In February 2015, I commissioned RyunWoofie for a $25.00 USD colored sketch. She accepted my payment on February 26, 2015 and several months passed. I try to be gentle with my reminders, not poke and prod every week or month...just a reminder every few months / some chit chat about what could be causing the delay. During these months, I change my mind on which character to feature. She delivers a work-in progress in November 2015. I request some fixes to fit my character Syldria's proportions more accurately and she says OK sure.
Some more time passes, artist mentions they'd like to use my WIP sketch as a YCH instead while allowing me to consider another idea. Idea is pitched, many more months pass and I remind her again in 2016. Okay sure, life grabs you by the horns sometimes...I let it slide. Several months pass again. I sent my occasional friendly inquiry/reminder and more excuses are given, with assurance that my picture will be done "soon". Concrete estimations of time, mind you, for a picture that's already a year late. Work isn't delivered, meanwhile she's been streaming commissions on demand to other clients within her picarto channel.
She posts a journal update somewhere between 2015 and now with a whole bunch of clients waiting for their work, and upgrades the quality for those who have been waiting the longest. If you're promised a Shaded picture from a colored sketch, over 1000 days pass without an updated, upgraded picture, while hundreds of stream commissions have been done, how would that make you feel? Here is the Trello queue: https://trello.com/b/qZzbxjGv/commissions-in-progress-refunds
I get it, Art is income. Income comes from new commissions, but what about my owed artwork? Note after note, she tells me she'll finish by X date, and there has been no WIPs or anything sent since the initial WIP turned YCH. You can't just sweep your past clients under the rug and under a mountain of new artwork done ON DEMAND in a livestream. I've remained neutral with my interactions with Ryun, and she has with me...I'm not a dick, but this sort of client treatment reeks of being taken advantage of due to my chill demeanor. It may be only a $25 commission, but you can't treat other people like this.
Attached is the payment record on PayPal and our conversations spanning from 2015-2018, the last of which being July of last year. There has been countless posts of art from her since then and the majority of them from stream clients on demand, being done in short order. Also attached is the WIP sent to me November 2015, dated in my email with today's date and the original watermarked rough sketch stage of the only work she's sent me since February 2015. It is now March 2019.
A disappointed client,