Eden

23 minutes ago, ritualnoise said:

I'm really confused by this and second the wondering if some of the conversation is missing. What really boggles my mind is reading the post, you state you got a M/F commission, but the screenshot clearly shows a M/M scene. And there's nothing in the screenshots to show you clarified both this change with the artist or specifically requested it only be M/F, but instead only clarify something plainly stated in the auction description. While I understand how upsetting this is, I would HIGHLY suggest that something so important be stated up front in any situation like this, just as you would for key details (markings, jewelry, etc) that you would not want left off the character from the get-go. Should the artist have clarified? Yes. But you should have also made an effort to make it known to the artist that despite bidding on a M/M ych, you did not want any version of that, especially given the other position was also up for auction and the other participant may feel equally as uncomfortable with the scene being changed from M/M to M/F. All parties involved should have communicated better.

The auction details state "2 char any gender"

This is weird as heck.  If it were a mistake, I could understand.  But they don't even say they're sorry, and seem to defend the choice?  Why even make more work for yourself?  It just strikes too close to "it'd be better if this was gay" which I used to get all the time if I made art of my spouse and me.

I'd be just as upset as you are, and wouldn't grovel to have a bastardized version of my character not posted online.  Not sure why you would even want it with you, though.

Anyway, a caution well warranted.  I wouldn't touch anyone who changes genitalia configurations without my permission with a 10 ft pole.  Fingers crossed that they don't put it on Patreon or anything.  

As a heads up we approved Luna's comment because they supplied proof of it being the same person privately.

Hello OP!  If Zapp still doesn't deliver to you in another month please leave a comment or send a message to one of us and we'll upgrade this to a beware.

Edit:  My mods pointed out they're active on Twitter, so this has been upgraded.

4 minutes ago, Woofbyte said:

Oof, I'm not honestly sure how to feel about that then. Thanks for letting me know about that. That's probably why they left the server we shared, they probably got kicked or something. Should I have the Beware deleted? Or keep it up to let people know this person is very very underage to be on most of these sites?

No, we won't delete it. We will, however, leave a mod note they're a minor for everyone else's sake.

Mod comment:  Given the information provided by both Trixx and Caero align, we've decided to keep this as an open beware.  For both clients and artists collaborations are considered one entity.  Due to the inability to do a partial chargeback, the difference between $530 and $480 is owed to Caero for the matter of the chargebacks to be resolved.

All other circumstances surrounding the chargebacks we leave others to create their own opinions on the matter.

2 hours ago, paintedbees said:

UPDATE:
Trixx has filed a dispute/chargeback for the TOTAL sum of the commission including the $200 USD I had already reimbursed her.
The invoice was sent via the musician's paypal and therefore the dispute is solely hitting his account.

I am at a loss for words. We've never dealt with a charge back dispute before. If anyone has any advice, we'd love to hear it.
I've advised the musician to send the completed work as well as proof of all verbal agreements, etc. I'm not sure what else can be done.

Don't use their automated system. Call them immediately and speak to a person. 

I will start by saying that the reason this was accepted is because chargebacking was absolutely out of line, and Kuro has a history of using chargebacks.  This transaction didn't do well from both parties, but ultimately he got what he requested from the art.

With that said to save you problems in the future I would suggest either putting what genital configuration you want in the auction, or speaking up the second someone supplies you with a character that doesn't fit your parameters.  "Female" =/= boobs and vagina to everyone, as Kuro obviously feels his character is female.  And there's nothing wrong with that.  Given that he received no comment about the penis in the ref, nor does your auction say you will change genitals that don't match what you were willing to do for this auction I can see how he would be put off and upset.  If you had asked "Oh sorry, when I said female I meant boobs and vagina only, do you want me to draw without the penis?" then this transaction would have fared better.

As for using the YCH twice, I really suggest putting in the auction description that this is a possibility.  This is a misstep on your part.  Majority of clients would be upset if they paid for a YCH under the assumption that it was unique, and then it was recreated.

Edit:  For everyone- AB is a trans and gender identity friendly site.  Any ugliness will be an auto yeet.

At first I was willing to give the artist the benefit of the doubt that maybe they forgot you, and blocked you over something unrelated.  Now there's at least one other client claiming they were also blocked.  It's bonkers!

My personal feelings aside on nitpicky clients, from a technical standpoint this piece is far more complete than the previous one and the examples you have listed.  I have no idea how they can say it's "less polished".  It's really a shame they didn't like the end result, because the end result is beautiful.

While you two are counting from the date the auction ended, I'd say the day this transaction truly started is when the balance was paid off.  Sixish months for a full illustration and a song piece is good time.

Hey OP I went and added in their twitter accounts as they appear to be semi active on spacemuttt1 as of last month.

I always get concerned when artists disappear.  It's good to hear they're ok and hopefully they'll be on the up and up.

Hello!

This was shifted to the caution section as the artist themselves are communicating with you despite it going to the 4 month minimum for acceptance.  While it probably wasn't the best idea on their part to accept a commission so close to finals, they are initiating contact and talking to you.  Hopefully they're able to get it completed.

Comments have been locked. This is an old post, and if you're interested in talking about positive experiences please go to the positive reviews forum.

So we actually reached out to Boozy Badger since he's written on adoptables and designs in the past, but he hasn't returned our message.  (Pretty easy for things to get lost when he probably receives a ton of messages.)  As far as we're aware "closed species" don't have rights, but "designs" do.  And given that you're the creator of the design, and never signed anything with this artist, you're the owner and can rescind usage to others at any time you want.  

Ssnaree is vastly overstepping his bounds, and I've personally got a lot of opinions on "original species" owners who go on rampages.

Goodness gracious.  Artists aren't banks, and it's frustrating to see this.

Edit: and we've asked Pukaa to see the art privately to see if it's been completed.  

Into temp storage for Feb 20th.

Sorry about all the edits.  I had to try and break up the caps for readability and insert clarification we got from OP in PM.

Looks like they're also somewhat active on Twitter, OP!