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https://artists-beware.livejournal.com/891244.html WHO: Kahuna Otter/ Sugarfactory / SugarAussie WHERE: http://www.furaffinity.net/user/sugarfactory/ https://twitter.com/sugaraussie WHAT: Digital art on a physical item: It was a two sided, two character dakimakura (silk full length pillow) that was to be shipped to me in the UK. WHEN: - Slot was confirmed and paid for on 28th August 2015 - Refund was offered on 2nd December 2015 - Final contact before starting Paypal dispute 10th January 2016. PROOF: I hope it is okay, these are all filtered in my post in links as it will make a lot more sense with the explanation part. EXPLAIN: On 28th August 2015, Sugar Factory posted a journal offering a one time commission slot for a dakimakura of your character for $150. I emailed her my reference and my idea. She replied confirming I had the slot http://yksi.org.uk/sugarfactoryAB/Screen Shot 2016-01-10 at 21.09.16.png Cut forward a couple of emails which included discussion of making it two characters on each side for an extra $20 and I was ready to pay. I sent my payment via Paypal on 28th August as seen here: http://yksi.org.uk/sugarfactoryAB/paypal.png She confirmed she would start straight away http://yksi.org.uk/sugarfactoryAB/Screen Shot 2016-01-10 at 21.09.50.png On 30th August, I was sent a sketch of the first page, and then slightly later, a complete line art for the first side as seen here http://yksi.org.uk/sugarfactoryAB/lines 30-08-15.png I confirmed this was good and no changes needed to be done. Communication stopped until 30th September where I emailed her for an update regarding this and another piece of art I had also commissioned (a set of telegram stickers). http://yksi.org.uk/sugarfactoryAB/Screen Shot 2016-01-10 at 21.26.41.png Reference here is also made to a badge i commissioned before which, she never sent to me but instead just posted to her twitter (which I didn’t follow) and a friend of mine linked it to me. At this point I was informed that she would send the high resolution copy of the badge and that all digital work was back on schedule. Communication once again stopped until 2nd December where I raised my concerns that there was no progress on the piece since August and that I was hoping it would be done for Christmas. At this point I was reassured that she would try and get it done, and if not she would issue a full refund for the item; I hadn’t even asked/considered a refund at this point. http://yksi.org.uk/sugarfactoryAB/Screen Shot 2016-01-10 at 21.30.30.png On 3rd December, I asked whether a refund would be easier for her than trying to get the art done in time, and was told she was researching options but if it doesn’t work out she would refund me that night. http://yksi.org.uk/sugarfactoryAB/Screen Shot 2016-01-10 at 21.32.28.png I queried again on the 4th and was told she was waiting on responses from companies. I decided on the 8th December to message again to see if there were any updates and was informed she had decided to issue a full refund AND complete the art but asked if i was okay waiting a week for the payment. http://yksi.org.uk/sugarfactoryAB/Screen Shot 2016-01-10 at 21.35.24.png I replied saying I was okay waiting but that i would feel awful if she were to do the art as well. On 20th December as I hadn’t received the payment I sent another email to her http://yksi.org.uk/sugarfactoryAB/Screen Shot 2016-01-10 at 21.37.02.png At this point I was getting fed up of excuses and no progress and a lot of correspondence occurred that day about how I was in breach of her TOS and that she only agreed to refund me because I was a friend of a friend (despite her offering the refund to start with). I stated i would like a date with which the refund will be paid and was told that she would pay me in smaller amounts until the full amount is paid, I was okay with this suggestion. http://yksi.org.uk/sugarfactoryAB/Screen Shot 2016-01-10 at 21.40.45.png I received no small payments, but on 26th December I received an email saying she was near the full amount. http://yksi.org.uk/sugarfactoryAB/Screen Shot 2016-01-10 at 21.41.52.png On the 30th I emailed to ask if there was any updates and could she send what she had so far even if it wasn’t the full amount. I was informed she was at the hospital but would when she got home http://yksi.org.uk/sugarfactoryAB/Screen Shot 2016-01-10 at 21.42.31.png On 4th January, still nothing from her, I was told she was dealing with a quick emergency and would pay the following night. http://yksi.org.uk/sugarfactoryAB/Screen Shot 2016-01-10 at 21.43.41.png On 7th January I queried what happened with this, and was told she was waiting for a payment. http://yksi.org.uk/sugarfactoryAB/Screen Shot 2016-01-10 at 21.44.42.png Today I emailed again, explaining it was getting ridiculous and indicating i was close to getting Paypal to sort this out for me as i felt I was getting nowhere dealing with her directly. http://yksi.org.uk/sugarfactoryAB/Screen Shot 2016-01-10 at 21.46.11.png A lot of emails went back and forth tonight which i have bundled into a screen dump you can see here http://yksi.org.uk/sugarfactoryAB/Untitled 2.png I was faced with blackmailing that because of me her partner can’t eat, and that I will be hurting her as a business and putting her in debt etc. I have no idea what she is going to do, or what choice she has made as per the last two screenshots. I have raised a Paypal dispute now, and I have escalated the claim though I have no idea if this will be successful or not. Edit: I have been successful with the disput with Paypal Thank you for all your kind comments though
https://artists-beware.livejournal.com/772831.html WHO: FA - SugarFactory / StarFruitStudios / Kahuna. / gummifruit DA - aloharilakkuma Tumblr - sugargalaxy Twitter - kahunaotter WHAT: 5 Yards of Black DF Fur for $85 WHEN: (September 6th, 2013) September 7th, 2013 to PRESENT PROOF: https://www.dropbox.com/sh/0tqg6k20tdhk3xr/AADvRCIJd3E8TEwq1VVTNWnYa EXPLAIN: On September 5th, 2013 at 06:14 AM SugarFactory posted a picture of A LOT of fursuit making material that was for sale. https://www.dropbox.com/s/db9fyjett0j36yr/Picture of Stuff.png https://www.dropbox.com/s/1yyi6xxt4xlici6/original post.png I was pretty excited about this because it's a lot less than retail so I jumped on the chance to purchase 5 yards of black DF fur. Letter H as seen above. https://www.dropbox.com/s/6pwg2bff6ubp8d6/initial contact.png So on September 7th, Contact for payment and shipment. https://www.dropbox.com/s/ltmvmsqmg4mooc0/Contact for shipping and payment.png I have blocked out personal information. Proof of payment: https://www.dropbox.com/s/x4ksluuao32af4g/Proof of Payment.png So after this Sugar posts a journal saying that she has a delay in shipping because it's been raining and now her car is in the shop... I decide to note her to find out how long the delay would be. https://www.dropbox.com/s/l984c25zot9hi48/First delay in shipping.png The note was ignored.. So I decided to wait a bit and then note her again. https://www.dropbox.com/s/kpxvz0z8ooap7e1/Second Looking for shipment.png I'm trying to be as nice as possible, I'm a really understanding person..if you don't lie to me. I still didn't get a response. Getting frustrated, I send a third note. https://www.dropbox.com/s/vk1f8fvj9r5ogxo/3rd loking for merch.png Unfortunately, I'm a softy..and saw a journal she posted about dealing with depression, which I really understand a little too well..so I didn't follow through on that Nov 1st thing. I really should have. However, this note did warrant a response. https://www.dropbox.com/s/x381vxb6le3m1oe/Finally a response to 3rd request.png I blocked out the part where I poured my guts out to try and show her that she wasn't alone with mental disorders, and that she can contact me at any time if she just needed to talk. Sorry, but yall don't need to know my mental health status. Some time after that she posts a journal saying she was in the hospital, and posted a picture for proof..pneumonia, and stomach issues. Ok. That's bad stuff to deal with..I decide to give her a break. She disappears again for 3 months. I happened to see a post from ErisValgen on twitter stating that she was sad that Sugar was going by a different name on a different account. She linked me the account via PM, but I had seen I wasn't the only one who found it. (This is the Kahuna account.) This is also when I learn she's really darn close to getting an AutumnFallings suit. Those are really expensive. An Artist Beware is posted, and she returns to her SugarFactory account and talks about how she regrets what she's done, feels terrible, etc. She also states in the journal that her parents paid for the suit of Kahuna.. Though, about two months ago, she went through and wiped her journals! https://www.dropbox.com/s/q5lbpn8l9ex4kv3/gap in journals.png You can see the gap from 8 months to 2 months... That was where the apology journal was. I sent the initial note (and it sat and was ignored) before she posted the apology journal...her response came 2 days after the apology journal was posted. https://www.dropbox.com/s/s9qg124dzjnzdce/I think we're ok now.png I didn't follow up on March 1st...I should have, but I got busy and forgot. My bad. First promise of a refund: https://www.dropbox.com/s/75539z51qucd1or/A doggone excuse.png Still no refund: https://www.dropbox.com/s/ojlpat9r9kcsvm4/Oh I thought I already refunded you lol.png Some time after that she posted a journal saying her bank account was compromised: https://www.dropbox.com/s/40hugnuqqatogc9/bankaccount compromised.png Blocked out people's usernames for their protection. Then she posts a journal saying that she's going to a convention! Her bank account is fine now... https://www.dropbox.com/s/g82thhxtwlpgvvp/So you can go to a con%2C but can't refund me.png I decide that I'm done being nice. I lay down my expectations. It's now 6/1 and here's my A_B post, as promised. https://www.dropbox.com/s/gl258dyq6vweitg/More unhappy people.png This also shows that there are other people unhappy with the situation. I blocked out all but tentacleluvgdss since she just made an A_B about Sugar as well. The last note I sent her still remains unread from a month ago. https://www.dropbox.com/s/srj5bdo8cvn0h8h/Unread note.png I've also emailed Dragoneer about this, because more people need to come forth. Some people are still being very nice and waiting patiently, but some of us are sick of it. EDIT: Immediately after submitting this post the second time (had to make a few edits) I had left a comment on her page stating I was making an A_B post she noted me, and sent me my refund of $85. I told her I would make this edit as soon as it was poste, but I would not remove the entry as she still owes so many people money.