I have been having problems with them as well, I payed for a YCH on July 27 2019 and never received anything after awhile I decided to get something else from them on December 3 2019 they made that one quickly and when I asked about the previous one they had no clue what I was talking about. So I had to do some digging and found the original YCH and sent it to them, they never responded so I sent a note to their TOS account.
They responded and said that they will send the refund that was January 8 2020 and they said it would take 2 weeks.
I sent another request for a refund on Apri