Wow, it truly takes an evil mastermind to come up with that. : D No big deal though, just let them know that your Messager's ToS states that anyone who ever messaged you agreed to donate a kidney and a firstborn child to you. Even if they haven't taken proper care of their kidneys, it should at least cover the cost of the time you've wasted on them.
Ugh, they gave you such poor excuses. And also with these being stolen and not made to your order, you received something of a much lesser value than what you were made to be expecting, which makes this even worse and they speak about it so lightly.