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May 29, 2014 https://artists-beware.livejournal.com/770057.html WHO: FA - SugarFactory / StarFruitStudios / Kahuna. / gummifruit DA - aloharilakkuma Tumblr - sugargalaxy Twitter - kahunaotter WHERE: http://www.furaffinity.net/user/sugarfactory http://www.furaffinity.net/user/starfruitstudios/ WHAT: Premade Design Partial Suit - Wish the Husky for $180 WHEN: July 13, 2013 to Present Day PROOF: https://www.dropbox.com/sh/mhxc1wlsuia9im5/AADLQqaaARtci-vgZPS61yg0a EXPLAIN: In July, I contacted StarFruitStudios about a pre-designed 'to be made' partial fursuit called Wish the Husky (Seen here: http://www.furaffinity.net/view/11072710/). Wish was to be started when she returned from Vegas (July 26th) and estimated to be completed within 1-2 weeks. There was one other suit in her queue that was to be completed by July 18th. I set a tentative deadline in August for a con I was hoping to wear him to. (https://www.dropbox.com/s/vw1r2ylhvla4k0e/initial_contact.jpg) I sent a $50 downpayment, and the remaining $130 the following Thursday (July 18th). (https://www.dropbox.com/s/r7i1cqcm5xnrp1v/payments.jpg) Measurements were sent the same day. Contact waned after this, but I saw she was working on several art commissions and the other fursuit commission in queue, so I wasn't too concerned. I checked in a couple times, and received updates regarding the status of fur and other supply ordering. I didn't receive any updates after October 5, 2013. In November, SugarFactory posted she lost her job. In December, she posted she was sick and would soon issue refunds. I attempted to contact her in December and January, but received no responses. (https://www.dropbox.com/s/9zcq79oo8grhufa/WIP_contact.jpg) In January, I noticed her friends leaving shouts on her page that sounded like she was still working on artwork. One of them I noticed was a collab, so I noted this other artist in hopes they would know more about sugarfactory's whereabouts. They said she was sick, and that she wasn't directly working with them. They suggested to be patient and continue attempts to note her. (https://www.dropbox.com/s/swahspy6s02s9q9/collab_contact.jpg) In late February, after an AB post was made (http://artists-beware.livejournal.com/742656.html), sugarfactory posted a journal apologizing and asking everyone to send in notes regarding refunds. She also stated that she would no longer take commissions. That journal has since been deleted. (It is worth noting that on April 10, 2014, sugarfactory started using the 'gummifruit' account to take plush and bandana commissions.) I sent her multiple notes after this (about 1-2 a month), which either received no response, or a promise that it would be refunded soon (within a few days). At the end of April, she posted that her bank account was compromised for fraud, and refunds would be delayed again. (http://www.furaffinity.net/journal/5716269/) I sent another note and posted a shout on kahuna. on May 21st, and received a response saying I would be refunded in 24 hours. Over Memorial Day weekend (May 23-25), sugarfactory attended Comicpalooza in Houston. The journal posted shows others still awaiting refunds as well: http://www.furaffinity.net/journal/5738187/ As of May 27, 2014, I still have not received a refund. (https://www.dropbox.com/s/k5g0tdxj10882zv/refund.jpg) All shouts and/or public mentions of refunds owed have been quickly deleted. EDIT: I was contacted by sugarfactory on 6/1/2014 and notified that she will be mailing out a money order for the amount owed on Monday, 6/2/2014. I will update this entry again once I have received it! EDIT2: Money Order was received on 6/5/14 for the full amount owed. Case can now be considered resolved.

Originally posted Mar. 5th, 2013 by koohiimonsutaa. Who: Sugarfactory Where: http://www.furaffinity.net/user/sugarfactory What: Digital art piece, chibi, $10 When; November 15th: Date comissioned, paid November 20th: The artist tells everyone who comissioned her to remind her of what they comissioned December 1st: After I asked the status of my artwork a week earlier, she says that she took a short break and will continue now. December: Three journals in December state that her father has been ill, and will be returning home soon, so she has been very stressed out. January 11th: Artist posts a journal says that she has gotten too far backlogged because of her family issues and will give everyone a refund. I tell her that I would rather wait, and she says she will finish my art soon. January 21st: Since last contact,the artist has been taking many new comissions, and I ask why. she responds that she has been catching up on old comissions and will note mine to me soon. She asks how much I paid and my paypal. I figure this is to look through her records to confirm what I commissioned. Instead she gives me a refund, which I DID NOT ASK FOR. You may think I would be happy with a refund, but I did not ask for this. I want what I've been waiting for all these long months, my art. Artist appears to have given up at this point. She states that she was almost done but would rather just refund. February 5th: Artist posts a journal saying she will be responding to everyone soon. When I complain that I only wanted my art, she says she will do a fullbody art piece and says I don't need to send the money back. She says that it is mostly done and just needs to be shaded and she will email it to me asap. February 22nd: I am still waiting and have not recieved any art or response, nor has she posted anything new in her gallery. I'm done with this. Proof: Nov14 Details on comission: http://i1206.photobucket.com/albums/bb456/kaiakaichi/artist%20beware/nov14.png Nov15 Payment: http://puu.sh/2cpQe Nov15 Journal where comissioned: http://i1206.photobucket.com/albums/bb456/kaiakaichi/artist%20beware/comissionjournal.png Jan11 Will have it uploaded soon: http://i1206.photobucket.com/albums/bb456/kaiakaichi/artist%20beware/jan11.png Jan21 Note stating refund: http://i1206.photobucket.com/albums/bb456/kaiakaichi/artist%20beware/jan21-refund.png Jan21 Refund: http://puu.sh/2cpPZ Feb5 Will give art anyway: http://i1206.photobucket.com/albums/bb456/kaiakaichi/artist%20beware/feb5.png Feb5 Shading to be done: http://i1206.photobucket.com/albums/bb456/kaiakaichi/artist%20beware/feb5-shading.png Explain: TLDR; Artist is constantly taking new comissions and getting backlogged and not finishing old art, would rather refund and start over. I did not want a refund, I just want the art I've been waiting for. Getting money back in my pocket does not satisfy the disappointment I feel for having waited to get adorable art from what I thought was a wonderful artist. I never even received a WIP sketch.