apologies
  9. @Ragamuffins You can either get the person to willingly give up ownership of the adoptables. Or you can tell they they don't have permission to use them anymore, and they use them anyway. Then the onus is on you to keep yelling at the internet that this person does not have permission to use your adoptables and hope everyone else knows that. Which they won't. Without the person's willingness to give up the characters, you're setting yourself up tor a ton of aggravation with DMCA notices, notice journals, bewares, etc.
  10. You can always keep asking. They might turn around. I just wouldn't be very optimistic, personally.
  11. If they're american, I think now would be the perfect time to bring it up since they'll likely be getting a stimulus check for $500 - $1200 in the next few weeks. I think this is your best chance of getting a refund, because if you don't get it now when it pretty much is free money, it's been so long that I would imagine you're realistically never going to get a refund otherwise. edit to add: If you don't get it now and/or they put up a fuss, if you're not willing to go to small claims court over this I'd personally write off the money as a loss. It's been nearly 4 years. If that person wanted to refund you, they would've done it by now.
  12. Lack of english skill commonly comes across as rude. We'll never know what the artist actually thinks unless someone who's russian can talk to them about it.
  13. I think their point was that the M/F version is so close to the M/M version that a bot wouldn't be able to tell the difference between the two. So you could use the M/F version to search for M/M uploads too. As for the rest of it... I mean, what is the artist supposed to say? Maybe they understand enough english to get that OP is upset but they don't have the ability to correctly word a defense. I personally found OP's replies extremely confusing at first (the whole rule 63/34/whatever made it much worse) and then afterward when they clarified, there's really nothing else to say. OP says don't use the image and I'm not happy. The artist pretty much can either go into an argument defending their actions or just say "okay" at that point.
  14. - is the meet in person thing in a public place (like a convention)? - If you waited and did the swap, would you still be able to submit a claim via paypal? If the answer to those 2 is yes, then I'd just wait it out, especially if you will be in that area to meet them anyway. Then if they don't show up you can still file a claim with paypal and get your refund. Otherwise, I'd try to get a refund and send the thing back. I don't think you're going to get a hoodie within the specs you wanted =[
  15. Issue an ultimatum. The guide is in my forum signature and the resources section.
  16. Not much you can do over a year later unless you want to pursue small claims court. You could try an ultimatum with threat of writing a beware. If it were me I'd just write it off at this point, unless it was a very large amount of money.
  17. So my question isn't about forming the LLC itself, but organization afterward. Here are my (probably dumb) questions: If I keep good records, do I NEED a business banking account? I don't expect to make much (if any) money for at least the first 1-2 years. I keep good financial records and am confident keeping it with my personal finances (for the time being anyway) won't be detrimental. But everything I read about LLCs says I should create one? If I do need one, are there any banks you'd suggest? I didn't do a ton of looking, but what I did see all had fees. Whereas my personal accounts are all free. How do you deal with Paypal? Do you get a separate account for your LLC or is it the same as your personal paypal account? Unlike my bank account, I would prefer a separate paypal account for the LLC. My worry is I don't want my personal information mixed with the business information. As far as I can tell, you can't really pick what information (like name) shows up in invoices and such. It has to be the same name every time, which is problematic since I do a lot of personal online spending. Anything else I should know? Or helpful tips for "going official"? Yeah I pretty much have no idea of what I'm doing organization-wise. Though I do know how to legally form the LLC. Thanks in advance. edit to add: What's a good online store that allows you to sell your own physical goods, but doesn't charge a monthly fee? I don't expect to make many sales for the first few years, so I'd prefer to have a storefront that charges commission per sale instead of doing a monthly fee for the store. I will be making my own physical things so a site like storenvy or society6 wouldn't work (as far as I know). If it comes down to it, I can always make my own storefront through wordpress but for the time being I'd like to avoid that.
  18. Ultimately you can't do much, unless you want to pursue small claims court. So if you want your money back and you don't know how to start the process legally, you may want to contact an attorney. Otherwise, the only thing I've seen actually work is sucking up to the maker, pumping their ego, and basically brown nosing them until they feel obligated to help you. But even then, that process can still take a year or more.
  19. I'd screencap everything and submit a beware, honestly. Maybe they will come to their senses. Otherwise, you already have the art right? I'd just use it without paying anything. Make sure I had screencapped the part where they said I didn't have to pay if anyone else brings it up. The end. This is a loss, you won't be able to work with this artist again in the future. Just take it and move on. edit: Also depending on what work needs to be done, it could be done by anyone and there's free software to do such. Especially if it really is only cropping and nothing else. There are even art programs that are in the browser. https://www.photopea.com/ is a really good one.
  20. "Potential PR fallout" was my general term for them bad-talking you. This is probably over-explaining it and you likely have nothing to worry about, but here we go anyway: - If the customer feels like the type to spout on about how bad of a person/maker/your business is - If the customer has a substantial social presence or "pull" - If the customer has relentless spirit/motivation in their vendetta Let's say that you provide a 100% perfect service to (we'll call them) Molly. Molly then decides that they don't like you. It really doesn't matter the reason why. Molly decides to go to social media and scream to anyone who will listen that you are a terrible person, that their business with you was horrible, etc. Maybe they even conjure up some screencaps that, out of context, make you look bad. Nobody cares about Molly if they have, like, 3 followers. But suddenly Molly becomes a huge issue if they have 100+, a relentless agenda to post their vendetta on every social platform known to man, and seemingly limitless free time to bring up their vendetta any time your name gets mentioned anywhere. Of course Molly has completely unsubstantiated claims, but people who don't know your history (or your history isn't perfect enough to completely override Molly's story entirely) will likely form an opinion about you and your services if they see Molly's story everywhere. You might lose customers. If Molly's story gets to them first before your good works do, then you may lose potential customers. If you have enough business as-is and/or don't want to work with people who believe Molly, then obviously the "PR fallout" isn't a big deal for you, and you can continue on, totally ignoring Molly's screaming in the background. Plenty of people are able to do this (furry community included). However, some people/businesses are really hurting for customers or don't have much of a history, or for some other reason have a very important relationship to their online presence being entirely positive. Those people don't want Molly's screaming, and will do whatever they can to prevent it from happening. The thought process behind the calculation of whether your customer is going to be a Molly and whether or not that actually matters is a determination only you, as the business owner (and the person who presumably knows your business's social and financial standings best) can make. So that is why I say, it depends on how you value the $14. Will this customer turn into a Molly? Can this customer make you lose more potential/future money if they become a Molly? Are those risks worth pushing for $14? Or is it better to cut your losses and write it off now so you don't have to deal with any of it? Sidenote: this is why I would never be able to run a profitable business. Good luck to you.
  21. I mean if you want to recover the money, do you really have anything to lose by asking for their email? If you're certain they're not going to pay on their own then I would imagine an invoice would be the last thing you could do to coerce them to pay. Otherwise there's submission of a client beware. You could try to message them again and ask that they pay you for shipping, and ask when you might be able to expect the money. 24 hours is a short time - usually I'd say give it longer - but from prior actions (such as seemingly going out of their way to meet you in person to get fixes) they seem like they either don't care or don't have the money to give you. It's really up to you and how much you weigh $14 vs this client's relationship with you and the potential PR fallout should the client decide to get nasty publicly.
  22. If it were me I'd kinda just write it off at this point. But this sounds like the type of person who might actually answer honestly if you just randomly go "Hey, what's your email? I'd like to send you something." lol
  23. Send them an actual invoice for the shipping and see what happens.
  24. I'm a little confused... In the way your wrote this, it really seems like you offered to fix everything and never discussed a price. If that's true, then of course the client won't pay you... they assumed it was free...
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