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This happened back in 2017. I only recently learned that this website exists, so I decided to share my story. But first, a brief trip 2 years earlier, to 2015. Back in 2015, I ordered a hoodie from Dalmy for $80, and it was delivered a few months later at Anthrocon 2015 with no issues. Fantastic. 2 years later, in 2017, I placed an order for a second hoodie from him, but the price had jumped to $200. Okay, no problem. I paid him in person at his Dealer Table at Anthro New England 2017 and was told verbally that the lead time would be 2-3 weeks. Here is the line item from American Express’s website and the email receipt from Square: On February 6, 2018, I sent a note via the form at http://www.dalmydodatcreations.com/contact/ inquiring about current status of hoodie. I have no record of receiving a reply. On March 1st, 2017, I emailed a note to [email protected] asking about the hoodie. 3 days later, I got a bounce back: On March 9th, 2017, I pinged Dalmy on Telegram with my measurements, did not receive a response. I do not believe the Telegram name is public, so I probably should not share a screenshot as per this website’s guidelines. On March 11th, 2017, I checked his Twitter feed and saw that he posted a video on February 21st, 2017 that he would be shutting down. I replied to his tweet inquiring about my commission, and he assured me that my commission would still be completed: Source: https://archive.vn/DcR1j The refund form referenced was here: http://archive.is/nvm9Q This was the followup email I also sent on March 11th, 2017: I did not get a reply. Strangely enough, 5 months later on July 26th 2017, he posted that he was taking a fursuit commission for a minimum of $1600: Source: http://archive.is/RmLAS He then went on to say that it would be his “final commission” “for the foreseeable future”, which contradicts his previous statement to me that my commission would be completed: Source: http://archive.is/etfFJ On September 24th, 2017, I sent him a DM in inquiring about a refund and on October 25th, 2017 he replied asking for the "SquareCash information” so he could refund me. I replied on the same day with the email address the statement had been sent to. 1 month later on November 26th, I followed up again, asking about the refund. No answer was received. Screenshot of that conversation: I originally paid in person with my AmEx, the window in which to file a chargeback is approximately 60 days from when the charge appears on my statement, so we were well past that point. I have written off the $200 as a loss.