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  • Caution: Neoarcadianx (furaffinity, discord) @return_x (twitter), @x_arcadian (twitter)


    Tougherheart
    • Who: Neoarcadianx
      Where: https://www.furaffinity.net/user/neoarcadianx
      Check out NeoArcadianX🌻 (@Return_X): https://twitter.com/Return_X?s=09
      Check out NeoArcadianX (@x_arcadian): https://twitter.com/x_arcadian?s=09
      When: 01/02/2019
      What: Commission

      Resolved
    Celestina

    This item has been downgraded from Beware to Caution.

    Message added by Celestina

    In January I had commissioned neoarcadianx for a reference sheet of my character, they had actually designed him originally and had just completed the design a few days before.

    1186620854_Screenshot_20190903-1427582.thumb.png.007ac5ad3109db3d7bc9ebbaf7aa7b08.png1909384653_Screenshot_20190903-1430452.thumb.png.b53b30e50aa20c76af3e683b7949e10c.png1275697976_Screenshot_20190903-1415232.thumb.png.bdfcb64dc499bcf90c9f3090aa89a23a.png

    currently this is a screenshot of the invoice, I received a refund in April after filing a dispute, then chargeback.

    1625036897.thumb.png.fe158845d7a933cc10fce5bc792abca7.png

    over the weeks I poked them on discord multiple times, asking about the art, and keeping up with their Trello.613555909_Screenshot_20190903-1413262.thumb.png.ed08fd27899331780db1050ed947f27d.pngScreenshot_20190903-141301.thumb.png.7e244f89ef99121975412b30abf08b06.png

    i asked for a few changes over the weeks, some not being added to the Trello at all

    693756091_Screenshot_20190903-1414332.thumb.png.9fb8f8ace672e2a3ffa086d91959ff22.pngScreenshot_20190326-215851.thumb.png.84c7c7385363249d3c5555e3c0c3f8e3.png

    After getting only one sketch and no updates, and not really getting any information from the artist when asked, I decided to create a dispute through PayPal. It was not a chargeback, and the purpose of it was to simply try to talk it out as adults.

    1395660489.thumb.png.72d0740e5b8032f07da1924104794a34.png

    At this time this was not yet a chargeback, but a dispute.

    After this was opened I received this as a response.1043544535.thumb.png.600455a5ebee0747c1e0daf31796bb0e.png

    In every conversation I had had with them, I was never told they had commissions from months before that they had not started, and they never updated me on their rl life or situation.

    They also were continually advertising that they were open on public discords, and taking commissions while others had theirs put aside and ignored. Including my own.

    After the explosive response I escalated the dispute for a chargeback, and received a refund from PayPal.

    Screenshot_20190326-215858.png



    User Feedback

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    I just noticed I forgot to add the beware tag, and a few others

    I was too focused on getting it written out I think

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    The Trello timeline shows they updated that piece pretty early on.  It's strange they didn't directly show that to you.

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    I love the last part of the PayPal response about the tos. If they are talking about a no refund policy, which it sounds like they are, then as far as PayPal is concerned it means nothing. 

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    1 hour ago, Scourge said:

    I love the last part of the PayPal response about the tos. If they are talking about a no refund policy, which it sounds like they are, then as far as PayPal is concerned it means nothing. 

    This. Also means nothing before the law anyway(at least here), especially when the artist is in the wrong and didn't deliver the service.

    It is also not the commissioners task to run after their commission or keep in touch with the artist's life. If you cannot do commissions in a timely manner or inform people about that, if you don't have time or too much stress, then don't take on more until you have worked on the old ones. A backlog is not the commissioner's fault.

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