I have been having problems with them as well, I payed for a YCH on July 27 2019 and never received anything after awhile I decided to get something else from them on December 3 2019 they made that one quickly and when I asked about the previous one they had no clue what I was talking about. So I had to do some digging and found the original YCH and sent it to them, they never responded so I sent a note to their TOS account.
They responded and said that they will send the refund that was January 8 2020 and they said it would take 2 weeks.
I sent another request for a refund on April 8 2020 they responded on April 11 2020 and said that they didnt know what happened and that they would send it by the end of the week.
Once again nothing so I sent another request on June 11 2020 and havent had any response, Any advice?