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ruchu

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  1. Following the advice of some friends, who all said I had been fair too kind and patient with this situation, I emailed Kino essentially saying enough was enough. They had the time to offer a free service but not refund me/keep in touch with me, which was unacceptable and disrespectful. This was apparently all it took because they responded with an apology, refunded me and sent extra money almost immediately. Still no word on if a spreadsheet has been set up for any other refunds they owe though. As I've said here previously, this was not about the money; I just wanted this done and over with, without having to chase Kino up every few weeks/months for another year or more. This is why I sent the additional funds Kino sent back to them. While I'm glad to have finally put a cap on this, the sour taste this has left me with probably wont ever go away. It's a shame because I have been a fan of Kino's for years; I have bought things from their store and commissioned them previously with no issues at all. After this though, I don't think I can look at them in the same way, nor follow or support their work. I have also contacted a third party who works with Kino/who Kino works with to alert them of their unprofessionalism. I hope if there is anyone still waiting on a refunds get it soon.
  2. This issue has now been resolved; I am just about to go to work but once I'm back, I will post screenshots showing what has happened.
  3. Another 'No Update' update. I emailed Kino again on Thursday 24th March, two weeks after they said they would work on the tracking for refunds. I've yet to get a response. While scrolling through Tumblr earlier, I saw that they've made a post about doing free tattoos. Which is totally their purgative but I've got to say it stings; they have time to do that and not work on a Google Doc or Trello. Also while I don't know their financial situation, I feel that doing that would be a good opportunity to gather the funds needed for mine, and presumably other people's, refunds. Link to that post for those who want to see it, or even those are in the area they are and fancy a free tattoo; https://kinomatika.tumblr.com/post/679806082943746048/lemme-put-ink-into-your-skin
  4. Another update; I emailed Kino on 12/03/2022, as I still haven't heard back from them since I last emailed them, asking if there's any update RE: the Google doc or trello they were going to set up to track refunds. They still haven't set it up and I'm still waiting on a full refund. Last month was a year since I was told I would be getting a refund. 6 more months and it'll be 2 years since I sent them they $160.00. I'm starting to think I might not get this money any time soon, if at all.
  5. I'm still relatively new to the site and I don't want to add edits to my post until this issue has been fully resolved but if anyone is curious about updates; there has been none. I am still awaiting my refund.
  6. Hi Flucket, thanks for the comment / update; I can confirm that I did receive an email from Kino relaying pretty much what you said, which I do appreciate. Before I was sent that email, I received one wherein Kino asked if I could email them on their next paid day, to remind them to send some, if not all of my refund. I was, at the time, frustrated that the onus was put on me to reach out first once again, so this potential solution really and truly is appreciated. That being said, I can only reiterate Rikki; that this should not have needed a third party getting involved to help this matter get settled. I’m bummed out that things escalated to the point where I felt I needed to post on a pubic forum but it seems that it was necessary to get the ball rolling a little quicker. Furthermore, while I am thankfully in an okay place financially, my heart goes out to the others who are also waiting on their refunds, especially if they are not in the same position as me and were given a date to expect the refund, only to not receive it. Also, while I appreciate the quote from them, I know for a fact that they aren’t shitty at responding or need to get better at doing so, as I have commissioned them previously-- though, messaging then was done via twitter. There was one lapse in communication during that particular commission in which they gave me a heads up, stating they were working on a project and were not able to prioritise comms for a while. Once that project was done, they messaged me updates without issue. If the current lapse in communication is because Life Happens or even because the past two years have been terrible and chaotic for pretty much everyone the world over, like I said, I completely understand. I just wanted to be afforded common courtesy or even be told ‘message me on twitter, as I check that more often’. One of my worries of using AB was that people might misconstrue what I have said / make assumptions about my post / dogpile me. I know you have done none of that but I feel like I need say this regardless; that nothing in my initial post above is said with any kind of malice. I merely wanted to let people know that Kino is currently not the best with communication and to keep that in mind when commissioning them, so that people can manage their expectations accordingly. And to @rikki ; thank you for your replies to Flucket. They’re succinct and I honestly don’t think I could have found the words to say it better myself.
  7. I contacted Kino on 9th September 2020, after seeing that they said they were opening commission slots on Twitter. I emailed asking if any slots were open and if so, what I was interested in getting (NSFW, fully body, fully shaded commission from you of my OC, with background). They said they were, that they could do that and it would cost $160.00 I agree with the price and send across several refs. Kino gave me the PayPal to send the money to and I sent across the $160.00. Payment was sent on the 10th of September. I emailed Kino on 23rd November 2020, asking how the commission was coming along, as I had not initially asked for a rough timeline. They responded on the 27th November 2020, apologising for delay, saying I can expect it in ‘a few weeks’ and that I’ll be sent a sketch ‘ASAP’. I told them no worries and thanks for letting me know. They did not contact me at until I emailed again on 6th February 2021, asking for another update. They responded on the 14th, apologising for the lack of communication and cited multiple personal reasons as to why there had been no update / why my commission had not yet been done. They said that I could either get a refund or continue waiting-- I said I understood, life comes first and it’s all good, and that I was happy to continue waiting for my commission. Yet again, there was no communication until I initiated it, emailing them again on 12th June 2021, asking for another update. They responded the same day, sating they were working on commissions that day and that I should have something soon. I said great, looking forward to seeing the sketch. After more months of radio silence, I email again on 29th September 2021 asking for another update and for a concrete answer or estimate as to when I can expect the commission. Kino responded the same day, asking if I had not received the email they had sent out (I did not-- I double checked my inbox, deleted and junk folders for said email), which stated they didn’t have the energy to work on art for other people and that refunds will be going out bi-monthly and that they will have a concrete timeframe of when to expect the refund after they receive their first pay check from their new job. I said no worries and good luck with the new job. Again, I email Kino as they have once again, not contacted me, on 8th December 2021, again asking for an update. They respond the same day, stating that they get paid on the 15th December and that I can expect a partial or full refund then. It is currently Wednesday the 15th December 2021 at the time of me writing this. I have not yet received an email from Kino or PayPal. My issue is not that I couldn’t get a commission from them or that the refund has not come through yet; at this point it is the lack of communication on their end and misleading updates. Being told to expect a sketch in a few weeks and then told, several months later, that “I'm actually working on them today”.
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