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  1. https://artists-beware.livejournal.com/891244.html WHO: Kahuna Otter/ Sugarfactory / SugarAussie WHERE: http://www.furaffinity.net/user/sugarfactory/ https://twitter.com/sugaraussie WHAT: Digital art on a physical item: It was a two sided, two character dakimakura (silk full length pillow) that was to be shipped to me in the UK. WHEN: - Slot was confirmed and paid for on 28th August 2015 - Refund was offered on 2nd December 2015 - Final contact before starting Paypal dispute 10th January 2016. PROOF: I hope it is okay, these are all filtered in my post in links as it will make a lot more sense with the explanation part. EXPLAIN: On 28th August 2015, Sugar Factory posted a journal offering a one time commission slot for a dakimakura of your character for $150. I emailed her my reference and my idea. She replied confirming I had the slot http://yksi.org.uk/sugarfactoryAB/Screen Shot 2016-01-10 at 21.09.16.png Cut forward a couple of emails which included discussion of making it two characters on each side for an extra $20 and I was ready to pay. I sent my payment via Paypal on 28th August as seen here: http://yksi.org.uk/sugarfactoryAB/paypal.png She confirmed she would start straight away http://yksi.org.uk/sugarfactoryAB/Screen Shot 2016-01-10 at 21.09.50.png 
On 30th August, I was sent a sketch of the first page, and then slightly later, a complete line art for the first side as seen here http://yksi.org.uk/sugarfactoryAB/lines 30-08-15.png I confirmed this was good and no changes needed to be done. Communication stopped until 30th September where I emailed her for an update regarding this and another piece of art I had also commissioned (a set of telegram stickers). http://yksi.org.uk/sugarfactoryAB/Screen Shot 2016-01-10 at 21.26.41.png Reference here is also made to a badge i commissioned before which, she never sent to me but instead just posted to her twitter (which I didn’t follow) and a friend of mine linked it to me. At this point I was informed that she would send the high resolution copy of the badge and that all digital work was back on schedule. Communication once again stopped until 2nd December where I raised my concerns that there was no progress on the piece since August and that I was hoping it would be done for Christmas. At this point I was reassured that she would try and get it done, and if not she would issue a full refund for the item; I hadn’t even asked/considered a refund at this point. http://yksi.org.uk/sugarfactoryAB/Screen Shot 2016-01-10 at 21.30.30.png On 3rd December, I asked whether a refund would be easier for her than trying to get the art done in time, and was told she was researching options but if it doesn’t work out she would refund me that night. http://yksi.org.uk/sugarfactoryAB/Screen Shot 2016-01-10 at 21.32.28.png I queried again on the 4th and was told she was waiting on responses from companies. I decided on the 8th December to message again to see if there were any updates and was informed she had decided to issue a full refund AND complete the art but asked if i was okay waiting a week for the payment. http://yksi.org.uk/sugarfactoryAB/Screen Shot 2016-01-10 at 21.35.24.png I replied saying I was okay waiting but that i would feel awful if she were to do the art as well. On 20th December as I hadn’t received the payment I sent another email to her http://yksi.org.uk/sugarfactoryAB/Screen Shot 2016-01-10 at 21.37.02.png At this point I was getting fed up of excuses and no progress and a lot of correspondence occurred that day about how I was in breach of her TOS and that she only agreed to refund me because I was a friend of a friend (despite her offering the refund to start with). I stated i would like a date with which the refund will be paid and was told that she would pay me in smaller amounts until the full amount is paid, I was okay with this suggestion. http://yksi.org.uk/sugarfactoryAB/Screen Shot 2016-01-10 at 21.40.45.png I received no small payments, but on 26th December I received an email saying she was near the full amount. http://yksi.org.uk/sugarfactoryAB/Screen Shot 2016-01-10 at 21.41.52.png On the 30th I emailed to ask if there was any updates and could she send what she had so far even if it wasn’t the full amount. I was informed she was at the hospital but would when she got home http://yksi.org.uk/sugarfactoryAB/Screen Shot 2016-01-10 at 21.42.31.png On 4th January, still nothing from her, I was told she was dealing with a quick emergency and would pay the following night. http://yksi.org.uk/sugarfactoryAB/Screen Shot 2016-01-10 at 21.43.41.png On 7th January I queried what happened with this, and was told she was waiting for a payment. http://yksi.org.uk/sugarfactoryAB/Screen Shot 2016-01-10 at 21.44.42.png 
 Today I emailed again, explaining it was getting ridiculous and indicating i was close to getting Paypal to sort this out for me as i felt I was getting nowhere dealing with her directly. http://yksi.org.uk/sugarfactoryAB/Screen Shot 2016-01-10 at 21.46.11.png A lot of emails went back and forth tonight which i have bundled into a screen dump you can see here http://yksi.org.uk/sugarfactoryAB/Untitled 2.png I was faced with blackmailing that because of me her partner can’t eat, and that I will be hurting her as a business and putting her in debt etc. I have no idea what she is going to do, or what choice she has made as per the last two screenshots. I have raised a Paypal dispute now, and I have escalated the claim though I have no idea if this will be successful or not. Edit: I have been successful with the disput with Paypal Thank you for all your kind comments though
  2. https://artists-beware.livejournal.com/796376.html WHO: SUGARFACTORY WHERE: http://www.furaffinity.net/user/sugarfactory WHAT: A box with fursuit accesoires, which was included in our deal about buying a second-hand partial. WHEN: I started contact around April 2013. It's now been 17 months since I didn't get the box she promised she will send. PROOF: Where to start 😉 These are screenshots from skype. She said she would include the extra if I would fo with the buyout deal ($1100) http://i.imgur.com/QtCV0nw.png . 8th May 2013, promising more stuff: http://i.imgur.com/XUg5km9.png & http://i.imgur.com/UtPbn1i.png 19th May 2013: My box arrived but not everything was included (the extra's). Checking with her http://i.imgur.com/xIsrPXo.png 25 June 2013: Promising her a box in return: http://i.imgur.com/uSDOOl7.png 27 June 2013: She wanted to include in the box a set of extra handpaws since the ones I got in the buyout deal weren't in good condition. http://i.imgur.com/rJqIAot.png 11 November 2013: http://i.imgur.com/H4zkB2V.png Telling her to skip the handpaws if must because I really would love my stuff at some point. 13 January 2014: She keeps stating she will send the box and is working on it... http://i.imgur.com/qlbJykT.png 15 March 2014: I've send her my box, with worth over 120$ of stuff. http://i.imgur.com/vpXY2ev.png Also she promises me a tracking even without sending anything. 21 March 2014: She lost the tracking it seems.. http://i.imgur.com/RQF0RGV.png 25 March 2014: Yes she lost it http://i.imgur.com/rMwlRp6.png And I never received the package since. but wait a minute? the fursuitaccesoires weren't included? 9 May 2014: http://i.imgur.com/9ThsE7g.png An excuse for not sending the box. 21 May 2014: http://i.imgur.com/N0XGVzF.png Saying to stop putting anything in the box extra and just send it to me. May 2014: Ignoring me http://i.imgur.com/T7cBgaL.png 5 June 2014: I wrote a message to her that I was despressed with not getting anything http://i.imgur.com/Ohuuz54.png . also http://i61.tinypic.com/1zdma9u.png saying that I would love to pay to get it here 24 July 2014: She's sending a box soon, because she's selling another suit, asking her if she will send mine too.. http://i.imgur.com/aF9XYi5.png 29 August 2014: Her fursuit she sold, has arrived at the new owner. Mine again... not send. http://www.furaffinity.net/view/14401597/ Today (27 September): https://twitter.com/sugarypuppy/status/515870207848374272 First time I ever EVER see a picture of stuff that would been send my way. But where's the bandana's? Jail-Plushie? Only recognizable thing is the tail. I can give you a lot more screenshots if you like. EXPLAIN: Sugarfactory sold her fursuitpartial "Jail" from OneEyedDoe in April 2013. She said if I would get the buyoutdeal instead of bidding, I would get extra's. As you can see in the links, she later promised more and more stuff. I was so exciting and I thought we were really friends. THANK GOD I've received the most important part: the partial. The fursuit is with me and I'm suiting with it over 1,5 years now, I'm really thankful for that. It surprised me that she didn't send everything that was in our deal in that first fursuit box (19th may). Also later suddently, in a second box that never arrived, she said that the fursuitstuff weren't included (25th of March.) One thing that made the package take long was that she commissioned extra handpaws because mine were a bit old now, at Autumnfallings. But they took so long that I said to her to get her money back, leave them out of our deal, and just send me the box. I also though that sending a box back, would help our friendship. I did send a box with Dutch treats and candy and toys, but never got a box from her back. Lost? Never been send? I'm not sure. The problem since the beginning was: - She said she will send it <..insert day here..> - She said it failed <..insert excuse here..>. Really, she gave every excuse possible. No money, sick, floodings, postal office closed, adress lost, busy, ow and when she had no money I offered to pay the shipping, but she refused. I even have PROOF that she send out other boxes and stuff as well.. but why not MINE? (The second fursuit she sells 29 August) The only thing I said over the last YEAR was "Please when will the box be send?" and than the above steps took place. She stated later that, this box she owes me are all GIFTS and she can take the time she needs Update (29-9-2014): Sugarfactory promised to send out the box this Monday. The content is discussed. I will update when I received a working Track&Trace. Update (6-10-2014) Package send 1 oct. Tracking works and it's on its way to Europe About the critique in the comments below: Yes, I used some inmature language and was angry. I read the termes about keeping it polite on this forum but I didn't always keep that in mind and I'm sorry for this.
  3. https://artists-beware.livejournal.com/785154.html WHO: Sugarfactory/Sugarypuppy/StarfruitStudios WHERE: http://www.furaffinity.net/user/starfruitstudios http://www.furaffinity.net/user/sugarfactory https://twitter.com/sugarypuppy WHAT: Premade fursuit partial of DJ the Corgi Shep. WHEN: I first inquired about the partial July 6th of 2013 and made the payment on the same day. It has been about a year and a month now and have not received any type of payment. PROOF: Screencap of payment: http://i.imgur.com/Tw9lU9E.png Screencap of first note of interest: http://i.imgur.com/9TCae4o.png Measurements given and payment confirmed: http://i.imgur.com/Jt0r85z.png EXPLAIN: July 6th of 2013 I inquired Sugar about one of the premade fursuit partials she was offering. This was actually the "first"of the few fursuits she was going. I paid in full the $175 she was asking for. Initial contact and communication went well, telling me as to when she would start working on DJ just 4 days later: http://i.imgur.com/FgVeaMs.png That was the last time I got a personal note from her on her fursuiting account, but progress shots of DJ were submitted until August 17th . (submissions are still on her page) http://i.imgur.com/Qe0QO4z.png http://i.imgur.com/i6INqzH.png http://i.imgur.com/uLDY3oI.png http://i.imgur.com/sdeJkfw.png http://i.imgur.com/lcZ2mP7.png http://i.imgur.com/sr2WU5F.png This is also the day where she posts a journal promising new updates soon, none were made on my suit and the last submissions on her account were made a day later of a few other projects she was working on. September 15th 2013 she is hosting a garage sale with tons of fursuit materials, some including the furs for my suit and a few other suits she had been selling at the time. http://www.furaffinity.net/view/11539093/ October 14th of 2013 she makes a journal explaining she was working on another fursuit that was due that month. No pictures were actually posted and that was the last update on her fursuiting account. http://i.imgur.com/H3CDzVv.png Sugar has a history of deleting shouts and journals frequently, but around December - February she posted a journal updating her commission status and that she was offering refunds to all who wanted them. During this time I commented, asking her when I should expect to see my fursuit. She told me that she was no longer doing any of them, and instead offering full refunds for the work as it was taking too much of her time. I was perfectly fine with that and at first I was patient, as I was aware of the depth of the debt she had put herself in. http://i.imgur.com/zPnt8WB.png At one point I had even gotten a letter in the mail and a free chibi from Sugar due to the kindness and patience I had shown regarding my refund. March 2014 she is offering traditional badge commissions for $25 dollars, at this point I'm still playing nice and being patient and as a fan of her art I didn't want to pass this opportunity up. As expected there is an issue in getting the commission and I have to bug and prod her to have it sent out in the mail, I also ask yet again as to where my fursuit refund was and she says her bank account was compromised. http://i.imgur.com/uCRTKlL.png http://i.imgur.com/JPIT9uf.png July 1st she asks for a commissioner roll call, I once again send her a note about the details for my refund. http://www.furaffinity.net/journal/5897408/ http://i.imgur.com/dfdnW2M.png July 22nd I inquire again about the refund (you can see I'm getting impatient) and I get the same vague responses. http://i.imgur.com/0rdYckw.png And this is where we are now. I know it has only been about a week and a half since she has last updated me on this, but I find it odd especially since she had just recently sold her expensive ($2700) fursuit that she still cannot come up with the $175 that I have been waiting for. http://www.furaffinity.net/journal/5962138/ Not to mention I am the one who has to constantly bug her about a refund instead of keeping her paying customers updated. I feel like I have given Sugar ample time to come up with the refund and given the circumstances, personal or not, this is just inexcusable. While she has been nothing but kind to me in regarding this issue I have heard less than nice things from other people. All in all the experience started out tolerable and now I just want this resolved as soon as possible, and it seems the only way anyone has ever gotten a refund from her was to get this out in the open. tl;dr Am still owed a $175 refund from a year ago. Have received nothing but constant excuses as to why I haven't seen any of the money. Was understanding until I began to realize/see that the "nice guy" front she was using with me was just a charade, as seen as to how she treated another one of her customers. I will let her know about this a_b but I feel that it is necessary to keep this posted as it seems many others are still waiting for their refunds. Payment has been refunded so this can be marked as resolved!
  4. https://artists-beware.livejournal.com/772831.html WHO: FA - SugarFactory / StarFruitStudios / Kahuna. / gummifruit DA - aloharilakkuma Tumblr - sugargalaxy Twitter - kahunaotter WHAT: 5 Yards of Black DF Fur for $85 WHEN: (September 6th, 2013) September 7th, 2013 to PRESENT PROOF: https://www.dropbox.com/sh/0tqg6k20tdhk3xr/AADvRCIJd3E8TEwq1VVTNWnYa EXPLAIN: On September 5th, 2013 at 06:14 AM SugarFactory posted a picture of A LOT of fursuit making material that was for sale. https://www.dropbox.com/s/db9fyjett0j36yr/Picture of Stuff.png https://www.dropbox.com/s/1yyi6xxt4xlici6/original post.png I was pretty excited about this because it's a lot less than retail so I jumped on the chance to purchase 5 yards of black DF fur. Letter H as seen above. https://www.dropbox.com/s/6pwg2bff6ubp8d6/initial contact.png So on September 7th, Contact for payment and shipment. https://www.dropbox.com/s/ltmvmsqmg4mooc0/Contact for shipping and payment.png I have blocked out personal information. Proof of payment: https://www.dropbox.com/s/x4ksluuao32af4g/Proof of Payment.png So after this Sugar posts a journal saying that she has a delay in shipping because it's been raining and now her car is in the shop... I decide to note her to find out how long the delay would be. https://www.dropbox.com/s/l984c25zot9hi48/First delay in shipping.png The note was ignored.. So I decided to wait a bit and then note her again. https://www.dropbox.com/s/kpxvz0z8ooap7e1/Second Looking for shipment.png I'm trying to be as nice as possible, I'm a really understanding person..if you don't lie to me. I still didn't get a response. Getting frustrated, I send a third note. https://www.dropbox.com/s/vk1f8fvj9r5ogxo/3rd loking for merch.png Unfortunately, I'm a softy..and saw a journal she posted about dealing with depression, which I really understand a little too well..so I didn't follow through on that Nov 1st thing. I really should have. However, this note did warrant a response. https://www.dropbox.com/s/x381vxb6le3m1oe/Finally a response to 3rd request.png I blocked out the part where I poured my guts out to try and show her that she wasn't alone with mental disorders, and that she can contact me at any time if she just needed to talk. Sorry, but yall don't need to know my mental health status. Some time after that she posts a journal saying she was in the hospital, and posted a picture for proof..pneumonia, and stomach issues. Ok. That's bad stuff to deal with..I decide to give her a break. She disappears again for 3 months. I happened to see a post from ErisValgen on twitter stating that she was sad that Sugar was going by a different name on a different account. She linked me the account via PM, but I had seen I wasn't the only one who found it. (This is the Kahuna account.) This is also when I learn she's really darn close to getting an AutumnFallings suit. Those are really expensive. An Artist Beware is posted, and she returns to her SugarFactory account and talks about how she regrets what she's done, feels terrible, etc. She also states in the journal that her parents paid for the suit of Kahuna.. Though, about two months ago, she went through and wiped her journals! https://www.dropbox.com/s/q5lbpn8l9ex4kv3/gap in journals.png You can see the gap from 8 months to 2 months... That was where the apology journal was. I sent the initial note (and it sat and was ignored) before she posted the apology journal...her response came 2 days after the apology journal was posted. https://www.dropbox.com/s/s9qg124dzjnzdce/I think we're ok now.png I didn't follow up on March 1st...I should have, but I got busy and forgot. My bad. First promise of a refund: https://www.dropbox.com/s/75539z51qucd1or/A doggone excuse.png Still no refund: https://www.dropbox.com/s/ojlpat9r9kcsvm4/Oh I thought I already refunded you lol.png Some time after that she posted a journal saying her bank account was compromised: https://www.dropbox.com/s/40hugnuqqatogc9/bankaccount compromised.png Blocked out people's usernames for their protection. Then she posts a journal saying that she's going to a convention! Her bank account is fine now... https://www.dropbox.com/s/g82thhxtwlpgvvp/So you can go to a con%2C but can't refund me.png I decide that I'm done being nice. I lay down my expectations. It's now 6/1 and here's my A_B post, as promised. https://www.dropbox.com/s/gl258dyq6vweitg/More unhappy people.png This also shows that there are other people unhappy with the situation. I blocked out all but tentacleluvgdss since she just made an A_B about Sugar as well. The last note I sent her still remains unread from a month ago. https://www.dropbox.com/s/srj5bdo8cvn0h8h/Unread note.png I've also emailed Dragoneer about this, because more people need to come forth. Some people are still being very nice and waiting patiently, but some of us are sick of it. EDIT: Immediately after submitting this post the second time (had to make a few edits) I had left a comment on her page stating I was making an A_B post she noted me, and sent me my refund of $85. I told her I would make this edit as soon as it was poste, but I would not remove the entry as she still owes so many people money.
  5. May 29, 2014 https://artists-beware.livejournal.com/770057.html WHO: FA - SugarFactory / StarFruitStudios / Kahuna. / gummifruit DA - aloharilakkuma Tumblr - sugargalaxy Twitter - kahunaotter WHERE: http://www.furaffinity.net/user/sugarfactory http://www.furaffinity.net/user/starfruitstudios/ WHAT: Premade Design Partial Suit - Wish the Husky for $180 WHEN: July 13, 2013 to Present Day PROOF: https://www.dropbox.com/sh/mhxc1wlsuia9im5/AADLQqaaARtci-vgZPS61yg0a EXPLAIN: In July, I contacted StarFruitStudios about a pre-designed 'to be made' partial fursuit called Wish the Husky (Seen here: http://www.furaffinity.net/view/11072710/). Wish was to be started when she returned from Vegas (July 26th) and estimated to be completed within 1-2 weeks. There was one other suit in her queue that was to be completed by July 18th. I set a tentative deadline in August for a con I was hoping to wear him to. (https://www.dropbox.com/s/vw1r2ylhvla4k0e/initial_contact.jpg) I sent a $50 downpayment, and the remaining $130 the following Thursday (July 18th). (https://www.dropbox.com/s/r7i1cqcm5xnrp1v/payments.jpg) Measurements were sent the same day. Contact waned after this, but I saw she was working on several art commissions and the other fursuit commission in queue, so I wasn't too concerned. I checked in a couple times, and received updates regarding the status of fur and other supply ordering. I didn't receive any updates after October 5, 2013. In November, SugarFactory posted she lost her job. In December, she posted she was sick and would soon issue refunds. I attempted to contact her in December and January, but received no responses. (https://www.dropbox.com/s/9zcq79oo8grhufa/WIP_contact.jpg) In January, I noticed her friends leaving shouts on her page that sounded like she was still working on artwork. One of them I noticed was a collab, so I noted this other artist in hopes they would know more about sugarfactory's whereabouts. They said she was sick, and that she wasn't directly working with them. They suggested to be patient and continue attempts to note her. (https://www.dropbox.com/s/swahspy6s02s9q9/collab_contact.jpg) In late February, after an AB post was made (http://artists-beware.livejournal.com/742656.html), sugarfactory posted a journal apologizing and asking everyone to send in notes regarding refunds. She also stated that she would no longer take commissions. That journal has since been deleted. (It is worth noting that on April 10, 2014, sugarfactory started using the 'gummifruit' account to take plush and bandana commissions.) I sent her multiple notes after this (about 1-2 a month), which either received no response, or a promise that it would be refunded soon (within a few days). At the end of April, she posted that her bank account was compromised for fraud, and refunds would be delayed again. (http://www.furaffinity.net/journal/5716269/) I sent another note and posted a shout on kahuna. on May 21st, and received a response saying I would be refunded in 24 hours. Over Memorial Day weekend (May 23-25), sugarfactory attended Comicpalooza in Houston. The journal posted shows others still awaiting refunds as well: http://www.furaffinity.net/journal/5738187/ As of May 27, 2014, I still have not received a refund. (https://www.dropbox.com/s/k5g0tdxj10882zv/refund.jpg) All shouts and/or public mentions of refunds owed have been quickly deleted. EDIT: I was contacted by sugarfactory on 6/1/2014 and notified that she will be mailing out a money order for the amount owed on Monday, 6/2/2014. I will update this entry again once I have received it! EDIT2: Money Order was received on 6/5/14 for the full amount owed. Case can now be considered resolved.
  6. Originally posted Mar. 5th, 2013 by koohiimonsutaa. Who: Sugarfactory Where: http://www.furaffinity.net/user/sugarfactory What: Digital art piece, chibi, $10 When; November 15th: Date comissioned, paid November 20th: The artist tells everyone who comissioned her to remind her of what they comissioned December 1st: After I asked the status of my artwork a week earlier, she says that she took a short break and will continue now. December: Three journals in December state that her father has been ill, and will be returning home soon, so she has been very stressed out. January 11th: Artist posts a journal says that she has gotten too far backlogged because of her family issues and will give everyone a refund. I tell her that I would rather wait, and she says she will finish my art soon. January 21st: Since last contact,the artist has been taking many new comissions, and I ask why. she responds that she has been catching up on old comissions and will note mine to me soon. She asks how much I paid and my paypal. I figure this is to look through her records to confirm what I commissioned. Instead she gives me a refund, which I DID NOT ASK FOR. You may think I would be happy with a refund, but I did not ask for this. I want what I've been waiting for all these long months, my art. Artist appears to have given up at this point. She states that she was almost done but would rather just refund. February 5th: Artist posts a journal saying she will be responding to everyone soon. When I complain that I only wanted my art, she says she will do a fullbody art piece and says I don't need to send the money back. She says that it is mostly done and just needs to be shaded and she will email it to me asap. February 22nd: I am still waiting and have not recieved any art or response, nor has she posted anything new in her gallery. I'm done with this. Proof: Nov14 Details on comission: http://i1206.photobucket.com/albums/bb456/kaiakaichi/artist%20beware/nov14.png Nov15 Payment: http://puu.sh/2cpQe Nov15 Journal where comissioned: http://i1206.photobucket.com/albums/bb456/kaiakaichi/artist%20beware/comissionjournal.png Jan11 Will have it uploaded soon: http://i1206.photobucket.com/albums/bb456/kaiakaichi/artist%20beware/jan11.png Jan21 Note stating refund: http://i1206.photobucket.com/albums/bb456/kaiakaichi/artist%20beware/jan21-refund.png Jan21 Refund: http://puu.sh/2cpPZ Feb5 Will give art anyway: http://i1206.photobucket.com/albums/bb456/kaiakaichi/artist%20beware/feb5.png Feb5 Shading to be done: http://i1206.photobucket.com/albums/bb456/kaiakaichi/artist%20beware/feb5-shading.png Explain: TLDR; Artist is constantly taking new comissions and getting backlogged and not finishing old art, would rather refund and start over. I did not want a refund, I just want the art I've been waiting for. Getting money back in my pocket does not satisfy the disappointment I feel for having waited to get adorable art from what I thought was a wonderful artist. I never even received a WIP sketch.
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