In April of 2015 a brand of designer underwear with a hole for allowing a tail as to be worn with a fursuit was advertised. This brand was called Fursace. It seemed pretty legit at the time and so I pre-ordered a pair.
Things were looking good, as an email announcing the beginning of shipping came about a month later. I looked forward to receiving my undergarments soon after. At this time they requested an additional $10 for shipping, which I thought was strange but I was okay with it at the time.
Unfortunately a couple of months passed, no underwear, and then finally I received an email about delays with a bunch of excuses. I was sympathetic though, and decided to give them a chance, believing they would come through in the end.
A few more months went by, no underwear. In mid December, I received yet another email with even more excuses and apologies, and a plea for people to not file PayPal disputes because they were DEFINITELY going to send out their product if people have them a chance because their PayPal account had been rendered unusable. Again I gave them the benefit of the doubt, something I now regret doing.
They promised to work on getting orders out and that they would be waiving the $10 shipping fee (which I had already paid), but I never even got a refund on that.
About a month passed and there was no word, and so I sent a DM through twitter. It went completely ignored.
Then I made some tweets about the issue a couple years later and finally got a response in DM. We had a discussion and Dalmy said that they were rebranding and would be issuing refunds for Fursace once they finished with releasing the new line of apparel, now called Maul Apparel. I wasn't happy with this, but they wouldn't budge, so I just had to wait.
I waited 5 months and sent another DM, which was completely ignored, and all current attempts to contact them about this issue in any way has been ignored. I really just want my refund, and for everyone else who never got their products to be refunded. But if I could get mine, I would say I am satisfied.