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alecrimcarmim

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About alecrimcarmim

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  1. Thank you so much for taking your time helping us, @Alex Wright, it was super appreciated! We already added your corrections to that part of out TOS document, we just kept some parts since small details were described that change some parts of the terms in a way that may cause confusion. Since on artistic liberty we can keep the design but in regular commissions we can't (since it's the client's property), we decided it was better to leave that part on our TOS. if you think there's a better way to separate this part or even make a single text for both commission types, we're all ears ❤️
  2. Hey there! As we stated in our last comment on the beware post, our team is taking their time to fix our terms of service by parts, so we can make sure we don't repeat ourselves too much or lack in communication with a serious document like that. We would like to ask for some advice as we go (if possible) and for that we'll send updates on the terms as we fix each step of it. We decided to start from the cancelation //termination clauses since those were the ones in most need of fixing to adjust to the topics listed on the beware. Any tip/fix/suggestion is much appreciated and
  3. Thank you for the support on our beware post. We'll apply your advice and send future previews with a stronger watermark and with the text part duplicated with lower opacity over the middle of the art to make it harder to be removed.

    It’s really heartwarming to see that more people understand what we’re dealing with and for that we would like to thank you again ❤️

  4. Just as a final update on the matter (hopefully): ex-client stopped harassing us with new accounts and so far we didn’t receive any extra updates on their stories (seems like they set it to private and that’s totally fine by us; in their safe space with the people they trust they can share anything they want. Our problem was with the open-public harassment they were doing). For future reference, as for this specific situation we had never terminated a commission on this stage of development before. We try our best to provide a good experience for our clients, but we’re very strict with ou
  5. We only do business with people older than 18, and we ask for that to be confirmed on our quote application and said client did so during our first contact... Sadly we can't confirm it's age on their IG account or anything, all we have is the information provided during the application submission. We just hope they stop harassing us and spreading half truths and misinformation. As I said on our last message, we don't plan on keeping track daily on what the client is doing/saying public (or to his followers/friends), since all that had to be said and exposed is here for anyone to see (at l
  6. Just to keep the situation updated, we're posting more stories from client. We hope they do as they say and just let this rest. All that had to be said about this entire situation was said and once again, if a person doesn’t agree with a maker/artist terms, just don’t commish them, it’s that simple. We thank you all for taking your time to read all this and follow the situation as a whole. We hope we don’t need to share more proof from that client and we’re glad to make this beware to spread awareness on this kind of behaviour.
  7. Thank you for the support on our beware post. We totally learned from our mistakes and from now on we're definitely sending works with watermarks and even check on future clients better before accepting a commission quote to avoid further drama.

    It’s really heartwarming to see that more people understand what we’re dealing with and for that we would like to thank you again ❤️

  8. Thank you for the support on our beware post. We totally learned from our mistakes and from now on we're definitely sending works with watermarks and even check on future clients better before accepting a commission quote to avoid further drama.

    It’s really heartwarming to see that more people understand what we’re dealing with and for that we would like to thank you again ❤️

  9. Thank you for the support on our beware post. We totally learned from our mistakes and from now on we're definitely sending works with watermarks and even check on future clients better before accepting a commission quote to avoid further drama.

    We would like to thank the platform and the staff for giving us the chance to share our side and all the proof we could to bring this specific situation to light. The staff was amazing during the process and even brought parts of the story to light that we didn't know. It's great to have a place where you can have your reputation checked and also defend yourself against toxic behaviour. We plan on staying around and be more active to not only support your services but also give help when we can on this kind of situations from now on.

    It’s really heartwarming to see that more people understand what we’re dealing with and for that we would like to thank you again ❤️

  10. Thank you for the support on our beware post. We would like to thank you for the effort and for the clarification of our post, as you could see, English is a lil bit of a struggle for us but we try our best to improve and learn everyday.

    At the moment we can just block and save proof at Instagram before moving forward with a claim, but we plan on doing so if the client keeps on with this behaviour.

    It’s really heartwarming to see that more people understand what we’re dealing with and for that we would like to thank you again ❤️

  11. Thank you for the support on our beware post. We would like to thank you for the effort and for for also bringing to light more proof of the entire situation that we were not even aware of.

    One of our followers suggested us posting our situation here after we posted the stories on our Instagram and it was amazing to find such a professional service with an active and attentive staff that helped us move forward with the beware in question. Your efforts and attention were truly appreciated from our team and we plan on being more active on such an useful platform! 

    It’s really heartwarming to see that more people understand what we’re dealing with and for that we would like to thank you again ❤️

  12. Thank you for the support on our beware post. It surely has been stressful.. We're an overseas brand just beginning and we try our best to stand our ground with other makers and to learn with our mistakes and get better. When this kind of situation happens it saddens us since we spend a lot of time and energy to keep things rolling and that kind of stuff rob us of of the credibility and work ethics we work so hard to prove everythday not only with our clients but with our followers too.

    It’s really heartwarming to see that more people understand what we’re dealing with and for that we would like to thank again ❤️

    1. Alkraas

      Alkraas

      No worries! As an artist that sells commissions and had some awful encounters myself, Ireally understand how these things can affect someone! Hopefully you can soon move on from this mess, I wish you and your team nothing but the best! ❤️

  13. Just to clarify this specific comment that is being used against us without context by the client to support their claim: We deleted the design not because of the backlash, we did it because we don’t want to move forward with a design associated with drama. We try our best to provide the best service possible not only to our commissioners but also to people interested in buying our premade designs. We have no intentions of moving forward with a design tarnished with this kind of situation and it would be no problem at all for our lead artist to come up with a new design not even remotely
  14. Despite everything that's happening in regards of our posted beware, we would like to thank everybody for supporting us in this time of need. 

    It's hard to keep things rolling during a pandemic and having to keep track of uncalled drama is exhausting. We’ll keep you all updated here on everything related to this matter that reach our ears but we don’t plan on taking this subject on our social media any further. 

    Everything that had to be said and shared so far was done and we just want to move on and keep on creating designs and attend our clients the best way possible.

    Once again, thank you all for the supporting words, feedback suggestions and love!

    Stay safe ❤️
     

  15. Instead ol letting go of the design, the client is still using convenient half truths to claim de design and keep creating new accounts to harass us. Just to keep this post updated. The account blocked doesn't even have an icon, 0 followers, etc. And the stories are shared here to prove that the client is still keeping the design with minimal changes to to it. At this point this is just a matter of exposing messing behaviour. Don’t be like this, respect the makers, don’t commission from someone if you don’t agree with their work ethics / terms. And most importantly: don’t steal art
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