Let me preface I have a small bias AGAINST Lemonbrat or well a member of the group persay from when they did cosplay commissions. I did not participate in the approval and I tried to stay out but there is too much here to be quiet.
I did participate in the agreement to go from Caution to Beware due to witnessing LB literally obliterate timeframes. OP would never receive the suit in a timely manner due to location, international shipping and customs by the time they finished it. This suit ideally should have been finished and gone to OP by the first week of JUNE. To me that's the latest because even if you rushed the shipping customs is a pain.
My next concerns: The tail. Neither tail I saw read 'feline' to me. Even if you are making a puma to fit a human figure, the size ration is off.
And that closure is awful on it. It visually looks stapled or tacked on like Eeyore's tail.
The head is rodent and even furred up, it's a rodent with feline coloring. The ears are the worse of it. They are too round and ill-shaped for a feline. They splay out when they really need to point upwards.
Choice of fur. OP came to you for the service. You have the knowledge (or should) of how their choices would perform. It's a beautiful color but it obviously doesn't do full body justice. At best a partial. And I say this as someone who only interacts with suits via this community! EVA Foam and worbla are my thing.
The choice to cut literal pecs into the front. They're uneven. I don't think you even picked seams on the chest (or any of it), and I quickly Googled fur tutorials for fashion; all say pick your seams to clean up the work. If the OP wanted a femme form without actual breasts, was light stuffing or gentle foam fabricated mounds not an idea? I hate to say it but that chest looks post-mastectomy which if that's what they want; grand. But I don't think it was.
Lastly because this is very long: communications and policies. You think you're allaying fears but you were telling OP to deal. Bad move. Also why would you not stick to your guns of a full DTD? Pick a policy and stand by it. If you want to deliver quality, demand a DTD or cancel and refund. 3k is too much damn money to bet on someone not local's measurements!
LB you owe OP either a functional appealing suit. A refund. Or just a partial refund (50%) and the suit so they can... try to save it.
Your own choices and lack of confidence/customer service/timekeeping lead to this.
Less PR statements and more communication with Camaro.