I was wondering what to do just because I know paypal has a 20-day window is all. This is my first time really being in a situation where I don't want to pay for or accept art in its current status, or anything like this, I just want to protect myself. I've never had to do a claim or anything, this is all new to me, sorry.
The suit was already shipped by the time I levied the complaints to the artist. The artist has gotten back to me and apologized for the issue, saying they attempted a new style they have little experience with. Personally, I think it's because it was rushed for some quick cash - the head went from funds transferred to completed and delivered in under a week, which is unheard of. Before this the shortest wait I've ever had on a fursuit head was 2 months. I'm pretty sure the issue is a poor, rushed head carve.
The artist has said I can send it back to be fixed. The artist says that replacing the eyes should make it not look so... Uncanny valley and unprofessional. I own 4 fursuits (and a total of 6 heads :v) so I think I know enough about them to know if it'll be something that can be fixed with new eyes, fur, etc. or if it'd need a new base, and thus redoing entirely.
If I think it can be repaired and brought to the artists previous standards then I'll go ahead with that. I still want the head and from this artist, they're usually really good, so I'll happily wait for it to be done properly.
If I think it's a base issue like I suspect and not something that can be fixed by changing fixtures, then I'm not sure what to do. I don't really want to demand starting a project over, I know that's a lot of time and effort. I think it'd be easier on both of us in that case just to send it back on my dime and refund and be done with this mess, and they can sell it off as a premade.