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JIBBLYCOWS

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  1. Naiifu finally responded after sending them the message through Toyhouse. They stated they had not been checking any messages on FurAffinity nor Twitter, and refunded me.
  2. That part was a copy and paste when revising my post. I wasn't aware that PayPal defaulted to payments within the last 90 days and assumed that because I hadn't seen the payment, I wasn't eligible. Thank you nonetheless since I didn't know the other information. I've decided to send the artist one last message since they were more recently active on Toyhouse (as of September 7th). I will initiate a dispute in a few days.
  3. On April 21st, 2022, I noticed Naiifu advertising a YCH reminder in the submissions on FurAffinity. The YCH isn't the main focus of this post as it was completed but is relevant regarding why they might not be answering. I looked through their profile and their website and wanted to buy a chibi as well. I sent them a note on my personal FurAffinity account after asking on my art one. They responded on April 22nd, 2022 confirming my commission was accepted. Once the invoice was sent, Naiifu went silent and I heard nothing about my commission for two months. Their FurAffinity went inactive but their Trello was active. I was on their list, but they were completing commissions before mine. This is fine! I know artists may or may not complete commissions in order. On June 22nd, 2022, I sent them a message asking for an update. On June 24th, 2022, Naiifu apologized, saying they had no excuse for why haven't updated me within the two months and sent me a link to a sketch of the first commission. Naiffu quickly finished the YCH and sent it to me by July 4th, 2022 with changes I requested, saying their workplace had been busy but was finally settling down. With the YCH finished, I asked the same day about my second commission, the chibi, and when it'll be started. The mail icon doesn't appear next to my message, indicating that it was read. Naiifu went silent and I didn't hear anything back from them. Their Trello stopped updating on June 24th, 2022 and their FurAffinity went inactive. On August 4th, 2022, I sent them another message. I didn't need a paragraph, but something about the status would've satisfied me. The mail icon appears next to my message, indicating that it has not been opened. With no answer, I sent another message on September 4th, 2022. Because the chibi was $15 and was simple, I asked about a refund or completion of the work. Their website was down, so I couldn't skim through their TOS. Currently, I am outside of the chargeback window and cannot initiate one. I had the intention of sending them the $35 back for completing the YCH, just wanted my $15. The mail icon appears next to my message, indicating that it has not been opened. The same day, I found Naiifu's Twitter with the most recent activity being from September 1st, 2022 with them posting a sketch. Throughout the months I was waiting, they were active on their Twitter. It wasn't linked in their FurAffinity, so I didn't think to reach out on other platforms. The only sites that were on their profile were their Ko-fi and CuriousCat. I sent them a message, requesting the same. As of September 7th, 2022, I have not been given a response or answer with Naiifu either having read receipts off or not opening my message. Naiifu has shown activity by retweeting tweets with the most recent being from September 6th, 2022.
  4. I've been emailed by PayPal with a notification that the case was closed in my favor. I should be seeing a refund in a few days, so this can be changed to Resolved. I hope for this artist to fix their business practices and wish nothing but the best. If you choose to run a business, you have to actually run it.
  5. Disregard my last reply, I have escalated it. Didn't know there was a difference between the two, so thank you.
  6. How do I escalate it to a claim? Through the Resolution Center?
  7. I was able to go into the Resolution Center and open a dispute. It's currently been four days since the dispute has opened and PayPal is waiting until June 5th for the artist's response. Although the artist is still active on her Twitch, she has decided not to answer the dispute so far... Hopefully I just get my refund back, even if it's a measly $15.
  8. I heard I wasn't able to since Ko-fi is used as a donation site, so it made me unsure to dispute it or let it go. Since it doesn't look like I'll be getting a response from the artist (I even sent her a message through Ko-fi after noticing the activity and have gotten no answer for now), I'll attempt to dispute it. It'd be awesome to get my money back anyway.
  9. On January 19th, 2021, guppygoopy advertised five slots for iPad sketches for an uncolored $15 through Ko-fi tips/donations. As instructed, I donated through her Ko-fi with my username and left my DMs open for her. From reviews and her activity, I didn't think of the consequences of commissioning through donations as it was a simple commission that could've been delivered right away. Once the payment was completed, she contacted me through DMs. As brief as it was, her replies were quick and simple. After that last message, the conversation ended and I assumed that would mean she was going to start on my commission. Around February and March, guppygoopy took a hiatus. As far as I know, no formal announcement was made on social media. I was not messaged about the hiatus either. After a few months of waiting without any progress, seeing her active on social media again, I asked her about the progress of my commission on April 1st, 2021. The message was left unread. I asked again on April 22nd, 2021. That message was also left unread. During that time, guppygoopy was active on her profile to announce Twitch gaming streams and post doodles for friends and outside of commission works. On April 30th, 2021, I wrote another message to her requesting either a refund or for her to communicate with me. I included my feelings about being ignored when expecting a product from her. The message was left unread. As of April 29th, 2021, guppygoopy has been inactive on her profile. I have no other way of contacting her; she has a Discord that isn't made public where she appears to be much more active and her Ko-fi is bustling with donations. As of writing this, she is currently live on Twitch as well. I am beyond frustrated at this point. The least I want from her is communication or my money back.
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