James

8 minutes ago, Chesta said:

Hello, I do not see how me posting updates is unprofessional at all. I am trying to keep everyone up to date as to what is going on.~ 

While I haven't seen the update: overly personal information as you've posted to this client is obscenely unprofessional as it guilt trips clients into not trying to follow up what they are rightfully owed. This is a business client transaction. You can convey delays without guilting people with the nitty gritty details of current events. 

Edit: okay yea I read a bit and stopped reading. There is absolutely no reason to share that kind of information to your clients. And quite frankly your child deserves their dignity respected and not aired out to a bunch of strangers.

Please note that if you attempt to bring that here it simply won't be approved for being inappropriate. 

15 minutes ago, flucket said:

If this were a business transaction, I'd agree. But having someone message you out of nowhere when you don't publicly post your email anywhere (already creepy) asking you to hand over your character, and then when you refuse telling you to "kill yourself fa***t" does not, in my books, warrant any kind of civility from you. Would simply blocking them the first moment they got hostile been a better way of handling it? Yes, I agree actually! Does it in any way undermine the OP for calling someone a fairly tame insult after being told to go kill himself followed up by an actual slur?

Man, I dunno, to each their own I guess, and if that's your feelings that's your feelings. But I certainly wouldn't feel uncomfortable dealing with OP over that. I'd have said a lot worse than "asswipe" if someone called me by a slur and told me to kill myself (over a pony OC).

 

Also, just a general thing, opening with "I don't care what people think of you" is already pretty dang loaded, looked kinda like he was softballing a threat about using your reputation against you right from the get go, OP. Sucks you had to deal with this!

I definitely agree with this stance. If someone came at me in this manner my response would likely be to kiss my entire ass, and they would get a block.  People can't be "On" always.

5 minutes ago, Mortymaxwell said:

The guy's e-mail address is visible in the first screenshot.

Thank you, but it's meant to be. We've allowed it.

5 minutes ago, 1337Scaly said:

Oh, Chesta noted me yesterday, getting upset about this Beware, saying she is working on my commissions and wants this down when she's finished.

The great thing about moving off of Livejournal and to our own website is that we can disable user edits and user deletions entirely.

Chesta, since you may be reading this: I'm sorry to tell you but users don't have that ability.  When you've completed the work, we will mark it as resolved.  The only person who has had control in this situation is you, and so far you've driven your client to have to speak publicly to get any kind of recourse.  That's not their fault, but yours.

This is so frustrating to read, OP.  I hope you get your money back.  =\

3 minutes ago, impishixi said:

I have asked for a refund and they ignored that...they stopped answering me so I opened a paypal dispute to grab their attention. Then they said to me on paypal that they already shipped my base in december, but last week they told me it wasnt shipped yet.  im...so confused.

Do not drop that dispute. If you close it, then you can't do it again.  Disputes can last up to 20 days before they automatically close in the seller's favor. Give it a few days and if nothing arrives escalate to a claim. From there they'll have to give PayPal a tracking number or you win.

If they want to claim it was lost then that's their problem. The onus is on sellers to buy insurance and to ensure the client gets their package. At no point are clients responsible for lost packages.

1 hour ago, Serahcat said:

Whoa, there's so much bitter salt coming from that maker... I can practically taste it.

To the op, I'm sorry that you had to deal with an immature [redacted]... I hope that they did not put you off the fandom.

Heya let's please not hint at name calling either. ?

13 minutes ago, Sarahcat said:

I don't even know what to say. This is by far the most unprofessional beware I've seen in some time. Is there even a chance for OP to get their money back at this point? ?

If they're out of the 180 day time frame, then their only recourse is legal action.  With that said, winning a judgement against someone doesn't mean they'll actually pay.  ?

ALSO:  We know there's a duplicate cap.  The editor wouldn't play nice with us.

I'm sorry you got burned by him.  He's, unfortunately, a repeat offender that goes back years.  He burned me for a $30 story commission years ago, and I had to drag repayment out of him in the form of Flight Rising currency because I wasn't going to get cash back.

His MO is to ignore you until you forget.

Alright y'all let's keep this focused on the beware, not the ethics of tracing.

4 minutes ago, HaruTotetsu said:

Just guessing but that might be due to an error with the site's notification system, not working as it should. Artist Beware might be an old group but this site is entirely new. Error's and bugs appear on sites like this naturally.

I'd suggest going to your Messages by clicking the envelope icon at the top, and print screening that there are no notifications in their and sending the image to a member of staff alerting them to it.

You would be correct. We were under the assumption that users could still see their hidden comments like on the old site, but upon further testing the "mod note" option is simply for us for personal notes.

We will have to pm users manually for rejected comments.

2 hours ago, zrcalo said:

I submitted a long post that evidently didnt end up here.

I attached a moderator note explaining why. We do not accept excessive personal information. Please review our commenting rules.

Artist to artist that kind of information really isn't the client's problem. There was nothing stopping you in that time from contacting them about a personal delay.

1 minute ago, Lazeros said:

Hello there,

I'm very sorry to hear about your experience with me, and I would like to rectify the situation by getting you your art immediately. Since I have no recent contacts from you, I must request your order details again. I am so very sorry for not getting your art to you in a timely manor. I was in and out of the hospital a lot for surgeries, and the busy schedule made it difficult to get my commissions out on time. Then, and since my computer died, I lost my files on who was owed what. This is no excuse though, and I am greatly sorry for letting your commission go unfulfilled. I can guarentee to you that I will not only get your commission completed in a timely manor, it will be streamed live on a day that is good for you, this way you can approve the sketches and see the piece done from start to finish.

 

If you could, please contact me on deviantart, via note, I am Laseros on there.

If you were trying to get a hold of me on Furaffinity, My username is Lazeros there, but as of now, I do not check that account as often as I should. I am much more active on Deviantart currently.

 

Again, I deeply apologize for your terrible experience! Please allow me the chance to change your experience to a good one ♥

Thank you very much for your time,

~Lazeros

This is the mirror from a Livejournal post, but I'll point the OP to this.

1 minute ago, Alkraas said:

How in the world do they not know what badge your granddaughter ordered from them? I'm an artist too and I wholeheartedly believe it's their job to know what commission belongs to who. Even if a lot of people ordered one, they have to be organised enough to know which badge is made for who and what badge gets sent to what address.

The last time a badge got lost in mail for a customer from me, I refunded them the shipping costs. They also had a clear copy of the image and they were happy with the shipping refund.

From the sound of it, they also didn't ship it with tracking? I feel like it's important to invest in a bit of extra to pay for a tracking number so the customer can see where the badge is currently, that kind of transparency is important when money was exchanged imo.

This precisely.  A basic First Class envelope with tracking costs under $5.  I don't understand why the artist didn't ship it in that manner.

19 hours ago, gubaguy said:

I dont think this is at all resolved, becuase after i told Kircai that i did NOT want a refund, but everyone was telling me to get one (and he himself said both in private and in this very thread i could ask for one at any time), so after i said that everyone was telling me to get a refund he jsut sent one, and has now posted this:

I 'threatened' a chargeback?  I told out outright i DIDNT WANT A REFUND, and then you follow this up with:

You literally sent the money back for the SOLE PURPOSE of playing victim, after i told you I DID NOT WANT A REFUND.

That's enough. You have a refund, and this is being locked as there are no more productive things to be said. All that's happening are potshots at each other, and that's not what we are here for.

Edit:  I also want to stress that the artist is within their rights to refund you.  He didn't claim that you threatened with a chargeback.  He said that he felt you were the type of client who might do so when they aren't getting their way.  This is his way of washing his hands of this transaction, and at this point you need to leave him alone from here on out.  He's established a boundary, and it's time to respect it.

Also, he's within his rights to repurpose art as he sees fit.  You don't own it.  This transaction is resolved, because the artist has chosen to resolve it.  Please understand that if you continue to poke and prod at him when he's already made it clear that he wants this to be over and done with that you risk the artists who read this not wanting to work with you in the future.

27 minutes ago, kircai said:

So, probably my last post on this.

Thank you Bornes, I think that does hit the germ of this issue. No reason for details, but yes, I felt a line had been crossed and was uncomfortable with that back in '16.

 

To reiterate one last time, I'm at fault for being so late and not communicating. I make art to hopefully make folks' day better, and going silent for a while, irregardless of personal issues, is a dick move, and I am sorry for that. Also, it seems like this site only recently started back up again, so I'm also sorry the first major post was a bit of a petty situation. That said, I haven't had a bad time here and hope this site goes well!

 

The commission was not scrapped as you can see by the still functional dropbox link, which will stay up for my usual 3 - 6 months. And attached below is the client calling my work "half-assed." I ain't gonna let something like that go over on an image I'm still proud of.

 

Thank y'all, have a great day!

 

We've been in operation elsewhere for well over ten years, so please don't apologize!  We thank you for coming here and taking the time to speak on your beware.

4 minutes ago, gubaguy said:

I attempted to have a civil conversation to resolve this, Kircai decided to throw around more accusations, accused me of wanting to be friends so he would draw me free porn, then he sent an unprompted refund and blocked me, his final message being  "I am literally a fetish porn artist dude."

 

I guess its over now?  im not happy about any of this honestly. The artist clearly didnt want to resolve this in any meaningful way, and if i had wanted a refund i would have asked. This feels like a hollow attempt to make me leave him alone.

I will be issuing a resolved tag. 

2 minutes ago, Bornes said:

I could be interpreting this wrong, but it seems to me that the main crux of the issue was the last time they spoke (in 2016?) when the artist (kircai) told guba not to talk to them.

What sounds like what happened is that guba wanted to be friends, and when Kircai denied that, guba took it as the inability to talk to the artist entirely. This sounds like confusion on the difference between a personal and a professional relationship.

This seems to be a big problem in the fandom (or at least private art commissions in general). Artists want to seem nice and friendly for customer service, which confuses customers into thinking they're friends with the artist, so on and so forth until the difference between business transaction and personal communication becomes null.

Of course I could be wrong on this since we don't have the original messages (nor am I asking for them). Just seems like an observation; Guba didn't feel comfortable asking Kircai for updates because Kircai lashed out last time (when Kircai felt their personal boundaries were crossed).

Something both sides need to work on communicating effectively. The difference between personal and professional relationships is also something that the fandom as a whole needs to be more educated about in general, unfortunately.

If guba had asked for updates on the commission using the correct channels, it's likely this whole transaction would've gone much differently.
It's unfortunate that this misunderstanding occurred.

You would be correct, but we asked mentions of that incident to be removed from the beware because an artist is welcome to establish boundaries.

9 hours ago, kircai said:

Oh, hey Strawberry!

 

That's a good idea! Attached below is proof of the client's payment for $35, (personal info censored) as well as the google form with the stated prices. And yeah, this does ultimately boil down to "I said X! No, you said Y! Well, you're rude! No, you're rude!" petty argument at this point. ^.^'

Ahh, so that's what you mean by filled out the form wrong.  Contact should have been made with the client immediately when their written prompt didn't match the form.

So this boils down to lack of communication and lengthy wait time, but a single char is what the client ordered.

Just now, kircai said:

No, regrettably, as I say above I delete them after completion so I'm never saving anyone's personal details. That said, the client never gives anything in way of support either.

That's fine.  Thank you for taking the time to respond!

2 minutes ago, kircai said:

Heya folks, the artist in question here! Just here for anyone stumbling over this!

 

So, there's a lot wrong here, where to begin. Firstly, the commissioner did not request "a pic of [their] sona dressed as Majoras Mask link while also having been regressed with Skull kid/Majora teasing him about playing the song of time too many times." What was in the google form under the 'Commission details' section was "Majoras Mask Link!" and at the bottom in the 'Questions & Comments' section was the actual commission detail, 'messy, maybe playing the Song of Time too much,' no mention of another character. Sadly, I deleted Guba's form once I was done, as I do with everyone.

 

A minor point, but one that Guba has stressed repeatedly is a journal post of mine. They are mistaken, as I made no journal. I made a twitter post that is still up, and an advert was posted to FA too. This advert was deleted, as I delete most of my adverts on FA to not clutter my gallery. This is clear in the screenshot of Guba's search history on this post here. Also, while I was taking these commissions I was suspended from FA on dubious grounds and because of that I just don't like posting there anymore, hence the lack of activity.

 

'Piles' is a rather subjective amount of commissions, but I don't think that term fit what I was doing. In the time between 21/09/18 and 01/01/19 I mostly posted older commissions, patreon rewards, and personal pieces. I did take commissions 4 times, 2 of which I was in an airport for and were quick pay what you want sketches.  The other 2 were quick, "experimental" commissions that I used to get out of a depressive slump and improve my work so I could do my owed commissions better, and I only did about 8 or so. If you look at my work pre-21/09/18 and Guba's "half-assed" finished commission there is a quality improvement.

 

Guba never once reached out, instead in November they posted a passive-aggressive tweet listing 'artist who owe me art'. I hope people understand that's not reaching out, or communicating. I did end up rushing because of that post, and  got about 2/3rds through the commission the next day before I noticed they put the commission detail in the wrong spot. You can't edit google forms, and they're not the first one to make a similar mistake, so I didn't say anything. Getting that far in a commission is a bummer, and on top of personal issues at the time, I didn't want to touch it for a few days. That few days clearly turned into a lot longer.

 

I did honestly feel terrible about how long it had taken, and I sketched out a new image at the end of December when I was finally back home and mostly out of my depressive slump. I was grateful for what I thought was patience, and was going to not only make the new one but finish the older wrong one as a thank you. 

 

Then Guba made a callout post, saying that the commission was "like 6 months" old, and  that the form had "vanished." I don't think it's unreasonable to think someone should at least try to reach out before doing a callout. And the reason why Guba didn't is because I said I wasn't interested in chatting with him back in 2016 when he messaged me on my personal telegram which was not posted publicly. 

 

A few points on the twitter DMs above. The owing him nothing part is very clearly about any "next time." The 'sad-puppy' is because of that pathetic insincere apology. I am pretty clearly angry in those messages, and I think rightfully so. I was warned in the past about this guy by a few folks and I didn't listen. And, there should be a long message from Guba in between the last two imgur links that they didn't show. 

 

I'm not absolving myself of blame. I was late on a commission and that's a shit thing to do. I've been late on a whole bunch of folks, and I'm sorry that I couldn't do them for weeks. After the first few weeks someone wanted a refund and I it was fine, I understood why they wanted one. I also suck at communicating myself, I'm absolutely terrified to message folk when I'm late on art.

 

But Guba's unreasonable, and desperately wants to be a victim when they're not.

Howdy!

The main crux of this post is that the client claims what he wanted was not delivered to him.  Do you have what he did send you for his prompt? 

This is honestly very strange, as it clearly shows your character's colors.  Also, I have no idea why someone would turn over an image with the character ref still on it!