I took my 15 year old granddaughter to her first fur con on October 28th. After circling the Dealers Den many times she commissioned this artist to do a badge of her fursona. She paid Zrcalo $15 cash for a gold badge. A photo was taken of her fursona and information was written down in their ledger, ie name, address, special details. Communications have all taken place afterwards on Twitter. I think the copies of this communication will speak for its self. As of today, Jan 7, 2019, the last communications I sent, Dec. 30, 2018, has been ignored by Zrcalo. At this point other furries have come forward to compensate my granddaughter with their kindness. I do not want anything from Zrcalo. I want others to be aware of their unprofessional business practice.