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  • Caution: Neoarcadianx (furaffinity, discord) @return_x (twitter), @x_arcadian (twitter)

    Tougherheart

    By Tougherheart

      • Who: Neoarcadianx
      Where: https://www.furaffinity.net/user/neoarcadianx
      Check out NeoArcadianX🌻 (@Return_X): https://twitter.com/Return_X?s=09
      Check out NeoArcadianX (@x_arcadian): https://twitter.com/x_arcadian?s=09
      When: 01/02/2019
      What: Commission

      Resolved
    Eden
    Message added by Eden

    This item has been downgraded from Beware to Caution.

    In January I had commissioned neoarcadianx for a reference sheet of my character, they had actually designed him originally and had just completed the design a few days before.

    1186620854_Screenshot_20190903-1427582.thumb.png.007ac5ad3109db3d7bc9ebbaf7aa7b08.png1909384653_Screenshot_20190903-1430452.thumb.png.b53b30e50aa20c76af3e683b7949e10c.png1275697976_Screenshot_20190903-1415232.thumb.png.bdfcb64dc499bcf90c9f3090aa89a23a.png

    currently this is a screenshot of the invoice, I received a refund in April after filing a dispute, then chargeback.

    1625036897.thumb.png.fe158845d7a933cc10fce5bc792abca7.png

    over the weeks I poked them on discord multiple times, asking about the art, and keeping up with their Trello.613555909_Screenshot_20190903-1413262.thumb.png.ed08fd27899331780db1050ed947f27d.pngScreenshot_20190903-141301.thumb.png.7e244f89ef99121975412b30abf08b06.png

    i asked for a few changes over the weeks, some not being added to the Trello at all

    693756091_Screenshot_20190903-1414332.thumb.png.9fb8f8ace672e2a3ffa086d91959ff22.pngScreenshot_20190326-215851.thumb.png.84c7c7385363249d3c5555e3c0c3f8e3.png

    After getting only one sketch and no updates, and not really getting any information from the artist when asked, I decided to create a dispute through PayPal. It was not a chargeback, and the purpose of it was to simply try to talk it out as adults.

    1395660489.thumb.png.72d0740e5b8032f07da1924104794a34.png

    At this time this was not yet a chargeback, but a dispute.

    After this was opened I received this as a response.1043544535.thumb.png.600455a5ebee0747c1e0daf31796bb0e.png

    In every conversation I had had with them, I was never told they had commissions from months before that they had not started, and they never updated me on their rl life or situation.

    They also were continually advertising that they were open on public discords, and taking commissions while others had theirs put aside and ignored. Including my own.

    After the explosive response I escalated the dispute for a chargeback, and received a refund from PayPal.

    Screenshot_20190326-215858.png

    0
    Go to records

    User Feedback

    Recommended Comments

    Tougherheart

    Tougherheart 0

    Posted

    I just noticed I forgot to add the beware tag, and a few others

    I was too focused on getting it written out I think

    • Administrator
    Eden

    Eden 530

    Posted

    • Administrator

    Changed Resolved to Yes

    • Administrator
    Eden

    Eden 530

    Posted

    • Administrator

    The Trello timeline shows they updated that piece pretty early on.  It's strange they didn't directly show that to you.

    Scourge

    Scourge 48

    Posted

    I love the last part of the PayPal response about the tos. If they are talking about a no refund policy, which it sounds like they are, then as far as PayPal is concerned it means nothing. 

    3
    Vashaa

    Vashaa 92

    Posted

    1 hour ago, Scourge said:

    I love the last part of the PayPal response about the tos. If they are talking about a no refund policy, which it sounds like they are, then as far as PayPal is concerned it means nothing. 

    This. Also means nothing before the law anyway(at least here), especially when the artist is in the wrong and didn't deliver the service.

    It is also not the commissioners task to run after their commission or keep in touch with the artist's life. If you cannot do commissions in a timely manner or inform people about that, if you don't have time or too much stress, then don't take on more until you have worked on the old ones. A backlog is not the commissioner's fault.

    2
    AutoModerator

    AutoModerator 6

    Posted

    Welcome to Artists Beware!  All posts are monitored.

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