Caution: Sugar 'n Spice Fursuits

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I am a Bot. My inbox is not monitored. Beep boop.

Her calling you "love" and "babe" is so unprofessional. I wish you luck in getting your bodysuit. 

Seconding calling you "love" is really unprofessional, not to mention depending on your region can be seen as super passive aggressive and condescending. Also, I found it personally kind of chilling that when you sent that longer message putting your foot down and demanding better communication, she didn't provide a single apology or explanation or promise to do better. Just another "it'll be done" and then a couple of smiley faces. I mean, not that I believe an apology would even be sincere, but at least it would be a better acknowledgement of your frustrations than ":)".

ALSO JUST WOW AT IGNORING THE REF. Even if it's a case of "this design works in an illustration but when translating it to fursuit doing XYZ would be better" (which this isn't anyway, but best case scenario), you still gotta... DISCUSS that with your client.

😬

Update: She is claiming that she is "locked out" of her office due to the COVID-19 situation. Looking at this Twitter thread, it looks like that I'm not the only one who's dealing with her right now... 

I really think they should post their grievances here and post their own bewares as well. Cause this is truly a lack of professionalism right here.

Update:

After SnS hasn't been responding to me, I decided to make a tweet about her, which called out her business (I used her real name in the second tweet about her, so the "blur" in the fifth photo was from the original tweet).

She FINALLY responds to me. She decided to send me a partial refund for the troubles. She said that she wasn't able to go to her studio because her leasing manager wouldn't allow her to go back and pick up the suit (due to the stay at home order). She had to make an "appointment" to pick up the suit. I found this weird, because I sent stuff to studio, and it was just an apartment (or it could really be a studio, but I doubt it because she had pictures of her boyfriend in the studio with her, and I'm under the impression that he doesn't contribute to fursuits because she never mentioned him helping with suits). I'm not going to make assumptions, but I just thought that it was a little fishy that she was "kicked out" and had to make an appointment for a (non-essential) business necessity.

She was able to pick it up on May 8th, but wasn't able to get it shipped that day. She sent it the next day, but never gave me the tracking number. I asked for the tracking information, and she said that she sent it out a couple days ago. She took an image of the postage for me, and got me a tracking link, but never sent it to me until AFTER I asked her if she shipped it out. She still didn't send a refund.

I received the suit, made a video unboxing it, and I noticed issues with the suit. First issue: She acknowledged that she was going to line up the colors with the head and the bodysuit, but they didn't line up (luckily, the colors matched). It's almost as if she didn't know how far that the colors were supposed to go down because it looks like they would've lined up if the head's fabric would've went down further along my chest. However, I suppose that it just kind of looks like "extra chest fluff". It's like an illusion, almost (if that makes sense). It's no big deal, because people will probably not notice it.

Second issue: The tail was crooked. She made a free tail for me, and I never knew about it until I unboxed the suit. It skews to the left when it goes down towards the tip.

For the third issue, the hand paws have a "black outline" that wraps around the forearm. This is mainly meant to prevent it from sliding. However, this is fur on top of fur. It's going to slide no matter what. She used black instead of white, and because of this, it makes it VERY visible to see whenever the paws are not being tucked in. This is a poor image, but you can still see it:

For the fourth, and final issue, I feel like this is the biggest issue of them all. The fabric on the bodysuit as a weird "flap" which looks like it's supposed to cover the feet. I can see why she wanted to do this, but it's poorly executed. When I was wearing this suit for the first time, I thought that there was supposed to be a zipper on the back to "close a gap" behind the legs so that this wouldn't be visible. There's not. Because of this, depending on how I stand or position myself, the flaps around the feet can get bunched up and look really bad for photos (like the previous photo). It looks fine in this picture:

But in this picture...

You can see that the feet got bunched up. It even looks like a plantigrade suit in this picture. The padding for the digitigrade suit is sewn-in, so that means it will be MUCH harder to clean when I wash it someday. You can even see that "black" part of hand paw in my left arm in the previous picture.

She finally sent me the refund, about a week after I received the bodysuit.

I am going to be spending the refund money on repairs with the suit. So I will likely end up spending $150-$200 on these repairs and fixes. There was one other minor edit which I needed to the bodysuit, which was extending the midtone colors further behind the suit (the colors between the blue and white on the arms and legs). However, It's such a minor detail that almost every artist misses this detail when I order a commission. Therefore, that is the end of me having to deal with SnS fursuits. 

I've been dealing with them since 2013. Same boat. Delays, lies, broken promises. It becomes all the more infuriating when you learn that they started another business in May 2020. Constant avoidance of responsibility towards their clients for supposed issues (kidney mess is a new one to me), but they can open a completely new business venture in the middle of a pandemic. Okay, sure.