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Everything posted by Eden
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Changed Resolved to Yes
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How Long Would You Wait? (about adopt purchase)
Eden replied to worriedbean's topic in Advice for Commissioners
Yeup, send them another poke asking for an ETA. Either they deliver or you'll have to escalate. Unfortunately, there are just some scenarios where you'll have to put your foot down. -
When a client wants a refund, but won't give their paypal
Eden replied to Luna996's topic in Advice for Artists
I'm confused. Paypal.me is the same as Paypal, so your records would be the same regardless. Did you want to refund the original transaction? The ability to issue a refund that way is disabled eventually. If you want to ensure that the refund goes to the same email you got payment from, the Paypal.me link should show their name. That information can be used to find the original transaction. Or if you have a general time frame and transaction amount you can look back to find the original transaction. -
I want to note that this kind of information is against the submission guidelines as we aren't here to speculate on people's financial situations. However, given this is an issue with chargebacks there will be an exemption. The money chargebacked went somewhere. Edit: and this furthers my theory she was using a CC she shouldn't have had access to if she has to repay the money slowly.
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Hiya! Your comment has been left hidden because it has not been censored. You're welcome to repost with Lenex's email censored and the last name censored.
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Updated the tags on both of his posts.
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Changed Resolved to Yes
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Given numerous individuals are following the post, and mod messages don't ping you: The suit has been repaired. Fixed images have been attached. It is now en route to the client. The tag has been updated to "pending resolved" as we would prefer posters have the item in hand before we mark a post as fully resolved. The comments will remain closed. Everything that needs to be said has been said, and we thank both parties for resolving this issue.
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That's about enough. It's fine to critique the OP, but at this point given how users have been behaving offsite and then coming here to continue the behavior we'll be locking the thread until Camaro and Lemonbrat can speak further on the matter. Absolutely nothing justifies harassment. Ever.
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Heya! We have the ability to monitor a whole bunch of things behind the scenes. I know certain users here have been downright nasty via Twitter, but they are not Lemonbrat that we've seen on our site.
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Did you want the head addressed in any way? Whether it be alterations or some kind of compensation? Just making sure so we know the conditions for resolution.
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Heya that's good to hear you're making progress! What did you two agree to fix so that we can update your post accordingly? (Or better yet please attach the email :) )
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Hiya Lemonbrat! Your comment will be approved shortly, but I'm publicly stating I am going to edit it to fix the link as it's not clickable. Edit: Fixed link and font color, but the formatting is being finicky.
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Hiya! The "when" form on our submission form instructs individuals to state when the transaction started, not when issues started. The actual submission date is timestamped on the post.
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This item has been upgraded from a Caution to a Beware given the suit's construction flaws and the fact that it is unlikely to meet deadline. Currently, there are three emails in queue to be added to the post, but we are waiting on Camaro to supply a few more concerning the DTD and the fur selection. Please note: Users do not have the ability to edit their own posts, so we're doing our best to keep it updated.
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The client did request changes. Lemonbrat tried to talk them out of it as clearly shown. Not all customers understand how furs behave. The onus is on Lemonbrat to ensure that they know this will be an issue. This still doesn't excuse the crooked nose, issues with the upper eyes, the ugly tail attachment, the ears being different sizes, and the head still looking like a rodent. It's fine if you've had a good experience with this builder and want to share, and it's fine to want to defend your friends/ people you know. However, accusing the OP of being "a terrible customer" for being rightfully upset toes the line, and I'm going to ask that you tone it down if you want to continue participating here.
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Camaro is currently sending us more emails to update this post, but I did want to drop in and just leave my opinion. Like I know this fur is naturally really wrinkly and hard to hide seams in, but they should have been up front this would be an issue. And that doesn't even account for the fact that the profile still looks rodent like. Plus there's this strange overlap of the light fur on the upper eyebrows that hide the actual eyebrows. I'm not sure what's going on there, but once you see it it's hard to unsee it.
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It's short tipped fur, so all the wrinkles will show in it. IMO if OP didn't specifically ask for this fur, the builder should have avoided it or said something. Goodness.
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Hiya please toss me proof of this in PM, and I can tack it onto your post!
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Yes, chargeback fees are standard, and some CCs will increase them the more chargebacks you accrue over time. This isn't a Paypal thing; it's a credit card thing. Leaving Paypal and moving to another processor won't prevent you from receiving a chargeback fee in the event it happens again.
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This is a chargeback fee, and are standard with all chargebacks. At the very least with all of your evidence PayPal can opt to refund that. They are charged that by the bank and pass it onto you.
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Since this is a bank chargeback PayPal has little say in what happens. If you used their automated system, then it's imperative that you drop everything you're doing and call them. Using their automated system is almost a guaranteed loss, and it's always best to call them. In some instances PayPal has been known to cover the loss themselves. Unfortunately this usually can only happen if you call while the claim is in process, but PayPal has been known to help after the fact. It's also important to remember that we don't know if this is a case of buyer's remorse or if Fytch was using a CC they had no authorization to use. If the CC was stolen, then there's an unlikely chance the bank will back down as the victim of theft should be made whole.
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The artist is mistaken. You don't file a claim with USPS. Only the artist can as they're the one who shipped the item. The onus is also on them that the item you ordered is delivered to you, and it's up to them to recoup the loss from USPS. In other words: at minimum they owe you a replacement, and they have to recover the loss from USPS.
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We don't allow post deletion as that undermines the purpose of the site. (Member accounts can't enter into edit/delete mode.) We will mark it as resolved when you tell us it is.
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Send them our way so they can make a report, too!
