(Hi there. I am sort of new to this type of thing, both commissioning artists and writing on a forum, but please let me know if I did anything wrong)
So about 6 months ago in August of 2020 I had commissioned an artist for a fullbody painting with a background of a character of mine, it came to about $70. I had sent them refs as well as a link to my toyhouse for the character having all the reference images. Without any luck, it was through DeviantArt, and the artist was Russian, and just around after I had commissioned the artist Russia had apparently blocked Deviantart.
Now a lapse in communication because of this error is reasonable, I get that, but it happened in September and the artist afterwards had made no attempt to track me down and let me know this happened. (All my social medias on Instagram and Twitter, which the artist has, was all in the same name as my DeviantArt at the time so I would've thought they'd find my name and reach out to me )I live nowhere near Europe and I had 0 idea the artist was Russian until I got fed up with no response all through August to December and found the artist on VK after finding a link on their profile I had missed due to the Eclispe update. This is entirely my fault, I should've dug more.
So, Jan of 2021 comes around and I message the artist through one of my dud accounts on Instagram recounting my commission and such and they explained to me the situation with Deviantart being blocked and asked who my character was and I showed them the references and gave the description and such, and I guess they had never started at all on the commission since I received no response in regard to it other than they'd get started on it? They post plenty of art and paintings and I assume they're busy in school maybe. I don't want to be rude in asking for a refund but I don't even want this person's art anymore after this experience.
It's not like they're rude or anything, they're very approachable so far with our messaging. I'm wondering if I should just cut it as a loss and either ask for a refund or give up on this as I have received no communication or asking for proof of me commissioning them or anything like that. I'm honestly exhausted and confused on what to do and would love some outside perspectives as other advice on this forum has helped me before and I don't any artist people to go to for help as I am a bit of a hermit.
Any insight at all would be very helpful, thanks