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Everything posted by Eden
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Usually you can get through to a live person. It's just a drawn out process (when it shouldn't be). I've done it myself in this past month. Once you get to the "ask about a claim" just keep mashing zero until they ask if you want an agent lol.
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Refunds can be canceled if the funding source doesn't have money. This is done on Paypal's end, but I agree. OP needs to call Paypal.
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The OP has confirmed that they've been paid!
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Changed Resolved to Yes
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I've commissioned two custom items that aren't fursuits: A hoodie and a plushie. Both times I received WIP pictures, but wasn't asked to pick fabric colors. As a customer I'd be weirded out by this, too. It isn't like you wouldn't be able to study the pattern once you have the plushie, so their reasoning for withholding WIPs is odd.
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Paypal or sending via Zelle are options. If Paypal just bear in mind they can file a claim to get it back. Alternatively it can be sent back Friends and Family. Zelle is a direct bank to bank transfer in the US (If that's where you're at), but it does require you to give out your real name and bank account number. Obviously that may not be ideal for you, but there's also no fees involved and they can't pull the funds back.
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https://artistsbeware.info/beware/ If you go to here can you see any of them?
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Okay! Should be fixed. Please let us know if it happens again! Thank you.
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Thank you for bringing this to our attention. This is strange, because those are items in the active queue and should be hidden to only moderators. We'll get with Alex to see what's going on. What theme are you using? Broadside?
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Hiya. A comment was not let through as tracing has to concern a paid commission. The last item was allowed as it is still your character being used without your consent.
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Got your update added in!
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We are in active discussion in the mod chat about establishing a minimum wait time for submission.
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May want to see if you can have the artist file a DMCA here or if you can get them pulled: https://app.box.com/s/maml8pb2i5qg53i2ktgtiqu83zjj0q4t The commissions are listed on this site for sharing. Here's their copyright complaint form: https://cloud.app.box.com/copyright Only the artist can fill that out, but you can try as the character owner. Your character is technically copyright to you.
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As someone who does gore commissions this kind of behavior is absolutely out of line. Thank you for coming forward, and I'm sorry you had to go through this. If you contact FA staff they can pull the images. Has the artist gotten with you to remove them?
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That's precisely it. Giving away the working file presumably at working resolution means that you'll have a much easier time making prints ect. If a client approached me asking for a full res working file on commission I'd be wary this individual is trying to angle for what is supposed to be a work-for-hire at commission prices. Meaning at the end of the transaction a work-for-hire client gets full copyright transfer, commercial rights, and the working files so they can do whatever they'd like with the end result. The only thing I'd keep as per our contract is display rights for my commercial portfolio. The difference between a work-for-hire and a commission is that work-for-hire projects are 3 - 5x the cost of a normal commission. Not only are you going to have a hard time finding individuals who are willing to give away their working files, you're also going to find it hard to convince folks to let you make edits to their work after the fact. That would mean that if you do a poor job editing, then it can be their reputation on the line. It's just not something that's very common in this fandom. -
Commissioned a fursuit recently, concerned about quality.
Eden replied to SomftLynx's topic in Advice for Commissioners
What Bornes said is good. I just want to add: You're likely to lose the claim if you file without giving the artist proper time to fix the issue. The only option that would apply to you is "item is not as described". Filing it anywhere else will have your claim closed. When Paypal accepts an "item not described" you have to provide proof that this wasn't what you ordered. In addition, business accounts that have a history with Paypal have reputation points that users can't see. There's a sort of "fast lane" for business Paypal accounts that they earn by being good sellers. Filing a claim before the maker has had a chance to fix the issue is not kosher as it could knock them out of the fast lane status. Claims should be your absolute last resort. -
You have until October 28th to decide if you want the art. After that day your ability to file a dispute with Paypal will disappear. First thing's first: If you want the art set an ultimatum with the artist. They complete the art before Oct 20th, or you'll need a refund. Second: If you don't want the art anymore, just ask for a refund now. If they say they can't, well you'll have to decide if you want to file that claim. Just be aware that if you do file the claim, the "okay friendship" you have going on is over. If you do end up filing for a claim, be sure to call Paypal if you're able to.
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Commissioned a fursuit recently, concerned about quality.
Eden replied to SomftLynx's topic in Advice for Commissioners
First step is to voice your concerns to this builder. Are the issues potentially fixable, or does the head have to be rebuilt entirely? Paypal disputes should be your last option, but you may be between a rock and a hard place if the head needs extensive reworking and you're close to the deadline of 180 days. So, first contact them. If they refuse to fix the issues then it may be time to pursue a refund. If they can fix it, consider if you may want to be out of Paypal protection or not. Going to tag some other folks as they have more experience with suits: @Dergish @Bornes @Featherbutt @snowhawk -
http://www.furaffinity.net/user/saki http://www.furaffinity.net/user/squeakybutt Saki and I have worked together for a number of years. We've done numerous payment plan commissions, and each time she's been prompt with payment or would let me know when a payment was coming. Her prompts were easy to understand, and she's always open to taking artist suggestions if it benefits the piece. She's a wonderful repeat client to work for.
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http://www.furaffinity.net/user/tlailaxu (NSFW, adult content) Tlai has been a client for a very long time. My uploads indicate around 2012 or 2011. With each commission Tlai has been very courteous, easy to work with, and he gives just enough artistic freedom to have fun completing his art. He pays promptly, and gives feedback quickly. He is also a regular stream attendee even when I'm doing boring things. Tlai is a pleasure to work for.
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http://www.furaffinity.net/user/beartp Bear has been a client from the early years as a commission artist. He began commissioning me in 2011, and each time he has been a treasure to work with. Each prompt was clearly communicated and paid promptly. There has not been a commission that I've completed from Bear where he's been very generous in letting me know just how happy he was with the outcome.
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http://www.furaffinity.net/user/Crytrauv (NSFW, adult content) Crytrauv and I have been working on a long-term project since 2017. He's very good at communicating what he wants with each page, and is very attentive to my recommendations. There have been a couple of times in the course of the project where ideas had to be reworked to fit a comic format, and he was happy to hear me out. He's paid each page promptly, and responds quickly when feedback is required to continue the project. Usually within a few hours, if not instantly.
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http://www.furaffinity.net/user/thefleta Our most recent commission was this month, though TheFleta has commissioned me previously. This client is very kind, and was extremely patient and understanding when I accidentally misread their prompt. The result was a character needing to be entirely redrawn. Repairs were done on my end, and they were very courteous and polite pointing out my goof. A good client to work with!
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http://www.furaffinity.net/user/wrytergirl/ (NSFW, adult content) Wryter has been working with me since 2014. She always delivers good references, pays promptly, and provides good prompts. Thanks for being great, Wryter!
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http://www.furaffinity.net/user/turbomcgogo (NSFW, adult content) I began working with Turbo in April 2016. He's been a very easy going client ever since. Prompt payment with short, concise prompts. He's quick to answer questions, and has been kind when I had to inform him of delays. It's a pleasure to work with Turbo.
