Hi Flucket, thanks for the comment / update; I can confirm that I did receive an email from Kino relaying pretty much what you said, which I do appreciate. Before I was sent that email, I received one wherein Kino asked if I could email them on their next paid day, to remind them to send some, if not all of my refund. I was, at the time, frustrated that the onus was put on me to reach out first once again, so this potential solution really and truly is appreciated.
That being said, I can only reiterate Rikki; that this should not have needed a third party getting involved to help this matter get settled. I’m bummed out that things escalated to the point where I felt I needed to post on a pubic forum but it seems that it was necessary to get the ball rolling a little quicker.
Furthermore, while I am thankfully in an okay place financially, my heart goes out to the others who are also waiting on their refunds, especially if they are not in the same position as me and were given a date to expect the refund, only to not receive it.
Also, while I appreciate the quote from them, I know for a fact that they aren’t shitty at responding or need to get better at doing so, as I have commissioned them previously-- though, messaging then was done via twitter. There was one lapse in communication during that particular commission in which they gave me a heads up, stating they were working on a project and were not able to prioritise comms for a while. Once that project was done, they messaged me updates without issue.
If the current lapse in communication is because Life Happens or even because the past two years have been terrible and chaotic for pretty much everyone the world over, like I said, I completely understand. I just wanted to be afforded common courtesy or even be told ‘message me on twitter, as I check that more often’.
One of my worries of using AB was that people might misconstrue what I have said / make assumptions about my post / dogpile me. I know you have done none of that but I feel like I need say this regardless; that nothing in my initial post above is said with any kind of malice. I merely wanted to let people know that Kino is currently not the best with communication and to keep that in mind when commissioning them, so that people can manage their expectations accordingly.
And to @rikki ; thank you for your replies to Flucket. They’re succinct and I honestly don’t think I could have found the words to say it better myself.