I contacted Kino on 9th September 2020, after seeing that they said they were opening commission slots on Twitter. I emailed asking if any slots were open and if so, what I was interested in getting (NSFW, fully body, fully shaded commission from you of my OC, with background). They said they were, that they could do that and it would cost $160.00
I agree with the price and send across several refs. Kino gave me the PayPal to send the money to and I sent across the $160.00. Payment was sent on the 10th of September.
I emailed Kino on 23rd November 2020, asking how the commission was coming along, as I had not initially asked for a rough timeline. They responded on the 27th November 2020, apologising for delay, saying I can expect it in ‘a few weeks’ and that I’ll be sent a sketch ‘ASAP’. I told them no worries and thanks for letting me know.
They did not contact me at until I emailed again on 6th February 2021, asking for another update. They responded on the 14th, apologising for the lack of communication and cited multiple personal reasons as to why there had been no update / why my commission had not yet been done. They said that I could either get a refund or continue waiting-- I said I understood, life comes first and it’s all good, and that I was happy to continue waiting for my commission.
Yet again, there was no communication until I initiated it, emailing them again on 12th June 2021, asking for another update. They responded the same day, sating they were working on commissions that day and that I should have something soon. I said great, looking forward to seeing the sketch.
After more months of radio silence, I email again on 29th September 2021 asking for another update and for a concrete answer or estimate as to when I can expect the commission. Kino responded the same day, asking if I had not received the email they had sent out (I did not-- I double checked my inbox, deleted and junk folders for said email), which stated they didn’t have the energy to work on art for other people and that refunds will be going out bi-monthly and that they will have a concrete timeframe of when to expect the refund after they receive their first pay check from their new job. I said no worries and good luck with the new job.
Again, I email Kino as they have once again, not contacted me, on 8th December 2021, again asking for an update. They respond the same day, stating that they get paid on the 15th December and that I can expect a partial or full refund then.
It is currently Wednesday the 15th December 2021 at the time of me writing this. I have not yet received an email from Kino or PayPal.
My issue is not that I couldn’t get a commission from them or that the refund has not come through yet; at this point it is the lack of communication on their end and misleading updates. Being told to expect a sketch in a few weeks and then told, several months later, that “I'm actually working on them today”.