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- The agreement was for 13 twitch emotes at the cost of $15 for each emote. Was a total of $195 but I rounded up to $200 (Proof in attached files) - Proof of payment is in attached files below - Here is the entire archive of the conversation between myself and the artist. I originally contacted them via twitter and after getting no responses for several months I resorted to messaging them on discord where I got a few responses. I blurred my name and the art due to not wanting to be recognized and harassed. I fear a public backlash due to their large following. I tipped an additional $5 for rushing the two emotes requested, and received no reply afterwards.
Back on October 13th, Fen made a post for a YCH I was interested in, and messaged them to buy the spot on the same day. Here's proof that the payment was made on Paypal And proof that the original piece was claimed - as well as its $65 price I even gave them information that would've helped them draw the character as best as they could. I hadn't heard anything after that point, not even confirmation as to whether they had received anything (money or the images themselves). Fen also had a "commission updates" twitter account, FennecFiles, so I messaged that account at the beginning of December hoping to receive answers. I made special note toward the end that I was open to amending the scope of the commission, such as simplifying the character or narrowing how much of the scene to draw, since I know artists can have a lot on their plates. Unfortunately, still no message from either account. Now, December was a hectic month for them. They had a medical emergency with one their pet cats they had to take care of, but they were also dealing with taking care of their own art as well as art related to their partner's Twitch streams. (Mainly stream assets, such as themed backgrounds or vtuber rigs, such as when they were playing South Park [SP] and Paper Mario [PM]) Granted, their partner could've held back from asking for stream assets - which would explain why Fen was trying to recoup sunk time by offering rigs in a SP/PM style since the basics were done - but this shows Fen was at least aware they had paid commissions still to finish, but either had other priorities or more important commissions to take care of first. I sent another message to SuperNinfendo in January, but this time it was because I'd commissioned a headshot from another artist and felt that it would've been a simplification [as in based off of this image instead of combining bits of A and B], but sent a followup message a week later since I wasn't sure if my tone came off rude. Unfortunately, I still did not receive any direct messages. Despite this, while it could very well be just venting in general, the timing of this tweet felt like it was vaguely pointed at my request since it was just a few days after my later reply of those two. I was not mad at the lack of them posting art at all - I know they'd posted art and other things, and do not always join their partner's streams - it's that I haven't been communicated to about my [I assume impending] commission, but they'd posted art that had been both taken AND finished after claiming my spot. Here's a separate YCH that was posted in December: And while it may not have taken a month to complete, a post from a month later clearly shows that they are able to finish in a timely manner (bottom left): At the end of January, there was finally a "response" from FennecFiles, though in the form of an apology post explaining their delay Having a person help with your blog is not a problem, but I would've called out the person previously in charge if they were responsible for dismantling the queue, though I don't know how close that person was/is to Fen (nor if the claim was real, admittedly.) Since they mentioned at the end that FennecFiles could be messaged with "further questions or concerns", I messaged them a little over a week later since I didn't want to be lost in the shuffle of the first days of potential inquiries. I received no response from them either - whether from CorpseKiit or Fen - and as is shown from my prior FF message, the reference/commission reminder message was not even replied to in the meantime. Since CorpseKiit was also someone to message (I'm in a mutual Discord server with them and Fen), so I messaged Chuck [Corpsekiit's nickname] directly. (At the beginning of April, since they had their own life struggles through March. I received no direct messaging from them on the matter, and no followups on any of the other blogs Fen runs as to if it was the right spot to message, yet one of Fen's tweets from a few days afterwards makes me believe they were at least made aware of my message to Chuck. Again, it could be just general venting, but my issue was not with their pace of posting art in and of itself. It's that being left in the dark for months on end as to WHEN it could/would be worked on is an entirely different feeling from if I was told "I won't be able to work on this until next October", at least in the latter case, I'd have a timeline as to when to expect the piece. I was reminded of the issue from a mutual in another server who brought up their plights, so that's part of why I am writing this. I figured I'd message one last time - albeit recently - directly to Fen on Discord. I know it's a simple message, and while I hope to hear back at some point, I have my doubts as to whether any remedies would happen - the art itself or otherwise. Even nearly two weeks out, still no reply on Discord either. While I understand that life may be handing them difficult cards, and they may be handling them well enough all considered, it shouldn't excuse them effectively ghosting me for so long. I gave them so much room to amend the YCH and request, but to have legitimate questions ignored so long has left a sour taste in my mind. It should go without saying that I would not recommend SuperNinfendo if you are looking for commissions.
My beware is for the artist known as Superninfendo / Fen. As a friend, I allowed our friendship to be used against me. I'd tell her time and time again to take her time with my commissions; and that they were not top priority. Most of our conversation for updates and such happened in a discord server I am no longer apart of; so those conversations are lost to the void. What I do have/can provide are screenshots of certain commissions I never got the finished products of. In the screenshots I will be providing; I will show evidence of me commissioning Fen, paying Fen; and then getting a few responses [if I was lucky enough] or no response for days/weeks/months. I was naïve and thought our friendship meant that I wouldn't be ghosted/scammed, but I was very wrong with that assumption. All in all, I was scammed out of $324.41. In the screenshots provided I will show the back and forth I've had with the artist over the coarse of the year; where some commissions had been done; but a majority were paid for and then ghosted/ignored. Even when requesting a refund, I was promptly ignored and overlooked. Even now in present time; they claim they've refunded all commissions owed; but I have yet to see my refund. Instead, I was swiftly blocked by their art management account run by SuperNinfendo and Corpsekiit. At the very end I show 2 instances of contact for a refund; and the final one being only just a day or so ago; where I was promptly blocked after requesting either the art owed to me or a refund. Original Agreement in chronological order: Several Art pieces coursing over a year - YCH of my sona holding money - Animal Crossing Sign Edit + Tip - 4 Twitch Emotes - Fullbody Commission w/ BG [made in 3 payments] - 2 Twitch Emotes - Pride Art Piece - Sona w/ Scarf - Outfit Change for PNGTuber - Leggy Keychain - Poster for Mic_Feedback's 30th birthday big stream celebration Proofs of payment: Relevant Correspondence:
I commissioned Fen for a Vtuber bust model with Live2D rigging and 4 "emotions." I was originally quoted for $350, but I tipped enough to make it $500 because they'd just raised their prices after my initial sketch and I was impressed. After I paid the $100 deposit, it took more than the one week promised to get a sketch back, but progress was coming along in a relatively timely manner. Fen was initially good at getting back to me on Discord with WIPs and letting me know they were working on my model. The turnaround from sketch to full-color was surprisingly quick, but I was extremely happy with how everything was looking. My commission was essentially ready for Live2D rigging by the end of May, so I figured the whole thing could be ready at some point later that summer. Unfortunately, that quick pace did not carry over to the rest of the commission. After that May 31st WIP, I didn't get a single update for nearly 5 months. I knew they took commissions on other types of art and streaming assets, so I didn't mind at first. Eventually though, things just didn't seem right. I'd check their Trello regularly to see if gears were turning in the commission queue, and while there'd be new sketched here and there, the Finished Rigs list went stagnant through this whole time. The next update I got from Fen was at the end of October. I was afraid to ask for updates through Discord because their status was always Do Not Disturb, but I decided it had been more than long enough and I sucked it up. About a week and a half after I sent my message, I got WIPs back of the expressions I asked for. I actually hadn't noticed that the expression designs hadn't been done yet, but I was still pleased to get an update and know that my commission was still on the table. After that, it was back to radio silence for a month. By then, it had been 6 months since I paid off my invoice and I was still in "Ready to Rig" status. Especially being a Twitch streamer trying to plan overlays et al to fit with the model, I was growing even more impatient. I consulted a few friends on the matter and decided to ask for an estimated completion date. I was told December 15th at the latest. That didn't happen. In the meantime, it was apparent that Fen was doing Live2D work, just on other "quick completion" commissions that seemed to pop up out of nowhere. What added insult to injury was that they were promoting these simpler rigs with very little wait while I was still actively waiting for what I paid off in June. Then, when December 15th rolled around, they tweeted out that they were finishing a rig in just 24 hours. The next day, they were showing off a brand new rig for their partner. I lost my patience and asked to just take their PSD/CSP file so I could get someone else to rig it. No response. What happened after was a sticky situation. On December 21st, Fen's cat suddenly got sick and they had to take him to the emergency vet. The bill was steep and they said they couldn't afford it, so they needed donations and emergency commissions to cover the necessary treatments. Between this and the holidays, I knew I was in no position to ask for a refund, full or partial, even if I was still out $500 with nothing to show on my end. I again offered to just take my file as it was and go, eating my extra cost, but still no reply. Around New Year's, while all this was going on, Fen suddenly announced on Twitter that they'd finished two standard rigs that had been in the queue behind me. If it wasn't already, the writing was on the wall that I was being ghosted, so I gave them an ultimatum. As much as I didn't want to be the villain, if I couldn't get at least a basic reply, I threatened to file a chargeback. Within hours that same day, I finally got the CSP file with a lengthy apology. I thanked them and that was the last contact we've had with each other. I've since been in contact with a different artist who does Live2D rigging and I commissioned them to finish the model. They've been able to work the the Clip Studio file just fine. While I'm still happy with the design Fen was able to make for me, but between the uneven progress, lack of communication, confusing management of the commission queue, broken promises, and uncertainty that I'd get what I paid for, I certainly won't be working with them again and I can't recommend them to another streamer in good faith.