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I was only made aware of this post today and am making a timely reply. A few things I would like to highlight: The advertisement on Twitter made warranties as to features and of suitability of purpose for people with heads under a 25" circumference. It was never sold "as is." The partial suit in question breached all three, and therefore it is reasonable to expect a return. After Sarahcat refused the return, I directed Alexander to dispute the transactions during a teleconference with himself and his attorney. The merchandise remains at the address to which it was sent. It remains unused, unaltered, and in new condition. I consider the merchandise to have reverted to Sarahcat's ownership as soon as the refunds hit Alexander's credit card. Soon after I was reimbursed. After the dispute, we refrained from shipping the fursuit back to the shipping address because we were not sure what to do. I have never been a party to a credit card dispute, so I delegated the matter to Alexander since it was his card. Instead, we were awaiting instructions from Sarahcat, PayPal, or his bank on how and when to return it. We received no such instructions between the resolution of the credit card dispute and now either via... postal mail at the address to which it was sent, e-mail to the PayPal account's address, or e-mail to my personal address where I initially requested the refund and also requested further correspondence be directed. The Terms of Service on Sarahcat's website ( https://archive.is/MWrv3 )as of 3 May were updated on 13 March 2021, well after the dispute. However, these Terms of Service are moot first because I never agreed to them, and also as mentioned elsewhere in this thread, they did not cover pre-made fursuits. I would never agree to purchase anything this expensive sight unseen without the option to return. To my knowledge, there was no police report or other statement made under penalty of perjury. Given the magnitude of the transaction, I would expect that one was filed. I believe that Sarahcat did not file one because the resolution would not have been the one she wanted. The reason I have not been more proactive about this matter is because of the acrimony that this has caused, and because of my own inexperience dealing with these matters. I feared that pleading my case would only exacerbate this temper tantrum which I now describe: Sarahcat has accused me of a felony (grand theft) in front of an audience of over 10,000 people. She has incited people to harass me across various social media, including Twitter, Telegram, and FurAffinity. She has dissuaded artists from accepting my commissions. Therefore, I refrained from addressing this until today when someone sent a note threatening to abuse my intellectual property. I continue to await instructions to affect the fursuit's return. I am out of the country right now but when I am back, I am happy to act on them provided that Sarahcat ceases this prolonged harassment campaign and is willing to publicise the resolution of this matter. I have sent an e-mail to Sarahcat with an offer to this effect.

UPDATE (I'm not sure about how adding updates work so mods can correct me) On May 24th 2022, I finally got the head I bought. The maker still never contacted me and as a result, the fursuit head has a number of mistakes that could have easily been avoided if they had simply communicated and sent progress updates to me. I didn't even realize the head was out for shipping until Etsy notified me it was at my doorstep. There was nothing I could do after they stopped talking to me, as Etsy only handles issues within the first three months of buying something, regardless of if it had been delivered or not. So they get to avoid any sort of punishment on Etsy, outside of me leaving a bad review. They had sold the Legosi head and had put up another head for sale in the meantime, so it really does seem as if they decided to screw with me in particular.

I hate that this all happened to you, and I HOPE that things do get better for you. This has always made me wary of buying a fursuit, not that I would anytime soon because that's a lot of money for a well-made one, but still. I see bewares everywhere now about various fursuit artists and it almost seems like you might as well trial and error on your own and make one at this point. I get people have shit going on in their lives, but do these artists not understand that there's $2,000 on the line? I won't pretend to know your situation, but I'm positive that $2,000 is not something that just randomly appears in a bank account, and for most people that's a nice chunk of money. I mean if I can't so something, I just straight up let people know and always give them options. Refund, extra art for the wait, ect. It almost seems like she tried guilt-tripping you as well with each excuse she had, and seemed to avoid the questions and concerns you had as well.

Update: It has been well past October 1, 2021 which was the stated deadline for both the fursuit AND the refund. A claim has been filed and I am now awaiting to verify that she has been served before proceeding.

As an update, his bank decided in his favor. This is the first of the few case transactions but I am not out a $2,000 fursuit and the payment for the fursuit.

I will provide lemonbrat's email response here. Apologies for the length of this post in advance. I am sorry that I used profinaty in my response to them, but it was out of complete shock at the suit, not in anger. I was not wishing any harm upon them whatsoever. They'd only sent me images of the paws, tail and head. I had been polite and patient with them up until this point. And the new head they sent me a close up side-shot. So I really couldn't see it all that well and it looked great from what I could see of it. Here is there email, and my response. *** Lemonbrat Inc, I will respond to your points below. Your points will be in italic font. Dear Camaro, I’m sorry that you are dissatisfied with your fursuit. We have provided you with the same high-quality construction that we provide to all our customers. I really don't believe that as several people on twitter, telegram, discord and artist beware have pointed out, you're premades are a lot better quality, and you're quality has been rapidly deterioraing over the years. Previous customers of yours are coming to me with support, and tell me they'll never buy from you again, even at your stalls at conventions. We would appreciate if you would stop trying to read “in-between the lines” of our emails, as we only mean exactly what we are saying. You have jumped to a few conclusions based on speculations, which isn’t helpful for anyone and seems to be causing you more stress that is necessary. Any "suspcions" I've had, have been echoed by other people, I show them your emails and photos, and they come to the same conclusion without my influence. So I really don't know what to say here. Maybe you are right and the 200 people in my friend's discord are all wrong. Your suit has been made in a timely manner. According to our email record, we provided you fur samples on May 5th, and in the proceeding, days had a number of exchanges asking questions about the details of your order. Mid-May is thus when we began the construction process. It is from that point that the designer started to pattern and design components. She was slowed by having to discuss a number of details with you because the main reference material was not exact to what was ultimately selected. For example; the addition of black ear tips, paw pads, and claws, etc that are not shown on the main reference image. If construction began in Mid-May that's just even more embarrassing that the suit turned out so rushed looking, and you say later in your email the person emailing me, and the person working on my suit were two different people but above you said the 'maker' was slowed by discussing details with me? I gave you four reference images, and explained back in October/November when I first ordered the suit, in fact I think it was even on the ORDER FORM about the black tips on the ears, so that is complete bullshit. I sent you four references images. 3 of those images had black tips on the ears! You can't blame me for any delays of details that were stated on the order form and initial emails sent to you when the suit was ordered. Claiming that we “only started a month ago” is inaccurate. I understand that you don’t see our day-to-day workflow. By the time we are sending images of a carved head and sewn together components, there has been A LOT of patterning and development. We simply cannot show WIPS of every single second of production. It was your STAFF that LED me to believe the suit construction started only a month ago. So if you started sooner, then that's not my issue. It's a communication fault (which you already partly admitted to) by your trainee person on the email system. You seem to be confused that the person who answers the emails is the same who carves heads / does other design work. I'm not the one confused about this, above you stated they were the same person, that the maker was in communication with me? We would like to clarify that the designer and seamstress working on the costume have spent 4 years with this company and are certainly not inexperienced. The most “green” person on the team is the one who was initially answering your emails who has been on the team for more than a year at this point. If this is true, that's embarrassing. If my company made me rush a product so much it looked really bad that would crush my spirit, I feel really bad for your seamstress right now. Every time you have responded to our WIPS with displeasure, we have responded within a day or two, offered corrections, and then made those corrections in order to meet your specifications. We have re-carved a head, remade a tail, made adjustments to the bust, remade the ears - all to try to achieve your vision as it changed throughout the process. When you responded saying you did not like the zipper and tail installation we also, immediately responded and offered to make adjustments. You didn't make 'adjustments' in my view, you 'corrected' really horrible mistakes. How do you explain making a mouse head for anthroporphic cat? The head should have been done from scratch, your adjustments made the head look wierd around the nose and mouth. But I was happy with that, then I saw the huge seem on the back. My fursuit looks like it had an autopsy for god sake! On April 1st you told us you were, “having trouble finding someone to do the DCD [sic] with me would something like [provided measurements] be okay?”. We agreed to accept the measurements with the caveat that we cannot guarantee exact fit. This was explained to you on April 2nd, which you agreed to. Your DTD would have been draped as soon as it came in, we could have easily started when you hit your 75% payment mark in February if we had had it. However, having to work with measurements is a much trickier process that has to be specially done by our top designer. Also, you waffled several times on how you wanted the bust to be made, from “speedbump” at the beginning, to two breasts (see your July 2nd email), to wanting the speedbump again on July 19th which caused us to have to pull the bodysuit from production in order to comply with the requested adjustment. This is not true, I asked for a speedbump and your Email person/ designer whatever they are, you can't seem to decide, said they could do breasts too. I asked for some time to think the options over and asked for speed bumps, so this is completely false. I have said not once, not twice, but three times that breasts would be UNSUITABLE FOR A CONVENTION AREA but your designer kept trying to push them on me. SOME CONVENTIONS HAVE BANNED THEM OUTRIGHT. I explained to your maker that I would provide measurements and send the DTD the next week, as I had someone to help me, oddly enough you left that out of your point, even though it was sent only a couple days later. You initially told us you wanted the suit in July for an August due date. It is unfortunate that your suit has run a few days overdue, but it’s extremely hard to keep on-time with so many changes and adjustments. Again your maker set the deadline for Mid-July, I was happy to wait past EF, maybe until christmas, but your maker or email guy, whatever the hell you want to call him, set that date not me, a date that you keep implying that I set, that is not true!! I asked repeatedly between February and April if the deadline was okay, because I could wait longer, but needed to know in advance because I had to make extra arrangements and pay extra for flight allowance if my suit was going with me. I asked if possible, could the suit arrive before August 12, but if not then it would be fine. So don't put the blame of the deadline on me its something you guys agreed to, and I gave you many opportunities to extend and you refused. We feel you supplied a reference image that doesn’t match your mental image of the suit but have still held us to the standard of what is in your head. There’s a reason why commissioners (us included) ask for accurate reference images and any specific preferences up-front (as you could have done from day 1 in our quote form) in order to avoid a tremendous amount of edits and back-and-forths in the production process. Again, I put the [intricate] details on the order form, including the ear markings. You seem to have a serious issue with communication and keeping paperwork in order. We feel that we have worked very hard on your suit, we have complied with every edit you requested, and are still willing to make the zipper and tail adjustments if you so choose. You are ineligible for a refund. As per our policies, we do not offer refunds on custom items, and that has been the case in our TOS for 4+ years. Time, effort, and money were spent making it, and re-making it to your specifications. Being disappointed with it at this stage and demanding a refund after all this work is placing an unreasonable burden on us as we have worked hard to make a good faith effort to create your fursuit in accordance with your preferences. Would this be the same TOS you changed earlier this year? The same TOS that changed the 75% mark to 100% and changed your refund policy to "within reason, minus labor and materials to..." "No payments shall be refunded" It's not been the same for four years, and your own emails to me proove that. It's a blatant lie. I have the email that says, and I quote "You will be bound to our old terms, as your suit was paid off before the TOS changed" my suit was paid of in April, so that means your TOS changed in April 2019, and thus has NOT been the same for the last four years. [ note - was not in email but lemonbrat changed there TOS in 2017 from no refund, to the policy I saw in 2018, they then changed it back in April? 2019 ] Please let us know if you would like the zipper and tail adjustment. I am very angry by the attitude and accusations you have made here, I would advise you make the adjustments to the tail and zipper only if it will not damage the suit further. Because honestly there are a lot of people, who agree that this suit is just embarrassing to your company. It's gonna hurt your business more than it's going to hurt me. Once you have finished making mistakes, I would really appreciate my suit being shipped by FedEx International 5-day like you promised. Regards, Camaro Cougar

Uuuh. UUUUUUH. They certainly own the man hours of work they paid for, surely? When you commission an artist or fursuit maker for custom work, you're paying them not just for the product but for their time and skill, which is why a fursuit costs more than just the cost of materials. But on the flip side, they literally paid you for your time, they are owed that time. From people who paid you money in the four digits and have been patiently waiting two years for any kind of proof of work done? The goddamn gall of this ingrate and their wild demands, right, lmao. Right, this isn't a business, that's why you charged someone ONE THOUSAND DOLLARS, because it's not about the money, you aren't running a business, this is ART. I hope they're not lying through they're teeth that they're quitting fursuit making because literally nothing about their business model implies they're really cut out for it. I understand "I thought I could monetise doing this thing I love but the stress ended up getting too much for me", I've reached a point where I don't want to do commissions as a job and only do them occasionally for spending money to buy dumb internet t-shirts, but like. I will either crunch to finish the work and close up comms, or refund my customers in full when I find out my mental illness is getting the better of me. Because when you charge people money for art, that art becomes on demand business. ? I'm so sorry for OP, it doesn't look like you're going to get your money back but at the very least you deserved to be treated way, way better than this. Two years? Jesus. You have the patience of a saint.

I’d like to add my own account here as well. I commissioned a fursuit last year and have been strung along for well over a year. Like others I also paid in cash app. however I have no intention of walking away, and will pursue legal action against this individual for fraud. The only way someone like this stops is when they get hit with real life legal consequences.