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https://artists-beware.livejournal.com/942680.html WHO: Victoria10717 known as "FurFancyCostumes" on Furaffinity WHERE: Links to their Furaffinity accounts http://www.furaffinity.net/user/victoria10717/ http://www.furaffinity.net/user/furfancycostumes WHAT: Fursuit handpaws, feetpaws, bodysuit with tail attached (fursuit items) WHEN: First agreed upon commission on the 16th of March 2016, it was also agreed upon that said items would be delivered to me by June 17th 2016, this is still ongoing however and they have not started the commission as I am writing this 16 February 2017, I finally worked up the courage to ask for a refund 2 months ago PROOF: Proof can be found here: http://imgur.com/a/RAgOm Proof is in the form of screenshots of conversations I have had with the maker EXPLAIN: This all started after I purchased a fursuit head off the fursuit auction site "furbuy" from someone who bought it from the maker. I decided I wanted to upgrade it to a partial so I reached out to the maker as I needed it done for a specific date which I wouldn't be able to finish the parts by due to life circumstances, this was my only reason for commissioning the maker at the time so I'd have the partial to wear to an upcoming convention. The maker agreed and assured me it would be there in time for the convention http://imgur.com/rCI396A so I went through with the commission and paid. http://imgur.com/HZDcMjl I know artists don't like being bombarded with questions from commissioners so I gave them space and just assumed that they would work on it. Time passed and I hadn't seen any progress at all so I contacted them and they told me it was fine and will be done. I contacted them again 2 weeks before the date they assured me they'd have it completed by (as shipping from the USA to Australia takes 2 weeks) and by this point I knew they wouldn't have it done in time, which I was upset about but I let it slide. Time continued to pass and I was getting more stressed and worried about the commission, I was constantly given sob stories for why the commission wasn't worked on (moving house, relatives dying etc.), which I gave her more time because of, however I was noticing too that she was working on commissions that were paid off after mine. It became difficult to get into contact with the maker as they began ignoring my messages, I tried switching over to email on numerous occasions which were ignored completely, whereas with notes I would receive occasional replies. Late September to early October I messaged her asking what was going on and she told me that she was working and making great progress and I started seeing a lot of work from her that she was doing on others commissions suits and I became confident that soon she'd do my commission as she was posting progress as well with her assuring me my suit would be worked on soon http://imgur.com/rrnAKmd so I decided to add a bodysuit to the commission as they also assured me it wouldn't slow my commission but be done with it. Time continued to pass and more and more I noticed other commissions being done over mine and when I tried contacting the maker I was ignored. Eventually I decided I was putting too much time into this and it was making me too stressed so I wanted to put an end to it and as they had breached the agreement many times I believed I was entitled to a full refund and all they responded with was to follow their "trello" http://imgur.com/oT70pkB to try and get me to no longer ask for a refund. On other occasions I had told them they hadn't made a slot for me on trello which they ignored so even looking at that list, I had no idea where I was on it or if my commission was even being considered in her queue Then the maker proceeded to provide excuses and reasons as to why they couldn't or hadn't worked on the commission http://imgur.com/AZ7StD9 then claiming that I hadn't paid it off before others she had placed ahead of me, this continued for a little longer with conversation difficult as they continued to ignore my messages http://imgur.com/OhKbuo8 Finally I was able to get them to agree to send a refund and at this point I was so over it I didn't care about the 35% anymore, so I waited. I hadn't heard anything in over a month later after them claiming they'd send the refund that never came. So I proceeded with the Paypal claim, in order to actually receive a refund. I called PayPal customer service and explained the situation to someone there who told me that I was entitled to a full refund as they hadn't made a proper effort to work on the commission, regardless of what their TOS stated they had broken the agreement. That's when they finally replied however I still am yet to receive a refund from them as they claim they "don't have the money to refund".
Back on 12/07/2019, Victoria had originally made a post about selling a Wildpup head for $550. On a deleted quote-retweet around the first of May, she had reduced it down to about $450. It was about May 6th when I got a response to my question from May 3rd. This is where I began a direct message, asking questions about the head to be refurbished. The original tweet made it sound like the fixing up of the teeth and eyes would be included in the $450/$550 price, but those ended up being about $100 to add those in. It didn't bother me at that time, however. As a note, I had taken these screenshots as a precaution around the time she had temporarily changed her name to nessi_noodles, after a previous beware post. The invoices through Paypal. On June 24th, 2020, I had sent my first inquiry for an update, and how I was not listed on her update Trello. I thought I'd try poking her on her Telegram, as I had received no reply on Twitter, despite her at the time being active. Per the screenshot, I had asked for updates on September 05, 2020, showing read but not responded. During this time she was active on both Twitter and Telegram. I sent one more update on October 27th, 2020 before I decided to file a dispute with Paypal. The screenshot shows that this recent message has not been read since. I waited about a couple of days, and with no response despite being active on Telegram, I decided to file a dispute on Paypal before my 180 days went up to file. Since I didn't think I would get any response to a dispute like I hadn't on Telegram and Twitter, I decided to escalate it to a dispute. The screenshots in this beware were provided to the Resolution Center. Due to RL work, I hadn't gotten any screenshots on the Paypal escalation while waiting for the case to clear. While waiting, it showed "Adjudication reason: The seller has provided a full refund to you," while on the pending transaction, it said, "Credit has been processed and claim is now closed." Up until today, 11/10/2020, the refund was on pending, the resolution center showing it being refunded as an e-check. This morning 11/10/2020, I had received two emails at the same time, saying the refund was being delayed, then canceled. With some Googling, I found that this can sometimes happen if the seller doesn't have enough in their bank or Paypal account. Since I had to go to a morning shift at work, I couldn't contact Paypal directly to see about resolving this refund. I had planned to call Paypal the next day, 11/11/2020, to see about resolving. However, when I came home from work in the evening, 11/10/2020, I had found the case had been resolved in my favor, and a refund provided to me. It's incredibly disappointed it had to come to this, as Victoria is incredibly talented, but I wanted to at least warn others to expect delays or ghosting. I have not personally contacted Furfancy since filing the dispute, as I felt this whole deal had become a lost cause.