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Showing results for 'Heads and Tails Studios' in records.
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However, I has 2 situations when the payment doubled and both customers had succesful refunds. As I have mention ed to OP in notes, we could have tried to find other ways for a refund if needed but he decided not to reply to me but to make a post and try to mess up my reputation. Normally people talk things out.
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- undelivered commission
- 0-ruff
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Looking at the previeus felines they done they have clearly a pattern for long tails that would be perfect for cougars and far more cat like heads. I am starting to feel this whole suit is rushed.
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On January 31st, Baasil made a post for Tarot card slots, two separate decks that would ideally be finished and printed. After kind of waffling about it for a couple days, I reached out on February 2nd. I promptly paid for the slot, very excited to be a part of the project. They confirmed payment and shared their excitement for the project with me. I hadn't heard anything in March, so I sent a note for an update. I was not given a wip, so I figured maybe they had fallen a bit behind, as trying to keep a deck consistent is most definitely a lot of work. So I gave the benefit of the doubt and patiently waited as time ticked on. Then I requested another update in June. Here they acknowledge that there wasn't enough interest for a full deck, but was still happy to do prints for the people who commissioned the art. I was more than happy with just getting the art in general. July rolls around, and I still don't have a single update or wip, and I start getting a bit nervous as it has now been about 5 months since I commissioned them I'll admit I got a little too stern for my liking, but I was getting increasingly nervous as they tended to disappear for a while and randomly come back. They were very polite towards me in their response, because I did genuinely still want the art, I still loved the concept and I was happy to wait. In August, Baasil posted one of the cards, and I got excited again, knowing that they were being worked on, and that the style was looking really good. After this, starting in September, they were focusing on streaming work. I thought, okay sure, we all have bills to pay, so I patiently waited. At this point I was preparing for a massive career change so a lot of time got lost on my end, and I ended up reaching out in March 2020. I wanted to give another chance as I really do love Baasil's style and part of my thought process was that it was only $35, so I'd be happy with any art from them. They still remained very polite towards me throughout this entire exchange, while explaining loosely what was going on. I changed my character choice as well as offered full artistic freedom, as I wanted it to not be stressful on them, as I know sometimes drawing with heavy constraints in an art piece can be a lot, and they have a super flowy style that I thought would work well with this character. Which brings us to our last correspondence with each other, two years later. Again, we both remain civil through this exchange. At this point, all of the journals except a select few have been deleted, and I didn't think to screen cap them because of a huge move and personal issues going on in my life as well. Every so often they come back and post more, but they haven't been active in almost a year, and truthfully, I'm just really disappointed. I tried to give chances, and I'm a very patient person, but if this was really going to be this much of an issue, I would have done that chargeback back in July of 2019. I recently reached out one more time to see if I could get some response, however my note when completely unread. The only positive thing to come out of this was that neither of us were confrontational at any point in time, and it was always a civil and professional discussion between the two of us. I commission a lot of artists and I almost never have these issues, I am going to have to take this to heart and maybe some day I'll see my $35.
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- baasil
- spicybaasil
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https://artists-beware.livejournal.com/1004177.html Who: AshleyZombie/AshleyZombieArts When: May 16, 2018 — July 11, 2018 Where: http://ashleyzombiearts.tumblr.com/ What: A finished digital painting for $100 This artist usually gets a positive reputation from her fans and community, so this might seem like a shock. No artist is perfect, and surely no artist is bulletproof. I hope any fans of hers will see reason, and not an intent to do harm. This is my story. About a week ago from writing this (July 1) AshleyZombie canceled my commission because of con booth prep and "personal issues." I asked her to not do this, that I was willing to wait until con season was over and she was ready. But she did not want to hear any of it. She then kept half of the money I gave her for the commission and sent me a terribly done rough draft of the image, which is not what I was paying her for nor do I think it's worth half of the amount she charges for a fully rendered painting with cleaned lines and refined color work [see example here]. I expressly told her I don't agree to these new terms for a half payment, and that because she is the one canceling our project, that she is breaking our contract. She then slapped me with a bunch of horrible terms from her ToS page, which we never discussed beforehand. I initially contacted her on Tumblr after seeing a post about her being open for commissions — which was back in May, so over a month ago — and we hashed out the beginnings of what I thought would be an amazing commission project. Not once did she mention her ToS, and furthermore that because she was the one breaking our contract that she has no right to enforce her ToS onto me. It's already bad enough that to be on her commission list you have to pay 100% upfront. But now that she's able to cancel any commission she chooses, and is able to keep half the money for doing very little work, is a VERY BAD business practice. If all you are going to do is open for commissions, then cancel the commissions you just took while barely working on them just to keep half of the payment, then maybe you shouldn't be doing commissions in the first place if you do not plan to complete them. I understand bad things happen in life. I am completely forthcoming about personal issues, and I am willing to bend over backwards to help you out if I can. But this is something I feel she is doing to take advantage of clients, who will mostly remain silent and let these things go. I did not feel this was fair for her to do, and I was more than happy to negotiate a new settlement for the work she has done. However based on separate terms unrelated to the canceled commission. If you start a commission for a digital painting, and the end result is a rough doodle, then I am willing to pay you for a rough doodle. Just to put prices into perspective here, she was offering commissions for half-body and full-body paintings, at $100 and $180 respectively. I am glad I only purchased the $100 slot, because if she considers what she gave me to be worth half of $180 I would legitimately lose it. Either way, the practice of canceling someone's commission and charging them half for very little work is most unbecoming of her reputation. I haven't even mentioned the communication timeframe, usually taking weeks before getting a response. For the most part I was quite unassuming. After the first day of making payment, on May 16, she told me she would be able to send periodic WIPs. About 8 days later, on May 24, she sends me a rough sketch of my character which I absolutely adored, and told her to continue on after making some small fixes on the character. Again, another 8 days of waiting for a response, and on June 1 she informs me that there are no updates and to check her commissions queue. That didn't help clarify what was her situation was, but I reassured her that if she needs time to just let me know what's going on and keep me in the loop. At this point I ask her to let me know when she thinks she will be able to resume or get back to me about my commission, but no response. Twelve days later, on June 12 she finally responds with an update asking me to confirm the color palette and eye color. I comply, and I confirm the things that are correct and things that aren't correct. However I expressed slight dismay at the fact that we never discussed the changes to the preliminary sketch that was first drafted almost four weeks ago, and that the changes needed were not reflected in the update. I even clearly stated the issues unaddressed at the end of the email, verbatim. She then reassures me that the corrections will be reflected in the final painting, but I was already having doubts — my trust in her to do what she says was really all I had left to rely on. I tried to press on a conversation about the initial changes to the first draft, however that was shut out with another 4 days of silence, and finally on June 17 I received a response comparing the first draft to the second with color. At this point I was somewhat troubled by the lack of progress on the commission. An entire month has gone by, we haven't discussed the details or how we should go about fixing said details, I am receiving updates arbitrarily which only address the artist's concerns and not mine, and I personally found myself frustrated and contemplative about the appearance of the initial draft. So I withdrew my responses for a time, as it seemed the artist was not interested in having a conversation about my commission. I had the intention of responding later, or looking forward to AZ keeping her word that she will make the changes I am asking for in the next update. That was not to be so, because a week later on June 23, she sends me an email. "Hi, i hate to be doing this but im send out refunds to clients that's waited over a month or so due to the fact that i have con prep to worry and i've been slowly burned out with work. I've got a lot going on irl too and I've been stressed about it I don't think im doing this character much justice and im not following the guild lines too well with whats shown on the page. This character's been sketched and colored already so i'll be giving you a partial refund. I Just need your paypal email and i'll send you the full image when i send the money back !" Basically she's decided to scrap the project for her own reasons, but also — by the way — she'll be keeping "part" of my funds as tribute for her efforts thus far. Under different conditions, as I stated before, I'd have been happy to compensate her for her efforts. But the way this was imposed upon me, with disregard for her own incompetence by not completing her end of the deal, seemed to have disingenuous intentions. I sit on this email for about a day, contemplating alternatives and then I arrive at a solution. I ask AshleyZombie to reconsider putting the project on hold until she is able to collect herself and is ready to continue, preferably after "con" season. I was open to a new timeframe, and expressed that I'd be happy to wait. She refused, twice, and it was basically a one-sided conversation. Actually, come to think of it, the entire conversation since day one was very one-sided. I'm not very aware of many one-sided business conversings, but they usually don't end well for the receiving party. A few more emails, and it seems she's actively pushing for me to just accept what she's saying. From her tone, I can tell she's frustrated with my noncompliance and pleading. And to be fair, I am just about as equally as frustrated with her unresponsiveness and authoritative diction. I grind our pleasantries to a halt and let her know my thoughts on what she is trying to do. Specifically that I do not agree at all with her new terms for a partial refund for an item I do not want in its current state, at a price of her choosing. I lay out the barebones of our contract and how she did not complete her end of the deal. As a result, I asked that she consider completing the piece at full price — or that I demand a full refund and that she keep her incomplete efforts. Perhaps to count it as practice work or something to stuff into a sketchbook. I tried my best to be reasonable and logical, also taking effort to acknowledge her "apparent" hardship. But even this was met with incompetence, as she accused me of trying to bully her into not paying. I told her I would consider paying, but under arguably different circumstances. Nonetheless, seeing as how negotiating with her has gone so far, I wasn't optimistic that she would agree to anything else. Then she slaps me with her ToS. Which states that if the client should ask for a refund, and if she is halfway finished with the piece, that her terms would apply as such and a partial refund of "half" of the original commission price. And that would make sense, if I were the one requesting the refund. I even told her if I initiated the refund, I would be okay with paying half. But that isn't the case by far, and the complete opposite is true. She has termination terms, but she's exempt from terminating herself? And because she's broken contract, I don't understand how her terms can still be enforced. That got cherry picked to mean what she wanted it to, and as such she says it doesn't matter who initiated the refund. That if the work itself is halfway done then she is entitled to half of the payment. No negotiations. Had she simply imposed a cancellation fee, she wouldn't be able to enforce it. Our situation wasn't any different. That out of the way, this argument continued for one additional response from her, basically telling me that I'm bullying her, that her ToS are to protect her, etc, and that she will be enforcing her terms regardless of how wrong she was for breaking our deal. So far, I am taking this up an echelon with PayPal. Hopefully they will be able to resolve this issue where I cannot. And if they can go no further, I'll take it to civil court if I have to. It's the principle that's going to cause more harm in the long run, in my opinion. And not just from AshleyZombie, but from other similar-minded people as well. This is what I expected to get. [link] And this is what I got. [link] Still, the issue isn't about worth. It's that the original deal was not honored. We agreed on $100 for a finished digital painting. But instead of that, a new deal was shoehorned into this one, involuntarily, for a partially completed work for half the cost of the original price. Which I never agreed to. However it will be difficult for her prove what constitutes as a "half work," and what justifies "half payment" based on her ToS. Had this been a normal cancellation fee, I'd gladly pay it but... wouldn't you know it, I didn't cancel? Please beware of this artist, and others like her! Proof: Emergency Commissions Post | The original was deleted, saved on archive.org Payment | on PayPal Email conversation [PDF][NSFW?] PayPal case is ongoing! UPDATE (July 11) PayPal has ruled in my favor. The case is now closed! Proof of decision (July 10) I also discovered that AshleyZombie reopened commissions not even a few days after canceling my commission! This means she lied about her reasons for needing to cancel, in stating that she needed time to de-stress, etc, yet just hours later she reopens extra fresh on Twitter. In other words, AshleyZombie is accepting commission slots, only to later cancel any commissions she doesn't want to do while keeping half of the money given to her by clients. Do take note she leaves that part out, as if a full refund was offered. This is beyond reprehensible. Please be VERY aware of this before commissioning her. I'd offer to help revise her refund policy, but for someone to scam their clients like this I cannot bring myself to want to help. My perspectives on AshleyZombie have definitely changed after this discovery, and not for the better. Archive.is link: [Reopened Commissions] Rant on Twitter: [Rant]
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- ashleyzombie
- ashleyzombiearts
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https://artists-beware.livejournal.com/958083.html WHO: Ignri on FA WHERE: http://www.furaffinity.net/user/ignri/ WHAT: Digital art. $180 commission with alternate versions and additional background through my moving fundraiser. WHEN: June 14th (6/14/17), and ongoing EXPLAIN: User commissioned me for a commission through my moving fundraiser. After they approved the sketch, they decided to get a partial refund to buy a similar commission elsewhere to “save money.” After the conversation, I told them I would be giving them their refund in 2-3 business days after the money transferred back into my account from my bank, but they filed a dispute against the invoice and refused to let me properly refund them for the commission when the funds became available. The user approached me wanting to get a commission through my moving fundraiser with an alternate version and a background added to the piece. He sent in an order form with all of his information for the commission, and I reviewed it and quoted him the price of the commission on June 14. He agreed to the price and paid it same-day. FA note commission quote and agreement: https://www.dropbox.com/s/scda3kskug1yisl/AB_Ingri_01.png?dl=0 Paid invoice: https://www.dropbox.com/s/k7h6brggzw59aqw/AB_Ingri_003.jpg?dl=0 Commissioner notifying me of paid invoice: https://www.dropbox.com/s/e1c3bv6ci9ofecy/AB_Ignri_02.png?dl=0 Because of a bigger log of commissions I’ve gotten through the fundraiser, I was able to get the sketches done for him to review the next week. The sketches were done and sent to the commissioner on June 20. He responded positively to the work, so I was confident to continue working on the commission to completion within the next couple days. Sketches completed and delivered: https://www.dropbox.com/s/ykdw77beap7zfy4/com_Weavile2_Ignri_v1.jpg?dl=0 - NSFW https://www.dropbox.com/s/ca3qq5pos1bdtvl/com_Weavile2_Ignri_v2.jpg?dl=0 - NSFW Positive response to receiving the sketches: https://www.dropbox.com/s/wg1cv7nae5tu3fx/AB_Ignri_03.png?dl=0 The next morning on June 21 I received another note from the commissioner stating that he wanted me to put a hold on his commission, as he was waiting to hear back from another artist that was doing a similar piece for him and he was considering requesting a partial refund from me to “save some money.” I responded explaining I couldn’t hold the commission, as the commissions through the fundraiser were meant for the fundraiser only (all fundraiser commissions had freebies for the fundraiser ONLY) and it was going to be ending at the end of the month. I asked him in the same response to let me know quickly whether or not he wanted the refund, as I would need to make time to transfer that money back into my PayPal from my bank immediately for him. His note: https://www.dropbox.com/s/8w5oe7r9w5cchtr/AB_Ignri_04.png?dl=0 My response with two of his questions: https://www.dropbox.com/s/nhgpv85hscs9bu8/Screen Shot 2017-06-22 at 3.07.48 PM.png?dl=0 https://www.dropbox.com/s/jb47h7vncmz73n8/AB_Ignri_05.png?dl=0 This led to a series of notes of him asking me questions regarding the commission, and me responding to those questions as concisely and clearly as possible while asking again if he wanted the refund. I explained to him that the partial refund total would be $140, where the original first version sketch would be $25, and the alternative second version would be $15, totalling $40. I also explained that I wouldn’t be able to continue the commission later, because on top of moving at the end of the month I’m starting a new full time job and having a backlog of commissions wouldn’t be timely or ideal for my schedule. I started becoming uncomfortable with the conversation, and thinking back to his original reason for the refund that I found to be rather skeevy, I decided to explain that I would be cancelling the commission and refunding him for his partial refund he told me he was already considering. FA note chain: 1. https://www.dropbox.com/s/lt3ikfpt6u51yxr/AB_Ignri_06.png?dl=0 2. https://www.dropbox.com/s/q0tb67fj7ek3r69/AB_Ignri_07.png?dl=0 3. https://www.dropbox.com/s/t7jo3thortzcjxg/AB_Ignri_08.png?dl=0 The refund being transferred to PayPal from my bank: https://www.dropbox.com/s/63j36vp3i0zi8vs/TRANSFERFROMBANK.png?dl=0 He responded in defense to having his commission cancelled and refunded (linked above as number 3 under the FA note chain). I responded to this by noting him the completed sketch files that were finished for his commission that his $40 expense paid for, and that I would note him as soon as the transfer for his refund completed and the money was sent back to him on PayPal. After some time, he responded to me in defense once again. His note: https://www.dropbox.com/s/lfq407aao4qhizq/AB_Ignri_09.png?dl=0 I responded to his note clearing the air of why he was refunded and my stance on the situation, and that I no longer wished to continue this topic of conversation and the only notice he would get from me was when his refund was available and that I transferred the money back to him. My response: https://www.dropbox.com/s/rqk5a1ht5hqs1p4/AB_Ignri_10.png?dl=0 He had read it, but never responded to my note. On June 22nd, I came home to find over $100 in the red in my PayPal account and an unresolved dispute issued by the commissioner, stating it was a precaution for “just in case.” My girlfriend sent me money to get me out of the red. Dispute and bank transfer: https://www.dropbox.com/s/9pa0dywv1t25jpk/AB_INGRI_PAYPAL_02.png?dl=0 I contacted the commissioner on FA regarding the dispute. (At the time I referred to it as a chargeback, as I was mistaken. I realized after the fact this wasn’t a chargeback, but a filed dispute with the commissioner. I got confused since the funds had been taken out of my balance and assumed the taken funds = chargeback.) I explained that because he filed it, all the funds for the FULL amount of the commission ($180) were immediately taken from my account, and that wasn’t the agreed upon refund total of $140. I further explained that, because of the dispute, he would not be receiving his refund when it arrived from my bank because he wasn’t entitled to the full $180 amount. My note regarding the dispute: https://www.dropbox.com/s/crm79s1m8ynlo6u/AB_Ignri_11.png?dl=0 Instead of speaking to me directly, I found that the commissioner was using PayPal’s Resolution Center to relay information, so I chose to respond there. Eventually after a brief back-and-forth, he stopped using the Resolution Center and replied to my note on FA. First Resolution Center conversation: https://www.dropbox.com/s/3gcregue1qj2x2r/AB_Ingri_PAYPAL_01.jpg?dl=0 I tried to work with him in resolving the case one-on-one, despite the nature of his replies. I had gotten the refund earlier than expected and explained that I was readily available to issue him his partial refund when the claim was canceled, as I couldn’t refund the agreed partial $140 amount through the invoice if the claim was still open. It was forcing me to refund the full $180 amount. Unfortunately, it didn’t seem like he was willing to work with me. I couldn’t trust that the commissioner would return $40 to me if I gave him the full amount of $180. Conversation about the dispute (I mistakenly referred to it as a chargeback at the time): https://www.dropbox.com/s/edbs1jf05jrwyt1/chargebacknotes.jpg?dl=0 I updated the Resolution Center messages stating I was ready to refund the commissioner once the dispute was canceled. PayPal Resolution Center conversation: https://www.dropbox.com/s/fsagu2pumaqss2z/PayPalResolutionContinued.jpg?dl=0 (The website footer was blocking a portion of the messages, so I had to get snapshots of the comments from my phone and put them to the side of the covered messages.) He never read my last response, so I sent him one final note to give him a chance to comply in the morning (June 23): https://www.dropbox.com/s/hbpv3gmfyvz4tig/finalchargebacknote.jpg?dl=0 On the morning of June 23, the commissioner hadn’t read or responded to any of my notes, so I contacted PayPal over the phone about the matter to see what should be done. The commissioner didn’t seem to want to take the partial refund anymore and seemed to want a full refund (as suggested in this chain of notes https://www.dropbox.com/s/edbs1jf05jrwyt1/chargebacknotes.jpg?dl=0 ). The representative reviewed all of my evidence and information right then and there over the phone, and decided to escalate the dispute as a claim right away on my behalf due to the commissioner’s behavior after I explained the issue with the refund situation. Though I wish it didn’t have to come to that, I did what I was advised to do by the representative and submitted the same evidence to the claim regarding the payment - me canceling the invoice, me stating the agreed-to terms of the partial refund amount and when the refund would be delivered, me delivering the sketches/work done prior to canceling the commission, my notice that the refund was available to the commissioner and him not complying or allowing me to refund him. Basically, every single note exchanged between myself and the commissioner. The representative stated the commissioner could either cancel the claim to accept the $140 refund now, or continue the claim and have to wait up to 30 days for PayPal to review the claim and it would be out of my hands until the investigation was finished and the claim is closed by PayPal. I had hoped he would decide to cancel the claim so that he could receive his refund immediately. He later read my note, but never responded. I looked back at the dispute and found that he had decided to continue the claim for PayPal to review: https://www.dropbox.com/s/dzfciwch5ou0ka8/underreview.jpg?dl=0 I finally did get a response later in the evening, and I responded to let him know of the situation as it stands now: https://www.dropbox.com/s/9wsgn3wuq93spy5/paypalclaimexplain.jpg?dl=0 In hindsight, I believe I was rather defensive myself in my response to his note explaining why I was refunding him. A similar (but much less severe) case happened with this same commissioner in early 2016, which guided my decisions to cancel his commission and my response. I also know now it would have been best to leave the funds in my PayPal account for just such a situation as this. I had been transferring all the funds received from commissions for the fundraiser as soon as the commissioners had approved their sketches, as I was completing these commissions within 1-2 days after the sketches were approved. My thinking on transferring the funds this way was to make sure they were there during the duration of the fundraiser and so that I could organize the funds in preparation for signing a lease and putting down the deposit and first month’s rent on a new home. I’m honestly not sure what to do at this point other than to just… wait? I ultimately only want to be able to give him his $140 partial refund as soon as possible. I’ve been wanting to block him, but I know it would be inappropriate to do so as he’s still - despite this situation - completely entitled to his refund, and I don’t want to cut him off entirely due to that reason. PROOF: Chain of FA notes in order from when the sketches were originally delivered before the commission cancellation to the final note sent to the commissioner regarding the reason for his refund: https://www.dropbox.com/s/fqnxuigtd39b69f/notechain.jpg?dl=0 Chain of FA notes in order regarding the dispute: https://www.dropbox.com/s/edbs1jf05jrwyt1/chargebacknotes.jpg?dl=0 https://www.dropbox.com/s/9wsgn3wuq93spy5/paypalclaimexplain.jpg?dl=0 Quote agreement and paid invoice: https://www.dropbox.com/s/scda3kskug1yisl/AB_Ingri_01.png?dl=0 https://www.dropbox.com/s/k7h6brggzw59aqw/AB_Ingri_003.jpg?dl=0 Artwork finished before the cancellation of the commission and delivered to the commissioner: https://www.dropbox.com/s/ykdw77beap7zfy4/com_Weavile2_Ignri_v1.jpg?dl=0 - NSFW https://www.dropbox.com/s/ca3qq5pos1bdtvl/com_Weavile2_Ignri_v2.jpg?dl=0 - NSFW Dispute with refund transfer and full Resolution Center conversation: https://www.dropbox.com/s/9pa0dywv1t25jpk/AB_INGRI_PAYPAL_02.png?dl=0 https://www.dropbox.com/s/fsagu2pumaqss2z/PayPalResolutionContinued.jpg?dl=0 UPDATE: I had called PayPal and spoke to a representative about the case, and they told me there was nothing more I could do on my end until the claim was closed, or PayPal contacted me via e-mail if they needed any more information. This evening (June 28), I received this e-mail from PayPal: https://www.dropbox.com/s/pg8dwwonrc66xi6/claimemail.jpg?dl=0 I responded to the claim: https://www.dropbox.com/s/ug92hs7046qlhec/claimupdate.jpg?dl=0 I received this e-mail in response: https://www.dropbox.com/s/vedz5or60tbav1e/claimemail2.jpg?dl=0 Hopefully the refund is accepted, he can receive his refund and the claim can be closed. UPDATE 2: I received another e-mail response that the commissioner agreed to close the claim by accepting the partial refund of $140, so the claim was closed in my favor. I've since notified the commissioner that the refund was delivered to him and blocked him. E-mails: 1. https://www.dropbox.com/s/43o1q5fzf9428hu/closedclaimemail1.jpg?dl=0 2. https://www.dropbox.com/s/un6qlp07fc4b78o/closedclaimemail2.jpg?dl=0 FA Note: https://www.dropbox.com/s/efoq411k83k6ayz/closedclaimnote.jpg?dl=0 Hopefully this experience helps others who've experienced similar situations with commissioners, and can see how the process worked for me so it gives some insight on what to expect in case an event like this happens with someone else. PayPal was nothing but pleasant with me and had an absolute willingness to work with me on the matter.
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As a heads up. Looking up their aliases via twitter search shows that they have only changed their handle. the only one that seems to be purged is the pt/pz account. as nothing turns up when you search that handle. these were both found using kirakirakuiin.
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For me personally, this an "everyone here is a bewaree" situation. I agree with everything Celestina said, so I won't re-iterate those points, but my addition is: you also explicitly agreed to doing latex at their specific request, and then later on when you failed to do the agreed upon thing your argument was literally just... "I think this is better." Yikes. I dunno. I wouldn't commission you for that alone, but I'm pretty picky. Kuro's behaviour was rude but in most instances not out of line (just the chargeback thing, that was wildly out of line and poor behaviour). And while I don't think you're not allowed to give another client a heads up about someone else being this unhappy about a shared YCH base exactly, but... I do know if I were in Kuro's shoes, I would be equally really hurt and unhappy to find out you were talking about me behind my back to others. Personally, I'd like to see a snippet of just your message to this other client (none of their replies for privacy reasons), because nothing in the way you behaved during this commission yourself inspired much confidence that it was just an innocent heads up that Kuro wasn't happy... but that's up to you and the mods. Yeah, I dunno how to feel about this except while I hope the disputes settle in your favour because he had no right to do that, I walk away from reading this feeling like I'd want little to do with either of you...
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- kurothepone
- kurodelatexpone
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On January 5th, I had entered into an agreement for a custom texture/skin commission usable in Second Life for the amount of 19k L$ (Approx $75). This was to include a full body texture for both the male and female version of my silver fox character, of which references were provided. Additionally, this project was to include textures for two heads (Canis and Doggo), ears, legs, and implied related typical components. The estimated wait time that was given was 2 weeks. The artist replied via discord on Jan 8th to mention various family-related problems and other issues that was pose a delay, but then contacted me on Jan 10th to tell me the project was "almost done." No WIPs were provided prior to this statement, and I'd seen no work whatsoever. WIPs were explicitly mentioned when we first discussed the project. I was eventually provided some images while out on mobile where I tried to direct concerns about missing or erroneous markings and details. At no point through the process of edits did I approve a final version, as she had also indicated that the "blending" and fur "texture" would be added layer. Regardless, she delivered a "final product" while I was not available to comment or reply, and when asked about it, verified that she felt the project was complete. Inspection of the delivered items showed no inclusion of the male version of the skin. Further, no applier was included for the Canis or Doggo heads. This is especially problematic as the Canis requires one unless a user can somehow manually apply the texture to every single possible animated state of the head one state at a time; simply dragging and dropping the texture on the head only applies it to the specific state it is. This makes the texture for the head largely unusable on its own. The colors of the delivered skin did not match expectations or references, nor did the markings and patterns, especially on the head (at least visible in the single, static 'frame' shown when the head is dropped on the ground). No textures for ears were included, nor were any for 3rd party legs or tail (nor did she even ask which of any of these I wanted to use). Genitals were crudely painted on the female body skin, which are entirely not necessary (and conflict) with the 3rd party body that I had stated I use; this was not a detail that was requested, nor were they shown on the few WIP images I did receive. When confronted and asked whether this was supposed to be the final version, they replied with "yup" and a laughing face, then took insult when I attempted to express my dissatisfaction with the result or pointed out missing components, including making a statement of "I don't cater to customers who insult my work." They claimed several times through the resulting conversation that I "approved" her work, but after repeatedly disagreeing with her on that, she went the route of implying that my lack of immediate response or not telling her to stop was considered by her as approval. The notion that a customer can be busy at work, driving their car, or otherwise being physically unavailable to comment and have that used as a substitute for explicit approval should be cause for alarm for any potential customer. A refund was requested, even partial, to which the artist immediately stated "in my tos it states once a product is done I don't offer refunds." This notion is in dispute as I did not accept or approve of a finished state of the project, nor did we ever agree to any "terms of service" anywhere in our conversation. The user has blocked my communications with them on SL, Discord, and Twitter, refusing any possibility for further contact. I have deleted the items from my inventory, as well as any items they were applied to as part of my own agreement regarding this issue. A fraud report has been filed with Linden Labs. Screenshots:
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- shantayz
- lillyandrina
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10/30/23: I initially purchased a custom fursuit collar from RegallyWild, in-person, in the dealer's den of Furpocalypse 2023. I was out of fursuit while looking at the collars in the den. The vendor overheard me say to my partner that, while I really liked one of the collars, I didn't think it would fit on me when I was in suit. They suggested I purchase it, take it back to my room, try it on, and return it if the fit was not correct. I did this and found, as suspected, the collar did not fit, so I returned to the vendor's table. When I arrived for my refund, the vendor suggested that, rather than refund me, they'd prefer to custom make me a new collar - same pattern and materials - and ship it to me after the convention was over, with the shipping being at their expense. I thought this was very generous and agreed. I provided my name, address, and contact details, which they wrote down in front of me, and I handed them back the too-small collar while they kept my money via credit card transaction. 11/11/23: About two weeks later, I had not heard from them, so I decided to reach out via email. They responded almost immediately, verifying my recollection of events, and letting me know they'd been sick and promising the order would "be heading out next week." Since a specific timeline had been provided, I was looking for follow-up in the next week. That didn't happen. 12/02/23: Three weeks later, I reached out again. I was concerned because I knew I'd be out of the country for a few weeks and may have had to arrange for someone to receive my mail if a package was going to be delivered. This email received no response at all. 12/18/23: Two weeks later, despite being out of the country and in a vastly different time zone, I tried reaching out again. This time, they replied the next day, saying that spikes for the collar were out of stock - odd, since they were supposedly ready to send it one month prior. Strangely, they also offered to send "the rest of the order" before the collar. The collar was the only thing I had purchased, so this was confusing. Since there were no other items to be sent, I told them I was fine to wait for the collar to be completed, because I saw no other option. Also confusing was that one of the emails referenced providing a phone number, but there was no phone number in the message at all. This would be the last time the RegallyWild ever spoke to me. 01/26/2024: Around five weeks later, I was back in the states and had not heard anything. I reached out again, and additionally requested the phone number they had previously offered to provide. This email received no response. 02/01/2024: Due to the complete lack of contact, I followed up more quickly, one week later, requesting a status update. This email also received no response. 02/06/2024: Five business days later, I reached out again. As it had now been nearly two months since they had responded to anything, I felt my only course of action was to request a refund or initiate a chargeback. I know chargebacks can be hard on small businesses, so I felt I owed them a chance to correct the issue before contacting my credit card issuer. This email was not responded to. Unfortunately, I was unable to initiate a chargeback because I had provided them with too much leeway. My issuer would not dispute the charge because it was older than 90 days and neither would Square, RegallyWild's payment processor. 02/15/2024: About two weeks later, I noticed they had posted new work on Twitter. In desperation, I looked to try that avenue to contact them, but they had their DMs closed. I tried replying to the post, which went unanswered. At this point, I presumed maybe something had happened to them or they had gone out of business. 05/24/2024: Nearly six months after their last contact, I noticed RegallyWild running banner ads on FurAffinity. I followed the ads to their website and learned they were still taking orders. This prompted me to reach out again one last time. This, of course, also went unanswered. 10/24/2024: It has now been just shy of one year - fifty-one weeks - since RegallyWild took my money and gave me a year-long headache. Recently, I've had another burned customer of theirs reach out to me via Twitter DM asking if I'd had any luck getting in touch with RegallyWild. Their experience was, unfortunately, much the same as mine. I've since learned RegallyWild will be vending at Furpocalypse - my local, home con - again this year. So, I feel it's important to get a warning out about possible issues with this maker in advance, in the hopes that no more customers will have the same issues that I have.
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Commissioned art and YCH purchase on 5/24/2023 This Beware does contain NSFW elements, All communications were handled in discord After some difficult communication due to a language barrier, we finally came to an understanding and payment was sent These are the two payments through boosty, one of these is an error as boosty charged me twice. Here is the YCH that was purchased along side a REF sheet slot Here is the initial communication between me and the artist, it took a while to come to an understanding but we came to agree that its two ych slots and one commission if they are able to get boosty to send me a refund for the extra $200, knowing boosty from my perspective they is no way to really get a refund unless i want to get my account banned by doing a chargeback as in their eyes it would be considered fraud from some of the other cases i have seen They made an announcement on their discord saying that they are burned out due to them working on furry art and would prioritise working on working on human art if some of the people in their discord would like that instead So five months have passed from the initial commission DM's so i sent a DM in discord to see if they have a trello to see where i am in the queue, they apparently do have one but they keep it in private access and its supposedly in their language (even though i could work it out with a translator) in addition they state that the art would be worked on in november, After two months have passed including november which was the supposed date that the commission's was being worked on, so i sent another message to see what is going on... and no response, i waited until january to send another dm and still no response (image includes overlapping DM's from earlier images) I gave them a warning that if they continue to ghost me, i will be forced to look at my options such as posting an artist beware, after i gave them the warning they responded with this reasoning for their absence despite them streaming on twitch days prior Image includes another member of the artist's discord who also became frustrated with how long they are having to wait Due to the nature of this i decided to give them time to sort things out on their end and continue to wait, i waited a week as they would supposedly be working on art and sent another DM, they still did not reply, I then waited until this February to send another message and still no response still no message from them to as of typing this 2/26/2024 Here is their twitch activity for this month and prior They seem to be working on art for themselves such as emojis for their twitch discord and personal pieces it even seems some some of the newer streams are missing
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Back in May 2023, Aslley had finished a YCH I had a slot for. It was very late. It was a valentine's couples YCH that I had originally requested and paid for 9th Feb 2023. I have had late commissions before so I didn't think much about it. When I finally got the finished YCH in 5th May 2023, they also said that they were doing a promotion for a half body commission. I did like the work of the YCH so I was happy to think about a scenario and discuss. A final amount and scenario was agreed upon with payment settled on the 10th of May 2023. But afterwards there were no updates, so I reach out on the 3rd of June for updates and was told that they were busy with Pride YCHs and so unable to work on my commission and also tried to sell me a Pride YCH which I declined or knew anyone that would want one. Again no updates. So I reach out in September 8th, September the 30th and October the 8th. All of which had no replies. With Paypal's 180 days buyer protection coming up. I then started the chargeback process on the 18th of October 2023. Later that day I got a refund and an update by Aslley later that day. Saying that the Twitter DMs were empty and could only see my messages on PC. Said that they have ADHD, a spreadsheet to keep track of all open commissions and family issues in the last month. But said they would still be interested in working with me. To which I replied if you an start working on it ASAP, within the week then sure. I'll go ahead with the commission again. So I paid via Paypal again on 16th of November. I also added them on Telegram has they said it was a better way to get in touch with them. They also tried to sell me a Halloween YCH as well which I declined. For this new cycle, got a message the 16th that the next steps was the sketch. On the 17th November, got a message asking if I was interested in a Christmas YCH. But I said let's work on one commission at a time. Knowing they struggle with ADHD, the last thing I would want to give is multiple commissions and would rather let the work on one commission at a time. This conversation around the Christmas YCH keeps going onto the 23rd of November. Being keen to keep this commission quick and aware that it's now been more than a week getting any sketch. Reached out on the 28th & 30th of November and 65th of December 2023. Got a reply on the 6th of November saying that they were busy with family. But would be able to show a updates the day after. Nothing appeared the day after and I reached out the 14th, 16th and 19th and got a response on the 20th of December. But again no sketch or any updates just 'what are the next steps with approving a sketch'. With Christmas now in fully swing I held off until the 2nd of Jan 2024 to ask for an update as in the screenshot before. Again on the 6th and 21st of Jan will no response until asking on the 1st of Feb. And got a response. Said they were in hospital was finally got a light sketch. Just outlines, no expressions or anything to make it identifiable as my fursona. Had some back and fourth about amendments. And I gave the go ahead ono the March the 4th. Reached out on the 4th, 12th and 19, of March and no responses. But this time they weren't delivered. Only sent. At this point, life got a bit hectic and busy so I forgot about it. I also usually have a calendar reminder about the Paypal 180 days buyer protection, like for the last one. But this time, I accidently put it a month later than I should've. I remember about the commission and asked on May the 20th for any updates on the screenshot above. And no responses. Unfortunately but this time, the 180 days was out by 4 days so I was unable to claim a refunded anymore. I've also reached out on Twitter on the 20th of May but no reply either. I have also sent an email in early June 2024 but with no reply. If you think about the full picture, I've requested a commission and paid for the 10th of May 2023. A year on, there is a sketch that only has an outline. No expressions or identifiers of my fursona. A lack of updates and communications. But would heavily promoting other YCHs even though not completing the current commission. Tried reaching out on Twitter, Telegram and email and got no responses. But there are still active on Twitter, making posts and retweeting and 'last seen within a month' on Telegram.
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Hi Flucket, thanks for the comment / update; I can confirm that I did receive an email from Kino relaying pretty much what you said, which I do appreciate. Before I was sent that email, I received one wherein Kino asked if I could email them on their next paid day, to remind them to send some, if not all of my refund. I was, at the time, frustrated that the onus was put on me to reach out first once again, so this potential solution really and truly is appreciated. That being said, I can only reiterate Rikki; that this should not have needed a third party getting involved to help this matter get settled. I’m bummed out that things escalated to the point where I felt I needed to post on a pubic forum but it seems that it was necessary to get the ball rolling a little quicker. Furthermore, while I am thankfully in an okay place financially, my heart goes out to the others who are also waiting on their refunds, especially if they are not in the same position as me and were given a date to expect the refund, only to not receive it. Also, while I appreciate the quote from them, I know for a fact that they aren’t shitty at responding or need to get better at doing so, as I have commissioned them previously-- though, messaging then was done via twitter. There was one lapse in communication during that particular commission in which they gave me a heads up, stating they were working on a project and were not able to prioritise comms for a while. Once that project was done, they messaged me updates without issue. If the current lapse in communication is because Life Happens or even because the past two years have been terrible and chaotic for pretty much everyone the world over, like I said, I completely understand. I just wanted to be afforded common courtesy or even be told ‘message me on twitter, as I check that more often’. One of my worries of using AB was that people might misconstrue what I have said / make assumptions about my post / dogpile me. I know you have done none of that but I feel like I need say this regardless; that nothing in my initial post above is said with any kind of malice. I merely wanted to let people know that Kino is currently not the best with communication and to keep that in mind when commissioning them, so that people can manage their expectations accordingly. And to @rikki ; thank you for your replies to Flucket. They’re succinct and I honestly don’t think I could have found the words to say it better myself.
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- kinodraws
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https://artists-beware.livejournal.com/956264.html WHO: Remix Angel Dragon / Nightwolf Costumes WHERE: Facebook –business page apparently deleted; tags/links to business page are broken, did most business through personal page FurAffinity - http://www.furaffinity.net/user/nightwolfcostumes (business, has been cleared out and no submissions are in gallery) Furry Network https://beta.furrynetwork.com/nightwolf/ Twitter https://twitter.com/remix_dragon WHAT: Full digitigrade fursuit valued at over $1800 USD , fleece hat valued at $25 WHEN: Dec. 2014 (when first payment was sent) to present (suit was paid in full May 2015) Read below the cut EXPLAIN: I first commissioned Remix for a fleece hat of my Dutch Angel Dragon character back in September 2014. In December that same year she opened for fullsuit commissions so once again, after seeing her previous work decided to commission her. It was agreed upon that the fleece hat I had previously ordered would be sent along with the suit once it was done (however, I had never seen any shots of a WIP or even a finished hat). We agreed on a payment plan of 25% each month until the suit was paid off. January 2015 I sent her a payment of $450 USD(via Friends and Family to avoid the conversion fee, I was told -strike one on me) then mailed a DTD, a pair of shoes and a hand tracing. As soon as the next month rolled around I was messaged for the next round of payments, but I had to adult (to put it simply) and told her they may have to wait, in which I was then told if I didn’t pay I’d lose my commission spot but that she also wasn’t going to do that. I was able to pay her toward the end of February when things ironed out. Paid her again April 2015 and asked about a possible completion date of Anthrocon 2015. Was told she would start working in May after the last payment was sent. The last payment was sent in May 2015, and work began. We talked back and forth about furs and measurements. It was revealed that the suit would not be completed for AC ’15 but I told her I was fine waiting. September rolls around and we’re still waiting on fur. No other WIPs, such as foam work, were shown. She also asked to keep our conversations between her business page and myself instead of her personal one, but this transition never happened and we continued talking for another year on her personal page. Communication stopped Nov. 2015. After that I’d heard nothing from her again until April 2016. In the meantime she was posting other suit work and finished costumes, as well as sharing excitement over having a character of hers made by a popular maker. April 26 I am finally shown my first WIP picture: the handpaws. In May 2016 I received another WIP photo of the tail. After that I was told she couldn’t finish the bodysuit because my DTD had somehow fallen apart and was full of holes, thus requiring me to send and make another one. I didn’t hear anything for a couple months while the artist went to Eurofurence, despite seeing her post a redo of her own personal suit as well as more work. I messaged them August 20th to ask for updates and was told they were still settling in from the con and wanted another week. I reconfirmed sending a new DTD and was promised extras because of the wait. September 2016 I am notified that they received the DTD, but still no new WIPs. Finally, in October 2016 they send me an invite link to a telegram chat they had created to keep all their customers informed. This is the last time we spoke over Facebook messenger. After the move to Telegram I no longer received any updates regarding my suit, but the artist continued to show off work on other suits, her own suit being made by a popular maker and mention things going on in her home life. She mentions she will have four more hands in the studio to help her with suit work. November she posts another finished head and mentions she will change my sculpt to match that one- keep in mind I have yet to even see any WIP shots of a head at this point. Halfway through November she posts more suit updates but no mention of mine, just alludes that everything they have been working on will be shipped out. There's talk of having everything shipped in time for Christmas, yet still no mention of my commission. Updates in January are sporadic, she's posting that she's sick and disappears for days at a time or even a week. January 23rd she tells us things have gotten worse since she worked instead of bedrest so she's stopping for a while. February she lets us know more about her health, and because of this she is stopping all work, and no refunds are going to be given to anyone. She calls in another person to speak on her behalf and again states there will be no refunds, and to sympathize with her as it is a very difficult time for her, we have options, take them or leave them. I stated my case to this new person, first in the chat then in PM, explaining that while I understand the severity of the situation I can’t just walk away from that kind of money, especially where no other WIPs had been sent since May so I couldn’t even be sure the suit was that close to being finished. I even offered a partials refund of $1200 to cover the material costs and labor already put in and her “spokesperson” stated no, no refunds at all, and “this is the risk you take when commissioning”. They finally do agree on a $1200 refund, as a payment plan, and that they would ship me the parts finished and the remaining fur that I could then take to another maker. I was told I would get a track and trace (tracking number) when it shipped, and the first refund payment was due to start in April 2017. Towards the end of February I reached out to this person again for an update and was told they'd get back to me. I haven't heard from them since. It is now nearing May 2017, and I haven’t received a tracking number, my package, or even a cent of a refund payment. Inquiries to Remix herself are met with “I don’t have the money to refund you, I am ill,” and when asked about the package I am told her father shipped it and she would get it from him as soon as she could. I never have, and my messages are now going on ignored. The Telegram group for her business is now shut down and any business pages relating to Nightwolf Costumes are now wiped clean. Meanwhile, Remix posts actively on Twitter about her upcoming fursuit from a large maker, which as of this writing has been finished and is being shipped to her. She is also very active in a telegram chat for Dutch Angel Dragons, that I am also part of. I warned her about writing an artist’s beware if I wasn’t given the tracking number, and I have yet to get a response from her other than “I’m ill”, so here we go. I know I have a slim to none chance of ever seeing my full refund back, or even the fur. I know I shouldn’t have sent the money without an invoice, or without ticking Goods and Services. I learned the hard way, and I’m hoping others don’t make the same mistake I did. I'm posting this to not only warn people about what happens when invoices and paper trails aren't made, but to also stay away from this person, even if they get back in the business. PROOF: All aforementioned and linked screenshots. ADDING: At the beginning of May Remix reached out to me and asked for my email and phone number – she was referring me to a third party to get this resolved as soon as possible. As of this writing I have heard nothing from her or this third party. I reached out to her May 14th asking if she’d heard anything from that third party and I have heard nothing since. 5/26/2017-ADDING MORE: A rather lengthy response from the maker: here here here here here here here here here here here here I've also been called out on Twitter by Skypro herself, my name isn't used but it's passive agressive enough that I can figure out it;s about me. Note that not once in this entire beware have I ever said I'm insisting Remix finish building my suit. All I've asked for is my refund and the supplies to take my commission to a different maker. Proof is here. 5/27/2017 Woke up this morning to a messge from Remix, with photo proof she has shipped two boxes to me, and a refund via Paypal of $1,080 ($120 was witheld to pay for shipping). I had tried to be reasonable and suggest a payment plan again to make it easier on her but she refunded the full amount. I'd consider this mostly resolved, once I get the boxes in the mail and find what she sent is as she described (all the work she was able to finish, plus the remainder of the materials) I'd say this could be completely resolved. 6/8/17 I came home from work to find that two boxes had been delivered, but they required a signature to be turned over to me (they had been delivered at 9 am, I didn't get home till 6 and I live alone). I was away all weekend so I was only able to pick them up today. Frankly, I'm disappointed. I was told I would be getting handpaws, a tail, feetpaws, and a half sewn bodysuit, plus my fleece hat and materials to finish the suit. Instead I got no hat, handpaws that barely fit my hands despite the hand tracing I sent her, a pair of foamed feetpaws with only one showing the carving process, a tail that isn't even backed and closed up (basically unwearable), and a barely even sewn bodysuit, many pieces still have pins holding them together. I also received both DTDs back (one was cut up to make the fur patterns) and almost all the fur used to make her (I don't have the brown or the green used in the tail). I'm disappointed, largely because I was led to believe more work had been done than this when I agreed to a partial refund but also because any quotes to try to get this finished are going to be through the roof, there's still so much work to do.
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https://artists-beware.livejournal.com/900218.html WHO: Peridotkitty http://www.furaffinity.net/user/peridotkitty WHERE: Furaffinity.net and Skype WHAT: 42 page comic with a Cover ( $1500/$3150 paid ) WHEN: June2015- Present(March 2016) PROOF: All payments First payment (Jun 14 2015) Second payment (Jun 28 2015) Third Payment (Aug 13 2015) fourth payment(Sep 29 2015) Incomplete cover work(From Peridotkitty's Trello): [COVER] NSFW Incomplete comic work(From Peridotkitty's Trello) [COMIC WORK][COMIC WORK 2] EXPLAIN: I work on an anthology comic project with my fiance which is set to be published. Both of us work on comics for this as well as hire other artists. Artist hired receive a retainer fee( I pay this) to start them off before moving forward. With hiring artist we also gather funders to be a part of the comic. There were three funders for Peridotkitty's comic (names are hidden at mods' request) Funders were invoiced through my paypal (I work under LLC) and funds were sent to the artist.Payments for hired artist were sent monthly until the full project amount was paid unless the artist failed to produce enough progress in a timely matter at the funders discretion, that progress being a minimum of 2 completed pages per month. Now if certain uncontrollable life situations occured, we are understanding and funders are notified of what's going on to give the artist appropriate time to recoup and catch up. If the required progression does not occur, then a refund is requested. Bi-weekly check ups were also required in order to make sure proper progress had been made and to keep the funders happy. Help to the artist for anything was always offered and provided if needed including editing, storyboarding, and scripting. The Beginning---------------- May 2015-June 2015 Discussion was made with Peridotkitty about the comic and how it would work out through furaffinity and eventually moving to skype.( Sadly,my notes will not appear past 1350 notes but logs are available [1][2])The agreed price was $75 per comic page(total of 42 pages) and a cover for $3150. During this process the idea of funders came about. Three were found and the retainer was sent on June 14th and a second payment on June 28th [SKYPE LOG 1][CASTING JOURNAL]NSFW More discussion was made about the comic and the script completion [SKYPE LOG 2] [SKYPE LOG 3] Sent another payment on Jun 28 [SKYPE LOG 4] July 2015-August 2015 References of the cast were provided in Peridotkitty's shared dropbox folder for the comic during this time. Conversations were friendly but quiet for July as my fiance and I were prepping for Anthrocon. Peridotkitty was contacted a bit about the dropbox progress folder set up for the funders which we shared with them to see the project progression. [SKYPE LOG 5] Anthrocon came and went and there was little communication regarding the comic until August 6 [SKYPE LOG 6] [SKYPE LOG 7] Correspondence during this month became harder and I believe this is due to Peridotkitty's Patreon and her owing a lot more work due to it. I was understanding of this and explained this to the funders.Another monthly payment was sent to her. [SKYPE LOG 8] [SKYPE LOG 9] No major progress was made to her sketches. September 2015-October 2015 At this point we became worried. I started to inquire about whether she needed any assistance with her pages.Attempted contact was made and became more difficult.No progress other than the sketches for the first couple of pages were done and Peridotkitty suggested that her public trello should be linked to the funders to keep their minds at ease. [SKYPE LOG 10][SKYPE LOG 11] [SKYPE LOG 12] [ SKYPE LOG 13] On September 25th, project structure was being changed where the freelancers were to sign a contract. Peridotkitty read the contact and found it to be fair. There was a tiny error in the contract (Wrong comic title) but was edited. (Contract will not be linked unless requested).Terms of the contract required a minimum of 2 completed comic pages monthly, withholding of monthly funds if progress was unacceptable yet gave the artist a chance to catch up in a timely manner before being fired and requested a FULL refund. PeridotKitty was set to fax the form...but she was told to wait until further notice due to the high cost of collecting faxes from kinkos. [SKYPE LOG 14][SKYPE LOG 15][SKYPE LOG 16] There was little to no response from Peridotkitty during October regarding the project and the funders were starting to get more agitated .On October 15th, she sent me a message that she had gotten a job which would take away more of her time [SKYPE LOG 17] November 2015-December2015 During November I hired my assistant Carmel in helping with correspndence with the freelancers. Communication became more sparce and Peridotkitty was spending most of her time doing other commission work and streaming. [SKYPE LOG 18] On November 15th, I dictated a note to Carmel to send to Peridotkitty seeing as contact with her through skype was becoming a major issue. In the note it was discussed the worry of the funders for the lack of progress and that monthly payments would be withheld until proper progress was made.[CARMEL NOTE 1] November 18th, Peridotkitty got back to me about withholding funds. During this discussion she also talked about making turnarounds for the characters. (Please note that this is not part of the project but her own doing). She even mentions that she was still refining the first page of the comic after months. [SKYPE LOG 19] November 20th, Peridotkitty was contacted again about the contract and the possibility of mailing it.Peridotkitty never provided the needed information. Afterwards the skype conversation fell silent. Rook dictated to Tia more notes to her on November 27th and two in December. [SKYPE LOG 20][CARMEL NOTE 2][CARMEL NOTE 3][CARMEL NOTE 4] January 2016-February 2016 Funders were pretty much unhappy with the major lack of progress and were ready to ask for a full refund. Contact was attempted again on January 4th with no response. Another note was dictated for Carmel to send to Peridotkitty stating that this is the ultimatum to keep her job. She was to complete the first 3 pages of the comic by the end of January and the next 3 by the end of February. Peridotkitty got back to me on January 11th and requested color armor references for one of the character as not having that stopped her progress. [CARMEL NOTE 5][SKYPE LOG 20] January was a rough month for us due to personal matters and getting the colors took longer than we expected. They were added to the dropbox folder on [January 28th] and because of this she was given more time to work. She had to finish the first 3 pages by the end of Febrauary.But it must be said that during the month of January, all of her sketches for the first 3 pages were not refined as seen in her progress folder and in her trello. Not even inked. Flats were added to the cover but it still wasn't done. Peridotkitty gave more excuses which we tried explaining to the funders...but their patience was pretty much over. [SKYPE LOG 21][SKYPE LOG 22][TRELLO 1: COVER]NSFW[TRELLO 2: COMIC1][TRELLO 3:COMIC 2] The pressure was on during February and I desperatly tried to get in contact with Peridotkitty. [SKYPE LOG 23] March 2016 In this time frame of 9 months she added flats to the cover and did incomplete sketches for the first 3 pages. Not a single page was completed. We decided to terminate Peridotkitty on March 20th and asked for a refend. During this correspondence Peridotkitty kept making excuses that not all of this was her fault and that blame should also be placed on me . I was patient, I was understanding, and I defended her when talking to the funders and kept them informed of her life situations but the lack of major progress after months was enough.She had the resources to do what she needed to do but didn't. She mocked me for paying in advance, for not having a signed contract and my overall position.The question of a refund was not responded to. What ensued was the following conversation: [Firing note 1] Initial termination note [Firing note 2]Peri's response. She takes little responsibility for not doing the work and adds the blame on me. [Firing note 3] [Firing note 4] [Firing note 5][Firing note 6](Question about refund. Peridotkitty did not address this) [Firing note 7][Firing note 8] [Firing note 9]Peridotkitty's attitude quickly shifted [Firing note 10] [Firing note 11] Her last response in regards to a journal I made which has nothing to do with this transaction. [Firing note 12] My last note to her where I cut off communication. I honestly had to step away. All correspondence has since ceased. On March 21st I filed a claim with paypal. Sadly only $700 of the money could be disputed. The claim was [closed on March 23rd] as Peridotkitty told paypal that ALL work was completed up til March and that I was just being an unsatisfied customer.This was through a phone call and we are requesting an email of what she said to post here. Paypal did not contact us to hear our side when making their decision so I filed an appeal. March 24th, our appeal was also closed and none of the money will be sent back. I am not fully blameless and there are things that should have been handled better. I dont think there's much of a legal standing in regards to the new contract...but that doesn't justify keeping money for work not completed from 3 people.A partial refund would be fine but after her insulting responses towards me I felt that I wouldn't be able to get a decent conversation out of her. Funders were notified of the loss and have been understanding and I am more than thankful for this. This is a huge lesson learned.I accept any critisim on my part to help me in my dealings in the future. [EDIT]------------ March 23, 2015 I forgot to add the final note she sent me in response to Firing Note 12 [Firing note 13] March 25,2016 edit Firing note 3 above has the wrong link. Correct link is below. [Firing note 3] March 26, 2016 update---- Peridotkitty has posted her side of this situation here and on her FA . Apparently her fiance was the one who sent the malicious notes against me (Firing note 9 and onward). Whether I believe it or not is another thing.I have discussed with my fiance the possibility of a repayment plan and she has left a message to her. "Rook was unwilling to deal with you at all... seeing as how an apology about how you or 'your fiancee' acted at the end; I'm sure everyone here can understand why. I wonder why you didn't put those up there so your fans can have context on why he stopped communicating with you all together. But if you are serious, it isn't about paying him back, it's about taking care of the 3 funders. He is willing to let you set up a payment plan of a reasonable monthly amount to the 3 funders. You can contact me for their information. He says you can pay back one their 575 and the other their 600 for a total of 1175. And that he will settle up the remaining balance with the 3rd funder himself writing off that amount as service rendered. It's more than you've done but he's going to make a show of faith as well as responsibility. He would like you to publically keep track of the repayment to those two funders, he also wants them to get the full 600 and 575, so you would be on the hook for the transaction fee amount as well." March 26, 2016 update 2---- Terms have been agreed to and Peridotkitty has been given the funder' pages to get their paypal information.Monthy payments are being scheduled. Although these terms have been agreed upon, I will not mark this post as resolved until both funders are completely refunded. I will be handling the 3rd funder's refund myself.
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I managed to talk to the artist and reach a solution satisfying for both of us, the artist can indeed be hard to talk to however my situation wasnt helped by a "friend" of mine who had a personal drama with the artist and caused me to approach them not in the friendliest and most open minded manner (probably wouldve reached a solution earlier if not for this person). After them leaving my life i approached the artist in a more friendly manner and in private written and voice conversation we have discussed our problems and i have learned of many private obstacles she faced in the time since the order was put in. For anyone else waiting for commissions from her or having a hard time talking to her i can recommend messaging her partner who is much easier to talk to and also is her manager and motivator. He helped a lot. If i reached out to him earlier i probably wouldnt have made this post as it wouldve been unnecessary. https://www.furaffinity.net/user/senntinel https://t.me/senntinel
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https://artists-beware.livejournal.com/910500.html Included are links to screenshots of the journals etc in case of deletion. WHO: soaru@dA (old account) / hatchimi@dA (new account/formerly Dollrot) WHERE: http://soaru.deviantart.com/ http://hatchimi.deviantart.com/ WHAT: Digital art - Pixel icons x4 - $40 total (+paypal fees) (92 total icons owed to others on her to do list) WHEN: Soaru had claimed to have been diagnosed with Carpal Tunnel Syndrome in early May 2014. We were all very understanding of her situation and that there would be delays with her commissions. ( https://i.gyazo.com/2d18a1584409cebc7fd6d15f3f87241e.png journal link: http://soaru.deviantart.com/journal/Carpal-Tunnel-Diagnosis-453965909 ) and then another notice to commissioners: ( https://i.gyazo.com/cda7fca79f835063a19bd737fd96fc10.png journal link: http://soaru.deviantart.com/journal/Attention-commissioners-454227201 ) I first noted soaru about the icon commissions on July 17th, 2014, then the agreement was made and I sent the payment the same day. (see screenshots in ‘proof’) Soaru had then made a journal on July 26th 2014 to state that she had unlimited pixel slots open for the summer ( https://i.gyazo.com/ff5ccf459452bb685191edc39e486352.png Journal link: http://soaru.deviantart.com/journal/work-work-work-470968786 ) Unlimited slots never being a promising sign, but I am a patient person, and didn’t think much of it at the time. A few more updates regarding soaru’s recovery and commission progress were posted between August 2014 until August 2015 (I will get into these in my explanation below). The final update on August 25th 2015 was about her recovery and any updates for commissioners, and since then the account has been dead. PROOF: commission note paypal transaction EXPLAIN: As stated above, soaru had been diagnosed with Carpal tunnel syndrome. She posted a journal about it on May 14th, 2014 and continued updates on her situation. When soaru had opened commissions, I sent her a note expressing my interest, and the agreement was made on July 17th. I sent the payment the same day. On July 26th 2014, soaru posted a new journal stating that she had unlimited pixel slots open for the summer, ( https://i.gyazo.com/ff5ccf459452bb685191edc39e486352.png Journal link: http://soaru.deviantart.com/journal/work-work-work-470968786 ). I didn’t think much of this at the time. On August 20th 2014, Soaru posted a commission update ( https://i.gyazo.com/1b08df12e524cd8658c41b2a8160a8c6.png journal link: http://soaru.deviantart.com/journal/Commission-update-476955835 ), stating that she was working very hard on completing her commissions right now. She asks for our patience due to work and having to take breaks because of her carpal tunnel. I was in no rush for my commissions and only wished for her recovery, as I really couldn’t imagine how awful it must be to suffer from carpal tunnel as an artist.. She adds “I did not forget about your commission, don’t worry.” The next update was on October 6th 2014. Soaru states that commissions are now closed for a good year or so. She tells us that she is very busy with work, so commission progress is moving very slowly, and apologises for the wait. I can appreciate that she is going through hard times, so a few months isn’t much to wait given her situation. “I will not update you on how your commission if coming along because there are too many of you to note. I assure you I WILL complete the commission as soon as possible. So please be patient with me. You will receive your commission when you get it.” And no, I have no idea as to when you will receive it, and for that I'd like to apologize. I also won't be providing any refunds. You will get what you paid for.” I’m a patient person and I could appreciate that taking unlimited slots as there would be a lot of people on her to do list, but looking back now, not receiving any kind of progress report on how your commission is coming along is a pretty bad sign as well as stating that you have “no idea when a commissioner will receive their commission.” But again I was willing to wait and a few months wasn’t anything to complain about given her life situation. (https://i.gyazo.com/83b4d48b277187c21701d02963b5f5f7.png journal link: http://soaru.deviantart.com/journal/Commissioners-PLEASE-READ-486724217 ) Between October 2014 and February 2015, there was no real update on soaru’s commission progress or her condition. Apart from posting a journal in December asking if her commissioners would mind if she used her new base for their commissions or not. (I requested to stick to the original base I had ordered as it fit my characters better). ( https://i.gyazo.com/934a152cd6297a6082aef184dc9e00f3.png journal link: http://soaru.deviantart.com/journal/Question-for-people-who-have-commissioned-me-498366584 ), though you could hardly call this an update. Finally on February 10th, 2015, soaru posts her public to-do list and an apology for the delay with her commissions. (https://i.gyazo.com/67931c13a0edf8575e38623994e9681c.png journal link: http://soaru.deviantart.com/journal/TO-DO-LIST-UPDATED-PLEASE-READ-THIS-OMG-512941211 ) On this list there are a total of 96 commissions yet to be completed. At the time, I simply thought she’s stated many times she is working hard to get these done so over the course of months hopefully her list will get shorter and shorter, and she will get through these and can look past this tough time in her life. The next and major life update was posted on July 13th 2015: ( https://i.gyazo.com/8e096687c3b8c8bc92baef371ba68a41.png https://i.gyazo.com/7e8bc4738ff1ea001597797b8e525eec.png journal link: http://soaru.deviantart.com/journal/Life-Update-ADDED-546016180 [screenshot & link to updates journal linked at the bottom: https://i.gyazo.com/12e87e334c506d2f8477ef92f83e50d7.png journal link: http://soaru.deviantart.com/journal/updates-447349674]). Soaru talks about how she realizes how unhappy a lot of her commissioners are with her services, her surgery and the date being under negotiation, and that she has been going through recovery. “I'd like to assure ALL MY COMMISSIONERS that I am not running away with your money. I WOULD LOVE to provide refunds to all of you, I cannot stress that enough. But I simply do not have the funds to do so. I know I've already asked you all to be very patient with me, and some of you have and I'm very grateful for that. I do not expect everyone to be understanding of my situation financially/mentally/physically, but you WILL receive your commission.” Her last update and sign of any activity on her account was on August 25th 2015. ( https://i.gyazo.com/0153602488fb599d70ff0bb7bad6a9fa.png journal link: http://soaru.deviantart.com/journal/Recovery-Update-556158826 ) A promising recovery update stating that soaru’s wounds are healing well, she still experiences some pain but it should disappear soon. She says she should be able to start commissions mid-September. She says she’ll be sure to post a journal update, as well as join.me streams of commission work, and finally that “You will also be provided with WIP's of your pixel so you know I'm actually doing your commission.” I cannot speak for everyone on her list but I have not received any kind of work in progress shots from soaru. Since then, soaru had provided no updates about surgery dates, delays, or any kind of work in progress to assure people that she was indeed trying to work on these commissions as she had been stating for the last year. Many of the comments on her page and in her journals talk about the lack of any kind of update given the situation and the wait for all of her commissioners. Soaru is even ignoring notes and comments from her clients. Many of the comments urged her to think about trying to refund even just a few commissioners to lessen her workload and to just resolve the situation as quickly as possible. Soaru also states that once her recovery is over she will be working her hardest to finish all of her commissions in response to another comment. I tried to note her back in January: ( https://i.gyazo.com/cf393ed24d2d8fe08285099283e79359.png ) to ask about changing characters since it has been so long that I had forgotten who I had even requested, but there has been no response. However, in my sent notes it is marked as read. Around late February, a friend and I (who is also on soaru’s to do list) came across a deviantart account named dollrot, but recently changed to hatchimi. At the time there was no evidence that hatchimi and soaru are the same individual, however we did find her art style to bear very close similarities to soaru’s. For some time we just kept an eye out since there wasn’t much posted to hatchimi’s gallery at the time and it could just be a similar style. Here is a comparison we compiled of all the similarities we found (style wise) : http://orig03.deviantart.net/d537/f/2016/154/f/1/comparisons_by_theangelofmemories-da4ubbh.png Over the course of the last few months we’ve tried to gather as much evidence as we can that links hatchimi and soaru as the same person. A few things we noticed: Her icon style is in the same style as her old one (they’re not made from the same base, but the way the eyes are pixeled have the same technique done on them, plus they almost overlap in terms of head placement over body) She still uses bases extremely frequently and they all have their toes pointing inwards with their hands by their sides with closed fingers. A similar technique with the way she shades her noses, and the highlights in the character’s eyes Handwriting comparison http://orig02.deviantart.net/06b4/f/2016/166/2/f/handwritting_by_royal_jelliefish-da6ck3m.png The first semi-concrete proof comes in the form of a work in progress shot from soaru, and something I noticed when I popped in to one of hatchimi’s picarto streams a few weeks ago. This is Soaru's wip screenshot with her file location atop the SAI window. notice the "C:/users/mew/desktop/file/cootiewootie.psd" Now, look at the location on this screenshot taken from Hatchimi's picarto stream. Same user name and location as to where the file is saved. "C:/users/mew/desktop/file/BASEA.psd" Along with the similarities of their style, noticing that they share the same user name and have the habit to save on the desktop is too much of a coincidence. Now, the evidence we have found that positively links soaru and hatchimi as the same person was something I noticed when hatchimi posted her artvsartist meme. She has since taken it down but you can still view it via google cache here: http://webcache.googleusercontent.com/search?q=cache:http://hatchimi.deviantart.com/art/artvsartiste-611370644 screenshot: https://i.gyazo.com/ad467bb0d3af2f1e4794c2464916a57f.jpg A while back soaru had posted a self portrait to her deviantart, and looking at the two images it’s hard to think they’re two different people. Please note the same piercings and gauge in her ear as well as the facial similarity. http://fav.me/d8hcuq8 screenshot: https://i.gyazo.com/090fdf9f9535898df2d0febda19d16d6.png A friend had found soaru’s old paypal/email address through the icon commission transaction. Hatchimi’s current paypal does not contain personal information linking her to soaru, but with some digging with the ‘soaru’ email address, we have discovered it is used for her instagram account that has been up since 2012 and is still active: https://i.gyazo.com/b536e315ee2473202d9842807a0a1561.png When lined up side by side from the image from the artvsartist meme: https://i.gyazo.com/09f0a7f2270ec47712465a1e29420878.png The name that appears in the transaction for the payment to soaru from 2 years ago also matches the name on the instagram account if there is still any doubt that they are the same person. The evidence collected in this case was through a group effort from her dissatisfied customers I have reached out to. **Edit : 17/06/2016 We have posted jorunals on deviantart revealing our findings and to spread the word. my friends (who has been in contact with hatchimi to send her the beware post and to see if the situation could still be privately resolved) : http://royal-jelliefish.deviantart.com/journal/ARTIST-BEWARE-Soaru-Hatchimi-615658826 Hatchimi has also posted a journal with her defenses and some evidence of a conversation between herself and soaru through email, as well as a note she sent inquiring about commissions to soaru. http://hatchimi.deviantart.com/journal/Harassment-soaru-drama-615813488 Someone picked up that there is a tab open in this screenshot for 'msn canada' it isn't by any means concrete but it could confirm her location, and this could be another piece of evidence that links another similarity between them. http://orig06.deviantart.net/ce3f/f/2016/165/e/a/ccb568bad3054274b7fe6f00b4a87a34_by_hatchimi-da6aqen.png anoher edit: a user found a page in the waybackmachine that has her country listed as canada: http://web.archive.org/web/20151024030234/http://dollrot.deviantart.com/ So we can prove that she and soaru share the same location. A big question for me in all of this is that why now of all times would she choose to reveal this screenshot of her noting soaru about asking about commissions? Surely its a strong piece of evidence to support that the two are different people, so why wouldn't she send it to us sooner rather than this much later? http://img10.deviantart.net/289a/i/2016/168/6/a/proof1_by_hatchimi-da6mxv6.png (screenshot in case of deletion: https://i.gyazo.com/f95a0191f17fd6a7aa8e13112f34e47b.png ) At first it looks fairly normal, but someone commenting on the beware journal checked their old notes from before they changed their username, ane the previous username shows up in older notes, not the new on since hatchimi was formerly Dollrot until earlier this year, why does it say "Hatchimi said the following" and not "Dollrot said the following"..? Another commenter then claimed that it is possible to run a test on images which will tell you if the image has been edited, and the screenshot came up as edited in photoshop, so this tells us that the note screenshot is fake. Here are the websites one can use to detect a doctored image: http://fotoforensics.com/ http://imageedited.com/ Hatchimi is still denying that she and soaru are the same person, despite all of these new revelations, I will continue to update as more light is shed.
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I reached out to WetVenom in late October 2023 inquiring about his rates and terms. After talking for a bit about his rates and the character being drawn, we settled on $150 for a two panel, comic-style commission. I sent the first payment on November 1st, but we ran into a small problem. Because I paid through PayPal with a checking account, PayPal turned the payment into an eCheck. Since Venom is from outside of the US, it took almost a week for the transaction to even register, and by that time I didn't have the funds in my account. PayPal automatically retries the transaction after a few days though, and ultimately the eCheck cleared on the 16th of November. After receiving email confirmation that it cleared, I followed up with Venom and he confirms that he received the payment and will be starting on the commission. A little over a week later he reaches out again to reconfirm the details, and I verify the details of the commission once more. From this point however, communication starts to taper off. The next communication is two months later on January 17 2024, where I reach out to ask how the commission is coming. He responds a few days later asking to once more confirm the details of my commission, and stating that he's fed up with impatient customers. After confirming who I was and clearing up the misunderstanding, he then says that the commission may already be finished and that he needs to double check. I ask him to let me know if that's the case, and then I wait another ~2 weeks before checking back in. This time he responds the same day, confirming that he is still working on the commission. I wait another month, March 7th, before checking back in on his progress. This email goes unanswered. I wait another month, April 4th, to inquire about his status. He responds the next day citing family issues are what caused him delay. I empathize with his situation, and let him know that if he wants to cancel the commission all he has to do is let me know. This goes without response, and I reach back out a week later. After reconfirming privacy details and format, I wait a bit longer, thinking that his last email was an implication that the commission was nearly done. I reach out again on the 29th of April to confirm, and he responds shortly after saying he's sending the commission later that night: stating that an error within the commission gave him some delay. A few more days pass and I send another email on May 3rd to verify if the error was still giving him problems. After telling him that I didn't need another commission and that I only wanted to confirm where he was on this commission, I receive nothing back but silence. I send another email on the 24th of June to ask what the status of the commission is, to no response. About a week later I send a separate, Ultimatum email. This too went unanswered, and ultimately nothing came of the PayPal dispute since 180 days had already passed since the transaction date. As of 9/27/2024, I've reached out to both of wetvenom's public emails to confirm their intent on completing the commission.
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I began a commission process of a two page a comic from ectoflorist/kettucutie on Februrary 16th 2024. The artist seemed nice and welcoming at first. The total for the commission was $70, although I was given the option to put a down payment of $20 first and pay the rest at a later date and agreed. After sending the $20 down payment for the commission, the artist sent a rough sketch of the first page of the comic. On March 17th 2024, I then had the rest of the payment, which was $50, and sent it to them as well. Both transactions were made via CashApp. I've waited until April 23rd and April 28th 2024 to as for an update on the commission. But was greeted with a bit of a hostile reply. After apologizing, I waited for a response, unfortunately, the artist became unresponsive. I waited for months sending check up messages while trying to be respective of the artist's space as much as possible. However, the artist did not respond at all. Strangely, as I made the transaction and contacted the artist on Discord, they still seem to be active on there. Unfortunately, the artist's Furaffinity page has been inactive for months, and there's no other place to reach them other than Discord. On January 22nd I tried contacting the artist through private message on their Tumblr. However, they have blocked me and had not sent a reply. The artist is currently still posting on their tumblr, reblogging posts from others even though they've not sent a response.
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https://artists-beware.livejournal.com/892163.html WHO: Jace Wallace / Wakkawa WHERE: http://jace-wallace.deviantart.com/ & http://wakkawa.tumblr.com/ WHAT: $150 digital painting commission WHEN: November 26th, 2014; sketch received and payment sent December 12th, 2014 PROOF: Initial order: http://i.imgur.com/8VBVvr0.png http://i.imgur.com/szyi0dE.png Proof of payment: http://i.imgur.com/QV4EzFw.png EXPLAIN: Well, it's finally time for the official A_B post. I asked for advice back in June, and since the situation is more or less "resolved", it's time for me to put it all together and post this as a warning to others. I commissioned Jace at the end of November in 2014, the same day he put his commission post up. He's an art idol of mine and I'd wanted art from him for ages, so I jumped on the opportunity. He always seemed very professional to me, so a $150 commission seemed like a good idea at the time. The original commission post said they would be finished by Christmas (2014), and he sent me the sketch WIP on December 12th. http://i.imgur.com/Jy4btWg.png The WIP at this time: http://i.imgur.com/Vs5UUDe.jpg At that time, he said his plan was to send out more WIPs that weekend and have them finished the next week. http://i.imgur.com/TpYsWTe.png After that message claiming that WIPS would be sent out that weekend, I didn't hear from him again. In fact, he seemingly disappeared from the Internet altogether. Not too strange, possibly, considering it was the holidays. However, he had made a firm promise of a deadline, and with the commission being $150, I was a bit more wary than I normally might have been. I let the Christmas deadline come and go, but on January 10th I noted him asking for updates: http://i.imgur.com/keQ7LmU.png As it is still, it went unread and unopened. I continued not to see any activity on DA, Tumblr, or anywhere else. I was getting worried, mostly due to the $150 amount and the fact that I have been burned before. Since I hadn't seen him open my note, I decided to email him in hopes of getting an answer that way, on January 24th 2015: http://i.imgur.com/rvEROmB.png And I never got a response to that either. On January 30th, I sent Jace an email and a note on deviantArt telling him that I would be opening a Paypal claim. http://i.imgur.com/dDiUr7J.png As I say in the message, it was mostly to get the money back in case he was unable to access the computer as I didn't want to let Paypal's claim window come and go. Even with Paypal's claim window having been increased to 180 days, I felt uncomfortable enough to do it at this time given his complete lack of responsiveness. Jace must have seen the claim, for he mysteriously reappeared just a few days after I opened the claim. I received the next WIP on February 2nd, 2015. I cancelled the Paypal claim at this time, despite the fact that he made absolutely no note of it or that he had even seen it. http://i.imgur.com/S3umDjv.png The WIP he sent at this time: http://i.imgur.com/ZTqd2N0.jpg It was quite off putting to me that he made no mention of the claim or the wait much at all. But, then again, I felt a bit bad for filing the claim in the first place -- especially with his reasoning of mental illness. I figured, since he had given me an updated WIP, he would have the piece done pretty quickly. My response to him is here: http://i.imgur.com/kiuiFpu.png which he never responded to either. More radio silence. I sent him a note on May 15th, 2015: http://i.imgur.com/8gJHWmT.png to which I got no response. (I do believe he opened/read this note.) The next time I heard from him was in June of 2015, strangely and conveniently after I sent him a note telling him that I would be contacting my bank about the money (given that Paypal's claim window had then passed for me, by a few days) and posting an Artists Beware post about the situation. http://i.imgur.com/RXa81Ov.png (He was still active on tumblr during this time.) His response, with a slightly updated WIP: http://i.imgur.com/fwz0yd0.png The WIP at this stage: http://i.imgur.com/UHguQJN.jpg This was when I posted asking for advice on A_B. I was mostly just pleased to actually have him RESPONDING to me again, and at this point I assumed that if I went ahead and posted the A_B on him right then, I would NEVER get the piece. So I tried to get him to agree to a deadline. He then agreed to have the piece finished by the end of July, 2015. http://i.imgur.com/aIMFmDP.png http://i.imgur.com/YVLH7OX.png So, another month and it would be done. Obviously, that came and went. Surprisingly, he took the initiative to note me on his own on August 1st, telling me that his tablet had broken. (I had already seen him post about it on his Tumblr, which he was continuing to update regularly with paintings and posts.) Again, pleased that he was CONTACTING me and not ignoring me, I accepted his claim that he would have it done the next week. http://i.imgur.com/1Nk8ri2.png http://i.imgur.com/A3sUxI3.png Aaaand that didn't happen, either. He did not contact me again past that point, AT ALL. (I send him another note on September 3rd, 2015: http://i.imgur.com/BbhcdiY.png ) In fact, the only way I got him to contact me again was rather direct and annoying. On top of updating his Tumblr regularly while ignoring my messages, he had gotten into the habit of streaming quite regularly on his Twitch account. Sometimes games, sometimes painting personal works. I subscribed to the channel, and was receiving emails whenever he started streaming. At first I was just happy to see him working on something, and didn't interact with him. However, when he continued to ignore/"not see" my messages, I decided to bite the bullet and reach out to him during a Twitch stream. On October 25th, 2015, I entered his Twitch stream and inquired after my commission. He had his mic on, so I don't have a record of his responses, but here's the chat: http://i.imgur.com/jOrPowU.jpg Basically, he reassured me and told me a very long story about how he had gotten locked out of his DeviantART account AND the email account associated with it, so he hadn't been able to log in at all. He promised to email me after the stream. He sent me an email that night and he attached another WIP and claimed it was pretty much done, just needed to be cleaned up and tweaked. (Note: this was quite a small screenshot that didn't allow me to see closer details.) http://i.imgur.com/d7KZdbe.png My response: http://i.imgur.com/vW59uJl.png The WIP he sent at this stage: http://i.imgur.com/3kNQwSj.jpg And, again, that was the last I heard from him. I actually let him be for a while after that email, mostly due to how incredibly fed up I was at this point. Plus, he said it was close to being done, so I figured it wouldn't be long. Again, wrong. I emailed him on January 12th (3-4 months later) asking if he had any updates on the piece or on his situation. http://i.imgur.com/Lr2bYa6.png I got no response. He continued to be active on Tumblr, quite regularly posting text posts and art. So, on January 27th, I emailed him. http://i.imgur.com/1uUNoke.png Of course, I do realize asking for a refund at this point may seem out of line to some, but like I say in the email I figured it would be the easiest way to resolve it. I didn't want to wait around forever to get the finished piece and would have been satisfied with the file as-is and a partial refund, even 10% of 25%, ANYTHING so that I could FINALLY take it off my list and forget about the heartache. On January 28th, 2016, he emailed me and claimed the piece he had sent in October was the finished piece, minus the rendering of one hand. He then claimed he would send me the finished file as soon as he smoothed out the hand. As well as a quite P.A. comment about the fact that if this had been for a freelancing company, it would have cost me $2000. http://i.imgur.com/V2OP8si.png Half an hour later, he sent me the .psd of the 'finished piece'. It is almost entirely unchanged from the screenshot from October. And, to my dismay, it's quite rough and not as refined as the sample piece he used for his commission post. There's a part in one of the character's irises that bleeds into the eyelashes, really badly. The ear is a block of unrendered, unfinished painting. The male figure is very rough and untouched compared to the female figure. Overall, the entire thing is quite sketchy, quite unrefined, and quite unfinished -- when compared to his sample. At the very least, it is not what I would hope for after over a year of waiting for a $150 commission that had a much more refined example. Here is the final file he sent me: http://i.imgur.com/91E4qbU.png Note that it's barely changed (if at all) from the WIP from October. Over 3 months for that lack of work done on the piece. Here are some closeups of a few of the problem areas I identified: http://i.imgur.com/ePJmE2v.png http://i.imgur.com/FRBDd1n.png Again, here is the image he used in his commission post: http://i.imgur.com/t0PaIRP.jpg As it is, this situation is "resolved". I'm NOT happy with the piece, but I sincerely doubt he will ever give me any partial refund (the piece is, after all, 'finished' according to him) and I don't care to see how long it would take him to refine the piece more (I'd prefer not to wait another full year, really). And while I feel the end result is not in line with what he was offering, my complaint is about his unprofessionalism rather than the art itself. Art is subjective, and though I may not be happy with the piece, it is "finished" in his eyes. My gripe is his refusal to keep in touch, the constant ignoring of my messages, and the continuously broken deadlines. In the end, this is a beware to all other artists and commissioners out there. Do not commission Jace Wallace. I have no clue if he plans to ever open commissions again, but if he does, it's not worth it. This is hands down the most frustrating experience I have ever had with an artist. It's not even the year+ wait that bothers me -- I've waited that long before, I'll wait that long again. But EVERY time I attempted to contact him, I was ignored, unless I had made a direct claim that I would be pursuing action against him, or I approached him directly IN PUBLIC. (There were a few times when I commented on his submissions on DA or profile on DA, but he has hidden the comments at this point.) He set deadlines, and then he broke them with nary a word. He made excuses, avoided contact, and continued to be active on Tumblr regardless of the owed work. At least with other artists I've had this problem with, they disappeared entirely. With Jace, he was still active on Tumblr almost this entire time, just deliberately ignoring my messages on DA, Tumblr (where he was active, WHILE HE WAS ACTIVE) and via email. In the end, I feel disrespected, insulted, and disappointed - and I don't want anyone else to go through the same situation. EDIT: The final email he sent to me, after I submitted this A_B post and informed him I would be doing so.
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- jace wallace
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Sep. 8th, 2011 at 8:06 PM thaily I hate writing these things, but I hate people using artists are doormats even more and even though this guy is local to me, he has internet so no-one's safe. It all started with a retweeted message that someone was looking for an artist in the area to design a mascot for a site and create 12 illustrations of said mascot for said site. The tweet came from the guy's intern but she's not the problem here so I won't mention her by name; I want to keep her out of this entirely, I've accidentally interned for people with how do I put this politely diminished moral judgment. I don't blame her, I only hope she doesn't pick up on his sordid (and I use the following word in the most liberal sense) business practices. But I digress, the company in question is called Tenno Media, Peter Bierhuizen is the person this post is about. He appears to be the owner and sole employee, save for the aforementioned unfortunate intern who has since left. The site the designs would be used for is fitness-ferdie.nl Because this happened locally, i.e. in the Netherlands, I will provide translations of our correspondence as well as screenshots for any Dutch speaking person to verify that the translations are accurate. I invited the tweeting intern to look at my site and mail me if she liked my work. First e-mail. "Sending you an e-mail following your tweet. I design websites as a side job and my boss has asked me to design a character. Simply: a frog in an orange shirt with FF on it. A reference to Fitness Ferdi, a web shop where people can buy fitness appliances and goods. Of Ferdi, the frog, he thinks he'll need 12 drawings (illustrations) that will be used in various ways (websites, flyers). I don't know what kind of budget is available. This would kind of depend on the amount of time the designs will take to make. Vaguely said, but if you think you can create Ferdi I would like to receive a message. Kind regards, X" First reply, I explain my process, how many hours I will need and how much I charge; minimum wage is about €9,20 for my age bracket. This will be relevant later. "Hello X, I can definitely design a fitness frog. My hourly wages are €10,- ex. taxes First I will make a few sketches to your specifications, about 6 sketches will take 2 hours, so you can decide what kind of design you'd like or if you'd like to see more sketches. As soon as you pick a design I will customize it until you're satisfied, how that long will take depends on you (plural). From a sketch to a coloured vector (which can be resized to any size) takes about 4 hours x 12. With the cost are also commercial rights, I only retain the right to include the illustrations in my portfolio. - Kind regards, E. Palli (my real name, I use my real and artist name interchangeably)" Second e-mail, with this sketch attached. I sized it down. I told them I can do 6 sketches in 2 hours, they ask for 10 in 3, I comply. "Hello X, Hey E. I've discussed it with my boss and we'd like to get about 10 sketches (3 hours of work) of different kinds of frogs. One illustration we can picture is a frog in a circle, met a happy smile. He's wearing a sleeveless shirt which reads "FF" across his chest in white letters. The plan was that I was going to do the sketches myself, but I think this will cost me too much time, which is why I went looking for an illustrator. I've included the first sketches, so you know what direction we want to take. Once we've received the 10 sketches, we'll see how it goes. We'll have to think of the poses we want. Kind regards, X" I send them these sketches a week later to help them nail down the design they want. "Without shirt, it will be added later. Small: [link] Large: [link] Did you have an address I can bill? Kind regards, Thaily" Get an e-mail a week later, but there's been no mention of a deadline or anything, so I'm not too bothered. "Hey Thaily, I only work Tuesdays at Tenno Media at the moment (the company you drew for). My boss is going to look at the sketches one of these days and as soon as I hear back about it I'll contact you again. You can send your bill to Tenno Media. [blanked address] I really like your sketches, nice style! Greetings, X" Listen to me smalltalk, yap yap. "Hey X, Thank you, I hope your noss (typo) likes them too :P - Kind regards, Thaily" While I asked for a billing address, I hadn't billed them for the first batch of sketches yet. Keep in mind; 10 sketches, 3 hours of work, €10,- an hour = €30,- so far. "Hey Thaily, We had a little meeting and we'd like to see another ten sketches. Some comments: The head can be fairly human, like the middle frog (touching his upper arm). The body can be broader and more muscular. This will be another 3 hours of work. Furthermore we'd like to see sketches of Ferdie: 1 holding weights. 2 spinning on a bike. 3 running on a treadmill 4 flexing his muscles 5 holding a sign 6 pointing left or right 7 in a round logo, like in my sample sketch. Because of my internship I stop working at Tenno Media after next week. You can mail the sketches to my boss at [email protected] en/or [email protected]. The contact will be via Peter. He is my boss. Ferdie will be the mascot of FitnessFerdie.nl. The web shop for it is being perfected and is temporarily placed at this url: [obsolete link]. Maybe the site's lay-out will help you with your sketches. Have a nice and greetings, X" I take a little over a week to respond this time because I suddenly got slammed with unexpected work; friend told me at the last minute he had gotten me an art panel at a convention, so I suddenly had 3 days to prepare for an art show. Augh. "Hey Thaily, How's the frog coming? :) Greetings, X" I managed my art show, then did the second batch of sketches and sent them to both the intern and Peter, the intern's boss whom was now my contact. I explain, for a second time (first being in my first e-mail to them) that they need to settle on a design before I can start on the final illustrations. I've even made it easier for them by putting all the sketches on the same sheet and lettering and numbering the heads and bodies so they can just tell me which body and head they like best so we can combine them and move things along. "Hey X and Peter, Sorry for the delay, I was told at the very last moment that there was an art panel reserved for me at an art show. Here's the second batch of 10 sketches; I added numbers and letters so you can easily indicate which combination of heads&bodies you like, as soon as we decide on a design I can start on the sketches for the illustrations. Small: [link] Large: [link] - Kind regards, Thaily" At this point I decide I'd like to get paid before we go any further, so I send Peter the bill for 20 sketches; 6 hours of work is €60,-, plus taxes the total came to €70,80. Again I remind people this is essentially minimum wage, this will be hilariously relevant in a moment. "Dear Mr Bierhuizen, Here is my bill for the 20 sketches. - Kind regards, Thaily [I attached the 2 specified bills as PDFs, they are from Gear-IT.nl which is my husband's company, because it was easier at the time]" Here's where it took a sudden and sharp turn downhill; the intern gone I was left to deal with Peter who (perhaps after being faced with a bill and the realization that yes, I expect to be paid for my time) suddenly felt all my work was unsatisfactory and unusable. He says he's looking for a specific type of frog, but despite being prompted to tell me which design comes closest to what he wants, he decides he wants to back out of the deal without paying me for the work he has already commissioned and has already been provided. "Dear Thaily, I have looked at the sketches and I'm missing that which X asked for. X gave a whole list with situations and positions that we wanted to see sketches. However I don't see any of these positions. So I can't do anything with your sketches. To be honest I couldn't do anything with the first batch of sketches because I asked for (at least X) what I wanted. So I'm not very happy because you're sending me 2 bills for things I can essentially do nothing with. I'm looking for a particular type frog (see the list of X further down in the mail (was the same list translated further up)) depicted in a number of fitness related poses but I have received none of this. So I'm going to stop because I'm not sure this collaboration is going to be successful. I hope to have informed you sufficiently. Kind regards, P. Bierhuizen Tenno Media]" Assuming the best, that he is merely confused, I explain for a third time that he has to pick a design before I can do the illustrations from the list. I don't wanna do 12 sketches only to have him change his mind about the design before I can finalize. Plus it would cost more, I'm trying to save him money. "Dear Mr Bierhuizen, The sketches are to determine the design of the character, once the design is to your liking (the customer picks a design they like or a combination of designs they like) I will finish the sketches; the 12 sketches of the character on a bicycle/with weights etc. so all the illustrations will be to your liking and consistent. I have only billed you for the 20 sketches at the price we agreed upon beforehand. - Kind regards, Thaily" TL:DR, Peter still fails to understand simple things. 2 notes about that. 1. I was completely bewildered by his failure to understand this simple procedure. First you decide what the mascot looks like before I draw the mascot doing various things. It's not rocket science. And I know it's not me because I've designed numerous characters for various people, if anything people are excited when given choices and the chance to customize the character to suit their personal tastes. I've never had problems with anyone in this matter. 2. He says that if he makes me do the sketches he'll have a spent a fortune before he has anything that looks anything like something he can use; in addition to the procedure I gave him my time estimates and hourly rates beforehand. This only became a problem the moment he actually had to pay for completed work. Allow me to iterate; a fortune. Literally, he uses those words; "Een vermogen". Minimum wage. Aw yeah, I be ballin' with my €10 an hour! "It clearly describes what X wanted to see. I'm sorry but I think your work method is kind of too vague. If I let you make the sketches I'll lose a fortune before I see anything that looks anything like what I want. I don't think that can be the plan. If you included what I wanted to see a la, but this isn't the intention." As a side note I should indicate that he dropped all civilized pretense, as well as his ability to capitalize, punctuate and spell (I'm fixing this in the translation for legibility's sake), giving the impression he can't be bothered with it anymore. I know how he feels, so I give him an ultimatum, pay or lose any claim to the work. "We can do 2 things: - You pay me and you can use the sketches and designs, if anything to give to another designer to finalize the work. - You don't pay and I will sell the designs to a third part to compensate for my financial damages and you cannot use the sketches; so you can't pass them on to another designer without infringing on my copyright." He takes a few days to respond. "go ahead and sell them. i can't use them and will never use them" So, he had all my info ahead of time, knew what he was getting into and is not backing out of payment for work he commissioned and has already been completed; breach of contract. I inform him I will be letting my colleagues (hi guys!) know about him since you know.. Whether or not I manage to mitigate my financial damage, he's still breaking his contract and likely to do it to the next person as well. "Okay, I'll my colleagues know that you break your contracts. Good luck (with your future endeavors)!" This, perhaps predictably, leads to further deterioration in his ability to communicate like a professional. "My god, you are such a vengeful type. I'll tell your colleagues that you (read Gear IT) simply don't deliver what is asked for and that YOU are really (and easily provable) not delivering on your obligations. THAT my dear is actually the real problem. I ask A but get B. Think about that and stop (zeiken, crude Dutch for taking a piss; bitching, moaning, whining, carrying on etc.) pissing on about it, toddler" I iterate, Gear IT is my husband's IT company, we just sent the bill under that name because it was more convenient at the time; I didn't have a PDF and was too busy to make one, but the bill was specified and obviously from me, this is was not in dispute (just that he had to pay it). I correct him since well, Hiryu doesn't do illustration and design, he does hosting (sites, Minecraft servers etc.), security, domain registration and so forth. So if he wants to complain about the right person (i.e. probably lie his pants off) he should complain about Spirit Link Studio. "- Not Gear IT, Spirit Link Studio. - Be sure to present all your "evidence", k? :D" Further breakdown in communication and him not understanding simple things. "So why do you send bills with Gear IT on it. I added it just in case you forgot. Fucking (fokkin = Dutch white trash way of saying "fucking") vague as far as I'm concerned. Read your mails there's enough evidence that you don't deliver on your promises. I've had enough of this stupid pissing on. I'm going to stop replying." I explain simple things with small words. "Because it was easier at the time. Good luck (with your future endeavors)! :D" True to his word, he has yet to reply. But it's only been a day or two and sometimes he takes a week to respond, so there might be more swindling man-child rage to update with later. So uh, in short; don't work for this guy. He only likes your designs until the first bill shows up, then things quickly deteriorate into ignorance, lies and cussing. In a related note, if anyone wants to buy a frog adoptable, I have some available here ? Edit: Thanks for the input guys! Yeah there might have been a miscommunication, the "customer" was vague and told me to draw another 10 sketches "kinda like X". Had he gone "Oh that's not what I meant, I meant Y." the miscommunication could have been dealt with in a civil and mature manner. It wouldn't have been a problem. Unfortunately he immediately broke the contract by pulling out without paying, not to mention the condescending attitude and crass language. I managed to stay civil even after he said he wasn't going to pay for my time, so I don't understand his outbursts at all. In years of doing commissions, he is only the second unhappy customer I've ever had, and it's due to his own lack of patience, understanding and basic manners. I'll probably stay away from similar contracts for the time being, because they cost more time and aggravation than they're worth (especially when you're not being paid) and if I do take a design contract, I'll make them pay part up front like with normal commissions. Lesson learned, I'm moving on to my paying customers ?
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- tenno media
- peter bierhuizen
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https://artists-beware.livejournal.com/856045.html WHO: Rubbertex Raccoon, Rubbertex Cooper WHERE: FurAffinity. He has a website as well but it doesn't seem to be operational. WHAT: Partial Fursuit. When I last heard from him back in January neither of us could find the initial Skype conversation hashing out specific details, but we both remember the price was $750 and that sending smaller payments was already, as such I had sent about $100 every couple of weeks when I was paid. There was also a $41 comic but that was resolved in April after waiting several years on that as well. Most of that follows the same story as the fursuit. WHEN: The original conversation I remember was held in October before Midwest Furfest 2012. The first payment/deposit was sent on October 31st, with the rest of the payments following when I could afford to make a payment, which was originally agreed upon that several smaller payments would be alright. I first started to become uneasy when I was told that he would have the fursuit done by Further Confusion '14 (roughly a year and change after he first agreed to take it) and getting a hold of him to ask if the fursuit would be done in time was becoming an issue. Due to flying to California, if I could take the fursuit home as a carry on bag rather than shipping it, I would have preferred that to save us both the shipping costs. PROOF: As mentioned before, neither of us can seem to find the chat log from when we first agreed to it. I've got logs from before October and after October, but none during that month and I'm not entirely sure why. I've got screenshots of afterwards, but this is the closest I've got to an agreement on the suit http://i.gyazo.com/9e0299d70cd46ceb647ac6d2c5230953.png For the comic: https://dl.dropbox.com/s/x69zsz5l26we5tw/9360d0db4dc965cb5386435c8d72d13e.png?dl=0 EXPLAIN: Rubbertex and I were chatting on Skype, and the conversation has drifted towards me being dissatisfied with my current suit. He mentioned that he built suits himself, and showed me some examples. If I recall correctly, he then offered to make me a partial for "the friend discount" of $750 which I agreed and we started talking about payment and specifics. The original date that I was told was that he would have it done by MWFF, which I thought that, while impressive, wouldn't happen, but he assured me he could have it done by then. By November 1st he apparently already had the head and feet foamed, and he already had black and white fur and just needed to order the brown. He said he would have it by the 16th but ended up getting sick for a few weeks and by the time MWFF rolled around I didn't have the suit. I wasn't too bothered since I had only paid him the deposit at that time, and didn't expect it to be done so soon anyways. Fast forward about a year, I hadn't been saying much and sending him payments when my income could afford the breathing room, which was about $100 every month or so. Due to not hearing anything about it being finished or near finished since the note linked above, I admittedly wasn't in too much of a hurry to get it paid off. I had been monitoring his journals and he had a Google Drive spreadsheet with progress on all his commissions set up. It hadn't been updated in a while, but it was listed as being "Currently going through final sewing up. Need approval on toony or follow me eyes for the suit head." for a while, so I got into contact with him, I believe through AIM, and told him about the eyes since I hadn't heard anything from him about it. For a while, I had been contacting him through Twitter DMs whenever I had sent a payment, then as it got closer to being paid off I started sending him emails to give him more details about things like shipping address and dates. The "last" payment was on November 13, 2013, just before Midwest Furfest again, but I had no plans of going so I didn't ask for any other updates. When I had concrete plans made for going to Further Confusion 2014, I started emailing him asking about if it would be completed on time. On December 5th I was told he would have it done in time. About a month of not hearing any sort of updates aside from occasional journals filled with bad news and I was trying to find out if it would be complete or not cause the day that I left for FC was fast approaching. https://dl.dropboxusercontent.com/s/k6c0renm70ka7ht/ac729cc3a9da620c09e416d6e9a21621.png?dl=0 https://dl.dropboxusercontent.com/s/66dcxtw4kind73n/9f6fa591d23922573a47d7eb10364c49.png?dl=0 https://dl.dropboxusercontent.com/s/3kwc46xnlm3uhng/e7c6365bf7c5c34b1e14cfdea865c097.png?dl=0 At FC when I ran into him, he had told me that the suit wasn't able to be finished because he ran out of black/white fur. I found that excuse highly unlikely, but I was there to have fun with friends so I just bit my tongue and let it go. Keep in mind that up to this point, I have still not seen a single photo of anything regarding my suit, so I was going off of the faith that the Google Doc that hadn't been updated in months was still current, along with him having several cases of getting sick, a car accident, his bank account being compromised a couple of times, and general stress and anxiety making him unable to work. I had tried to remain patient and understanding about all of this, but my sympathy was running low when it seemed to be one excuse after another about general lack of communication or why work wasn't being done. After the con I had sent several emails, and only got a response to two in the next 4 months. For a period of time, he had his FA page disabled, which had me more than a little worried, so I continued to try and contact him via email. https://dl.dropboxusercontent.com/s/5ul8xkiwxsc0fdv/fefcbd7984badc5348ea4abc9a0bc441.png It turned out that he had the FA note system on the wrong tab or something? I find that hard to believe since it would still notify you of new notes until they were read, but again, I bit my tongue and didn't raise a fuss. Another 6 months pass, no response to several emails/notes/FA Shouts/Comments/etc any form of contact I could think of that was more than commenting on a random journal which didn't seem to have much luck most of the time anyway. He posted another life update journal and I thought there was a general tone of him taking on new commissions, so I spoke up and said something, cause at this point I still hadn't received any recent updates and was also still waiting on the comic commission which he had posted several times before that it was completed and just needed to be emailed out. That prompted this conversation. https://dl.dropboxusercontent.com/s/ub40cqmdhwut6m6/08f62da4d8990a3205ad3403683e9cea.png?dl=0 I had been in contact with him for the last year and a half, and he claimed he was trying to use an entirely different email than the one I had been using the entire time prior to this conversation. Again, I found that extremely hard to believe, but bit my tongue. He also told me again, that he would have them done by FC 2015 which was about 2 months away. A couple weeks later, he started to take stream commissions, while he still had his entire backlog from May of 2012 to work through that from what I had gathered from contacting a couple of other people in that same backlog, they were in the same boat. A couple of people commented on the streaming journals asking about their work that was in the backlog, but he ignored the comments and deleted the journals. A couple weeks after that comment, I decided that I was done waiting and to give him a final chance. https://dl.dropbox.com/s/a2x2j48n3umupjs/13e9f9f9e0d3c9f372e107bea70c5257.png?dl=0 I had sent several emails to him asking for updates in the time between that one and FC asking for some sort of update. Around early December/January he started to use Twitter again after being on hiatus from there for a while. The couple weeks prior to FC he mentioned working on a "puppy" and a "beagle" and one of my friends who was in a stream of his told me that he saw Rubbertex working on my suit. When I tried to reply to his tweets asking if the suit in question was mine, I never got a reply, nor to the email asking if he even saw those tweets. FC comes around, and I still haven't heard anything. I ran into him several times due to us having several of the same social circles, but he was actively avoiding me, and since I didn't want to make a scene I didn't confront him about it. I sent him a few Twitter messages, since I saw him actively posting on there and responding to people, so I figured that would get a response, but they went ignored. After I got home, I waited a few days for a response to any of the messages I had sent him. Afterwards I decided to give him one last final chance, and sent this email. https://dl.dropbox.com/s/rw2l8xf8sx836a7/Email.png?dl=0 Shortly after sending it, I went to Paypal Support to ask how I would go about getting a refund on something I had paid for that was well beyond their usual Buyer Protection date. I was informed that if I wanted a refund for this all, assuming that he wouldn't cooperate, that I would need to go through the Internet Crime Complaint Center (IC3) which is a branch of the FBI and the National White Collar Crime Center (NW3C). I informed Rubbertex of what I was told to do via Twitter DMs, and that finally prompted the response from the email. I haven't heard a response from in to any emails I've sent since that last one 4 months ago. The only contact I've gotten out of him was when I went into one of his streams and he showed me the comic that he was finally working on, and posted in April '15. Other than that, I haven't heard a word from him about any sort of progress on my suit, but he's still active on FA. I know that stress, anxiety, and depression can all suck big time, but it has been two and a half years since he agreed to do a partial fursuit, and it took me threatening legal action to even get photos from him that he had something started on it. I'm not entirely thrilled that I'll only get a %50 refund considering that his main excuse for it not being done on time has been that he's ran out of materials, so I don't really buy that he's spent all $300 of that on materials for my suit. At the same time, I'm doubting that the suit will be completed in the foreseeable future. UPDATE: Sent an email on July 4th saying I was done waiting. Recieved a response on the following Monday that he would refund, but he's also got other refunds to do first. Also in posting a link to this, word reached other people in his queue, and from the ones who responded, they all said they're in pretty much the same boat. Waiting several years, months of no contact, excuse after excuse, etc. A few are heavily contemplating legal action. UPDATE 2: Still waiting on a refund, I was told on September 3rd that I was next in his refund queue, and upon sending an email a month later about the refund, because I had been going on the assumption that I was only getting half, was told that I would be getting a full refund. There were other things mentioned, but that starts to get off topic of the refund.
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- rubbertex raccoon
- rubbertex cooper
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Hello, TL;DR: ChubbyCappie is keeping me on the hook for a $45 for five months with minimal communication and no proof of progress. ---- I never wanted to make a beware for any artist, but given the circumstances and the outcome at this point, my hand has been forced. It may not even be totally relevant for the future since they don't seem to be taking commissions outwardly anymore, but this was still a very poor experience, and warrants a beware as it is the only option I have at this point. For context, I have previously commissioned CC before (mid Sept of 2020) and was very happy with the result, not to mention receiving it within three days of me paying/first contacting. I didn't expect this to be any different, except for the fact I've now waited five months and have had minimal communication (all of which was from me to them; they never reached out to me first). ---- On November 24th, 2020, I contacted CC for another commission idea I had. I received a response the following day and sent my information to them, and I paid the invoice that day. Proof of payment (they don't have their name publicly available afaik so I censored it): Some time passes, it's now December 12th, and I haven't heard anything, so I reach out to them. I get a response on Dec 20th, and they ask for proof of payment, so I send it to them (censoring URL as it has the above screenshot but with less censored): This is the last time I heard from ChubbyCappie for months. Mid February of 2021 rolls around and I'm now getting frustrated. I responded to the last message they sent me (I hadn't received any others): I receive no response, so in mid March, I send an email to their PayPal email letting them know I'm still waiting and giving them the necessary information. The screenshot cuts off the full text, so I'll include it here, minus the image information. Hi, I paid you back on Nov 25, 2020 for a commission. The information is on Furaffinity. You’ve been silent on there but I follow your Twitter and have seen you active there. I’m wondering if I’m going to get my commission, or if that’s not possible, then I’d like to receive a refund. For simplicity’s sake, I’m going to include all relevant information here. I received no response and initiated a chargeback, and finally I received a response. SIDE NOTE: I learned too late to NEVER withdraw the claim, even if the artist asks (I was aware it couldn't be reopened but did it anyway), and that is on me, I know. Unfortunately, I did so, hence why I'm writing this beware, since I already made the mistake. Yes I'm still beating myself up for it. And no, I'm not happy that they asked me to cancel it. They may not realize that that's bad form, but still. The last time I heard from ChubbyCappie was April 7th, 2021. (link is NSFW so I censored it; the pose I wanted is only suggestive, and there is no NSFW detail in the original links so I didn't censor them) Now at the end of April and at my wits' end, I sent them this as a note and email, and then followed with the addendum note/email. They have not seen either yet on FA. Some people might think I didn't wait long enough after sending my final heads up before writing this, but consider: I've already been waiting five months I've been struggling to remain in contact Everyone I've vented to about this told me they wouldn't have waited this long I haven't seen a single WIP or any proof they've started on my commission I am a very patient, understanding client. I don't mind if people have delays, I understand internet issues. But given their recent activity on their other accounts, the lack of communication is completely unacceptable and honestly insulting, and I will only wait so long. ---- Conclusion: I feel awful that I closed the claim and should have either accepted a refund if they didn't want to deal with the limited time frame or done whatever else would have happened. I'm accepting that I will probably just have to bite the bullet on this one and accept the loss of $45, since while I don't believe at all that ChubbyCappie was out to scam me, they did. And that's unacceptable. They continue to be active on YouTube and Twitter and have gone inactive on their FurAffinity, so my only hope is that they catch wind that there is a beware on them and find a way to right this wrong, and I will gladly mark it resolved and move on with no lasting ill-will towards them. Thank you for reading. I hope something comes from this, but at this point, I don't know.
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- kiri__shiba
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Back in January 2022, I contacted scaretactik via email to inquire about a commission. I originally came across their art via twitter and at the time and still since then, their display name has always read as their commissions being open; they have taken more comms & emergency comms since. I did read in the artist's carrd beforehand that they can be slow with completing comms, but I admittedly still didn't expect to be waiting over a year later– this and the lack of communication and other surrounding details has me unsure of whether the art will be completed, hence why I am submitting this beware. Here's the initial email from January of 2022 and a receipt for the PayPal payment: Before sending the payment, I instead DM'd scaretactik on twitter since they stated it as being preferable, and that's where we would continue to communicate up until October of 2022: After January 2022, the next time I heard from scaretactik was when I reached out 6 months later in July to ask if an update was available. Scaretactik got back to me and brought up being agreeable to a deadline, so I asked if a month following this would be alright but that I would also just be happy to receive a WIP rather than the full finished piece. I did not receive an answer to my response/I did not hear back from scaretactik further at this time: The next time I spoke with scaretactik was when I reached out a second time in September of 2022, another 2 months later. I was told that I could expect to receive a WIP shortly and that they were appreciative of my patience; I did understand that they had some things going on so I was still content to wait at this point: However, I did not receive a WIP/any further messages from scaretactik at this time until I reached out again in October. These are the last DMs we exchanged before moving over to discord: Scaretactik soon after messaged me via discord with a WIP on the 18th. It was very barebones, but I was happy to finally receive something and stated being okay with the idea they were going for: The next time I heard from scaretactik was on November 4th then the 7th when I received another update, though the sketch/idea had been changed. I liked how it was looking so I didn't mind the alteration and also gave it my okay: After this, I received another update on November 10th, but the sketch for my piece had once again been changed. I didn't mind the revision so I gave it my okay as well: This is where the periods of silence started up again. I reached out a month later on December 11th to inquire about any possible updates and to ask if scaretactik had a trello or queue tracker. I did receive another picture of my piece, but there didn't seem to be any progress made and again, it had been revised without my knowledge. This time, I was unhappy with the direction of the unexpected revision, so I wasn't entirely sure how to respond & initially forgot to and didn't get back to scaretactik until the 14th when I voiced my concern: This is the last time (December 14th of 2022) I have heard from scaretactik. I've reached out again on February 19 of this year and more recently on March 15th, but neither of my messages have been replied to. I don't know at this point if I will receive my comm or if the quality will be what I paid for/if more unexpected changes will be made since it's now going on 5 more months of silence, so I'm submitting this beware: I don't mind waiting as long as needed but do feel forgotten about and am just disappointed with how communications & updates have been handled. I would be glad to still receive my comm but dislike pushing for updates and am already exhausted with this situation; I'm open to hearing from scaretactik and working something out, I harbor no ill will towards them.
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I began the commission process with p0pr0ck on August 23, 2022, for a 3/4 suit including head, paws, tail, feet, legs, and additional armsleeves for $1600. I paid in two consecutive installments of $800 through Paypal on August 24 and August 25 2022. Naively, I did not ask to pay goods and services, and paid through friends and family as requested by the maker (this was my mistake). The maker had a public trello linked in their bio, so I was aware she had a few projects ahead of me, and knew it would be some time before my suit was started so I waited a few months before reaching out. However, per the screenshots provided, I had to borderline beg for communication, deadlines, and updates. I'd send multiple messages over the course of weeks that would go unanswered for long periods of time. I was hopeful when p0pr0ck began to send frequent updates around mid-late April 2023, as she was working on the head of the suit. Once the tail, head, and paws were finished, we mutually agreed p0pr0ck should send the mini partial out, however it took nearly a month after completion for her to send out the suit and for me to recieve it. With the absolute battle that communication was, and some of the messages p0pr0ck had been sending me about her personal life, I opted to settle for the mini partial and get a partial refund for the parts I did not recieve (feet, legs, arms). She had since updated her pricing ladder, however, so I had to manually calculate the cost between a mini partial vs a 3/4 suit in her old prices vs her new ones to find what the refund cost should be. I calculated it should be about $673. This number was agreed on by p0pr0ck. It then took another few months to hear back from her on my question about ETAs on the refund. The first $100 of the refund was recieved on September 6, 2023, with a message from p0pr0ck detailing she had sent it. The second installment came in September 20th, 2023, but this time with NO alert message from p0pr0ck. There was them more periods of radio silence before the 3rd installment was sent on April 3rd, 2024, again with no messages sent from p0pr0ck indicating she had sent it. Finally, around August of this year, p0pr0ck posted to her story for commissioners to message her on telegram, citing DM troubles with Instagram. I recieved one reply from her on August 9th, 2024, and have heard nothing back since. Given that the refund was agreed to on June 17, 2023, I have now been trying to get my partial refund for a total of 15 months, nearly 16 months, at the time of writing this beware.
- 2 comments
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- p0prock_puppy
- fursuit
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On August 1, 2021, I reached out to Tori through google forms to apply for a 3D bust commission. It was on August 2, 2021 that I was contacted through Twitter DMs letting me know that my character had been selected for the slot. I replied on August 3, 2021 and was given a paypal invoice the same day. The cost of the 3D bust shot was $150.00 USD, which was something I had actively saved up to purchase. I had wanted a 3D bust of my character for awhile and it seemed that it had practically fallen into my lap. I was really excited to work with Tori and was hopeful things would go well, especially since they were incredibly active on social media and had done a pretty incredible ArtFight piece that really caught my eye. Communication was great at first. I got pretty regular updates and when they couldn't provide one, I was usually always notified and they typically got in touch with me awhile after. This didn't bother me at first because I always ended up getting a WIP shot in the end. I get it, life gets in the way, most of us work day jobs or we're in school. It's fine. A little patience goes a long way and god knows we all need some patience with how the world has been. Issues started up when I did not hear from Tori as regularly as before, which started up in September of 2021. They'd go a month or two without saying anything, but usually got back to me whenever I'd gently nudge them for updates. This really isn't an issue, but it was a lead up to a bigger problem. After January 9 of 2022, I did not hear from Tori for over six months. They posted about a move that had not gone well in late February, which I felt bad that they had to go through such a thing, so I didn't nudge them again until April, then June. It was only June 21 that I ended up hearing from them and this was after I posted a small beware. I got some WIP shots, which I was very happy with. Things seemed to get better for a bit until they decided to ghost me again. The last I heard from Tori was August 24 and this was after I became incredibly frustrated. My messages were being read, but I was not being communicated to. At this point, I just wanted my files. I have had people reach out to me who are more than willing to finish what Tori will not. They have not read any of my messages since August 24 of this year. I'm at the end of my rope and beyond frustrated by this entire ordeal. I know I have a semi-finished product, but it is not being given to me by an artist who has horrid communication skills and even worse business practices. The last thing I want to do is damage someone's career but this is entirely unfair on me. I do not advise anyone to commission Tori if they ever return to social media. I am deeply upset with myself for not issuing a chargeback when I still could, as $150.00 USD is not a small amount of money. All DMs are organized 1 - 19, please read them in numerical order.
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- fossilcurd
- torichibi
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