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https://artists-beware.livejournal.com/772831.html WHO: FA - SugarFactory / StarFruitStudios / Kahuna. / gummifruit DA - aloharilakkuma Tumblr - sugargalaxy Twitter - kahunaotter WHAT: 5 Yards of Black DF Fur for $85 WHEN: (September 6th, 2013) September 7th, 2013 to PRESENT PROOF: https://www.dropbox.com/sh/0tqg6k20tdhk3xr/AADvRCIJd3E8TEwq1VVTNWnYa EXPLAIN: On September 5th, 2013 at 06:14 AM SugarFactory posted a picture of A LOT of fursuit making material that was for sale. https://www.dropbox.com/s/db9fyjett0j36yr/Picture of Stuff.png https://www.dropbox.com/s/1yyi6xxt4xlici6/original post.png I was pretty excited about this because it's a lot less than retail so I jumped on the chance to purchase 5 yards of black DF fur. Letter H as seen above. https://www.dropbox.com/s/6pwg2bff6ubp8d6/initial contact.png So on September 7th, Contact for payment and shipment. https://www.dropbox.com/s/ltmvmsqmg4mooc0/Contact for shipping and payment.png I have blocked out personal information. Proof of payment: https://www.dropbox.com/s/x4ksluuao32af4g/Proof of Payment.png So after this Sugar posts a journal saying that she has a delay in shipping because it's been raining and now her car is in the shop... I decide to note her to find out how long the delay would be. https://www.dropbox.com/s/l984c25zot9hi48/First delay in shipping.png The note was ignored.. So I decided to wait a bit and then note her again. https://www.dropbox.com/s/kpxvz0z8ooap7e1/Second Looking for shipment.png I'm trying to be as nice as possible, I'm a really understanding person..if you don't lie to me. I still didn't get a response. Getting frustrated, I send a third note. https://www.dropbox.com/s/vk1f8fvj9r5ogxo/3rd loking for merch.png Unfortunately, I'm a softy..and saw a journal she posted about dealing with depression, which I really understand a little too well..so I didn't follow through on that Nov 1st thing. I really should have. However, this note did warrant a response. https://www.dropbox.com/s/x381vxb6le3m1oe/Finally a response to 3rd request.png I blocked out the part where I poured my guts out to try and show her that she wasn't alone with mental disorders, and that she can contact me at any time if she just needed to talk. Sorry, but yall don't need to know my mental health status. Some time after that she posts a journal saying she was in the hospital, and posted a picture for proof..pneumonia, and stomach issues. Ok. That's bad stuff to deal with..I decide to give her a break. She disappears again for 3 months. I happened to see a post from ErisValgen on twitter stating that she was sad that Sugar was going by a different name on a different account. She linked me the account via PM, but I had seen I wasn't the only one who found it. (This is the Kahuna account.) This is also when I learn she's really darn close to getting an AutumnFallings suit. Those are really expensive. An Artist Beware is posted, and she returns to her SugarFactory account and talks about how she regrets what she's done, feels terrible, etc. She also states in the journal that her parents paid for the suit of Kahuna.. Though, about two months ago, she went through and wiped her journals! https://www.dropbox.com/s/q5lbpn8l9ex4kv3/gap in journals.png You can see the gap from 8 months to 2 months... That was where the apology journal was. I sent the initial note (and it sat and was ignored) before she posted the apology journal...her response came 2 days after the apology journal was posted. https://www.dropbox.com/s/s9qg124dzjnzdce/I think we're ok now.png I didn't follow up on March 1st...I should have, but I got busy and forgot. My bad. First promise of a refund: https://www.dropbox.com/s/75539z51qucd1or/A doggone excuse.png Still no refund: https://www.dropbox.com/s/ojlpat9r9kcsvm4/Oh I thought I already refunded you lol.png Some time after that she posted a journal saying her bank account was compromised: https://www.dropbox.com/s/40hugnuqqatogc9/bankaccount compromised.png Blocked out people's usernames for their protection. Then she posts a journal saying that she's going to a convention! Her bank account is fine now... https://www.dropbox.com/s/g82thhxtwlpgvvp/So you can go to a con%2C but can't refund me.png I decide that I'm done being nice. I lay down my expectations. It's now 6/1 and here's my A_B post, as promised. https://www.dropbox.com/s/gl258dyq6vweitg/More unhappy people.png This also shows that there are other people unhappy with the situation. I blocked out all but tentacleluvgdss since she just made an A_B about Sugar as well. The last note I sent her still remains unread from a month ago. https://www.dropbox.com/s/srj5bdo8cvn0h8h/Unread note.png I've also emailed Dragoneer about this, because more people need to come forth. Some people are still being very nice and waiting patiently, but some of us are sick of it. EDIT: Immediately after submitting this post the second time (had to make a few edits) I had left a comment on her page stating I was making an A_B post she noted me, and sent me my refund of $85. I told her I would make this edit as soon as it was poste, but I would not remove the entry as she still owes so many people money.
May 29, 2014 https://artists-beware.livejournal.com/770057.html WHO: FA - SugarFactory / StarFruitStudios / Kahuna. / gummifruit DA - aloharilakkuma Tumblr - sugargalaxy Twitter - kahunaotter WHERE: http://www.furaffinity.net/user/sugarfactory http://www.furaffinity.net/user/starfruitstudios/ WHAT: Premade Design Partial Suit - Wish the Husky for $180 WHEN: July 13, 2013 to Present Day PROOF: https://www.dropbox.com/sh/mhxc1wlsuia9im5/AADLQqaaARtci-vgZPS61yg0a EXPLAIN: In July, I contacted StarFruitStudios about a pre-designed 'to be made' partial fursuit called Wish the Husky (Seen here: http://www.furaffinity.net/view/11072710/). Wish was to be started when she returned from Vegas (July 26th) and estimated to be completed within 1-2 weeks. There was one other suit in her queue that was to be completed by July 18th. I set a tentative deadline in August for a con I was hoping to wear him to. (https://www.dropbox.com/s/vw1r2ylhvla4k0e/initial_contact.jpg) I sent a $50 downpayment, and the remaining $130 the following Thursday (July 18th). (https://www.dropbox.com/s/r7i1cqcm5xnrp1v/payments.jpg) Measurements were sent the same day. Contact waned after this, but I saw she was working on several art commissions and the other fursuit commission in queue, so I wasn't too concerned. I checked in a couple times, and received updates regarding the status of fur and other supply ordering. I didn't receive any updates after October 5, 2013. In November, SugarFactory posted she lost her job. In December, she posted she was sick and would soon issue refunds. I attempted to contact her in December and January, but received no responses. (https://www.dropbox.com/s/9zcq79oo8grhufa/WIP_contact.jpg) In January, I noticed her friends leaving shouts on her page that sounded like she was still working on artwork. One of them I noticed was a collab, so I noted this other artist in hopes they would know more about sugarfactory's whereabouts. They said she was sick, and that she wasn't directly working with them. They suggested to be patient and continue attempts to note her. (https://www.dropbox.com/s/swahspy6s02s9q9/collab_contact.jpg) In late February, after an AB post was made (http://artists-beware.livejournal.com/742656.html), sugarfactory posted a journal apologizing and asking everyone to send in notes regarding refunds. She also stated that she would no longer take commissions. That journal has since been deleted. (It is worth noting that on April 10, 2014, sugarfactory started using the 'gummifruit' account to take plush and bandana commissions.) I sent her multiple notes after this (about 1-2 a month), which either received no response, or a promise that it would be refunded soon (within a few days). At the end of April, she posted that her bank account was compromised for fraud, and refunds would be delayed again. (http://www.furaffinity.net/journal/5716269/) I sent another note and posted a shout on kahuna. on May 21st, and received a response saying I would be refunded in 24 hours. Over Memorial Day weekend (May 23-25), sugarfactory attended Comicpalooza in Houston. The journal posted shows others still awaiting refunds as well: http://www.furaffinity.net/journal/5738187/ As of May 27, 2014, I still have not received a refund. (https://www.dropbox.com/s/k5g0tdxj10882zv/refund.jpg) All shouts and/or public mentions of refunds owed have been quickly deleted. EDIT: I was contacted by sugarfactory on 6/1/2014 and notified that she will be mailing out a money order for the amount owed on Monday, 6/2/2014. I will update this entry again once I have received it! EDIT2: Money Order was received on 6/5/14 for the full amount owed. Case can now be considered resolved.
Originally posted Mar. 5th, 2013 by koohiimonsutaa. Who: Sugarfactory Where: http://www.furaffinity.net/user/sugarfactory What: Digital art piece, chibi, $10 When; November 15th: Date comissioned, paid November 20th: The artist tells everyone who comissioned her to remind her of what they comissioned December 1st: After I asked the status of my artwork a week earlier, she says that she took a short break and will continue now. December: Three journals in December state that her father has been ill, and will be returning home soon, so she has been very stressed out. January 11th: Artist posts a journal says that she has gotten too far backlogged because of her family issues and will give everyone a refund. I tell her that I would rather wait, and she says she will finish my art soon. January 21st: Since last contact,the artist has been taking many new comissions, and I ask why. she responds that she has been catching up on old comissions and will note mine to me soon. She asks how much I paid and my paypal. I figure this is to look through her records to confirm what I commissioned. Instead she gives me a refund, which I DID NOT ASK FOR. You may think I would be happy with a refund, but I did not ask for this. I want what I've been waiting for all these long months, my art. Artist appears to have given up at this point. She states that she was almost done but would rather just refund. February 5th: Artist posts a journal saying she will be responding to everyone soon. When I complain that I only wanted my art, she says she will do a fullbody art piece and says I don't need to send the money back. She says that it is mostly done and just needs to be shaded and she will email it to me asap. February 22nd: I am still waiting and have not recieved any art or response, nor has she posted anything new in her gallery. I'm done with this. Proof: Nov14 Details on comission: http://i1206.photobucket.com/albums/bb456/kaiakaichi/artist%20beware/nov14.png Nov15 Payment: http://puu.sh/2cpQe Nov15 Journal where comissioned: http://i1206.photobucket.com/albums/bb456/kaiakaichi/artist%20beware/comissionjournal.png Jan11 Will have it uploaded soon: http://i1206.photobucket.com/albums/bb456/kaiakaichi/artist%20beware/jan11.png Jan21 Note stating refund: http://i1206.photobucket.com/albums/bb456/kaiakaichi/artist%20beware/jan21-refund.png Jan21 Refund: http://puu.sh/2cpPZ Feb5 Will give art anyway: http://i1206.photobucket.com/albums/bb456/kaiakaichi/artist%20beware/feb5.png Feb5 Shading to be done: http://i1206.photobucket.com/albums/bb456/kaiakaichi/artist%20beware/feb5-shading.png Explain: TLDR; Artist is constantly taking new comissions and getting backlogged and not finishing old art, would rather refund and start over. I did not want a refund, I just want the art I've been waiting for. Getting money back in my pocket does not satisfy the disappointment I feel for having waited to get adorable art from what I thought was a wonderful artist. I never even received a WIP sketch.