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I ordered 10 YCH's (1 in May and 9 in June), as well as multiple PWYW arts (in their now deleted discord server) from Brokenvocaloid between May and June of 2019. I ended up only recieving one of the PWYW pieces during an art stream they did, while all the YCH's as well as another PWYW were left undelivered. All of the undelivered art came to be worth $435 (though I was only able to find proof of $360 of that during my request for a refund, which was my own fault in not thinking to maintain recipts as I was completely new to the commissioning scene at the time and never thought to do so.) I requested a refund and only ever recieved $25 of the $360 I requested back. I was also asked at one point to give them $25 as they needed help with money, though at the time I didn't even have $10 in my account, I still gave them $5 because back then I was naive and just wanted to help. I realize that I was far too passive during the whole encounter and let them get away with too much. I was far too passive in general back then and it's something I had to learn the hard way. But even so, they shouldn't have taken advantage of that. I never received any more correspondence from them after this and eventually gave up. I'm not sure if they are still active online anymore, since they're constantly changing accounts, but just in case I felt it was important to share.

Hi there, I am making this post about BrokenVocaloid since I have been waiting on two commissions: one from October of 2020, and the other from February 16th, 2021. To be honest, I would be extremely surprised to ever see a finished piece or even a refund at this point, but I figured I may as well give a warning to other people. There are also a few other problems with commissions that will be shown throughout the screenshots I will be providing, but I am only missing two commissions/refunds as of today. These first two screenshots show the first (and oldest) commission that I am still waiting on, with proof of payment included. Also included is Broken requesting a $100 credit from me, nearly two months later, which I feel is at least somewhat odd and unprofessional. This next screenshot shows how difficult it can be to communicate with this artist due to a total lack of response, which is all too common with her. A month later, Broken asks for me to commission her again, even though I was still lacking the first commission that I talked about earlier. Fortunately for me, she dropped the price to $25 and I only purchased one. Unfortunately for me, I still never received the commission in question. I also included proof of payment below the discussion we had over it. The stream that would show off this commission was supposedly moved to a later date, but it never happened at all. Two months later and she DMs me with a request for me to commission her again. At that point I was very reluctant to commission her again, especially with two unfinished pieces, so I declined. To me, her response seemed very guilt-trippy and manipulative as she tried to put the responsibility for her eviction on me, a customer of her art. I understand opening commissions for emergencies, but directly contacting a previous commissioner and asking for money under the threat of eviction does not seem even remotely fair or professional. And, of course, you can see that I asked on the status of the commission over two months later to no response whatsoever. Broken, of course, ignored my request for a status update altogether and invited me to her new server. I put in a refund request to the server after the commissions were not finished when she promised, and that request has been sitting in the refund channel ever since I put it in. The oldest refund request in the channel is from another commissioner posted on the 28th of July, 2021, with no indication of ever being fulfilled. As you can see, I am far from the only person to have trouble getting commissions and/or refunds from her.

The 5th of June, 2019, I approached BrokenVocaloid on the subject of attaining a YCH of theirs called the "Prison YCH" replying to the post directly and asking them if I could send my own reference sheet via the notes system which was agreed upon. (First picture) And on the same day, I sent the payment which was accepted. (Second picture) Around that time, BrokenVocaloid was going through lots of stress, stating said stress through journals, and expressing their frustrations through art, explaining their situation and saying about how their rent was the main reason behind the delays in art. About a month later, Jul 19th, 2019, I sent her a note, asking if it had been done as of yet. At the time I was very timid, and felt bad for asking, even though it'd been a month in which I hadn't received any WIPs or as such, messages. I got a reply back from them with the following. (Third picture) So, I waited a little longer. As I said, I was quite timid, and felt bad about sending that one message, so I decided to give BrokenVocaloid some space, and forgot about it... ...Until I realised how long it had been since I had heard anything. (Fourth picture) September 4th, 2020. I like to think I'm pretty patient, but there is a limit. I constructed a message, and sent it off asking if there were any updates. What followed was a conversation that started with them saying they would check to see if my commission was done. September 13th, 2020. I personally looked through their gallery, making sure to double check it for my promised piece, and could not find it. I waited a little longer as I felt I might be harrassing them and did not want to cause drama or more stress. So I... Waited another month. October 11th, 2020 To which I asked if they'd found it, to which they replied, explaining they were very busy with work. (Fifth picture) And as the naive, timid person I am, afraid of making them angry, I refrained from messaging them, which I regret. Because it now brings us to the present day. April 27th, 2021 I asked if there were any updates regarding the commission. Waiting two years now, I was starting to realise I would probably never receive the artwork, but decided to persist. (Sixth picture) They told me they were still trying to get a lot finished up. This time I didn't wait a month, or leave it for longer, I messaged them a few days later asking if they had made a start, or finished it. (Seventh picture) Which takes us now to June 26th, 2021. BrokenVocaloid explains that they had been fighting with the mods and in parenthesis, "again", but did not elaborate. They said they would be sending it out tomorrow, and thanked me for their patience. Jun 29, 2021 - Jun 30, 2021 (Eighth & Ninth picture) Pretty much explains the rest of it. They did not deliver. They did not finish it. I haven't received a single WIP which makes me question if they ever even made a start on it. I understand that I made a lot of mistakes during this communication. I could have gotten a refund back, I should have acted upon that. I made the mistake of trusting BrokenVocaloid. I had commissioned her before, so I believed that it would've been fine, wanted to be understanding and friendly as to not put her under pressure. I apply the same to any other artists; It takes time to create art, and I'm willing to wait. But there is a limit to that patience, and at that point I feel more hurt that they keep attempting to keep the charade going of getting my commission done, than just telling me the truth and that they've not made any progress on it at all. Trying to go back to the original post is in error, due to the YCH being removed by BrokenVocaloid at an unknown time, to which I provided proof for that. (Tenth picture) My last word on the subject is that I'd recommend you don't buy from this artist... Even if you have a lot of patience, it's not worth it.

So this starts on June 17th, 2020 when I commissioned them for a $20 YCH. I'm also in the market for a new reference sheet at the time, so we briefly discuss that as well. (Please note that the original YCH posting I won appears to have been taken down, however with how many YCHes the artists generally posts it's a non-zero chance that I'm just unable to find it). I completely forget about it and don't hear anything until March 8th, 2021, when I get this note. I assume there will be updates there so I join. Turns out she calls the server "BrokenVocaloid's Good Boys" and everyone who's commissioned her gets the role "good boy". I mention I'd like her to create another role maybe called "Good girl" due to myself being transgender and being called a "good boy" causing dysphoria. She doesn't discuss anything with anyone, over reacts, and completely revamps the server. (I did not take screenshots of this, and have since been removed from the server). I feel horrible about doing this to her out of nowhere, so I ask to support her at her "Golden Children" tier, which is supposed to come with benefits like free art, etc, etc. As mentioned earlier, when I got the YCH I told her I might be interested in a ref. Again, I felt bad I caused her to completely redo her server, so I moved forward and asked for a ref of Ruby. I don't hear anything that week. So on the 16th, I ask for an update on the WIP. I only asked for the update because she said she'd send the WIP within the week, normally I give artists like a month before I poke them for an update unless they give me an expectation. She ignores me. I ask again on the 19th. She ignores me. On the 24th I message her again. She points to the fact her grandmother was testing for cancer as the reason I don't have the WIP (this was posted on her journal on furaffinity here https://www.furaffinity.net/journal/9797437/, and is public knowledge). I'd also asked about the YCH which at the time was 9 months overdue before her grandmother went into testing. She dodged that question. I backed down since I figured she was grieving. Ends with "I'll do it now", setting another expectation. On 4/3, I realize I might never get the ref, so I hedge my bets. I like getting all my refs from the same person, so I ask her if she can switch to my Umbreon character instead as I care much less about that reference sheet. She says she's already started working on Ruby. On 4/13, She randomly solicits me for another commission since she functionally needs something for her portfolio. I still feel bad from the original interaction in her server, so I accept. Note that she said "I will have ALOT of wips for ya tomorrow" On 4/17 I message again. She says she can send the WIPs that evening. She then sends me a discord invite to her streaming server, so I figure she's gonna stream herself working on my commission. She spends the entire evening streaming other people's commissions, and I feel extremely disappointed. So I message her again on 4/18, I'm ignored. 4/19 I write up a small wall of explanation of why I'm upset doing my best to be reasonable and professional. I get another story as to why she doesn't have them done, I'm willing to accept it at face value because things happen, and it's a somewhat reasonable story. By 5/7 I'm sick of asking for updates. I at this point noticed her artist bewares and saw someone reference her having a trello in one of them, so I ask her for it. Ignored. 5 days on 5/12 later I message her again, she doesn't even answer the question I asked at first. On 5/19 I reach a point of frustration where I tell her I don't want the art anymore and tell her to just not bother. She's been posting a lot of YCHes and saying she needs money for food, so I'm willing to let her keep the money as I'd feel bad taking that money away from her. This is the image I sent her in the previous screenshot. She says she's not going to keep the money without doing the work, so I relent. She says it'll be out within the week again. On 5/27 I ask for a refund because frankly she basically begged to be allowed to finish the commissions and then ignored her own deadline without even bothering to communicate once again. I clearly state that I'd like it back within 2 weeks or I will be filing a chargeback as I've seen other people here have issues getting refunds. I still forgive the $25 from the "Golden Child" tier because there was no direct tangible agreement there, and I feel like asking for that refund would be unreasonable. Her comment "I have a life and stuff happeend personally i had to take care of ^^; I know people dont care about that so I dont push it on them" felt like a personal attack implying I don't care about her at all, which feels completely unwarranted. Discussion about the refund. I suspect she sketched out that "WIP" in the hour and a half between my message and her message just based on how resistant to showing me she was right up until that point, the fact her explanation makes no sense, as well as the fact that the change in the way she types (using the ~ at the end of the sentence for example) comes off as smug in some way. Today (6/13) I still haven't received the refund. She's stated I'll have it tomorrow, so I'm giving her a single final chance to follow through, otherwise I'll be filing the chargeback. I strongly recommend you do not work with this person under any circumstances. The entire interaction felt disrespectful, disingenuous, and like a long string of excuses for the fact she takes on more work than she can handle with no intention of ever completing it, and I'd estimate that your odds of getting your commissions are a coin flip at best. I will be genuinely impressed if I get the refund I've been promised at this point.

I purchased three YCH pieces from the artist ("BrokenVocaloid" on FurAffinity) at the beginning of this year. (see the following: "FireShot Capture 001 - BrokenVocaloid YCH commission 1.jpg", "FireShot Capture 002 - BrokenVocaloid YCH commission 2.jpg", & "FireShot Capture 003 - BrokenVocaloid YCH commission 3.jpg") None of which have been finished and the artist hasn't even given any work-in-progress. All pieces were paid in full immediately upon my claiming them. (see "Message 01.jpg", "Message 02.jpg", "Message 03.jpg", "Payment for BrokenVocaloid YCH commission 1.jpg", & "Payment for BrokenVocaloid YCH commission 2 & 3.jpg") Links for the aforementioned YCHs: https://www.furaffinity.net/view/34518839/ https://www.furaffinity.net/view/34859599/ https://www.furaffinity.net/view/34859584/ With the COVID situation going on as well as the number of other commissions that the artist had, I allowed the artist more time to finish them. At one point sometime in April (exact date unknown, artist has since deleted the related journal), the artist posted a journal asking all commissioners that had not received their owed art to send them a message with the related details. I responded with the required details and the artist confirmed(see "Message 04.jpg" & "Message 05.jpg"). In September, I made another inquiry as to the progress of the commissions. The artist stated that the owed art would be completed soon. (see "Message 06.jpg") On November 1st, when over 270 days had passed since the pieces were paid for, there had still been no progress nor completed art. I was tired of waiting and asked for a refund (see "Message 07.jpg"). Throughout the entire year, I had seen the artist complete other commissions and post them, even YCH pieces that were purchased long after I had purchased mine. I have asked the artist for a refund numerous times, to which they have stated that they would give said refund, but have yet to do so. (see "Message 08.jpg", "Message 09.jpg", & "Message 10.jpg") I tried to submit a dispute through PayPal, but it had been well over the 180 days stated in PayPal's refund policy since the purchase. Thus, I am unable to force the artist to refund my money. The artist has made numerous promises to refund my money, but at this point I believe they are nothing but a lying thief and the evidence is on my side. *Note: some images were website captures taken in late October for my own records in case the artist attempted to lie about said commissions. These images have been converted to ".jpg" from ".pdf" and are lower quality than I would like, however they are still legible.

I thought I got a steal. 3 Months ago I purchased two commissions from this artist at the same time. The transaction was paid for and done the same day in the same receipt. I made multiple attempts to receive the work and never did. Was just led on time after time while watching their queues fill with more and more work they were somehow producing and still getting paid for by other people. On month 3 I messaged for a refund and was told to search through the SCRAPS on their FA, link them to the two I want that AREN'T the originals I paid for, link them my reference again, and they would finish it in a week. At this point I am making this because they flood FA with YCHs but have been finishing commissions of favorites firstly. Others like me go without ours for months even with reminders. https://cdn.artistsbeware.info/monthly_2020_04/Screenshot_20200423-062625.png.d87535b97f84221e11158d2e3e8f14d5.png 05.03.20: No refund has come.

I had originally contacted this artist on December 30th for a Batty YCH. The turnaround time on the initial post was 2 weeks. I had unwatched them due to the constant NSFW YCH spam daily (100+). They filled my submissions constantly and was super annoying imo. I wasnt aware of some of their update journals and I wasnt reached out to. I contacted Feb 24th about my ych and they said it would be the next day. I was giving birth to my daughter on the 26th of February so I was too busy to message them after not receiving the art as they said. A few months later I contacted again and got the same excuse. at this point I just wanted a refund because no W.I.P. were sent in 6 months. Their trello is also ungodly long ^^; So far i have been waiting a couple weeks for my refund while continuously getting the excuse "can you wait till so and so date" Do not commission them if you value your money

CW: Talk of trans masc anatomy *I'd like to note when I mention "FtM anatomy / T cock" I'm referencing the clitoral growth a person gets when they start testosterone* Back in late august / early september 2019, I stumbled across one of many of BrokenVocaloid's YCH's. I really liked the pose, the price was low and so I noted her and asked if she was still open for the YCH. I am trans; female to male, and my main fursona reflects this, so I asked if; instead of a cum version, I could have a trans FtM version, as well as the standard cis male version + clean version, and that I'd be happy to pay extra for this ( I even double check I was super clear on what I was requesting!). She approved this request and upped the price tag from $25 to $40, I sent her the payment and my reference sheet (SFW, I didn't have a NSFW ref at the time). https://cdn.artistsbeware.info/monthly_2020_07/IMG_3264.thumb.PNG.d91575204c664e8403519bca80e6720f.PNG A month passes, and I'm getting curious as to where my artwork is, so I ask for progress. I got hit with a very vague response of "everything is going fine". I foolishly trust it, and wait a couple more months before asking again. She tells me she keeps updates via journals, and that she aims to get her current queue finished before January 2020 or at the very most within the first week of January. https://cdn.artistsbeware.info/monthly_2020_07/IMG_3265.thumb.PNG.2b4d15de39bfde3e2dc34d78b1b00d35.PNGhttps://cdn.artistsbeware.info/monthly_2020_07/IMG_3266.thumb.PNG.5bae8074867b1e0911175f385a3a291b.PNG Of course, January was almost over, and still no sign of my completed YCH. I noticed from her Journals she now had a "manager" under the name Sadoka, and if there was any problems to contact them over on telegram. I let Sadoka know I'd been waiting on this YCH for 4 months, and sent all the details over. No response, but I assume the word was sent to BrokenVocaloid, as she messaged me saying I need to describe what I asked for. I will admit, things get scrambled here - rotating between contacting both Broken and Sadoka on telegram and Broken on FA (all messages are still provided). But the tipping point for me, was when I notified Broken I'm not on her current queue, she asked what I was after, then suddenly after all this time, she can't draw trans FtM anatomy (this is on FA). I then reply to her if I could just have a refund, after she's now refusing to draw something she said she could, and charged me extra for. Then, she bombards me with excuses on my telegram. https://cdn.artistsbeware.info/monthly_2020_07/IMG_3267.thumb.PNG.2621a7ca2d9aba6f7c54b4a80389a078.PNGhttps://cdn.artistsbeware.info/monthly_2020_07/IMG_3268.thumb.PNG.83b81dfd1ed285307650107a0e34c3f2.PNG https://cdn.artistsbeware.info/monthly_2020_07/IMG_3269.thumb.PNG.89d689c9d40501120a0b389d88dc7a41.PNG Here, she is putting the blame on me for not providing a reference of FtM anatomy, that she's never been asked to draw that before, etc. I'd like to remind everyone that it has been 8 months, and she has left it until now to say she needed a reference / can't draw that. I wouldn't have taken it sourly if she had just said so in the first place, instead of explicitly agreeing to it with no need for references and knowingly charging me extra! Also blaming me for not reminding her I'm not on her trello queue. She agrees to give me a refund and to have it over in 3 weeks (surprise surprise, I still don't have it) The "large clits make me uncomfortable" is an interesting statement too, take that how you will. Again, just pouring out excuse after excuse, and linking proof as to why she's in the right. I understand we face struggles in life, and their is a lot of mention from her journals about mental health, hence being extremely forgiving and being patient, waiting for as long as I did. And that's the end of the conversations! I still haven't received a refund, despite contacting her through both FA and paypal. I wish I'd have asked for a refund sooner and not been so forgiving. I can accept I could have been better and contacted her about the queue sooner, but she had no excuse for this. It's too late for me to get my money back with buyer protection, so I just have a slither of hope; maybe BrokenVocaloid will see this and send my refund that she promised for the end of may. It's almost been a year since asking for this YCH and I'm tired. DO NOT BUY FROM THIS PERSON!

I payed for this YCH (down below) Since I like bigger proportions I asked which did increase the price Sent payment after I sent payment I waited quite a bit since I usually like to give the artist time before asking for progress. though almost a year is pretty bad without them messaging me. So I sent a message to their manager asking if I could get a refund. Nothing was sent so I messaged the manager again 3 months later I was hoping the manager would have it settled, not the case they never responded after that. So I messaged the artist. Thought that would have fixed it wrong again. Still waited on good faith. They read the next note but never responded I started to get frustrated so now every month I send them a paypal money request They wont respond to notes or paypal request's. So here I am putting up an Artist Beware