Client was terminated from an Artistic Liberty quote before payment was made since the changes requested by them on the concept provided during the first contact were not interesting for the studio production at the time and the unpaid design created during quote was kept by the studio, as described on the TOS agreed by said client during the application process.
Link to our TOS
Client tried to continue the application process but we already sent the email terminating it and we didn't felt it was necessary to proceed contact, since no invoices were sent and no further agreements were made - at that stage we already let the client know that the design created for that commission would stay under the studio property.
Weeks after said client decided to public harass our studio on our own posts on Instagram and after being blocked on multiple accounts for doing so, started to spread misinformation about our TOS, the commission process and also decided to claim the unpaid design as their own under claims that goes against the TOS agreed on before the design was sent to them. We sent a private message to the third account and by that time it felt like the situation was under control.
The harassment continued the next day with another account claiming the studio stole the client OC, tagging other clients and spreading more half truths and accusations.
The studio posted a public note via Instagram stories to spread awareness on the information and also decided to share on beware groups what happened. One of our followers let us know the client still insists on spreading false information and we decided to enlighten the situation public posting everything here.
These are the accounts that continued harassing us and our clients/followers:
@wetsnobblobb < has posted the stories spreading misinformation
@foolish.adopts < has harassed us on posts
@beesandcubs < first account to start online harassment
[Moderator Note: A 4th IG that was harassing OP exists, but the account is held by someone underaged so we have censored it out.]
That user is claiming that the art is stolen and that our character sheet bases are also stolen fro] third party, which is a blatant lie since our lead artist has all the files and recipes to prove that all the art was created by us and belong to Alecrim Carmim brand.
To clarify any half truths shared by the accounts listed before:
- Our art is 100% designed by our lead artist. We have all the files and proof of the authenticity of our creations, designs and production;
- We never ghost any client; in that specific case, we simply terminate the commission and sent an email informing the client on said termination and reason (the project was not interesting for production at that time);
- No designs were stolen from the client; in fact, our design is being claimed without payment by said client under accusations that "since the mood board and directions were given, the character belongs to them”; said claim goes straight against our TOS (that was agreed on BEFORE the commission process even began by the client);
- No invoices were sent to the client before the commission termination. Not the 30% from the commission process nor any amount of money was received from the client by Alecrim Carmim. Preparing / being ready to pay does not mean actually making a payment.
We always ask for future clients multiple times to read AND agree with our TOS before moving forward with the commission process. For our sake and for the sake of our current clients and followers, we’re deleting that design made for that specific commission from our social media and premade library.
We do not stand for harassment and we do not want to associate with the illegal usage of our intellectual property, no matter the claims. We're a positive brand that try our best to avoid that kind of drama, but sadly some of that might hit our way once or twice in our studio development.
For that reason, we decided to expose the situation and upload a client beware so our fellow makers have some feedback on said client for future reference. All the relevant screencaps are attached to this message.
The art itself is being used without credit and the Client is claiming the design to be their character.
In addition, the Client attempted to sell the design, using the full original, unpaid artwork in the advertisement on May 9th