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Rendrassa

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120 Excellent

About Rendrassa

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  1. Always watermark unpaid WIPs so they can't be used like this.
  2. Ghosting to this degree is never acceptable. Though it sounds like you're past the protection window, I would advise bringing up a refund after month two at the latest when an artist is ignoring you, and filing that chargeback before the 180 day deadline. Terribly sorry this happened to you and I hope something will get resolved.
  3. Nothing to add, just backing up what RTKobold and Bornes have said.
  4. Never send through friends and family, as that strips you of all buyer's protection. If an artist claims it to avoid the PayPal fees, it's a red flag. That said, and I'm in no way approving an artist ignoring a client and they were clearly hard to get hold of from the beginning, please avoid the RP texting you gave the artist. It's highly unprofessional to be *waving* and *poking* and s-studdering their "h-hello"s like (I presume) your character. I would certainly want to avoid that discomfort by refusing further work from you, as it's too familiar from a business standpoint. (No disrespe
  5. Do not close it. The artist can say it takes 1-6 months, but PayPal will ensure you get it through the claim unless something goes horribly wrong. It's not on you to wait, and closing the claim because the artist gives delays robs you of refund protection, permanently.
  6. Blocking is never a good sign. I hope that you haven't closed the claim, as once it's closed, it can't be reopened.
  7. It looks like you passed the 180 day limit for PayPal's chargeback. In future, never let that time run out unless you 100% trust the artist to deliver past that date.
  8. Absolutely despicable customer service and quite clearly (in my opinion) ran with the money when she rebranded. Further, artists really shouldn't be doing free art when they fall behind, either finish the work that was commissioned or refund, don't complicate things with "freebies" that only delay the commissions further.
  9. Gather all your information via screenshots. It's your best chance to convince PayPal. Since you've finished most of the work, you could take the loss and email the file of the character to their PayPal email, so that you can prove to PayPal that you upheld your end of the bargain. Ideally with words like, "Due to the communication difficulties after blocking me, I am sending over the agreed on file despite it clear that you will not be honoring the rest of my payment. This ends our transaction and I will be declining further business from you. Have a good day."
  10. If the artist has no plan to finish the commission, a refund is in order. It's as simple as that. Not providing the agreed on commissions AND keeping the money is theft. Very sorry this was such an early experience for you.
  11. As a dragon artist, I really admired their art at one point, but the general attitude they give to followers and now even clients that would pay tips (and offer to buy computer parts for them) has truly soured them as an artist for me. I do hope things can be resolved somehow.
  12. As an artist, I would hate being addressed like this, even if the client's complaint is valid. Exploding instantly like this makes people go heavily on the defensive where a civil tone could have paved the way to corrections/negotiations. That said, as an artist, it's important to accept when things can't be done due to personal skill or issues. Or to accept if a client is unhappy after being promised certain things and those things aren't done. This is why sketch WIPs are important, or in case of wing-its, being able to accept fault for missing something in the ref. Communication is alwa
  13. With the image fixed, I'm not sure that the partial refund was necessary, but this is certainly an artist that wants to fix issues in a timely manner. Highly approve.
  14. While I feel the lack of feet should have been brought up to the artist during the WIP, I do agree that the finished piece clearly lacks quality from the example pieces. Seconding the comments on the PayPal fee. Amazed they haven't caught it already.
  15. This is one of many reasons I always send an invoice. I can also attach my ToS and be detailed on what is being ordered from me. First step would definitely be to inform the scammer that, due to events caused by their actions, the commission was refunded and she no longer has any rights to using or sharing the art.
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