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  • Beware: kinodraws


    ruchu
    • Who: kino, kinodraws, kinomatika, revfucker
      Where: https://twitter.com/kinodraws
      http://kinomatika.tumblr.com/
      https://twitter.com/revfucker (NSFW)
      When: 09/10/2020
      What: Commission
      NSFW Content

    I contacted Kino on 9th September 2020, after seeing that they said they were opening commission slots on Twitter. I emailed asking if any slots were open and if so, what I was interested in getting (NSFW, fully body, fully shaded commission from you of my OC, with background). They said they were, that they could do that and it would cost $160.00

    I agree with the price and send across several refs. Kino gave me the PayPal to send the money to and I sent across the $160.00. Payment was sent on the 10th of September.

    I emailed Kino on 23rd November 2020, asking how the commission was coming along, as I had not initially asked for a rough timeline. They responded on the 27th November 2020, apologising for delay, saying I can expect it in ‘a few weeks’ and that I’ll be sent a sketch ‘ASAP’. I told them no worries and thanks for letting me know.

    They did not contact me at until I emailed again on 6th February 2021, asking for another update. They responded on the 14th, apologising for the lack of communication and cited multiple personal reasons as to why there had been no update / why my commission had not yet been done. They said that I could either get a refund or continue waiting-- I said I understood, life comes first and it’s all good, and that I was happy to continue waiting for my commission.

    Yet again, there was no communication until I initiated it, emailing them again on 12th June 2021, asking for another update. They responded the same day, sating they were working on commissions that day and that I should have something soon. I said great, looking forward to seeing the sketch.

    After more months of radio silence, I email again on 29th September 2021 asking for another update and for a concrete answer or estimate as to when I can expect the commission. Kino responded the same day, asking if I had not received the email they had sent out (I did not-- I double checked my inbox, deleted and junk folders for said email), which stated they didn’t have the energy to work on art for other people and that refunds will be going out bi-monthly and that they will have a concrete timeframe of when to expect the refund after they receive their first pay check from their new job. I said no worries and good luck with the new job.

    Again, I email Kino as they have once again, not contacted me, on 8th December 2021, again asking for an update. They respond the same day, stating that they get paid on the 15th December and that I can expect a partial or full refund then.

    It is currently Wednesday the 15th December 2021 at the time of me writing this. I have not yet received an email from Kino or PayPal.  

    My issue is not that I couldn’t get a commission from them or that the refund has not come through yet; at this point it is the lack of communication on their end and misleading updates. Being told to expect a sketch in a few weeks and then told, several months later, that “I'm actually working on them today”. 

    kino1.png

    kino2.png

    kino3.png

    image.thumb.png.dc22a213090e564d64f6b02c3fedcdf9.png

    kino5.png

    kino6.png

    kino7.png




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    Whoofa, this is actually a friend of mine, so I'm even more doubly sorry to see this. I understand exactly how you feel all that being said, since I'm in the camp of "I don't really mind a long wait as long as I'm receiving clear communication".

    I passed on this caution to them and we had a talk, friend-to-friend, since I agree the lack of communication isn't great, but as an insider I understand how it came to be that way. I talked with them about essentially setting up a public list of their refund queue of just names, so people can be up-to-date about where they stand on the refund, and also about organising essentially a bi-weekly BCC mass email "newsletter" to any commissioners that want it, to keep people updated on how the refund queue is coming along and any life issues that popped up that may delay things. They should organise that over this week and hopefully you will receive an email about that. If you don't, please feel free to reply to me and if you're comfortable you can private message me with your email and I will pass it along to Kino to make sure it's on the list.

    They fully agree they didn't do a great job with communicating and in their own words:

    Quote

    "I am shitty at responding to emails and I just gotta do better, that’s all there is to it."

     

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    • Moderators
    2 hours ago, flucket said:

    -snip-

    Speaking strictly as a community member, this is not the first time I have seen a stand being taken by a well-meaning, unrelated party.
    While you have good intentions here, it is not heartening that it has taken a third party to reach any sort of potential resolution for this Artist's clients.

    For the most part, anyone can understand that Life Happens, but it should not have to take a friend to try and find a solution for their friend's missteps as a commission artist. It does not inspire confidence that you are being utilized as a proxy in this situation not only for Ruchu, but for the rest of Kino's backlog. It should not fall to you to resolve this on the behalf of your friend, full stop.

    Kino should be the one taking the initiative here.

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    57 minutes ago, rikki said:

    -snip-

    Hi! I understand your point, but you misunderstood what I was saying or else I misrepresented it. I didn't handhold Kino through how to handle this or instruct them on what to do. We talked, as friends, about good steps to take and they were the one that talked about doing a public queue and sending emails. At most I just validated them and helped them with wording.

    Kino is literally taking the initiative by organising their queue, writing it out, posting it, writing emails, sending emails, organising the BCC list, etc. I don't want to turn this into a discussion how valid it is or is not for me as a friend to talk to my friend about an issue they are having, I just want to clarify a misunderstanding due to my own fault in not clearly communicating things.

    I am not acting as a proxy for Kino, OP is free to bypass me entirely and contact Kino about this, which is what they should do anyway? Nor was I ever requested to act as one? I am just someone here who has had an account for AB already and occasionally has commented and was commenting mostly in my capacity as an AB community member with extra information. My offer is only insofar as "you got lost in the shuffle once, which sucks, and if you wish I could be sure to send Kino a reminder with your details to make sure it doesn't happen again for extra security." I'm not intending to run communications with Kino's clients, that's not really my problem and I have no interest in it, nor do I believe I ever expressed as much. I literally just said I'd pass on one single email.

    Also, artists hire managers all the time to organise things like client communications as a third party, while at most I am just passing on a message as a friend. If an artist can recognise that they have a fault or shortcoming in handling something, it is not irresponsible to turn to someone for help in picking up the slack so they can put their focus where it needs to be. It would be irresponsible to insist based on pride or mis-directed "professionalism" to do something that you yourself recognise overwhelms you, to the ultimate detriment of your clients. An artist who disconnects completely without warning or explanation until a third party has to step in to handle things is a different story, but that's really not what we're talking about here.

    I won't be responding further should this message be approved because I don't really want to derail the conversation, and tried to keep my response as pertinent to the actual subject as possible in that regard. As I said, I was only trying to clarify my own miscommunication of the situation, and I understand 100% where you're coming from as, I said, I am also a member of this site and have seen similar situations. I only hope I was able to more clearly express what I meant.

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    • Moderators
    14 hours ago, flucket said:

    -snip-

    Even with your clarifications here, it does not paint Kino in a positive light as an outside party reading this situation.

    You have good intentions, but Ruchu exhausted all their options and Kino dropped the ball with them time and time again. The timing of your involvement does not make this look like a change for the better, and I've been in your shoes with wanting to help a friend who's gotten in over their head. We hinder more than we're helping because the artist isn't making these statements themselves.

    It just comes off like they're skirting responsibility with you stepping in and laying out the information on their behalf. It may not be what you've intended here, but it's definitely how this appears.

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    On 12/20/2021 at 11:48 PM, flucket said:

    -snip-

    Hi Flucket, thanks for the comment / update; I can confirm that I did receive an email from Kino relaying pretty much what you said, which I do appreciate. Before I was sent that email, I received one wherein Kino asked if I could email them on their next paid day, to remind them to send some, if not all of my refund. I was, at the time, frustrated that the onus was put on me to reach out first once again, so this potential solution really and truly is appreciated. 

    That being said, I can only reiterate Rikki; that this should not have needed a third party getting involved to help this matter get settled. I’m bummed out that things escalated to the point where I felt I needed to post on a pubic forum but it seems that it was necessary to get the ball rolling a little quicker.  

    Furthermore, while I am thankfully in an okay place financially, my heart goes out to the others who are also waiting on their refunds, especially if they are not in the same position as me and were given a date to expect the refund, only to not receive it. 

    Also, while I appreciate the quote from them, I know for a fact that they aren’t shitty at responding or need to get better at doing so, as I have commissioned them previously-- though, messaging then was done via twitter. There was one lapse in communication during that particular commission in which they gave me a heads up, stating they were working on a project and were not able to prioritise comms for a while. Once that project was done, they messaged me updates without issue.

    If the current lapse in communication is because Life Happens or even because the past two years have been terrible and chaotic for pretty much everyone the world over, like I said, I completely understand. I just wanted to be afforded common courtesy or even be told ‘message me on twitter, as I check that more often’. 

    One of my worries of using AB was that people might misconstrue what I have said / make assumptions about my post / dogpile me. I know you have done none of that but I feel like I need say this regardless; that nothing in my initial post above is said with any kind of malice. I merely wanted to let people know that Kino is currently not the best with communication and to keep that in mind when commissioning them, so that people can manage their expectations accordingly. 

    And to @rikki  ; thank you for your replies to Flucket. They’re succinct and I honestly don’t think I could have found the words to say it better myself. 

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