Eden

6 minutes ago, sbneko said:

How was this resolved? I can't seem to find any update and would love to know :3

OP pmed me they got their money back.

2 minutes ago, Cinisolus said:

Hey OP I'm so sorry for your experience. I went through a similar one and have yet to receive any sketch since May of 2019. I tried contacting Luna multiple times with 0 response and I saw them posting more and more commission slots being open so I got a bad feeling. After 2 emails and 3 DMs I finally commented on her commission post which they then immediately replied to asking me to remove my comment on their post. It gave me a bad feeling at the time but I really thought Luna was just a little overwhelmed and they were nice so I felt guilty about posting on their commission opening so I deleted it. I was unaware of how long their queue truly was and I thought they just needed some extra time. Now they seem to be MIA it doesn't look like i'll be receiving my refund  since it's been way past the date. I feel a bit foolish for believing their excuses after seeing all these disheartening posts 😕 Sorry again and I hope things work out for you

-snip-

 

While we don't mind comments like this, it ultimately helps the community if you make a post of your own.  Adding comments won't add to an artist's tag weight.  The more individual tags that they get the more their tag gets weighted on the tag page.

19 minutes ago, Koifox said:

That's exactly it though, if the client had an issue, don't wait 180 days.

Don't agree to a term to turn right around and say nevermind. Consistency matters a lot. Unfortunately a lot of artists have to deal with people not knowing what they want, and it drives down the whole working order of trying to make art in this Fandom work.

I'm all for fairness and equality but we're messing with someone's work, an artist trying to make a living from their art work is just as valid if not more in this case, you cannot argue ONLY the one side.

The terms of service was changed after the client commissioned them. The client did not agree to anything. ToS changes should never apply retroactively if it doesn't benefit the client. This is blaming the victim. No one is hurting the artist's workflow except themselves. 

6 hours ago, Koifox said:

I can understand why you wouldn't recieve a refund, especially even when PayPal denied your claim. If there was an issue with anything you had, (design, reference, timing, etc.) then shouldn't the point in question being questioned be: why you agreed and accepted any changes that should have been discussed and addressed before you tried to issue a refund through PayPal?

It was denied due to length of time. PayPal has a strict 180 day policy. The client has done nothing wrong here.

I've been doing commissions since 2008, and have never had a "price sheet".  ¯\_(ツ)_/¯

I'm just so confused about how this client has treated you.  They've blatantly misunderstood you, admitted to being impaired (high), but followed through with the chargeback anyway?

We're not sure why there's another comment saying this is a YCH.  It wasn't.  We went ahead and hunted down the original listing with OP as a customer in the comments.

https://www.furaffinity.net/view/33612846/

4 hours ago, cknsausage said:

Er.. I think a lot of the fault is yours. You either paid for a YCH-style slot or provided that ref of the anthro dog as a pose ref, but either way didn't clarify that you would like your character to be feral? 

For clarification purposes this was an Iron Artist slot. We ended up finding the ad for it on our own.

https://www.furaffinity.net/view/35115002/

Also link 1 is what the client provided as references. So this was a situation where the character was made anthro by the artist on their own.

I'm sure another mod will leave a better, more detailed comment.  I'll just say that if you're dealing with anyone who is ESL, the worst thing you can do is use slang and long messages.  It's clear in some of the messages the artist was struggling to comprehend what you wanted, and they even requested time to have someone help them. 

Also, your prompt doesn't match up from what the similar image you handed over as a reference was.  Was the original image closer to this?  The fixed sketches were very nice, and fairly close to the ref image.  (The third one is my favorite.)

3 minutes ago, sstphs said:

Hey, OP! I'm sorry you've had such a horrible experience with Luna, unfortunately myself, two of my friends and my partner have all had horrible experiences - and I feel utterly responsible because I recommended her after my first commission was completed. To go by my first experience, LunaOfWater was one of the first ever artists I had commissioned and so I didn't really have an understanding or expectations of time & communication in regards to this sort of transaction. To summarise my experience, I wrote a review on her artist design page and both myself and my partner were promptly blocked from her Twitter, for no other reason than leaving a negative review:

I don't believe I was condescending or rude in any way during my review, I was just completely honest given my experience with her as a whole. At this point, we weren't exaggerating with her trello being 100-ish orders deep. And funnily enough we found my partner's commission on her trello two days before she actually DM'd it to him. To save completely bombarding your thread with images, I've taken DM's of our last experience with her and put them into imgur links:

https://imgur.com/pst5O26

https://imgur.com/U5vGYBG

https://imgur.com/qy5hiz5

https://imgur.com/Sc6anYz

https://imgur.com/Vnr0arn

I will try to encourage my friends to post their screenshots and such, as I don't want to do it on their behalf. But my friend was completely ignored my Luna altogether when attempting to commission her, she /also/ wrote on her artist design review page and Luna responded. To which she DM'd her directly and also emailed her and got absolutely 0 response, yet again. My other friend is waiting on about a $200 refund for emotes and panels that she's never received and never had any WIPs despite being promised them twice. I have a friend that commissioned her afterwards for artwork of himself and a biggish v-streamer and received it within a week and a half. It's absolutely boggling and makes no sense.

As of right now, she's completely MIA. Her trello has been inactive since Feb and her Twitter since March. I don't wish to make any speculations, but I feel as if she's taken on too many commissions to handle. I know she had a discord server at one point, but I don't know if it's been shut down or she simply kicked my friend for requesting her refund.

Rather than everyone commenting on this post, they are all encouraged to make their own post if they still don't have the art. Tag usage is counted on our tags page, and the more records are tagged the higher their number will be.

14 minutes ago, flucket said:

-snip-

Aw yea good catch.  Didn't put the two together because, well, I'd never dream of doing that.

24 minutes ago, AngelEars said:

Their TOS has hella red flags as well

https://atomyna.tumblr.com/termsofservice

The whole refund policy is already bad, but the whole "Profit further from it in any way" is just YIKES.

Sounds like a typical reuse for a YCH, which isn't bad. Moat of us would recoup losses in this way.

How old is this individual? I'm concerned that you almost got into contract with a minor. An adult should understand the difference between reposting work that doesnt belong to them and archiving their continued harassment.

It might be time to get in contact with Instagram's abuse team. It's pretty obnoxious as a whole that they don't have the ability to report block evasion outright, but you can file a report with them. 

5 minutes ago, Bourbon said:

I have to say this beware is extremely strange to me. Due to the pseudo-legalize speak you're using to explain the situation it's hard to really understand what the commission was about. 

Just as an aside, the OP's main language isn't English.  It was an artistic liberty commission where the studio would be given a loose prompt to follow, and the resulting character they made would be made into the suit.  In this case, they were handed a mood board and the rest was up to the studio to design.  Technically, the character was made by them with limited input from the client.

Kind of like if you or me were handed a colourlovers swatch guide and "dog" as a prompt and the rest was left up to us to design.

Hopefully that helps clear up any confusion about what the commission was!

Hey just as a heads up, OP. Furry is very active on Facebook. You may still want to watch out to see if the bases are being used. Contacting the mods for the various groups before hand may help.

Also, yes, we've seen the journal on Aisha's page.  She's welcome to call us whatever names she wants in her own personal space.  There's no need to send us any more messages about it.  🙂 

The lying, however, is not appreciated.  We have not censored you, and have allowed you to come and speak your side as well as accuse your client of withholding information to make himself look better.  Even though you've conveniently done the same in your own space.  The exact same conversation that you submitted to us is submitted here.  When you contacted me privately about the contents of this post, I offered to you to comment anything that you'd like to contest publicly.  So long as you followed our rules.  You can be as petulant as you want in your personal space, but I will not tolerate lying.

If you want to claim we've censored you, that's your business.  But I assure you the same response you got now would have been the same regardless if your post made it through or not.  The server admins of the Discord that originally kicked you out even agreed, and we have no idea who these people are.  I hope you reflect on how you've behaved in the future, and take something out of this.

Locking comments since this post has been resolved.  Plus everything that was important to convey to the artist and the client concerning this transaction has been done.  Please use the like feature.