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In January I had commissioned neoarcadianx for a reference sheet of my character, they had actually designed him originally and had just completed the design a few days before. currently this is a screenshot of the invoice, I received a refund in April after filing a dispute, then chargeback. over the weeks I poked them on discord multiple times, asking about the art, and keeping up with their Trello. i asked for a few changes over the weeks, some not being added to the Trello at all After getting only one sketch and no updates, and not really getting any information from the artist when asked, I decided to create a dispute through PayPal. It was not a chargeback, and the purpose of it was to simply try to talk it out as adults. At this time this was not yet a chargeback, but a dispute. After this was opened I received this as a response. In every conversation I had had with them, I was never told they had commissions from months before that they had not started, and they never updated me on their rl life or situation. They also were continually advertising that they were open on public discords, and taking commissions while others had theirs put aside and ignored. Including my own. After the explosive response I escalated the dispute for a chargeback, and received a refund from PayPal.