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Back on 12/07/2019, Victoria had originally made a post about selling a Wildpup head for $550. On a deleted quote-retweet around the first of May, she had reduced it down to about $450. It was about May 6th when I got a response to my question from May 3rd. This is where I began a direct message, asking questions about the head to be refurbished. The original tweet made it sound like the fixing up of the teeth and eyes would be included in the $450/$550 price, but those ended up being about $100 to add those in. It didn't bother me at that time, however. As a note, I had taken these screenshots as a precaution around the time she had temporarily changed her name to nessi_noodles, after a previous beware post. The invoices through Paypal. On June 24th, 2020, I had sent my first inquiry for an update, and how I was not listed on her update Trello. I thought I'd try poking her on her Telegram, as I had received no reply on Twitter, despite her at the time being active. Per the screenshot, I had asked for updates on September 05, 2020, showing read but not responded. During this time she was active on both Twitter and Telegram. I sent one more update on October 27th, 2020 before I decided to file a dispute with Paypal. The screenshot shows that this recent message has not been read since. I waited about a couple of days, and with no response despite being active on Telegram, I decided to file a dispute on Paypal before my 180 days went up to file. Since I didn't think I would get any response to a dispute like I hadn't on Telegram and Twitter, I decided to escalate it to a dispute. The screenshots in this beware were provided to the Resolution Center. Due to RL work, I hadn't gotten any screenshots on the Paypal escalation while waiting for the case to clear. While waiting, it showed "Adjudication reason: The seller has provided a full refund to you," while on the pending transaction, it said, "Credit has been processed and claim is now closed." Up until today, 11/10/2020, the refund was on pending, the resolution center showing it being refunded as an e-check. This morning 11/10/2020, I had received two emails at the same time, saying the refund was being delayed, then canceled. With some Googling, I found that this can sometimes happen if the seller doesn't have enough in their bank or Paypal account. Since I had to go to a morning shift at work, I couldn't contact Paypal directly to see about resolving this refund. I had planned to call Paypal the next day, 11/11/2020, to see about resolving. However, when I came home from work in the evening, 11/10/2020, I had found the case had been resolved in my favor, and a refund provided to me. It's incredibly disappointed it had to come to this, as Victoria is incredibly talented, but I wanted to at least warn others to expect delays or ghosting. I have not personally contacted Furfancy since filing the dispute, as I felt this whole deal had become a lost cause.
Back in late September 2019 I saw Fur Fancy advertise on their twitter they were taking commissions for 3D sculpted and printed custom bases ( you use these to cast foam fursuit heads from). They advertised each slot at $300 USD + shipping, which for the sculpt and actual printing I thought was a great price, so I proceeded to message them about ordering two custom bases. As you can see they were very prompt about answering my questions and sending me a PayPal invoice It took me a few days to get the example sketches commissioned from another artist, but by Oct 5th I had sent them the rough ideas for how I wanted the bases to look. After that I did proceed to ask them about upgrades to the bases such as eyeblacks but decided against them at the time. Come Nov 20th 2019 I saw them post again about taking on another custom sculpted/printed base. I had a bit of extra funds and thought I'd add to my existing order. At this time I had not received any updates about my previous bases, but wasn't worried as not much time had passed. Paid the same day I inquired and sent along the 3rd example sketch I commissioned for them to work off of On December 17th 2019 I was sent a picture of this first feline base rendered in the 3D sculpting program. Come January 10th 2020 I had received no updates so I thought I would start inquiring about the status of the commission. I was still waiting to hear when the first sculpt I was shown would print as well as see the other two 3D rendered as well as an ETA on the printing time. I heard nothing and messaged again on January 16th and 21st. I did not receive a reply until January 22 2020 , which at that point the lack of communication was starting to bother me. At this time I did follow their twitter and saw them make very frequent posts ( every couple days or so) This was the first to my knowledge about the 3D printers needing repairs. I honestly know nothing about 3D printers so did not think it was a huge deal. I just wanted to make sure the PayPal window would not close before I received everything ( 6 months is the timeframe for PayPal). I received an update come February 11th 2020 that one of the printers was back to working order. I assumed this meant that my first 3D sculpt would be printed soon. I still had yet to see the other two as digital sculpts. That was the only update I received in february, the rest of my messages on the 19th of February and 2nd of March were ignored. At this point due to the lack of communication I did bring up opening a PayPal dispute as it had nearly been 6 months since my original PayPal transaction in September 2019. That claim window would close on March 26th. Come March 7th 2020 I did receive screenshots of the other bases being sculpted in the 3D program That was all I had heard though. I inquired for an ETA on the printing come March 16th and reminded them that my first PayPal window closes soon on March 20th. To the last message I did not receive a response until March 23rd, only days before my first PayPal dispute window would close. At this point I did proceed to Paypal and opened the dispute, I did not notify FurFancy of it which is why I think they started messaging me more. Though they only would communicate with me on twitter, they would never message through PayPal . At this point I have only received the 3D sculpted screenshots, no ETA of when they should print or even ship out. I was more than willing to take a partial refund of the 3D sculpted files, but I would not close the PayPal dispute until they had been provided to me as I did not trust FurFancy to take my money and give me nothing in the end. With the dispute FurFancy did bring her family issues into play, I assume to try and guilt me into closing the PayPal dispute. Personally this left a bad taste in my mouth. FurFancy then proceeds to name drop another fursuit builder whom they are also sculpting bases for that is apparently ahead of my in her queue. At this point in time I had never had any ETAS given, seen a queue or even a TOS. The only form of contact I have for FurFancy is their twitter, though apparently they dont use it that often ( yet I see them post periodically selling misc parts and showing off suit wips) At this point I honestly feel like I am just running around in circles with FurFancy. I ended up finding their TOS on my own, which as a client, even if not for normal suit work, I feel should have been sent to me. If twitter isn't an ideal way to communicate give me an email or telegram I can contact instead. For the last few messages I did have a friend help type up the response to outline why I am keeping the dispute on PayPal open and reinterate that I am willing to pay for the 3D rendered files. So that is my last interaction with FurFancy on twitter. I submitted all this information to PayPal and they ended up siding in my favour as FurFancy never responded to the dispute by the looks of it. In the end I did receive a full refund thanks to PayPal, but the entire transaction was a learning experience. I assumed that because of FurFancy's status as a larger builder commissioning would be professional and easy. I didn't loose anything but my time luckily TL:DR Commissioned FurFancy for 3 3D sculpted and 3D printed head bases, ended up not receiving them and opened a PayPal dispute to receive a full refund.