(My original advice post is located here.)
NOTE: Her real name and email haven't been omitted, as they are readily available on her websites.
Unfortunately, because the artist and I were on friendly terms, much of the communication for this commission was done verbally at Phoenix Comic Con (PHXCC). However, I'm providing screenshots of the correspondence we had online.
I originally discussed a pencil drawn commission with Goldenwolf at PHXCC back in 2017. She told me that She'd have it done by May 2018 (the next PHXCC), but would get it to me sooner if requested. I told her I'd be selling some things after the con, and if I had enough after obligations, I'd confirm the commission and send payment. (Email Discussion) As agreed, I sent payment for the piece with extra for shipping via Paypal on July 7th 2017. I didn't receive confirmation she had gotten the payment, so I nudged her on August 4th. She replied on the 7th with confirmation, making mention that she thought she had already replied to me.
When I saw her commission queue posted to FurAffinity (FA) on Feb 5th 2018, I asked why my name appeared to be missing from it (the screenshot was taken recently, after my name had been added). After I pointed this out, she assured me that mine would be finished "this month", which I took to mean February.
During February, she also attended Texas Furry Fiesta, where she advertised accepting more commissions on FA and Twitter.
On April 16th 2018, I sent an email over with my updated reference (no big design changes, just more examples of his different forms were added on it). On the 17th, she said I was on the "short list" and she'd be getting to mine after a couple of other things.
May passed, and on June 10th 2018, I asked for a progress update. On June 26th she emailed over a rough sketch for my approval. She mentioned in the same email that she was suffering from severe depression. I responded requesting a few edits, but because she was my friend and I wanted to be supportive, I tried not make her feel pressured.
After I didn't hear back from her on social media, I sent her another email on October 26th 2018. I offered her the option of just refunding me if she was unable to produce my commission in a timely manner, and her response to this is just better just read from her email directly.
I waited to post on Artists Beware for advice until after December, because she mentioned in the email that she was hoping to have the piece done by then.
Following advice from A_B, I sent an email on February 15th 2018 asking for a refund using the outline provided to me in my advice thread. As of the writing on this, I haven't heard anything back from her.
While collecting screenshots for this post, I found her current Terms of Service. (She has never directed me to it, so I'm unsure how it may have changed over time.) I do know, that if I seen this TOS before commissioning her, I wouldn't have, friend or not. (It features an "A**hole Clause", which in and of itself would be a huge nope.) Notable Sections: 1 2 3
I'm not sure what else to add, really. It doesn't currently look like I'll be receiving my commission or a refund. ?