James

4 minutes ago, WereMorta said:

I haven't closed the claim, nor have I received the refund yet either. According to the artist's TOS a refund can take 1-6 months.

Just double checking:  Is it a claim or a dispute?

A dispute will automatically close in the artist's favor if you don't escalate it to a claim.

Goodness gracious.  They're really racking up these bewares.  With prices like those it's no wonder.

This has been downgraded to a Caution since the artist seems to not be fighting you on the refund.  If anything develops we can upgrade it.

Just as a note we are getting the original note sent in June.  🙂  It was on a previous submission, but it had fuzzy date.

Wow.  First a very personal story that is no one's business, then turning on a dime when they realized they can bail with your money.  Quite the whiplash, and a beware well warranted.

@ALenny

While you are welcome to respond, please note that we ask submitters to leave off the personal drama and community fighting and keep it transaction focused.  We're going to ask the same of you.

Also, if you have a response take your time to write it out.  We will no longer be approving multiple comments in a row from you as they are spammy.  Pebbles will not be notified of a comment until we hit the manual approve button.  This is a forum.  Not a chat server.

3 minutes ago, Eyenoom said:

Is it a mistake you wrote November  2, 2019? Because all the notes show that it took place in January 2020, and the YCH listing shows it was posted November 5.

Either way, I really hope you'll be able to at least get your art or your money back 😕

Is the 180 days protection from PayPal up yet? If it is, you might still be able to call them and explain the situation and hopefully get PayPal to issue a refund because the lack of responses is not okay. 

Yes, we discussed it via PM, and I forgot to fix it prior to approval.

This has been downgraded to a Caution due to the fact that you have a refund.  However, if I'm reading this correctly you got a full refund?  

6 minutes ago, sbneko said:

How was this resolved? I can't seem to find any update and would love to know :3

OP pmed me they got their money back.

2 minutes ago, Cinisolus said:

Hey OP I'm so sorry for your experience. I went through a similar one and have yet to receive any sketch since May of 2019. I tried contacting Luna multiple times with 0 response and I saw them posting more and more commission slots being open so I got a bad feeling. After 2 emails and 3 DMs I finally commented on her commission post which they then immediately replied to asking me to remove my comment on their post. It gave me a bad feeling at the time but I really thought Luna was just a little overwhelmed and they were nice so I felt guilty about posting on their commission opening so I deleted it. I was unaware of how long their queue truly was and I thought they just needed some extra time. Now they seem to be MIA it doesn't look like i'll be receiving my refund  since it's been way past the date. I feel a bit foolish for believing their excuses after seeing all these disheartening posts 😕 Sorry again and I hope things work out for you

-snip-

 

While we don't mind comments like this, it ultimately helps the community if you make a post of your own.  Adding comments won't add to an artist's tag weight.  The more individual tags that they get the more their tag gets weighted on the tag page.

19 minutes ago, Koifox said:

That's exactly it though, if the client had an issue, don't wait 180 days.

Don't agree to a term to turn right around and say nevermind. Consistency matters a lot. Unfortunately a lot of artists have to deal with people not knowing what they want, and it drives down the whole working order of trying to make art in this Fandom work.

I'm all for fairness and equality but we're messing with someone's work, an artist trying to make a living from their art work is just as valid if not more in this case, you cannot argue ONLY the one side.

The terms of service was changed after the client commissioned them. The client did not agree to anything. ToS changes should never apply retroactively if it doesn't benefit the client. This is blaming the victim. No one is hurting the artist's workflow except themselves. 

6 hours ago, Koifox said:

I can understand why you wouldn't recieve a refund, especially even when PayPal denied your claim. If there was an issue with anything you had, (design, reference, timing, etc.) then shouldn't the point in question being questioned be: why you agreed and accepted any changes that should have been discussed and addressed before you tried to issue a refund through PayPal?

It was denied due to length of time. PayPal has a strict 180 day policy. The client has done nothing wrong here.