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https://artists-beware.livejournal.com/785154.html WHO: Sugarfactory/Sugarypuppy/StarfruitStudios WHERE: http://www.furaffinity.net/user/starfruitstudios http://www.furaffinity.net/user/sugarfactory https://twitter.com/sugarypuppy WHAT: Premade fursuit partial of DJ the Corgi Shep. WHEN: I first inquired about the partial July 6th of 2013 and made the payment on the same day. It has been about a year and a month now and have not received any type of payment. PROOF: Screencap of payment: http://i.imgur.com/Tw9lU9E.png Screencap of first note of interest: http://i.imgur.com/9TCae4o.png Measurements given and payment confirmed: http://i.imgur.com/Jt0r85z.png EXPLAIN: July 6th of 2013 I inquired Sugar about one of the premade fursuit partials she was offering. This was actually the "first"of the few fursuits she was going. I paid in full the $175 she was asking for. Initial contact and communication went well, telling me as to when she would start working on DJ just 4 days later: http://i.imgur.com/FgVeaMs.png That was the last time I got a personal note from her on her fursuiting account, but progress shots of DJ were submitted until August 17th . (submissions are still on her page) http://i.imgur.com/Qe0QO4z.png http://i.imgur.com/i6INqzH.png http://i.imgur.com/uLDY3oI.png http://i.imgur.com/sdeJkfw.png http://i.imgur.com/lcZ2mP7.png http://i.imgur.com/sr2WU5F.png This is also the day where she posts a journal promising new updates soon, none were made on my suit and the last submissions on her account were made a day later of a few other projects she was working on. September 15th 2013 she is hosting a garage sale with tons of fursuit materials, some including the furs for my suit and a few other suits she had been selling at the time. http://www.furaffinity.net/view/11539093/ October 14th of 2013 she makes a journal explaining she was working on another fursuit that was due that month. No pictures were actually posted and that was the last update on her fursuiting account. http://i.imgur.com/H3CDzVv.png Sugar has a history of deleting shouts and journals frequently, but around December - February she posted a journal updating her commission status and that she was offering refunds to all who wanted them. During this time I commented, asking her when I should expect to see my fursuit. She told me that she was no longer doing any of them, and instead offering full refunds for the work as it was taking too much of her time. I was perfectly fine with that and at first I was patient, as I was aware of the depth of the debt she had put herself in. http://i.imgur.com/zPnt8WB.png At one point I had even gotten a letter in the mail and a free chibi from Sugar due to the kindness and patience I had shown regarding my refund. March 2014 she is offering traditional badge commissions for $25 dollars, at this point I'm still playing nice and being patient and as a fan of her art I didn't want to pass this opportunity up. As expected there is an issue in getting the commission and I have to bug and prod her to have it sent out in the mail, I also ask yet again as to where my fursuit refund was and she says her bank account was compromised. http://i.imgur.com/uCRTKlL.png http://i.imgur.com/JPIT9uf.png July 1st she asks for a commissioner roll call, I once again send her a note about the details for my refund. http://www.furaffinity.net/journal/5897408/ http://i.imgur.com/dfdnW2M.png July 22nd I inquire again about the refund (you can see I'm getting impatient) and I get the same vague responses. http://i.imgur.com/0rdYckw.png And this is where we are now. I know it has only been about a week and a half since she has last updated me on this, but I find it odd especially since she had just recently sold her expensive ($2700) fursuit that she still cannot come up with the $175 that I have been waiting for. http://www.furaffinity.net/journal/5962138/ Not to mention I am the one who has to constantly bug her about a refund instead of keeping her paying customers updated. I feel like I have given Sugar ample time to come up with the refund and given the circumstances, personal or not, this is just inexcusable. While she has been nothing but kind to me in regarding this issue I have heard less than nice things from other people. All in all the experience started out tolerable and now I just want this resolved as soon as possible, and it seems the only way anyone has ever gotten a refund from her was to get this out in the open. tl;dr Am still owed a $175 refund from a year ago. Have received nothing but constant excuses as to why I haven't seen any of the money. Was understanding until I began to realize/see that the "nice guy" front she was using with me was just a charade, as seen as to how she treated another one of her customers. I will let her know about this a_b but I feel that it is necessary to keep this posted as it seems many others are still waiting for their refunds. Payment has been refunded so this can be marked as resolved!

https://artists-beware.livejournal.com/772831.html WHO: FA - SugarFactory / StarFruitStudios / Kahuna. / gummifruit DA - aloharilakkuma Tumblr - sugargalaxy Twitter - kahunaotter WHAT: 5 Yards of Black DF Fur for $85 WHEN: (September 6th, 2013) September 7th, 2013 to PRESENT PROOF: https://www.dropbox.com/sh/0tqg6k20tdhk3xr/AADvRCIJd3E8TEwq1VVTNWnYa EXPLAIN: On September 5th, 2013 at 06:14 AM SugarFactory posted a picture of A LOT of fursuit making material that was for sale. https://www.dropbox.com/s/db9fyjett0j36yr/Picture of Stuff.png https://www.dropbox.com/s/1yyi6xxt4xlici6/original post.png I was pretty excited about this because it's a lot less than retail so I jumped on the chance to purchase 5 yards of black DF fur. Letter H as seen above. https://www.dropbox.com/s/6pwg2bff6ubp8d6/initial contact.png So on September 7th, Contact for payment and shipment. https://www.dropbox.com/s/ltmvmsqmg4mooc0/Contact for shipping and payment.png I have blocked out personal information. Proof of payment: https://www.dropbox.com/s/x4ksluuao32af4g/Proof of Payment.png So after this Sugar posts a journal saying that she has a delay in shipping because it's been raining and now her car is in the shop... I decide to note her to find out how long the delay would be. https://www.dropbox.com/s/l984c25zot9hi48/First delay in shipping.png The note was ignored.. So I decided to wait a bit and then note her again. https://www.dropbox.com/s/kpxvz0z8ooap7e1/Second Looking for shipment.png I'm trying to be as nice as possible, I'm a really understanding person..if you don't lie to me. I still didn't get a response. Getting frustrated, I send a third note. https://www.dropbox.com/s/vk1f8fvj9r5ogxo/3rd loking for merch.png Unfortunately, I'm a softy..and saw a journal she posted about dealing with depression, which I really understand a little too well..so I didn't follow through on that Nov 1st thing. I really should have. However, this note did warrant a response. https://www.dropbox.com/s/x381vxb6le3m1oe/Finally a response to 3rd request.png I blocked out the part where I poured my guts out to try and show her that she wasn't alone with mental disorders, and that she can contact me at any time if she just needed to talk. Sorry, but yall don't need to know my mental health status. Some time after that she posts a journal saying she was in the hospital, and posted a picture for proof..pneumonia, and stomach issues. Ok. That's bad stuff to deal with..I decide to give her a break. She disappears again for 3 months. I happened to see a post from ErisValgen on twitter stating that she was sad that Sugar was going by a different name on a different account. She linked me the account via PM, but I had seen I wasn't the only one who found it. (This is the Kahuna account.) This is also when I learn she's really darn close to getting an AutumnFallings suit. Those are really expensive. An Artist Beware is posted, and she returns to her SugarFactory account and talks about how she regrets what she's done, feels terrible, etc. She also states in the journal that her parents paid for the suit of Kahuna.. Though, about two months ago, she went through and wiped her journals! https://www.dropbox.com/s/q5lbpn8l9ex4kv3/gap in journals.png You can see the gap from 8 months to 2 months... That was where the apology journal was. I sent the initial note (and it sat and was ignored) before she posted the apology journal...her response came 2 days after the apology journal was posted. https://www.dropbox.com/s/s9qg124dzjnzdce/I think we're ok now.png I didn't follow up on March 1st...I should have, but I got busy and forgot. My bad. First promise of a refund: https://www.dropbox.com/s/75539z51qucd1or/A doggone excuse.png Still no refund: https://www.dropbox.com/s/ojlpat9r9kcsvm4/Oh I thought I already refunded you lol.png Some time after that she posted a journal saying her bank account was compromised: https://www.dropbox.com/s/40hugnuqqatogc9/bankaccount compromised.png Blocked out people's usernames for their protection. Then she posts a journal saying that she's going to a convention! Her bank account is fine now... https://www.dropbox.com/s/g82thhxtwlpgvvp/So you can go to a con%2C but can't refund me.png I decide that I'm done being nice. I lay down my expectations. It's now 6/1 and here's my A_B post, as promised. https://www.dropbox.com/s/gl258dyq6vweitg/More unhappy people.png This also shows that there are other people unhappy with the situation. I blocked out all but tentacleluvgdss since she just made an A_B about Sugar as well. The last note I sent her still remains unread from a month ago. https://www.dropbox.com/s/srj5bdo8cvn0h8h/Unread note.png I've also emailed Dragoneer about this, because more people need to come forth. Some people are still being very nice and waiting patiently, but some of us are sick of it. EDIT: Immediately after submitting this post the second time (had to make a few edits) I had left a comment on her page stating I was making an A_B post she noted me, and sent me my refund of $85. I told her I would make this edit as soon as it was poste, but I would not remove the entry as she still owes so many people money.