-
Posts
1,885 -
Joined
Content Type
Profiles
Artists Beware
Resources
Support System
Scampedia
Site Help
Events
Forums
Store
Everything posted by James
-
Okay so I just forced a Paypal chargeback on her because she said she'd have an update for me, and a month later I had to find out on my own that she left. I commissioned her on facebook, so had no idea what her other social media accounts were, and had to track her down from her invoice. Only after I opened the claim did she actually respond to my message, but by then I wasn't going to let the claim go. I'm severely disappointed that she didn't let other clients know she was leaving, especially her fursuit clients.
-
How Long Would You Wait? (about adopt purchase)
James replied to worriedbean's topic in Advice for Commissioners
Yay glad you got it delivered! -
This is a tough one. So I've been doing nsfw for as long as I've done commissions, but I've never really checked? The two big concerns with a minor is going to be: Potential legal ramifications for distributing porn to a minor. Potential for chargebacks if an adult catches what kind of material they've been getting from you. The first one check with your country's and local region's laws. In the US there's federal ramifications for distributing porn to minors, and in some states they have obscenity laws. From what I've read on my local laws simply ensuring that the client agrees that they are over 18 and are authorized to purchase this content is enough to protect you. You can start utilizing google forms, or refuse to continue the transaction until they've answered this. If they say they're not over 18, then the transaction stops. As for the second, unfortunately there's not much to stop a chargeback that has been initiated by a parent. I don't think the joint Paypal accounts are still in service (can someone correct me?), so either a minor would have to use a Paypal that isn't theirs, or they're lying about their age to Paypal. Either way the most you can do in this scenario is keep everything and call Paypal. If you lose, call them again with your proof. Sometimes they eat the loss and give you all of your money back, or they'll just refund the chargeback fee.
-
Changed Resolved to Yes
-
PayPal only punishes merchant accounts for selling stuff against TOS as far as we've seen.
-
Removed the fb screenshot as it has her real name, which she doesn't appear to use for commissioning. If she does please PM me with proof so her tags can be updated.
-
@Junebuq and @Ravencrafte Howdy! Received both of your reports, and while I was trying to clear Raven's it apparently nuked Junebuq's along with it. Apologies! Raven: Users do not have the ability to delete posts. Your post has been tagged as resolved, and the resolved status will be clearly visible to folks viewing the post. If you have any updates feel free to post it in the comments, and someone on staff will tack it into your post. Please be sure to censor private information. Junebuq: Posts are not deleted unless the post itself was entirely fabricated. You are absolutely welcome to share your side, but we ask that you also provide proof as we ask of submitters. If there's anything else that folks need help with please feel free to ask a staff member!
-
Changed Resolved to Yes
-
The Trello timeline shows they updated that piece pretty early on. It's strange they didn't directly show that to you.
-
Changed Resolved to Yes
-
Went ahead and uploaded a screenshot of their traced piece in case they delete it.
-
Beware: Snuffles (Discord) / Snuffem (Twitter, FA)
James commented on Tougherheart's record in Artist Bewares
Went ahead and edited your post to include direct urls to their twitter and FA, and added a note to your post. There's an artist with a very similar username that can easily be confused between the two. -
Plans for the resources section and donations. (Poll inside)
James replied to James's topic in Site Questions
Gotcha! How to thank donors is still in the works. If a badge on their account is too intimidating, then maybe I can send a thank you sticker with our mascot on it. The second I can't really show any "proof", but I assure everyone that this won't be the case. We have a lot if internal checks that prevent anyone from sneaking posts out of the queue. Every post that has ever been rejected is archived with the exact notice we sent to the user. Every time we get a post in every member of staff is emailed. Plus the individuals that we have modding for us are very principled. I know without a shadow of a doubt that if we asked them to review posts with keeping donor status in mind they'd call us out publicly without hesitation. -
At the very least take screenshots of everything. If they want to toss you all over social media you'd at least have proof of your side.
-
Plans for the resources section and donations. (Poll inside)
James replied to James's topic in Site Questions
I'm not sure what you're asking entirely. Can you clarify what you mean? I'm not sure if you're asking how we would prevent the public from being afraid to post on a member who is a donor, or how we would prevent our staff from being lenient on a donor. -
Basically what Xai said. Regardless of what they want their constant badgering and refusing to believe you has to be putting stress on you. This isn't good for your recovery. I'm actually concerned that you're drawing at all! You can tell them that either they can lay off and let you work, or they will receive an immediate refund. They can either supply you their email so you can refund them, and they can accept the refund, or you'll consider it a charitable donation. This is going to be a scenario where they're hoping you'll bump them to the top of the queue and do their work. That is the only option they're looking for if they don't want a refund, but don't want to wait. That scenario can't be good for your recovery, either.
-
Plans for the resources section and donations. (Poll inside)
James replied to James's topic in Site Questions
Oh yes, thank you for reminding me to put that on the list. Right now the AB trello is private, but I can make it public later to allow others to comment on it. -
Wow. That speaks volumes about Dalmy's will to make things right.
-
Oh my word. What a mess. 😞 I hope you're never in a similar situation again, but this is why you never close a claim. They should have refunded the original transaction as it simply cancels the transaction, and no one incurs fees. In addition, them sending you the refund via a regular goods and services payment, it leaves you exposed to having your transaction claimed. I hope you get your refund soon.
-
Plans for the resources section and donations. (Poll inside)
James replied to James's topic in Site Questions
Yes! It would probably be entirely through Paypal. :) -
Howdy! To start AB is funded by staff members. Either monetarily or by licenses. We didn't have any plans to ask for donations given that we didn't want readers to feel that donors would have a protection from being bewared or given special treatment when it came to their post being in queue. Currently the costs of maintaining the site are manageable and comfortable. Until I had the idea to expand the Resources section beyond the original scope. The original scope was to have a few articles that staff could write concerning freelancing, dealing with difficult clients, ect. However, as time went on the idea to make the Resources section to a basic 101 course section really became appealing to me. Plus with the move off of Livejournal the site has more traffic than it originally did on LJ. As a group we're pretty busy taking care of the behind the scenes work as well as archiving. So the next idea was to pay decent rates (3c a word) to ask individuals to write for us. Which I don't mind self funding, but it would be slow going. This is where we have to ask you: Would you be open to the idea of donating to help fund the new articles? Donors with site memberships would have a special rank. The current items I'd like to see in the Resources section are: Freelancing 101: Getting Started Payment Processors Dealing with Difficult Clients How to Build a TOS Commissioning Art 101: Tips for New Clients How to Mitigate Chargebacks Enamel Pins 101: Getting Started Enamel Pins - Third Party or Factory Direct? Stickers and Charms 101 How to Price Your Art Convention Tables 101: Surviving your first con (I'm working on the items in Italics. The items in Blue are already being licensed.) Edit: I also want to do a quick Q&A 1. Will you accept donations after the Resources are completed? No. We'll return to business as usual. 2. If there is excess money, what happens to it? It'll be used to pay for the site until it's gone. 3. Will there be record keeping and transparency? Yes! I'll be keeping a google doc with information concerning incoming donations and outgoing payments. (With proof as is required) 4. Would you accept donations of articles instead? Yes! Absolutely.
-
Probably because PayPal would make their legal name visible to the artist. I also peeked into the tumblr blogs and there appear to be accusations of threats? I guess OP is worried about being doxed. Not sure if Ko-fi hides the names of account holders when they make their initial payment. With that said a lot of folks don't know that they can upgrade to a business account to hide their personal info.
-
Noted, however it's moot given the artist was offering refunds.
-
Legalities and moralities are two different things. Technically non refund clauses aren't illegal. If a client asks for a refund you cease all work and refund for work not done. That's good business, and no payment processor will deny a client a refund if OP chooses to go the route of a chargeback. It doesn't matter if the artist "intends to finish" because the client has made it known they do not wish for this transaction to continue. If the client had asked for a refund and the artist finished it anyway, then we would have put that through. That's incredibly unprofessional. An artist shouldn't spend money they haven't earned. Realistically that isn't always possible, but they aren't denying a refund based on not having the money. They're denying the refund on something entirely not their business. Edit: Edited to add "work not done" because I realize our user base is bigger than the old Livejournal base where good business practices were often discussed in the past.
-
Goodness gracious. Regardless of one's feelings on certain kinks (goodness knows there are plenty out there that squick me), it's not ok to keep someone's money once they request a refund. I'm not very familiar with Ko-fi, but if you used your cc if push comes to shove can you request a chargeback?
