James

Given that this user is deleting their accounts/ bailing, we've approved this just shy of the 3 month mark.

Don't let them bully you.  They let this drag on for a year and then tried to blame you for their lack of time management (10 hours on a sketch? That's not the client's problem) and communication skills.  Communication is part of their job not yours.

2 minutes ago, JIBBLYCOWS said:

How do I escalate it to a claim? Through the Resolution Center?

Correct. It's been a while since I've personally had to file one, but I do believe the option appears when you view the case itself. 

2 hours ago, JIBBLYCOWS said:

I was able to go into the Resolution Center and open a dispute. It's currently been four days since the dispute has opened and PayPal is waiting until June 5th for the artist's response. Although the artist is still active on her Twitch, she has decided not to answer the dispute so far...

Hopefully I just get my refund back, even if it's a measly $15.

Disputes and Claims are two different things. Disputes that are allowed to run out on their timer (usually 20 days) will close in the seller's favor. You have to escalate it to a claim as soon as you can.

1 minute ago, HighlandPoppy said:

This has been resolved between me and the artist.

That's great to hear!

Though for future reference, while we don't have explicit rules for a minimum wait time for comments our beware wait time is 3 months.  We don't consider 1 month to be very long at all, and we hope in the future that you exercise a little more patience.

This post has been approved, however since the client is a minor it is

1.  Being locked.  We don't need a bunch of adults piling on a kid.

2.  Not being boosted on our twitter.  See above.

If the client sees this:  What you are doing is called speculative work, and it should always be clearly advertised.

For the artist:  It goes without saying, don't do work for children.  This is unfortunately a lesson learned the hard way.

I'm frustrated on your behalf.  While I would have liked to see you try for a refund, personally, it's been seven days and you've received no response.

A third update, requested to be added by Sarah:  The client is now refusing to pay for shipping back.

Here is an update from Sarah on this:

4 hours ago, HyperionTigris said:

No theft has been committed.  No police report, not even a request to send it back to her address.  If she had knocked on the door and said "gimme", it would have been given.

Being pedantic about terminology doesn't help your desire to not be seen in a negative light by third parties.  Regardless of whether or not the police have been involved doesn't change that Sarah is out both product and chargeback fees.  It's ethically theft.  Your post dances around whether or not you actually attempted to contact Sarah to send it back.  The onus was on you as much as it was on her, especially since she was claiming to be blocked by your parties via Telegram.

Edit: And after seeing your list of demands, I can say as an artist in this fandom, not an administrator/ owner for this site that this is horrible behavior on your behalf.

Now as the owner of this site:  We do not remove posts.  The ability to remove posts isn't even on for users.  You will receive a RESOLVED tag which is listed prominently in green.  The beware tag will remain, and only Sarah can decide if she wants it gone or not.  If I find out her suit was being held hostage until the beware tag is removed, then I will fight tooth and nail to keep it and to keep this site updated about your demands.

For now this post is being locked since you two are working something out.  I will await to hear from Sarah only concerning issuing a Resolved tag.  If for whatever reason the suit is delivered and Sarah hasn't updated us/ the post in 2 weeks, please contact either Xai or I with proof and we will issue the tag by default.

2 hours ago, HyperionTigris said:

I was only made aware of this post today and am making a timely reply.

A few things I would like to highlight:

• The advertisement on Twitter made warranties as to features and of suitability of purpose for people with heads under a 25" circumference.  It was never sold "as is."  The partial suit in question breached all three, and therefore it is reasonable to expect a return.
• After Sarahcat refused the return, I directed Alexander to dispute the transactions during a teleconference with himself and his attorney.
• The merchandise remains at the address to which it was sent.  It remains unused, unaltered, and in new condition.  I consider the merchandise to have reverted to Sarahcat's ownership as soon as the refunds hit Alexander's credit card.  Soon after I was reimbursed.
• After the dispute, we refrained from shipping the fursuit back to the shipping address because we were not sure what to do.  I have never been a party to a credit card dispute, so I delegated the matter to Alexander since it was his card.
• Instead, we were awaiting instructions from Sarahcat, PayPal, or his bank on how and when to return it.  We received no such instructions between the resolution of the credit card dispute and now either via...
  • postal mail at the address to which it was sent,
  • e-mail to the PayPal account's address, or
  • e-mail to my personal address where I initially requested the refund and also requested further correspondence be directed.
• The Terms of Service on Sarahcat's website ( https://archive.is/MWrv3 )as of 3 May were updated on 13 March 2021, well after the dispute.
• However, these Terms of Service are moot first because I never agreed to them, and also as mentioned elsewhere in this thread, they did not cover pre-made fursuits.  I would never agree to purchase anything this expensive sight unseen without the option to return.
• To my knowledge, there was no police report or other statement made under penalty of perjury.  Given the magnitude of the transaction, I would expect that one was filed.  I believe that Sarahcat did not file one because the resolution would not have been the one she wanted.

The reason I have not been more proactive about this matter is because of the acrimony that this has caused, and because of my own inexperience dealing with these matters.  I feared that pleading my case would only exacerbate this temper tantrum which I now describe:  Sarahcat has accused me of a felony (grand theft) in front of an audience of over 10,000 people.  She has incited people to harass me across various social media, including Twitter, Telegram, and FurAffinity.   She has dissuaded artists from accepting my commissions.   Therefore, I refrained from addressing this until today when someone sent a note threatening to abuse my intellectual property.

I continue to await instructions to affect the fursuit's return.  I am out of the country right now but when I am back, I am happy to act on them provided that Sarahcat ceases this prolonged harassment campaign and is willing to publicise the resolution of this matter.  I have sent an e-mail to Sarahcat with an offer to this effect.

To be very blunt: that's a lot of words to say you've got both your money and the product. Sarah is well within her rights to say you've committed theft because you have.

Please post proof of your good faith efforts to resolve this as it would be appreciated. However no resolved tag will be issued until Sarah confirms her suit is back to her safely and in a condition that allows for resale.

Two comments have not been posted as they require review by staff. Please remember that all submissions to this site are reviewed by a live person. Making multiple comments will only slow down the review process. 

Furthermore, if anyone has a claim of someone using a different alias we will happily update the tags after the claims have been investigated. To expedite this process, as we are volunteers, please include proof when claiming a new alias belongs to someone.

Proof is:  same name, same art, same email address.

I will be unavailable for the next 72 hours, so anyone with information can contact Armaina, Rikki, Xai or Sno.

Chesta has informed us that the client has been sent a refund.  As per our policies, we don't issue resolved tags until the submitter contacts us.  We've reached out to the submitter to verify the refund, and if they do not respond in two weeks we will issue the resolved tag.

Unfortunately, due to the fact that the "highlighter" tool allows the text below the censor to be seen on some screens, Chesta's comment with the refund has been set to hidden to protect the OP's irl name.

Lastly, Chesta:  I'm sure Rikki has replied to your message, but I'll just leave a public one for everyone's benefit.  All comments are moderated and manually approved.  Most of our staff operate in the daytime hours, so please allow us 24 hours to review something before contacting a mod.  We are a volunteer team with mostly everyone having daytime obligations.  If you can still see your post or comment, then that means it's still in queue.  If it disappears and is no longer visible, then that means it's officially hidden.

Since everything that needs to be said has been said, I'm locking this post until OP has had a chance to respond to my PM.

After much discussion with our staff we've ultimately decided to accept this as a Caution post.  However, given that the artist has left this is only being approved as a "paper trail" of sorts in case they resurface.

If anyone reading has a new incident to report: submit a new post.

If anyone is coming to report on a new username, please contact a mod.  Be sure to include concrete proof they are the same person.

Proof is:

• Same email.
• Same art in current and old galleries.
• Same irl name.

Proof is not:

• Similar style.
• "Types the same".
• Hearsay.

Just now, Crabapple said:

Curious why this was downgraded to caution when I've still not heard anything from this maker?

Bewares are reserved for posts where you are actively owed money. Since you got your money back, albeit via PayPal, it was automatically dropped to Caution.

Thank you! We had already discovered that alt while investigating the Toyhouse claims. The tags have been updated as of yesterday. 🙂

A comment was not posted because it contained inaccurate information.  In checking the ToyHouse ownership logs for the characters in question, it's obvious that these are the owners Beau sold the characters to.  They are not alts or aliases for Beau.

We've got this approved, but as a heads up: you should file a dispute and escalate to a claim while you can.