PLEASE NOTE: In any screen cap dated after April 4th 2019 I had moved and there is now a 5 hour time zone difference between she and I. (this means that it may seem like I am messaging very early, but for her it is 5 hours ahead of my time stamp.)
I was directed to Tamsin (Tammy) via a friend from whom I was purchasing a fursuit head. I had wanted to commission matching hands/tail/arm sleeves in time for Confuzzled.
Tammy and I discussed prices and materials and I agreed to pay once I got paid. (The total was 130 GBP which is about $160 USD). I paid promptly upon getting my pay check:
After I sent the payment there was apparently a hold up in paypal where they wouldn't release the money to her until I marked the item as shipped with no tracking needed. I was concerned but did as she asked since I had no reason not to trust her. She specifically stated that she needed the money released so she could order the materials quicker.
I had some issues come up and ended up not being able to go to CFZ (Confuzzled). Due to this I expressed that I did not need them finished by the con deadline. I was still under the impression that she had already ordered the materials because that was why she needed me to promptly release the funds into her account. After the con passed I didn't hear from her, so contacted her in order to set up a deadline. She expressed that it was a bit hard to do the deadline I suggested because of work/school. I tried to compromise and just prioritize the most important parts first.
By June 14th I was starting to feel a bit ignored, as I would see them online and they would check my messages and not respond. The friend who had originally sent me to them (Cas as mentioned in screen shots) mentioned that there were some issues between the two of them at CFZ, and I became afraid that she wasn't communicating with me because of my friendship with Cas, as I had been told that she was answering other messages. I admit that my behavior was a bit pushy in these screen shots, but I have been burnt several times by fursuit builders and was feeling anxious.
We agree here on a Halloween deadline and I express that I will make a new ref with the updates I had previously discussed.
I make sure to mention that I absolutely must see some sort of work started in July, since they said they would probably start mid July, due to my paypal protection window. I am still fine with the Halloween completion deadline, but just need to see some sort of progress, or materials to show the project is in the works. They express they are stressed due to personal issues. Concerned that this commission is adding onto their stress, I offer to just take a refund in parts if they are no longer interested or have the motivation/time to work on the parts.
At this point she starts to seem a bit aggressive, so I inquire as to her having purchased the materials in case we need to work out her shipping them to me and subtracting the cost of shipping/materials from a refund. I was told by our mutual friend that she didn't actually buy the materials, and so I requested pictures from her in order to just prove that she had bought the items needed, as that was the whole reason she asked me to release the funds, so that she could more swiftly buy the materials.
At this point she makes excuses one after another on why she can't provide pictures. I give her a deadline on when I must see materials. I agree to a Wednesday deadline to see the materials that week and reiterate that she said she needed the funds to order materials promptly. At this point SHE offers the refund and expresses when her paydays are. I feel this was done because she had never bought the materials and knew she couldn't provide proof in the time frame requested. At this point I feel I am being scammed and lied to, so I agree to the refund and offer her the option of half and half payments on the 27th of each month.
I leave her alone for the rest of the month until the 27th where I then message her and remind her of my email. I see her active all day and get no answer while our mutual friend confirms that she's been answering their messages. They finally respond and claim they were working and then go silent again. I get a bit snippy and let them know that I will just file a dispute if I don't get the half payment on the promised day. She finally makes time to attempt to pay me and then gets upset about paypal fees based on currency differences. I try to remedy this by adding GBP to my paypal options, but it still charges a fee, which I tell her I will cover. She sends the first half of the refund, I confirm I got it and then leave her alone until July 25th, where I just send a reminder of the email for the refund.
After contacting on the 25th of July 2019, Tamsin expresses that she needs a bit of an extension on the payment time because she is at a con. I thank her for letting me know and leave her alone until the day that SHE set as the new payment day for the final half of the refund. I decided to send an invoice for the remainder to see if that would keep her from having to pay a fee on her end. She claims she can't pay and cancels the invoice. I express that I am not really wanting to wait longer, as I already extended the deadline to Monday (which was the day SHE asked for).
I give in and ask her to give me a definite deadline on when she can pay. She ignores me and I wait till the next day (July 30th ) to message her again asking for a definite deadline again. She says she couldn't pay because she had bills. I express that I am unwilling to wait another month because I feel at this point she is jerking me around. (Our mutual has expressed that she' had been spending money on frivolous things, so I felt I was being jerked around and scammed.)
She makes a snippy comment about "not relying on her as a source of income" and it really rubbed me the wrong way. I got extremely upset and rather argumentative, as I felt that her statement was in direct contrast to her own behavior, (taking my money and spending it at an event while not even purchasing my materials). Our conversation deteriorated quickly. She continues to claim she bought fur but cannot provide any proof (pictures, receipts, tracking on shipments, etc), and completely twists the situation to paint herself in a better light. (Claiming I wanted a refund because I was broke, when she was the one who chose a refund over just providing proof of the materials that she swears she has bought.)
At this point I feel that I am being jerked around and that she has no intention of paying me at all, so I decide to take things to Paypal and open a dispute. I know due to me changing email addresses between payment to refund, that it will dispute for the full amount paid. My intention was to simply send her back the half she had refunded previously once Paypal handled the transaction if she was unwilling to work something out.
She proceeds to completely go ballistic once the claim puts a hold on her account. She claims she was going to pay me aft 8 because she was waiting on our mutual friend to pay her for something. This is information that she NEVER once brought up until I filed a claim. She in fact explicitly stated that she didn't know when she'd be able to pay. I initially refuse to cancel the claim because I don't trust her at this point and know that she is a liar.
I attempt to make arrangements for the mutual friend to just pay me directly but he can't, as he is doing a bank transfer to her instead of paypal.
They claim they will send the money as soon as I cancel the claim and their account comes out of the negative. I make the mistake of trusting them because I am not out to hurt someone, just want what is owed me. Big mistake. I cancel the claim and she ghosts me completely. I send a couple of reminders and get nothing. Cas (the mutual) confirms later in the week that they already paid her, and I still am getting nothing from her, either messages or money.
I decide to try to be nice and just leave her alone except to send a reminder on the 16th asking if I will get pair, then left her alone for the rest of August until the 27th and message her again to see if I can get this finished. As of now she has read the messages and still refuses to respond.
She has been active on her Instagram (selling adopts primarily), but has failed to answer or send the money.
In summary, she is a liar, a scammer, and a thief and I hope that no one else ever has to deal with her or falls for her lies.
The below screen caps show her publicly available information / social media accounts so that hopefully others can avoid her.
I had given him money for a commission, however he made a few concerning posts that made me want to get a refund. He posted that he would refund, but when I messaged him he became hateful and refused to refund me.
I had expressed interest in a character Beauregardent had in their TH and had offered to trade for it. Eventually they told me over Discord they'd be willing to sell her to me for what they paid. They promised they'd hold her for a few days while I got the funds together, and on the 1st I paid $300, and the remaining $100 on the 6th. Unfortunately I don't have the messages to our original conversation, but I do have the DMs concerning payment and paypal screenshots.
Today, August 21, I was informed by someone on TH that they'd also bought the same character from the same person. (I'm DeadGalaxy)
When I showed them the logs of the sale, we've come to the conclusion this was done intentionally and was no mistake because while I had sent my first payment first, they had paid Beauregardent only a couple of days later.
From the other buyer:
I have never had a situation like this concerning character trades/sales and it is upsetting, both for the amount paid and the trust breached. I DM'd Beauregardent at the start of this info being sent to me but at this point I still haven't gotten a response from Beauregardent on resolving the situation.
Edit: $195/$400 has been refunded.
Edit2: The adoptable has been refunded.
I commissioned this artist to make a character sheet for my OC for $100. I paid upfront. Though he was iffy about the proposed due date, he said he'd do his best and I was willing to allow wiggle room. I contacted him a month later (May 23rd) to ask about progress. He said he'd get back to me, but didn't until June 27th, saying I "Slipped" his "mind". I poke him again on July 20th, and he claims that he's been sick all month. I send one "hello" message on August 8th and another on August 17th. No response.
During this entire time, CozyCollie has been tweeting about accepting more commissions and doing YCH's. The screenshots I provide are of our DM's and some posts he's made regarding taking more commissions after I paid him for mine.
Commission was asked for through DM's on twitter.
Invoice was paid on the 29th of July
Commission was completed 30th of July and delivered/received.
Dispute was made August 15th
User seems to have changed their twitter handle in that time. ( Previously @ FoxyAnya_ | Currently Aika_productions )
I have included the form reference link opened as a screenshot and a screenshot of the character ref provided via DM to prove it is the same commissioner by reference given despite the name change.
I contacted them via DM and learned that they were on the used paypal account with their guardian. (I also speculate this is why the invoice e-mail is different from the dispute e-mail on paypal)
The guardian has filed the dispute.
After further discussion with the client it appears they asked for the commission. Paid for it, and now the guardian is disputing.
I requested to be put in contact with the guardian to try to resolve this. Client dodged this request.
I inquired if they had text proof of the guardian granting permission for them to get the commission through the account.
They said yes, they had texted it.
When I asked for a screenshot for my paypal case they stated they could not find it and stopped responding.
Paypal dispute is still pending. I have provided all information I could to paypal at this point, however, as this client claims to not be in charge of the paypal account they utilize I felt this warranted a warning.
On June 17, 2019, after seeing a post on reddit (https://www.reddit.com/r/DnD/comments/c1l10a/art_i_will_draw_your_pc/) I went to Sketchy Kyle's fiverr to place an order for a commission totaling $42. The set due date was June 22, 2019 but on this day the artist opened a dispute to extend the deadline to June 25, 2019 citing personal reasons and being busy with other commissions likely coming from the same reddit thread. I agreed as waiting is usually no worry for me, but days then weeks passed with no updates. On July 18, 2019 I messaged them in an attempt to get back into contact with them, as fiverr showed that they had been online recently. No answer. Again I attempted communication on August 2, 2019, and again no answer. On checking their fiverr profile it would seem that they have deleted their account. Thanks to fiverr I still have the $42 but it is locked to the platform. I'm afraid I'm not the only one from the reddit thread that received the same treatment so I hope that if they should surface with a similar username others can be aware of their practices. I am unaware if they have a twitter or other social media unfortunately.
videogifevidence1.mp4
Situation: I ordered a custom suit from Lemonbrat in late 2018. With the understanding that the suit would be paid off 3 months prior to July, as I needed to suit to be finished and shipped in time for Eurofurence (leaving 12 August 2019). The terms of service changed somewhere in Febuary or March when I actually paid off the suit.
Initial Deposit: https://images2.imgbox.com/3f/d1/LIZAfgSE_o.jpg
Final Payment: https://images2.imgbox.com/89/8c/s9pQ3s2C_o.png
Assurances on Finish Time: https://images2.imgbox.com/2a/50/9gHwLCC3_o.png
They changed the refund policy from (cost of materials and labour will be taken from refund, and at our descretion) to (no payments are refundable)
They changed there creation time from 2-3 months after complete payment, to 3-4 months for people who pay upfront. They also changed the deposit terms.
I can't remember what the original percentage was, but it changed to 100% payment before construction.
The person dealing with my suit told me that I was bound to the old TOS since I paid off the suit before the changes were made.
From the time of being paid off I have had nothing but issues. Communication was extremely bad right from the start. I had to go out of my way to contact them every week or two to get any information. The suit was supposed to have started construction 3 months prior to July, and didn't start construction until the last few days of June. Giving them around 30 days to start a suit, a suit I had assumed they had already started. That was a shock.
Image: Re-confirming a July finish: https://images2.imgbox.com/b9/d3/qhIVTi77_o.jpg
I didn't recieve any progress update images until mid-july, the date the suit was supposed to ship. twice after that, I got assurances the suit would be finished and shipped by the 'end of the week', twice I was told this, and twice the deadline was missed, making three missed deadlines.
My fursuit head was made into a mouse head, it had to be completely redone.
My tail was made short and curly, and I was told that it was exactly the same as my reference image.
When I pointed out that it wasnt - and therefore not what I asked for, they said, "Oh, but this is right for your suit - trust us."
I pressed again, that it was not what I asked for an they eventually redid it. To my horror, they had made it supersized to the point that it would need carried.
Even though I asked them to keep it long and skinny, and anotomically correct.
Several extras have been added to the suit (against my wishes) to try and compensate me because they realised they messed up.
They added airbrushing, they're bumping up the shipping to Express International, and now they made a oversized tail (something I didn't pay for or want)
They're completely designing the suit they way the *think* it should look and not what I asked for, and its more than just a "style" thing.
Tail (first attempt) https://images2.imgbox.com/90/17/Pa3F9l6Q_o.jpg
Tail (second attempt) https://images2.imgbox.com/84/2c/iYrvQ5KF_o.jpg
Fursuit references: https://images2.imgbox.com/e1/13/sFGrxjpO_o.jpg
https://images2.imgbox.com/5c/b1/GSVYWuhI_o.jpg
https://images2.imgbox.com/03/ea/izTVbu2S_o.png
1 out of 4 fursuit reference that was sent has not been posted here due to it being NSFW
I get the feeling the person dealing with my suit is new. By his own admission, he had to pass on the fursuit head to a head artist to have it completely redone.
They also said that a whole team is working on my suit to try and get it done on time, this is not a good sign.
I have over 40 emails from Lemonbrat from my back and forths with them since December of 2018. I've uploaded some of those emails but seeing as there are so many, I'm gonna limit what I've uploaded, if anyone needs anything specific will be happy to add it later.
Other images: https://images2.imgbox.com/3c/16/AoO5elCV_o.jpg (Tail argument)
https://images2.imgbox.com/05/52/5NevIVAT_o.jpg (Tail argument)
Other proof:
Update: They've sent pictures of the suit.
Update: 08.03.19
The suit has been repaired, and is now en route to the client. The email confirming shipping is being withheld to protect the client's privacy.
Update: 08.09.19
Hi there, quick update.
The suit arrived, with the ears fixed. Not sure how they did it, as I assumed they weren't going to.
The suit is snug and fits neatly, and although I am excited and happy to have it there were a few issues:
Minor Issues:
- No care instructions
-No instructions on how to fit cushions into the digigrade legs properly or how to put on.
(a lot of trial and error to get it right)
Serious Issues:
-The suit arrived with fur stuck in the zipper, and the zip had been driven over and beyond the jam
(I managed to fix it with some gentle tugging to release the fur from the middle of the zip but it was really worrying)
-The zip is extremely tempromental and sticks. It requires two people to suit up and out. Almost got stuck inside trying it on (wanted to make sure it fit because of the issues previous)
-The tail is detachable, and attaches with a belt loop on the rear of the suit. (this is something that kind of gripes me as it breaks the magic, but there's not much I can do about it. They claim it was the 'only' way to fix the horrible bulge they had on the rear of the suit, and it's still there, it's just less noticeable.
Other points
-They included the repairs with the cost of fixing there mistakes. I asked them to put the value of the materials only on the customs form for cheaper import fees. They bumped the price up to 600$ I suspect they included the price of used materials for the repairs to their own mistakes, I didn't like this, but I shrugged it off, as I didn't want to argue with them anymore.
(A few friends have expressed that they feel the price is a bit hefty but I have no knowledge of these things so please don't take my word as fact here)
Overall, I'm happy with the suit, I still have a few gripes about it, and clearly it was a fight to get it "this good" and it's still not perfect. I'm not trying to be a 'nightmare' customer, I just expect professionalism from a "big name" in the fursuit making community. A suit arriving with fur jammed, and run over with a zipper, no care instructions, and no instructions on how to actually use the "large cushions" they provided to pad out the legs is a little sloppy in my oppinoun.
And then there's the issues that was listed on my beware previously. I feel they only went so far with there repairs to save their own reputation, had I not made the beware and kept pressure on them to fix the mistakes I don't know what the suit would look like, they initially refused outright to do any further repairs after the head recarve.
If they did bump up the price of the material cost, simply for shipping purposes as a payback for all the repairs they did, I find that a little petty.
All in all, I've decided not to go to Lemonbrat for anything again, and a lot of people have given me there support on this without asking, saying they won't even buy things from there stalls anymore.
I appreciate all the support the AB team and the people who read my posts and twitter have given me. And if you chose not support Lemonbrat, that is your choice, but I wouldn't blame you.
All the best,
Camaro.
In October 2017, I commissioned REYKAT for a fullbody sketch of one of my original characters for $25 USD. Their TOS states that waiting times ‘can depend, so think twice whether you are ready to wait or not’. I saw that although they seemed to have a big queue of commissions and continued to accept more, they were frequently posting commissions and so I assumed they were on top of their workload. They have no public waiting list or commission queue, so I had no way of knowing this for sure, but I decided to take the risk. My commission was accepted and I was told I'd be noted when the art was done. (I’ve blocked out their PayPal address in the corresponding screenshot).
By mid-February 2018, I hadn’t received any updates on my commission. I wrote a note asking about the status of the art and received a reply soon after saying that it would be done (no specified time).
However by June 2018, I still had not received my commission, and had not received any word at all from the artist. They had been posting personal art, as well as commissions that I believe came from commissioners after me (judging by the date of their inquiry comments on REYKAT’s commission journal). I noted REYKAT inquiring about this, and their reply linked me to a screenshot of their TOS stating that waiting times would ‘depend’. They also reassured me that the file would be sent to me when finished and it had not been forgotten.
Honestly, after that I kind of forgot about the commission for several months, but it was never delivered, and nor did I receive any communication from REYKAT. During this time, they continued to post personal art and others’ commissions. In June 2019, I decided to try to follow up on the commission again. This time my message went unread and unanswered.
A month later, I sent a second note, which has also gone unread and unanswered for the past week. As of now, I have received neither art nor refund, and the PayPal dispute window is well past.
