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About Xaila

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  1. Post will be marked resolved. As a reminder; posts are never deleted unless proven to be a fabrication.
  2. Hellbryndjar really has no excuses for this behavior. It's pretty vile to have a pattern of this. OP I'm sorry they treated you like this its ridiculous and immature. They shouldn't be commissioning people if they can't act right.
  3. This is obviously an unfortunate situation and I hope you're attempting to follow up with Paypal over the phone vs. Email just in case. But please for the love of God Sarah why are you using chat apps like Telegram on business? Email. Only. Email. Only. Email only. You've been in this game and using this community too long to be using chat apps for anything transactional. Also please slap big old "All Sales Final" on your pre-made items. Save yourself from Buyer's Remorse regarding this kind of stuff. Giving them these inches let's them take miles (and chargebacks) out of you.
  4. The only thing we agree on (and may I remind you, that you conceded to) is you went way overboard on a full chargeback. Anything else Adiago says, is them obviously getting at your goat (esp. with that language Jesus lawd)
  5. We're allowed to be a little disappointed to see you ask for a full 570 dollar REFUND because you removed the text. Add it back. You don't have to like it; but you also know very well artist's rights on FA are taken seriously when it comes to uploading/reuploading. OP was and is allowed to be uncomfortable with what you did. And to no longer do work with these particular characters, nor hear any 'sides'. You yourself know how Adiago acts and their temperament; so why would you fight OP wanting to protect themselves? Why would you in what for all we know is a fit of petty... try to drag th
  6. Raven owns the designs because she bought them. But I believe she had a falling out with the owner (Adiago) so of course said species owner 'cuts' those characters out of the species; but instead of going their own way and making a new name, Raven continues to call them by that particular species. Why? Don't know.
  7. I'm just... disappointed. Raven is someone who obviously understands how much goes into art, and to my memory; has in the past been very supportive of artist's rights. So what happened? To become so very very *petty* like this; wow. Its painful to see.
  8. I wouldn't consider what Minami 'sold' to someone else to be OP's character. OP considers his bee character to be male, fluffy features be damned. What Minami drew was basic moe girl. Also re: your other comment. We don't always require screencaps of the payment so long as we can get proof of the artist/client acknowledging the sale in some form; as Minami here has.
  9. Just a quick note; they traded/sold the blanket away to a *different* individual because OP was cancelling this particular trade/commission due to how Minami was treating them, therefore the blanket was not Minami's to claim.
  10. Thank you for the support on our beware post. We totally learned from our mistakes and from now on we're definitely sending works with watermarks and even check on future clients better before accepting a commission quote to avoid further drama.

    We would like to thank the platform and the staff for giving us the chance to share our side and all the proof we could to bring this specific situation to light. The staff was amazing during the process and even brought parts of the story to light that we didn't know. It's great to have a place where you can have your reputation checked and also defend yourself against toxic behaviour. We plan on staying around and be more active to not only support your services but also give help when we can on this kind of situations from now on.

    It’s really heartwarming to see that more people understand what we’re dealing with and for that we would like to thank you again ❤️

  11. I am 10000% sorry that they got to you. I hope somehow you can turn their work into a YCH or an adopt to recoup lost money.
  12. My only hope for this studio, is that after this incident they take to heart one of two things. ONE: If you will be 'inspired' and do the work before money is exchanged; heavily watermark your pieces with 'UNPAID WIP' and do not give them in a high res format. TWO: Don't lift a stylus until you get your money.
  13. They may have looked or may not have looked but the exact moment they gave you the reference, I repeat the onus is still on you to clarify. And yes. You are. While we can all agree they came out strong with their anger you did jackall to turn it around in an appropriate manner; and you continue to lean on the excuse that they needed to be nicer to you. Annnd... again. Not everyone is you. Not everyone will do their research especially when you put an inexpensive slot at a limited amount out there. I'm telling you this so you don't get a repeat of this situation and instead you sco
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