I decided to write this review of my experience with Furfancy costumes, after my paypal case
has finally closed. I feel it's important to share my experience so other people might not end up
in my situation, and I hope that Furfancy will learn from their mistakes and improve on their
customer service and communication skills in the future.
A little background information that goes before the situation that in the end led to a Paypal
chargeback of 373$.
I have previously commissioned Furfancy for 2 of her big cat expanding foam bases. These two
bases were commissioned 10/10 2017 and 14/1 2018. Both bases were in perfect condition
upon arrival and I was very happy with the quality and looks of these bases. However, I did
have some communication issues with Furfancy during this time (lack of updates, slow to no
responses) and it took about 1 month before the bases were shipped out.
I have described this more in detail in the overview timeline I’m posting after this section. At the time I didn’t think too
much about it but it did worry me a bit, but since I in the end did get my product and I was happy
about it I wanted to commission them again when they offered more bases for sale through
Twitter summer 2018, and this is where things went terribly wrong.
Furfancy foam base issue timeline
10/10 2017 - Ordering 1 foam base
23/10 2017 - Asking for updates (no response)
2/11 2017 - Asking for updates (no response)
3/11 2017 - Gets answer from Furfancy
10/11 2017 - Contacts to confirm shipping
11/11 2017 - Shipping confirmed
23/11 2017 - Base arrives
14/1 2018 - Ordering second foam base
1/2 2018 - Asking if the base has been shipped
3/2 2018 - Get a picture of the base in a box
5/2 2018 - Base gets shipped
13/2 2018 - Base arrives
19/7 2018 - Ordering 2 foam bases
31/7 2018 - Contacting to ask if they have received payment. It gets confirmed its recieved.
6/9 2018 - Asking for update and ordering an extra additional base. Also pay more shipping for
all 3 bases to be shipped together
19/11 2019 - Asking for update (no response)
20/11 2018 - Asking for update again (no response)
29/11 2018 - Asking for refund (no response)
3/12 2018 - Asking for refund again. Tries to work out a private payment plan with first payment
in January.
5/1 2019 - Contact seller asking for status of refund (no response)
6/1 2019 - Contacting again because no response (still no response)
8/1 2019 - Doing a PayPal dispute and first here do I get an reaction
11/1 2019 - Pushes for a PayPal claim due to no response on the dispute
21/1 2019 - Paypal closes the case, ruling in my favour due to Furancy failing to respond or
provide additional proof regarding the transaction.
Now, I am terrible sorry this had to go this way, but I am very unhappy with how this business
transaction has been treated. I have attached the entire conversation which took place on
Telegram as proof of my statements. Sadly I have friends who had similar experience as me,
although they either didn't get their items all together or they arrived damaged. While it's not my
place to speak their case, their experiences combined and my own I felt I had to speak up about
this issue.
The only reason I pushed the Paypal case was because my 180 days buyer protection was
running out. It was around 170 days past when I made the dispute and with failing
communication or any sign of a refund I decided to go through with it while I still had a chance to
get my money back.
Furfancy has a super adorable style, I love their suits and I admire the craftsmanship. But as a
professional I had expected more and better communication and customer service. I felt I was
often left in the dark and felt forced to ask for any updates (both product wise and shipping wise)
and that should be communicated better from Furfancy. This is not an attack on their person (I
don’t know them) but it's a critique of their lacking professionalism as a business.
Pictures of the conversation below. Please note the dates.
Tank (the owner of JuicySuits) and I originally started talking about my fursuit commission on January 10, 2018, with a quote of $2,300 for the fursuit and a deadline of July 4, 2018 (Anthrocon).
https://i.imgur.com/WU14QwD.jpg
I made the full payment on January 30, 2018, with progress on the suit starting in March.
https://i.imgur.com/5uNF9Rp.jpg
Tank told me there was a digital sculpt underway, but I never received any screenshots or proof of this.
https://i.imgur.com/azGafKb.jpg
Duct Tape Dummy was requested on March 25, and she received it on April 2.
https://i.imgur.com/4DoJqcQ.jpg
My first and only work in progress picture I received was sent on June 10. It was the buckram painting for the eyes.
https://i.imgur.com/TxsHLm5.jpg
On July 3 – the day before Anthrocon and the deadline – I find out via Twitter that Tank will not be attending the convention. I have to bring up the elephant in the room about the unfinished suit and she apologizes, but confirms that it will not be done in time.
https://i.imgur.com/rcEGhZ1.jpg
We make a rough deadline of 1-2 months from that point in time, for pickup. That would put the deadline at August or September.
https://i.imgur.com/6CObsH5.jpg
I hear nothing from her until September 11, when I am informed that not only has no additional work been started on my suit, but that I’ve been actually bumped back in the queue. Please note, my original deadline was two months earlier, and she’s putting other people ahead of me.
https://i.imgur.com/aOUO6Ax.jpg
I request a refund on September 11 because I am uncomfortable with the two missed deadlines and lack of communication. On September 20, Tank promises to send me every payment made by the person replacing my spot in the queue.
https://i.imgur.com/cCfCkQe.jpg
On October 9, Tank tells me that she can’t pay me because the new commissioner has missed their payments. However, she offers to take out a loan to pay me back in full ASAP.
https://i.imgur.com/g4SFAls.jpg
Tank tells me that her loan is almost paid off on November 9, which means she should be able to get a new loan and pay me back soon.
https://i.imgur.com/Uld9Tjw.jpg
On December 18, I demand progress on the refund. She replies on December 19, telling me that she should be able to pay off her loan soon, but she can get money together for some payment before the end of the month.
https://i.imgur.com/SqOVshU.jpg
January 1 hits, and Tank tells me the loan is paid off and she can get a new loan to refund me, though it will take three days to process.
https://i.imgur.com/v6SYS14.jpg
On January 11, she writes me a message, saying that her new loan was declined, and she will not be able to refund me in one large sum. I agree to payment plans of $200 biweekly, as I feel like there’s not much more I can do, and she promises that the first payment will come through on January 18.
https://i.imgur.com/oTCAiHQ.jpg
It's January 18, and I’ve heard nothing from her. I messaged her, asking for an update, but received no response.
I have tried giving her multiple deadlines, either for the suit or a refund, all of which she has missed over the timeframe of a year. At this point, I just want my money back as soon as possible.
charliessd (charliessd) wrote in artists_beware,
@ 2019-01-15 12:09
Solomon King Thompson
WHO :
his nickname is Solomon King Thompson / siwell16 aka Nigel Porter, etc you name it. In this case, the commissioner / client has committed a theft. He has a lot of different names. He contacted me by this email
[email protected]
[email protected] (his paypal)
WHERE :
https://www.freelancer.com/u/siwell16
https://plus.google.com/u/0/117527282677078313904?prsrc=4
WHAT :
Digital art for business purpose (t-shirt design for mass produce)
WHEN :
September 18th, 2018
EXPLAIN :
hello, i have been scammed by a client recently. I thought i want to share it with the others artist to warn them.He first approached me via 3rd party work website & then contacted my email called [email protected] / Solomon King Thompson . He was looking for artist with anime style to design his t-shirt, he saw my portfolio & interested in working with me. I replied him that i can work with him if agreed with my ToS. I gave him the link to my price list & ToS in it (which stated that the client has to pay right away after i showed them the first draft)
He used a trick where he paid for the first work and then he said he's very satisfied with my work & asking for more commission, pretending wanted to work with me for a long term. The first commission went pretty smoothly (even though he's bit late for the payment). After the first commission was completed, he asked for the second one. I quote him $XX+ for the work & he agreed and said will do the payment soon. For the second commission i gave him the work first because he need the work to be completed asap (next week) and promised to pay on Friday (2 Oct 2018) & i thought he can be trusted since it's his second commission , yet on the due date there’s no news came from him.
He didn't reply after i gave him the work & asking for payment. He replied in between 8 Oct when i asked if he wanted to cancel the commission after that, he didn't bother to open & reply my email from 12 Oct - 29 Oct 2019. He only replied after i warned him that if he doesn't reply my message shortly after 24hr I will make this public. I've been really generous to extend his payment due more than 10 weeks. What makes it worse, recently he open a dispute/report to his previous payment that make my account got locked for some reason & i can't access my paypal, despite i have sent the high-resolution file & he said he satisfied with my work.
He chooses to run away from his problem & didn’t even try to resolve it until now thus i decided to make this public so you can watch out for him if he's approaching you.
if any of you were commissioned him by any chance. It'll be safer to just reject him. Don't fall for his trick pretending to be a good client. He only “paid” for the first work just to make us trust him (also his paypal email look way too fishy [email protected]) . He might be still out there looking an artist to draw him 2B, bowsette & another lewd female character ..for his T-shirt design ..
*edit 2019 : I saw an upwork post stating looking for lewd anime style character for t-shirt here https://www.upwork.com/jobs/_~014e58b8f2f291e674/. Please be warry. From what i know according to the conversation we had he need 4 design for his t-shirt. I have completed one and a half of the design. So there are 2-3 design left needed. If any of you see this image used around for merchandise please let me know
https://imgur.com/M8lzaEb
https://imgur.com/BOEQU0i
PROOF :
https://i.imgur.com/XKkUeAu.jpg
https://i.imgur.com/dhIOZxR.png
https://i.imgur.com/DKXE6ro.png
https://i.imgur.com/uNzneHW.png
https://i.imgur.com/PPnbApE.jpg
https://i.imgur.com/4Qf0L4X.jpg
https://i.imgur.com/RvMLYzg.jpg
https://i.imgur.com/pHb4C3S.jpg
https://i.imgur.com/D8pvVKz.jpg
https://i.imgur.com/xteyNOo.jpg
https://i.imgur.com/UVPcb9B.png
https://i.imgur.com/8zJcJQS.jpg
https://i.imgur.com/eSu4T5H.jpg
https://i.imgur.com/LfZ07SE.jpg
https://i.imgur.com/kVfGzPo.jpg
https://i.imgur.com/Wfj7rPI.jpg
justcheezit (justcheezit) wrote in artists_beware,
@ 2019-01-14 17:59
Commissioner beware: Loftyk9
WHO: Loftyk9
WHERE: Tumblr/Fur Affinity
WHAT: 4 part sketch sequence/ mini comic
WHEN: Nov. 16th 2018 - Jan. 6th 2019
EXPLAIN: I did a commission for Loftyk9 back in November 16th of 2018; of which hadn't been paid for until January 6th of 2019. Initially they had an error with the payment due to an unstable connection,I had given them time to rectify this error as I had other clients drafts to handle. More hindrances came about, ranging from being in the hospital,handling holiday related expenses and once again running into more transaction errors when reminded of the invoice a month and a half after the commission had been completed. I will openly admit to having handled it poorly on my behalf by not enforcing my pay up front policy; however, having given them more than enough time to have the transaction handled, being promised it would be handled at the moment of being reminded,and finally being told of a similar transaction error or simply getting no response until asked again, their credibility has been damaged and I'm unable to say that they're pleasant to do business with.
PROOF: Gallery detailing the initial transaction,error and eventual resolving https://imgur.com/a/afyOXUR
ryai1 (ryai1) wrote in artists_beware,
@ 2019-01-12 21:15
Commissioner Beware - Lemonadeadopts
WHO:
Lemonadeadopts
WHERE:
FurAffinity: https://www.furaffinity.net/user/lemonadeadopts/
WHAT:
4-page multi-panel comic
WHEN:
September 17th — January 2019
EXPLAIN:
Primarily I commissioned Lemonadeadopts back in September after a previous commission. I had received a deadline of October for this one but sadly that was delayed. I questioned the artist about it a few times after that and the days kept getting pushed further and further back before finally when it came to being asked last week (after failing to complete the commission back on Christmas) as they promised to complete it Monday. They were not in discussion at all and I'm afraid I felt as if I was waiting way too long without any real response so I had to issue a refund.
Following months of asking for updates or any signs of life and only being pushed back more and more and more, I'm a bit exhausted of waiting... I'm tired of attempting to comment or note them to little avail until they say "Hey, my internet was out for x long." But, as an artist myself you don't really need the internet to use most programs or continue drawing.
PROOF:
https://i.imgur.com/0TIydmg.png (Proof of downpayment / half payment for full price)
https://imgur.com/a/igMIQGy (proof of initial transaction and any updates to reach me by Sunday back in October)
( Read more... )
https://i.imgur.com/jIrM6Py.png (Note transactions promising they'd get the commission done back in December 'in 3-days' and then "dedicating Monday to finishing it" just yesterday, there was no response from the artist all of Monday)
</lj-cut>
I bid and spent $61 on a ych from Alirras, little knowing that I was supporting a tracer.
They've traced over a piece of art from vexstacy. vexstacy original
I took my 15 year old granddaughter to her first fur con on October 28th. After circling the Dealers Den many times she commissioned this artist to do a badge of her fursona. She paid Zrcalo $15 cash for a gold badge. A photo was taken of her fursona and information was written down in their ledger, ie name, address, special details. Communications have all taken place afterwards on Twitter. I think the copies of this communication will speak for its self. As of today, Jan 7, 2019, the last communications I sent, Dec. 30, 2018, has been ignored by Zrcalo. At this point other furries have come forward to compensate my granddaughter with their kindness. I do not want anything from Zrcalo. I want others to be aware of their unprofessional business practice.
WHO: Onnanoko
WHERE:
FurAffinity: http://www.furaffinity.net/user/onnanoko/
Patreon: https://www.patreon.com/Onnanoko
Tumblr: http://onnanoko-artwork.tumblr.com/
Twitter: https://twitter.com/OnnaNoNo
DeviantArt: https://www.deviantart.com/onnanoko
Weasyl: https://www.weasyl.com/profile/onnanoko
Trello: https://trello.com/b/mg2YeGAt/onnanoko-commissions-queue
Further Confusion 2017 - Dealer's Table (Purchase Transaction)
Post-FC2017 - Telegram Conversation (Idea Submitted)
WHAT:
Half-body double-sided digital badge of my dragon character Sabre ($140.00 USD)
WHEN:
January 13, 2017 - Further Confusion 2017 - Commission Paid in full at Onnanoko's Dealers Table via Paypal
March 9, 2017 - 1st Telegram Chat - Established contact. Installed Telegram. Stated that I'd like some time to think about commission details
May 22, 2017 - 2nd Telegram Chat - Officially submitted commissions request details
August 13, 2017 - 3rd Telegram Chat - Asked for status update, message went unread with no response
September 25, 2017 - 4th Telegram Chat - Asked for status update, message went unread with no response
December 30, 2017 - Final Warning with intention to post to artist_beware if no response given in 1 week - no response
September 4, 2018 - Onnanoko updates her Trello page moving my commission from "Queue" to "Completed" with no work performed
January 5, 2019 - Finally followed-through with threat to post to artist_beware after giving free 363-day extension of previous deadline
EXPLAIN:
At Further Confusion 2017 in San Jose, my mate Zaelgolin and I were doing the rounds in the Dealer's Room on January 13, 2017 before coming across the table of Onnanoko who was dealing at the convention. My mate Zaelgolin had previously gotten a badge from this artist a year before through an FA commission and liked it a lot, so he recommended I get one as well. I agreed, and requested a half-body double-sided digital badge of my dragon character Sabre. Onnanoko quoted the price as being ($140.00 USD), which I agreed to, and paid for at her table using Paypal using a Square reader extension on her cellphone. I mentioned that I did not know exactly what I wanted at the time of purchase, and asked if I was able to view her FA gallery once I got home from the con to try to formulate my idea. Onnanoko said this was OK, and recommended I contact her on Telegram once I was ready. I grabbed a business card from her, saw the Paypal receipt come through on my iPhone mail, and I was on my way. Here is a picture of the business card I have from Onnanoko placed with original items I am the only owner of (artist's email address redacted).
On March 9th, 2017, I first established contact with Onnanoko on Telegram after creating a Telegram account and installing the desktop program. I confirmed the purchase details and explained that I would like to view all her posted art first while I thought of an idea, which she was OK with.
On May 22nd, 2017, I re-established contact with Onnanoko on Telegram after viewing all of her posted art on FA and really enjoying it. The conversation with friendly and cordial, but unfortunately this would be the last time she would ever contact me (unbeknownst to me). There was a lot of friendly chit-chat about her artwork that I was complimenting in the middle of this conversation, so I have only supplied the beginning and end of the conversation in my screenshots. This is where I officially provided my detailed request. In all fairness, since I took a while to do this, I consider the clock starting from May 22, 2017, and not January 13, 2017 when my payment was made. This was just due to me being busy with work, life, and other things. I was in no rush to get the commission and was willing to wait patiently. Onnanoko explained that she would be busy with BLFC2017 upcoming, and to contact her after the convention sometime.
On August 13, 2017, I sent Onnanoko another message on Telegram asking for a friendly timeline update. Unlike my last message, Onnanoko never read the message and no response was ever received.
On September 25, 2017, I sent Onnanoko another message on Telegram after not hearing anything for 6 weeks. Again, Onnanoko never read the message and no response was ever received.
On December 30, 2017, I had visited Onnanoko's FA page again and noticed that several previous commissioners all had posted "Shouts" on her page all asking for status updates from years prior, as they were not getting any communication back from her despite having their commissions paid-in-full. I then sent Onnanoko an email to her posted Commissions/Paypal email on her FA page stating with the final warning that I intend to open a Artist Beware post and Paypal Dispute if I do not receive some type of response within 1 week. A week came and passed with no response given. This was really disappointing, as I really did not want to have to resort to going through with this. This is likely the reason why I took an extra 363 days to follow through on my threat, because I really didn't want to have to go through the effort to do so, as well as all the negativity surrounding it. However, with Further Confusion 2019 less than 2 weeks away, I felt it was my moral obligation to warn others about the risk of giving this artist any money. Admittedly, I did not yet perform the official Paypal dispute that I threatened to do in my final email. This I feel is a bit drastic, and I would first like to try the Artist_Beware route in the search for a resolution.
On September 4, 2018, Onnanoko updated her Trello page and fraudulently claimed my commission was finished by moving my commission from a "Queue" status to "Completed" status. It was actually a friend of mine that first noticed the status change, and asked me if they could see what she did. The truth is that I received no contact of any sort from Onnanoko since May 22, 2017. The fact that Onnanoko was starting to fabricate work completions that were never even started was particularly disturbing.
And today, January 5, 2019, I finally followed through on my Artist_Beware posting, just 1-day short of a full calendar year after my communicated deadline. The artist has ruined the working relationship with me so much that a full refund of the ($140.00 USD) I paid her is the only resolution I will accept at this point.
PROOF:
January 13, 2017 - $140.00 USD Paypal receipt for commission - https://c1.staticflickr.com/5/4842/39658182993_61b9782185_b.jpg
March 9, 2017 - 1st Telegram Chat - https://c1.staticflickr.com/5/4858/39658181953_ded4f49154_b.jpg
May 22, 2017 - 2nd Telegram Chat (Commission request details provided) - https://c1.staticflickr.com/5/4821/39658182353_50695157f8_b.jpg
August 13, 2017 - 1st Status Update on Telegram - https://c1.staticflickr.com/8/7835/39658182643_7af2d8624b_b.jpg
September 25, 2017 - 2nd Status Update on Telegram - https://c1.staticflickr.com/8/7835/39658182643_7af2d8624b_b.jpg
December 30, 2017 - Emailed Artist_Beware Post Warning - https://c1.staticflickr.com/8/7924/39658183473_978b511e5c_h.jpg
September 4, 2018 - Onnanoko updates her Trello page fraudulently claiming commission was completed - https://c1.staticflickr.com/5/4851/39658184213_8844282090_b.jpg
January 5, 2019 - Took picture of Onnanoko's business card from her table at FC2017 for Artist_Beware post - https://c1.staticflickr.com/5/4874/39658183883_58913a7db0_h.jpg
lunahasawa996 (lunahasawa996) wrote in artists_beware,
@ 2019-01-05 12:21
Beware - UnderTheDarkness
WHO: UndertheDarkness
WHERE: http://www.furaffinity.net/user/underthedarkness/
WHAT: $5o YCH action
WHEN: May 15,2018 — present
EXPLAIN: Given the user has deactivated their FA, I cannot provide images of the YCH I had bought. But sometime in May of 2018 I had placed bids on, and won a YCH from this artist. Over time, I believe I was given only one WIP. Shortly after they had their problems and such and I noticed they weren't speaking with me.
I had asked for an update a month after with a reply of "I will have an update sometime this week". Later I was given an update.
Later on they were doing in stream commissions, which was indeed finished and received, but my prior one was still on the back burner.
Jump to December of last year I learned they were doing refunds, and I was added to their list of the many people for the money they owed me.
Jump forward after 3 weeks from providing refund information to present time, their FA has since been deactivated and I have no other means of contacting this person. I should have opened a refund claim during the window when I noticed it was looking unlikely I'd be getting my art, but being the overly sympathetic understanding person I am it looks like this person has officially ran off with $50 of my hard earned cash.
PROOF:
Proof of payment: https://prnt.sc/m3b3uv
Asking for a WIP: https://prnt.sc/m3b4al
WiP provided: https://prnt.sc/m3b3z3
WIP Uploaded Jun 24th *NSFW*: https://prnt.sc/m3b5cn
Providing them refund information: https://prnt.sc/m3b4in
I'm honestly shocked she went and took this rout. At this point I don't even want the artwork, I just want my money back where it can go towards a more reputable artist that I've previously worked with.
</lj-cut>
ravensmoon666 (ravensmoon666) wrote in artists_beware,
@ 2018-12-31 16:40
Artist Beware: Underthedarkness
WHO: Underthedarkness
WHERE: Furaffinity, Toyhouse, Trello.
WHAT: A 40$ full body flat and a 90$ YCH.
WHEN: 05/01/2018 for the flat colours and 05/19/2018 for the YCH until the current date.
EXPLAIN:
I will say in advanced I do not have as much proof of all of this as I'd like, we used to talk over notes for previous commissions but after she invited me to her Discord server we talked over Discord DM's. I never had her added as a friend on there since I could just DM her because I was in her server. While this was going on I had closed our DM conversation by accident as I close ones I am not currently using and only found out about her jumping ship after I went to message her and noticed she removed me from her server (or just deleted it all together.) I cannot open our DM's unless she is a friend or I know her ID which I do not. Everything below is mostly written from memory with rough date estimates.
I used to commission Under a lot and didn't have that many issues outside of her being very slow with commissions (From personal experience and dates I had noticed on her public Trello from other people commissioning her). Recently I had commissioned her for a reference of my persona and she did a really amazing job (I did end up paying her extra money to rush it though as I wanted it done soon) so when I saw she was steadily posting journals talking about how she was desperate for money and opening for emergency commissions I felt bad and had messaged her asking her if I could commission her to do a dragon-taur rendition of my persona. She said she had never drawn one before but she could try. I told her that if it was too hard for her and she ended up not liking it she could scrap it and chose another one of my characters to draw instead. She agreed, I linked her my characters to chose from if stuff went wrong and we exchanged details.
She had been posting a lot of journals still talking about how she needed money and posting YCH's. She was having a hard time selling this one YCH commission I liked a lot but I didn't have the money for. She had reduced it from 100 down to 80 before removing it later, and I ended up messaging her to ask if it sold. She told me no that she didn't think anyone was interested so she just removed her. I asked her if she could hold it till next pay period and she agreed. She told me I could either pay the reduced price or more but it was my choice and I met her in the middle and sent 90$
About a month later she gives me an extremely rough sketch (basically just the body roughly sketched and the top half being the anatomy skeleton shapes) I approved it and she went quiet.
I didn't hear much from her but kept an eye on her journals. She majorly had journals over the next few months talking about breaking up with her ex, losing her job, getting a new job, family problems etc. She kept taking on more commissions, even doing in-stream ones and not really working on her others.
Sometime in October I noticed the chargeback date was coming close and given her history with being slow on commissions and noticing how bad she "needed money" I was worried that she wouldn't get my commission done for a while and messaged her telling her I was sorry and I felt like an asshole but that I had to put my foot down despite knowing everything she was going through but I was going to be needed a refund. She messaged me telling me that she understood and that I wasn't an asshole but that since she had no money it would be a while, but if I gave her another month she would get the art done. I told her I loved her artwork and wouldn't mind waiting but if it went further than that I would have to go down the refund route, she said she understood and we went on. (My mistake as I should have started the dispute then)
Occasionally she'd send me a message telling me she would work on my comm soon, and halfway through the time she started working on the YCH and sent me a sketch. It barely had any work added to it, basically just went over the already drawn outlines and reduced the characters breast size (something I had asked as my character is supposed to have small breast and the YCH by default had large ones) I approved it and she went silent once again.
The date for a month had come and gone, I even gave her a few days longer just in case before I went to Paypal to open a case, I knew I was already too late for the first commission but thought I still had a day or two for the second one (I opened both anyways) and Paypal automatically declined them because of them being outside the date. I knew the only hope I'd get my money back was if I messaged her so I went and messaged her telling her I would need a refund. She said that she thought I would at least give her "till the end of the month" (when I asked for a refund the month before it was midway through the month, not at the end) and that she didn't have the funds but would give me a refund when she could. Not too soon later I saw she had uploaded a journal saying she would be refunding EVERYONE on her queue and that she was depressed and no longer felt like drawing so she felt this would be easier. She said she would be looking at how much she owed everyone and would post how much she owed everyone on a public list. She also started "spamming" her TH trying to sell her characters for refunds.
A few days later she posted a journal stating that someone had forced chargebacked her and she was in the negative so refunds would take longer.
Halfway through December, she sent me a message saying she would be able to give me at least a partial refund in January and I told her I was happy she was keeping me updated and thanked her. She had also moved her refund list to her profile info.
12/30/2018: I was going through my Discord servers and noticed that hers was no longer on my list. I had a sinking feeling and went to check her FA and sure enough, it's disabled. I tried all kinds of methods to try to find our closed chat to no avail, I remembered a user that used to be a friend of hers/ on the refund list so I decided to message them and see if they knew anything/ at least knew her Discord ID so I find our messages.
12/31/2018: I woke up to a message from the said friend and they said they were pretty sure she deleted her discord as it no longer showed them as friends anymore and that she wasn't answering her text but if they found out anything they'd let me know. Before I could respond they then sent me another one saying that Under had blocked them on everything, including Twitter and Instagram and that it was heartbreaking as they were best friends. So I'm pretty sure Under has completely jumped ship. (I have these notes still if screencaps are needed but since it was kinda personal I didn't feel comfortable/ thinking it would be allowed)
I saw that her TH was still active so I left a shout telling her I was appalled and that I would be writing an AB/ trying to go through my bank.
PROOF:
Proof of payment: https://i.imgur.com/6bQZYYc.png
Announcing refunds: https://i.imgur.com/1QIy2fH.png
Chargeback journal: https://i.imgur.com/bN8Q3ZQ.png
Refund list journal: https://i.imgur.com/AiG3nwi.png According to this she owes people in total (including me) at least 1,271$
I honestly somewhat wouldn't mind just having the art completed but in the end, I'd rather just have my money back and be done with it. I'm very upset with her and myself as I knew better than to let it go outside the chargeback date but I did it anyway. I'm thinking about contacting my bank to see if there is anything that can be done from other transactions I've had with her but even then it won't add up to the amount she owes me.
