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theodor

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About theodor

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  1. I second a chargeback. If they provide a tracking number DO NOT CANCEL the chargeback, people have provided fake tracking #'s before and once you cancel you cannot reopen. You can always send back the money if need be.
  2. I highly doubt they intend to pay any more than what they already have. Refuse until you get full payment and DO NOT send them any unmarked versions of the other image
  3. I would try going through your credit card company for a refund, or call paypal.
  4. Would posting in the general forum be okay then?
  5. Yes, but finger shape is really more of a nitpick and not a flaw on the actual character. It wasnt phrased at all that the characters fingers were drawn wrong from the ref, just that the buyer didnt like how they were drawn. 'I dont like the way this looks" versus "this is not how it looks on my character".
  6. Chargeback. The two samples doesnt even look like theyre by the same artist.
  7. I reuse ANY edits to my work, except cropping for icons, but I'd just add the shadow in, or ask if you wanted it for a fee, but then again, I'd have clear samples, not two different types. I do find them getting upset with the edits to the stickers a bit ridiculous because they didnt provide proper wips. But I can see being upset of asking for fingers to be redrawn and stuff, but they really should have provided proper wips.
  8. Is there a specific section to ask AB members for art trades, or to buy art? If not, I guess this is a suggestion post.
  9. Take a screenshot of them agreeing to pay the shipping, send it to them, and provide paypal info. If you have proof they agreed, and they refuse to pay, post them here and see if its accepted.
  10. Ask for a new charm. It would count as 'item not as described', and you mentioned the size more than once. Also, you should check that the longest side is not 5cm. A lot of odd shaped designs can look smaller, or be long, or whatnot.
  11. I strongly suggest ALWAYS adding if there is a mildew/mold issue, even if you think its not a problem. I am deathly allergic, and if I had purchased this I would have been extremely upset, and very likely hospitalized. The buy is in the wrong here; it should have been immediately packed up and sent back, with a full refund + postage. But I can see, maybe the buyer through you were trying to get out of a refund by suggesting another cleaner? Either way, buyer should send the suit back. Im probably the minority here, but I absolutely think, even with the missing parts (health hazard) a full refund is in order. It was purchased under false pretenses, and clearly harming the buyers housemates.
  12. I think this is a weird situation because there is no statement on WHAT quality they are supposed to get, and theres no samples. I could see that the client thought they might be getting shaded, and was upset they got flats. They may not have seen your price sheet. But also, the YCH price doesnt always equate the style price. I do agree they are not entitled to a full refund at all. If I had made this mistake I would have offered a partial refund. If I fulled refunded I would tell them they CAN NOT use the artwork at all. It's not paid for.
  13. Around this time of year, international shipping can take upwards of 65 days. Let them know its the holiday season and theres shipping delays on USPS's side.
  14. When I've bought items Ive had to input the tracking number in to my own local posts site to get updated tracking. Where I live the shipper is responsible for finding lost packages, and will need to contact the post (they wont let buyers do it) for an insurance claim. You may also be able to force a paypal refund, because you never got the item you paid for.
  15. They had given a Halloween completion date. Contacting them last night and they now say December. This is also after their 'maybe' of early August. They gave a $50 refund for the delay. Refused to give WIP photos again. They also have never updated us whenever something happened either; they are currently out of country, and had a flood earlier. Found out via group chat. I had brought these up as concerns to them, and they apologized and gave the partial refund. I mentioned that not showing proof wasnt normal and they still refused. (they also said they had given us wips; we had only seen a digital eye mock up, and a badly put together temp ball for the head) They said that when they return from OOC they will send wips once they start building the plush. My partner is very adamant he gets the plush, but I am warning him it's very likely he will not get it. I asked twice for when I can expect the wips when they return, and both times was ignored.
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