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  • Artist Beware: Chesta

      Who: Chesta (FA), ChestaTheHusky (DA)
      Where: https://www.furaffinity.net/user/chesta/
      https://www.deviantart.com/chestathehusky
      When: 12/19/2017
      What: Commission

    Christmas was coming around and due to financial troubles, Chesta wanted to take emergency commissions to earn a  bit of cash to spend on her three children.

    Proof of commission:
    https://sta.sh/024qbp1cjo2s
    Proof of purchase: https://sta.sh/011ldghfgpgk
    https://sta.sh/01wplj8ap2b3

    She did have a lot on her plate, so I didn't worry about it. However, she has a Trello and didn’t update it often, so if anything, I was a bit nervous that she forgot about me. But a simple reminder should do.

    I noted her in April 2018 (forgot the original day, sorry) and asked if I could get my name on the Trello and was giving her a gentle poke in that direction. Sadly, no reply. I tried again, copy paste the original note on June 2018. Still no reply.

    Getting a little nervous, I wrote out another note on July 12th 2018, asking about my commission and expressing my understanding of the hardships she’s facing. However, I did mention, since it has been 6 months since the original commission was paid for, I was debating to get a refund. I was practically begging for her to reply to my notes. She did...telling me that I wasn’t forgotten and she doesn’t update her Trello enough to be reliable.

    Proof of unopened notes:
    https://sta.sh/0rx20svjd58
    Proof of reply: https://sta.sh/0cqypc2a1f6

    It wasn’t until November 2018 where I was knuckling down on this. I want my art and she’s not delivering. Not even WIPs or personal updates to me. Her situation is getting worse and she’s constantly taking on more and more work.

    I gave her another note, trying to get her to be honest with me. I wanted to help her. I was trying to be good and understanding because of my own experiences. I was giving her the benefit of the doubt.


    Proof of conversation:
    https://sta.sh/0urchox90qe (1)
    https://sta.sh/0x1byin29n2 (2)

    5 days after this conversation (11/13), she wrote a PSA about explaining her actions (please note the comments are disabled). Sadly, she only refunded a handful of people (questionable) because she “is already working on the other commissions”. I was not refunded, because she claimed that she was working on my commission...but still no WIPs to defend herself.

    [Cut by mods.  The journal is really personal.  It should be noted that very personal information is being shared to clients who have been waiting for commissions.]

    The end of November, she gave out her email to everyone because she disabled her notes since they got too overwhelming.

    Proof of journal:
    https://sta.sh/0d2xvgeg56f

    I emailed her, laying down the line because I was losing my patience. More or less, I said, “Art or refund.” She pleaded with me to wait a week because she would finish my commission within that time frame. Allowing her one last chance, I agreed. It was November 30th 2018. The completed time would be December 7th 2018.

    Proof of email:
    https://sta.sh/013d1a9hxz8s (1)
    https://sta.sh/01954getkwvv (2)
    https://sta.sh/01yutosn7v2e (3)

    It’s been one month since that email.

    It’s now the New Year and I emailed her one last time, demanding the art or I will inform Paypal of fraud. She is telling me that she has it...but must wait until she gets home.

    Not since she got her internet back up (which was apparently on the 7th of January), she’s been radio silent on my commission. Yesterday, she posted only one commission; a more recent commission that she took on a month or so ago. I’ve had enough of this waiting game and pulled out the big guns.

    I filed a dispute with my bank on January, 9th 2019. Hopefully, I’ll get good news.



    Proof of email:
    https://sta.sh/02fzg9vaz8ds (1)
    https://sta.sh/0100d5wwgzxl (2)

    Proof of bank dispute message:
    https://sta.sh/01foihsglonb

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    It’s been a month since I’ve heard back from the bank, still left in the dark. So far, nothing.

    Chesta finally got some motivation to do some commission work and is actually posting again. She then did note me, asking for “certain” details on my OCs

    Proof of notes (NSFW!!):
    https://sta.sh/0cr9d1o5n36

    However, despite this, I’m still posting this Artist Beware. If I FINALLY obtain the commission, I will update this Beware and say, “It is finished” and call it resolved.


    Edit update by Celestina:  Chesta's response.

    https://sta.sh/0e408suwx31

     

    Edit 2 update by Celestina:

    My bank got back to me two days ago, unable to help without "contacting the merchant".  After today's journal, I know she will not take kindly to any pressuring for either commissions or money.

    She did make a new journal today...but more or less, it's another copy/paste job of pity, saying far more personal stuff and how she's sorry that she's slow and disappeared and "should be coming back soon."

    https://sta.sh/01icefwqiixy




    User Feedback


    I've been following Chesta for a while, and while it's sad to see her here, I can't say I'm surprised. Over the years I've noticed that she has a habit of taking on more work and building on to her queue without finishing work at the same rate, and it's always made me wary of ordering something. I hope you get a resolution to this, a year for art really is too long.

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    I'm glad finally someone got around to putting up a beware about Chesta.  Doing business with her has been an experience in extreme frustration.  Multiple instances of prepaid work which took three years to get done.  One is still outstanding.  Purchased a couple of character ref slots middle last year, and I even required on the Paypal Invoice for a done-by date that both agreed to (so it's right on the contract itself and had to be there before payment could be sent).  Of course, that meant absolutely nothing.  Those items are still outstanding.

    She got a lot more active when I started pressuring Chesta about those two items when the charge-back expiration got nearer and I started warning her that I would invoke that right, especially since she broke the contract regarding the date when it would be done.  But I allowed her to continue working past the charge back dates, and immediately after that her activity went to zero.  Go figure.

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    I'm sorry OP [and the commenter above] had to deal with this.  I hope you can get some sort of resolution.

    Seeing her behavior patterns like this is why I've never commissioned her.  I've purchased multiple adopt bases from her, since that's already completed and they get delivered to me within hours or a couple of days of me buying them.  I'm willing to buy more bases if they catch my eye, but I'd never get a commission from her.

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    Also, a note about Chesta and journals:

    It seems to me she's frequently including very personal information in them.  It feels to me like an attempt into guilt-tripping readers into not pressuring her into dealing with her commitments. 

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    Here's the invoices for my outstanding items:

    https://sta.sh/01rwv6q292h4 (note the terms at the bottom, where Chesta agreed to have it done by Aug/Sept, this has to be part of the invoice before payment is tendered)

    https://sta.sh/01llry0s1y52 (note the terms at the bottom, where Chesta agreed to have it done by the end of that month, this has to be part of the invoice before payment is tendered)

    https://sta.sh/014l6xevya7s (three and a half years and counting)

    Edited by Twilight
    copy/paste error

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    Twilight, I am personally appalled; and I thought a year+ was too much, but 3 years?! You have the patience of a saint, more than me. 

    Kei, you are 100% right. That's also why it's very hard to separate evidence from issues because they intertwine so much. I don't like the guilt-tripping and that's why it took so long for me to write this in the first place. I wanted to be nice and wait, but this was just too much.

    Oh, Chesta noted me yesterday, getting upset about this Beware, saying she is working on my commissions and wants this down when she's finished.

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    5 minutes ago, 1337Scaly said:

    Oh, Chesta noted me yesterday, getting upset about this Beware, saying she is working on my commissions and wants this down when she's finished.

    The great thing about moving off of Livejournal and to our own website is that we can disable user edits and user deletions entirely.

    Chesta, since you may be reading this: I'm sorry to tell you but users don't have that ability.  When you've completed the work, we will mark it as resolved.  The only person who has had control in this situation is you, and so far you've driven your client to have to speak publicly to get any kind of recourse.  That's not their fault, but yours.

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    3 hours ago, Twilight said:

    Here's the invoices for my outstanding items:

    https://sta.sh/01rwv6q292h4 (note the terms at the bottom, where Chesta agreed to have it done by Aug/Sept, this has to be part of the invoice before payment is tendered)

    https://sta.sh/01llry0s1y52 (note the terms at the bottom, where Chesta agreed to have it done by the end of that month, this has to be part of the invoice before payment is tendered)

    https://sta.sh/014l6xevya7s (three and a half years and counting)

    Why not write your own beware? Multiple bewares have more weight.

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    19 minutes ago, 1337Scaly said:

    Twilight, I am personally appalled; and I thought a year+ was too much, but 3 years?! You have the patience of a saint, more than me. 

    Kei, you are 100% right. That's also why it's very hard to separate evidence from issues because they intertwine so much. I don't like the guilt-tripping and that's why it took so long for me to write this in the first place. I wanted to be nice and wait, but this was just too much.

    Oh, Chesta noted me yesterday, getting upset about this Beware, saying she is working on my commissions and wants this down when she's finished.

    Oh so now she is getting mad at YOU for something SHE did? The audacity to even dare get in a huff for her poor lack of proper business management being made publuc is HIGHLY unprofessional. If she did what she was supposed to do, she wouldn't be having peoole call her out on it ajd make public bewares not to commission her unless they want to be scammed.

    Plus this isnt her only beware about her. I've seen at least 2 others.

    Can you provide a copy of her message for us in the beware as well please??

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    Yes, I'd include that new note as well.  It's just further proof of poor behavior as an artist.

    And I agree with @Bornes about making another beware.

    Edited by Kei
    Added another comment

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    Luna, Kei, I did inform the admins to include the new note, which they did. It's on the very bottom of the Beware.

    Do not worry, I will keep everyone in the loop and add more evidence if it comes up. Thank you all for standing behind me on this. It means a lot to a shy introvert who wants to end the chaos like myself.

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    Wow, so unprofessional. I looked at her art gallery and she seems to be constantly taking on new work and making excuses. If she is as mentally exhausted and overwhelmed as she claims, she should just refund people.  Her journals come across as very guilt trippy when she starts mentioning  domestic abuse and her kid's behavioral problems.  She  needs to stop getting personal with her customers, take some responsibility, and figure out a plan to make things right.

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    15 hours ago, Mortymaxwell said:

     If she is as mentally exhausted and overwhelmed as she claims, she should just refund people. 

    I get the feeling that the reason she tends to take on work before coming close to finishing old work is because she spends the money before she's done and needs to fill up again to fund the refunds. Which is in itself a red flag as well.

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    Chesta posted a new journal to her FA a few minutes ago, stating she's taken on too much work, she will refund some current commissioners, she'll work to not end up with such a massive queue in the future.

    I... will believe that if and when it happens.  Admitting there's an issue is a good first step, though.

    [Not sure if linking the journal would be okay?  I can link it in another comment if mods say it's okay.  It does bring up a bit of personal stuff, though I suppose I could screencap and edit out the personal bits so it's only business-focused?]

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    5 minutes ago, Kei said:

    Chesta posted a new journal to her FA a few minutes ago, stating she's taken on too much work, she will refund some current commissioners, she'll work to not end up with such a massive queue in the future.

    I... will believe that if and when it happens.  Admitting there's an issue is a good first step, though.

    [Not sure if linking the journal would be okay?  I can link it in another comment if mods say it's okay.  It does bring up a bit of personal stuff, though I suppose I could screencap and edit out the personal bits so it's only business-focused?]

    No direct links please!
    If users want to see the journal they can head over there themselves (don't bring up this beware as that is between OP and the artist)

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    Thanks, Kei!

    Just read it, but I'm very skeptical for one reason. Paraphrased, she said within the week, she will note commissioners with refunds. However, if it's been over a week, that means the commission has started and will be complete. No refund.

    As stated before, not a single WIP has been shown to me (even though her Trello states mine is in the "coloring/shading" stage), so I am not 100% sure where I am on the list of clients. The refund list or the finish-it list.

    I will keep everyone updated.

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    I think it's lame of her to say there will be no refunds if she's started someone's commission.  I believe a client has the right to cancel at any time. It sounds like she's trying to force people to keep working with her so she doesn't have to do partial refunds for uncolored artwork.  If I were on her queue I'd say, not interested in sticking around for colors, refund me everything but the cost of the sketch.

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    Ok, guys! It's been over a week and I didn't get any note from Chesta, so I'm officially in the "Will be Completed or Bust" line. I'm not surprised in the least, but that still doesn't invalidate my growing anger and lack of communication between us.

    The only note she took initiative on was when this Beware first got posted. Since then, nothing but radio silence. She's "trying" to get better, but her communication skills are still severely lacking, so I have a very sharp hunch she will revert back to her old ways.

    I'll keep everyone updated if I get any emails/notes/WIPs from her.

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