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About Alkraas

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Icon made by Slurku https://twitter.com/Slurku
  1. Zelestin's phone number is visible on the Paypal screenshot~ Other than that, I'm very sorry this happened to you, OP. Sadly, you're far from able to dispute the payment via Paypal, since it's been much longer than 6 months. Here's to hope you somehow get a refund.
  2. They seem to have blacklisted you by blocking you therefore making you "unable to commission [them] in the future" as by their TOS. I wouldn't take it personal if I were you.
  3. I've given tips this way for artists inside the EU. For artists outside the EU, I prefer to use Ko-Fi, because Paypal charges me, the sender, extra for sending per Friends and Family to people who do not reside in the EU. Sending tips per Friends and Family is fine! You do not expect anything in return and it counts as a donation/gift!
  4. Artist: Slurku Where: https://twitter.com/Slurku When: April 29 - May 8 I commissioned Slurku via Twitter on the 29th of April, 2019 for a Screentoned Icon of my bear character. I paid promptly after they contacted me via Telegram and was put onto their Trello right after. I only had to wait around a week until Slurku started to work on my Icon. I was shown Sketch and Coloring WIPs, requested some tiny changes and they were really nice to fix them! The day after that, I was presented the finished product and I couldn't be happier to have the perfect new icon now! Slurku was incredible to work with, super nice and quick service. If you like her style, I'd definetly recommend Slurku to draw your character!
  5. Honestly, some things here kinda rub me the wrong way, like the one message where they said that people asking them for updates stress them out...I can't really understand that logic to be honest, if you're taking commissions/orders, people will ask for updates if you don't give them out yourself. Then there's the fact that they didn't even know how much you paid either and had to ask you for that, and that they never showed you any TOS or material reciepts. Or the fact that they begged for the Paypal claim (I assume it's a Paypal claim that you started) to be taken down and that they vented about you on their social media. There's a lot of their behavior that I find super questionable about their business ethic, tbh.
  6. I'd honestly advise to give out sketch edit WIPs anyway, especially if it's a species change or stuff has to be added to the base (example: hairstyles, wings, accessories, etc.) just to be on the safer side. It allows the customer to ask for changes before any serious work has been done which can save you a lot of time later and accidents like this one can be avoided easily.
  7. I agree with @theodor When I cancel, I give my clients a full refund. If my clients cancel, they get back money for work not done. I usually refund in percentage steps, e.g. Lineart finished -> 90% refund, Coloring/shading finished -> 50% refund, Art is almost finished -> 10% refund.
  8. Ohhh! Didn't know that! Fancy!
  9. I noticed that links in the beware descriptions aren't actually clickable links, meaning you'd have to copy and paste them into your URL bar manually to visit websites. Which can be a bit iffy when someone pastes multiple links to multiple accounts into their beware ^^; I also noticed that there's no "comments" link on the preview of bewares. Like, when you click the number of comments on previews, it would take you to the first comment left, on the bottom of the article~ Just some tiny things I noticed!
  10. Yikes. I really looked up to them, oh well. The TOS alone is very frightening and super unfair to customers with the "Kill fee", them only being able to starts after 12-17 *months* and the already mentioned "a**hole clause". Absolutely no.
  11. Seems the images for the emails are broken and display a 404 error, on my end at least!
  12. Update! (if anyone is interested xD) I reminded my client today again and they chose to laminate it themselves and allow me to keep the shipping costs. They're way too busy with college to deal with USPS for now.
  13. @Mortymaxwell Yeah, that was actually one of my concerns ^^;; I'll ask the customer what they prefer if they fail to pick up the badge. If they rather want to print it themselves, I refund the shipping costs. Thank you so much btw, that honestly means a lot ?
  14. @Bornes I see, thank you! I was just very worried and didn't know what to do, haha ^^; Oh yeah, the only thing I charge extra is the shipping price, nothing else. Thank you to @Mortymaxwell as well!
  15. @Bornes They're aware of the deadline as I have reminded them and mentioned the 21st today again! The artwork was sent per email as a digital copy, as I'm a digital artist. So they technically do have recieved the main artwork. Making the artwork a badge and shipping it is just an extra service and shipping prices are paid on top of the base price. I personally wouldn't want to refund them, as again, they technically do have the artwork as a digital copy. I'm unsue about refunding the shipping costs (in case they want to print it themselves), because as you said, the fault is on them ?
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