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Everything posted by Eden
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You have until October 28th to decide if you want the art. After that day your ability to file a dispute with Paypal will disappear. First thing's first: If you want the art set an ultimatum with the artist. They complete the art before Oct 20th, or you'll need a refund. Second: If you don't want the art anymore, just ask for a refund now. If they say they can't, well you'll have to decide if you want to file that claim. Just be aware that if you do file the claim, the "okay friendship" you have going on is over. If you do end up filing for a claim, be sure to call Paypal if you're able to. -
Commissioned a fursuit recently, concerned about quality.
Eden replied to SomftLynx's topic in Advice for Commissioners
First step is to voice your concerns to this builder. Are the issues potentially fixable, or does the head have to be rebuilt entirely? Paypal disputes should be your last option, but you may be between a rock and a hard place if the head needs extensive reworking and you're close to the deadline of 180 days. So, first contact them. If they refuse to fix the issues then it may be time to pursue a refund. If they can fix it, consider if you may want to be out of Paypal protection or not. Going to tag some other folks as they have more experience with suits: @Dergish @Bornes @Featherbutt @snowhawk -
http://www.furaffinity.net/user/saki http://www.furaffinity.net/user/squeakybutt Saki and I have worked together for a number of years. We've done numerous payment plan commissions, and each time she's been prompt with payment or would let me know when a payment was coming. Her prompts were easy to understand, and she's always open to taking artist suggestions if it benefits the piece. She's a wonderful repeat client to work for.
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http://www.furaffinity.net/user/tlailaxu (NSFW, adult content) Tlai has been a client for a very long time. My uploads indicate around 2012 or 2011. With each commission Tlai has been very courteous, easy to work with, and he gives just enough artistic freedom to have fun completing his art. He pays promptly, and gives feedback quickly. He is also a regular stream attendee even when I'm doing boring things. Tlai is a pleasure to work for.
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http://www.furaffinity.net/user/beartp Bear has been a client from the early years as a commission artist. He began commissioning me in 2011, and each time he has been a treasure to work with. Each prompt was clearly communicated and paid promptly. There has not been a commission that I've completed from Bear where he's been very generous in letting me know just how happy he was with the outcome.
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http://www.furaffinity.net/user/Crytrauv (NSFW, adult content) Crytrauv and I have been working on a long-term project since 2017. He's very good at communicating what he wants with each page, and is very attentive to my recommendations. There have been a couple of times in the course of the project where ideas had to be reworked to fit a comic format, and he was happy to hear me out. He's paid each page promptly, and responds quickly when feedback is required to continue the project. Usually within a few hours, if not instantly.
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http://www.furaffinity.net/user/thefleta Our most recent commission was this month, though TheFleta has commissioned me previously. This client is very kind, and was extremely patient and understanding when I accidentally misread their prompt. The result was a character needing to be entirely redrawn. Repairs were done on my end, and they were very courteous and polite pointing out my goof. A good client to work with!
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http://www.furaffinity.net/user/wrytergirl/ (NSFW, adult content) Wryter has been working with me since 2014. She always delivers good references, pays promptly, and provides good prompts. Thanks for being great, Wryter!
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http://www.furaffinity.net/user/turbomcgogo (NSFW, adult content) I began working with Turbo in April 2016. He's been a very easy going client ever since. Prompt payment with short, concise prompts. He's quick to answer questions, and has been kind when I had to inform him of delays. It's a pleasure to work with Turbo.
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http://www.furaffinity.net/user/icarusaresane (NSFW, guro) Iccy is another fantastic client that began commissioning me in March 2017. His prompts are short, easy to understand, and he gives enough artist freedom to make an interesting image. He pays promptly, and is an all around wonderful repeat client.
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http://www.furaffinity.net/user/furx (NSFW, guro) Furx began commissioning me around March of 2018. All prompts are easy to understand, and his references are clear. He pays within the hour of receiving his invoices, and is very polite and courteous. He is a fantastic repeat client.
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Howdy for future comments! We do not allow people to report on "character theft" in which we compare how close one character is to another. Using someone's closed species against their wishes is absolutely worthy of gaining entry here. Coming in to say how this user made a character with the same elements as yours won't be approved.
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Hiya, this comment was let through, but please bear in mind the civility rule as this runs right up to the line.
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It never ceases to amaze me when temperamental artists and their managers have the audacity to throw a temper tantrum when their clients inevitably have to go public with the fact that they've been on the back burner for years. Coming to you to say the piece was being reworked, and having a public queue would have been far better than stomping around and acting offended because you, as the client, aren't a mind reader. This beware is very well warranted.
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Changed Resolved to Yes
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Okay so I just forced a Paypal chargeback on her because she said she'd have an update for me, and a month later I had to find out on my own that she left. I commissioned her on facebook, so had no idea what her other social media accounts were, and had to track her down from her invoice. Only after I opened the claim did she actually respond to my message, but by then I wasn't going to let the claim go. I'm severely disappointed that she didn't let other clients know she was leaving, especially her fursuit clients.
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How Long Would You Wait? (about adopt purchase)
Eden replied to worriedbean's topic in Advice for Commissioners
Yay glad you got it delivered! -
This is a tough one. So I've been doing nsfw for as long as I've done commissions, but I've never really checked? The two big concerns with a minor is going to be: Potential legal ramifications for distributing porn to a minor. Potential for chargebacks if an adult catches what kind of material they've been getting from you. The first one check with your country's and local region's laws. In the US there's federal ramifications for distributing porn to minors, and in some states they have obscenity laws. From what I've read on my local laws simply ensuring that the client agrees that they are over 18 and are authorized to purchase this content is enough to protect you. You can start utilizing google forms, or refuse to continue the transaction until they've answered this. If they say they're not over 18, then the transaction stops. As for the second, unfortunately there's not much to stop a chargeback that has been initiated by a parent. I don't think the joint Paypal accounts are still in service (can someone correct me?), so either a minor would have to use a Paypal that isn't theirs, or they're lying about their age to Paypal. Either way the most you can do in this scenario is keep everything and call Paypal. If you lose, call them again with your proof. Sometimes they eat the loss and give you all of your money back, or they'll just refund the chargeback fee.
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Changed Resolved to Yes
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PayPal only punishes merchant accounts for selling stuff against TOS as far as we've seen.
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Removed the fb screenshot as it has her real name, which she doesn't appear to use for commissioning. If she does please PM me with proof so her tags can be updated.
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@Junebuq and @Ravencrafte Howdy! Received both of your reports, and while I was trying to clear Raven's it apparently nuked Junebuq's along with it. Apologies! Raven: Users do not have the ability to delete posts. Your post has been tagged as resolved, and the resolved status will be clearly visible to folks viewing the post. If you have any updates feel free to post it in the comments, and someone on staff will tack it into your post. Please be sure to censor private information. Junebuq: Posts are not deleted unless the post itself was entirely fabricated. You are absolutely welcome to share your side, but we ask that you also provide proof as we ask of submitters. If there's anything else that folks need help with please feel free to ask a staff member!
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Changed Resolved to Yes
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The Trello timeline shows they updated that piece pretty early on. It's strange they didn't directly show that to you.
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Changed Resolved to Yes
