The artists attitude is so sad, they have such lovely art. @Koifox Op never agreed to these terms and even if they had it wouldn't really hold up. I want to be clear Koifox, this isn't something the artist can't come back from but they need to handle it properly, I believe they can they just need to make things right. I'd understand having a clause that says you can only be refunded fully if they haven't started and then it's partial refunds if some work has been completed but even still with such a wait I'm not even sure if that should apply. Also a family member(?) coming in here to try and say that they were right looks even worse on the artist. Best thing the artist could do now would be to apologize for their actions, refund and take this as a learning experience.