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This happened back in 2017. I only recently learned that this website exists, so I decided to share my story. But first, a brief trip 2 years earlier, to 2015. Back in 2015, I ordered a hoodie from Dalmy for $80, and it was delivered a few months later at Anthrocon 2015 with no issues. Fantastic. 2 years later, in 2017, I placed an order for a second hoodie from him, but the price had jumped to $200. Okay, no problem. I paid him in person at his Dealer Table at Anthro New England 2017 and was told verbally that the lead time would be 2-3 weeks. Here is the line item from American Express’s website and the email receipt from Square: On February 6, 2018, I sent a note via the form at http://www.dalmydodatcreations.com/contact/ inquiring about current status of hoodie. I have no record of receiving a reply. On March 1st, 2017, I emailed a note to firstname.lastname@example.org asking about the hoodie. 3 days later, I got a bounce back: On March 9th, 2017, I pinged Dalmy on Telegram with my measurements, did not receive a response. I do not believe the Telegram name is public, so I probably should not share a screenshot as per this website’s guidelines. On March 11th, 2017, I checked his Twitter feed and saw that he posted a video on February 21st, 2017 that he would be shutting down. I replied to his tweet inquiring about my commission, and he assured me that my commission would still be completed: Source: https://archive.vn/DcR1j The refund form referenced was here: http://archive.is/nvm9Q This was the followup email I also sent on March 11th, 2017: I did not get a reply. Strangely enough, 5 months later on July 26th 2017, he posted that he was taking a fursuit commission for a minimum of $1600: Source: http://archive.is/RmLAS He then went on to say that it would be his “final commission” “for the foreseeable future”, which contradicts his previous statement to me that my commission would be completed: Source: http://archive.is/etfFJ On September 24th, 2017, I sent him a DM in inquiring about a refund and on October 25th, 2017 he replied asking for the "SquareCash information” so he could refund me. I replied on the same day with the email address the statement had been sent to. 1 month later on November 26th, I followed up again, asking about the refund. No answer was received. Screenshot of that conversation: I originally paid in person with my AmEx, the window in which to file a chargeback is approximately 60 days from when the charge appears on my statement, so we were well past that point. I have written off the $200 as a loss.
In April of 2015 a brand of designer underwear with a hole for allowing a tail as to be worn with a fursuit was advertised. This brand was called Fursace. It seemed pretty legit at the time and so I pre-ordered a pair. Things were looking good, as an email announcing the beginning of shipping came about a month later. I looked forward to receiving my undergarments soon after. At this time they requested an additional $10 for shipping, which I thought was strange but I was okay with it at the time. Unfortunately a couple of months passed, no underwear, and then finally I received an email about delays with a bunch of excuses. I was sympathetic though, and decided to give them a chance, believing they would come through in the end. A few more months went by, no underwear. In mid December, I received yet another email with even more excuses and apologies, and a plea for people to not file PayPal disputes because they were DEFINITELY going to send out their product if people have them a chance because their PayPal account had been rendered unusable. Again I gave them the benefit of the doubt, something I now regret doing. They promised to work on getting orders out and that they would be waiving the $10 shipping fee (which I had already paid), but I never even got a refund on that. About a month passed and there was no word, and so I sent a DM through twitter. It went completely ignored. Then I made some tweets about the issue a couple years later and finally got a response in DM. We had a discussion and Dalmy said that they were rebranding and would be issuing refunds for Fursace once they finished with releasing the new line of apparel, now called Maul Apparel. I wasn't happy with this, but they wouldn't budge, so I just had to wait. I waited 5 months and sent another DM, which was completely ignored, and all current attempts to contact them about this issue in any way has been ignored. I really just want my refund, and for everyone else who never got their products to be refunded. But if I could get mine, I would say I am satisfied.